# Page 2 | LiveRez Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is LiveRez the right Vacation Rental solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/82992/LiveRez/reviews --- LiveRez 4.4 (89) [View alternatives](https://www.capterra.com/p/82992/LiveRez/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of LiveRez ## Showing most helpful reviews Showing 26-50 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GJ Gail J. Owner Hospitality Used the software for: 2+ years ### "Good Overall Product" November 12, 2024 5.0 I have not had any major problems with liveRez. Pros It is a fairly simple process for making reservations Cons To set things up or change things is difficult to do when you cannot get thru to the help desk quickly. Review Source LS LaShonne S. Call Center Manager Hospitality Used the software for: 2+ years ### "Live Rez Review Call Center" April 9, 2024 3.0 My overall experience with Live Rez is good. We work with over 10 PMS in our company and this is one of the easiest to use and naviagate. Pros Live Rez is easy to use. You can load the system however your organization plans to use it. You are able to add home descriptions and any information the agent will need to assist with booking reservations. You can also change setting to fit your company needs. It is user friendly. Cons The least think I like about Live Rez would be locating property addresses. I feel like this can be set up easier. In order to locate property address, you are only able to look for the reservation grid, which means if I have the actual reservation pulled up, I have to leave the reservation and locate the home information. It should be able to be accessed from the reservation screen. Review Source LM Lindsey M. Manager Real Estate Used the software for: 1-2 years ### "Worst customer service ever experienced " February 23, 2017 1.0 This company delivered the absolute worst customer service I have ever experienced. They promised a key feature (Airbnb integration) which they could not deliver once we were ready to go live. They conned us into paying the remainder of our balance before the site went live prior to informing us that they could not follow through on the integration. Most legitiamate companies in this position would have offered to return your money immediately knowing that the sole reason we purchase the software was for a feature they could not deliver. Not these people. They were so rude and unprofessional that I contacted one of their competitors for assistance after months of no response from live Rez. Streamline was able to put us in touch with Airbnb directly who immediately offered to help us with the integration. By this point we were so turned off by our experience w live Rez that we just wanted our money returned so we could switch over to a more professional company. Live Rez put us in touch w a rep who profusely apologized for our experience and promised to speak to CEO and get back to us with a solution to make up for our negative experience -- she never called us back or answers any of our calls. After several months of radio silence from live Rez we disputed the charge and filed a complaint with the BBB. The finance director from live Rez lied in writing to the BBB and chase bank in an attempt to keep our money. I then involved -- The CEO of live Rez -- he promised to step in and assist after I made him aware of the chain of events questioning why I didn't reach out to him sooner -- it's now been 6 months and he has avoided all attempts to resolve this issue in a respectful manner. He uses the holiday and bad weather as excuses to avoid our calls and emails. I would not recommend this company due to their lack of integrity, business ethics, and decency. Pros Most of the team memebers where very professional during the set up process. I liked the features and design of my site and was excited that they told us that we would be treated like partners rather than customers. Cons They did not deliver on the key features they promised and did not provide efficient/reasonable solutions that any professional would expect if they were in our position Review Source Response from LiveRez April 21, 2017 Hi Lindsey, First, I want to apologize for the situation with Airbnb, which seems to be at the heart of your issue. As you now know, Airbnb occasionally restricts ALL of its API partners from listing properties in certain markets. When you signed up with LiveRez, your market was allowed on Airbnb. However, during your implementation the status of that market changed. And currently, it's back to being allowed. I know we've been working with you on a solution for a while now, and we even took your issue directly to Airbnb. We feel like the solutions we've offered have been more than fair and would accommodate you listing your properties on Airbnb. We wish you the best in the future, whether you decide to continue with LiveRez or find another software solution. Please let us know if there's anything we can do to help. Best, Rob Holderness Director of Marketing CP Chelsey P. Owner Hospitality Used the software for: 2+ years ### "Considering making the switch to LiveRez? I would advise you to RUN away and not look back!" June 2, 2022 1.0 I think I've said it well enough in other places, but don't give this company the time of day or your money. Until they completely revamp management, company structure, engineering...basically every piece of their platform and staff, it's a non-functioning dinosaur; an incredibly expensive, non-functioning dinosaur. Save some money, many hours of headaches and exhausted frustration and build your business elsewhere. After many years with LiveRez we are sadly going to have to sever ties. There are no signs that it's returning to any shell of it's former self, and I'm done lighting money on fire to work harder and harder with poorer results. Pros Many years ago, LiveRez was a wonderful product. Reservations, guest communications, and support all flowed seamlessly. Nowadays, it's a shell of what it once was. Overall most of the features are still there, but the innovation and support are gone, which makes it an outdated, clunky, and drowning software platform. I like what LiveRez once was. Then it was bought out and the pricing doubled while the innovation, support, product quality, and management went down the toilet. There's a reason everyone who used to work for the company has left. It's expensive trash at this point, and I wouldn't recommend it to anyone. Glitter on a poorly built house of toothpicks is about what I would equate LiveRez to at the current moment. Cons Support, engineering, and tech are some of the worst I have ever experienced. Most recently we have been waiting a month for major issues with our email system to be resolved. I am having to manually send out every single email to every single guest at all of our properties in the meantime. That amounts to thousands of emails and hundreds of wasted hours. Their API integration is horrendous, with again, no support and outdated features. All of our properties were taken offline on VRBO for almost two weeks while VRBO waited for support from LiveRez to integrate, and guess what, LiveRez doesn't have ANYONE who supports the integration on their team. We finally had to give up and break off the integration after losing bookings for almost two weeks! Support is an absolute joke. Be prepared to have a ticket opened and perhaps responded to days or weeks later. No one checks the threads on tickets, so different people will reach out without being informed of the issue at hand or what has been done to improve it. LiveRez will dazzle you with all of the features they offer, and then they will nickel and dime you to add any of those features onto your system. At a base rate, I already pay more to LiveRez than any other software out there would cost me, and I have bare bones features. Do you like digital signatures and automated guest contracts? Extra $. Do you like accounting features? Extra $. Do you like integration? Extra $. Integrated Door locks, $ ...RUN AWAY! Review Source Response from LiveRez July 18, 2022 Chelsey, I wanted to submit a reply to you here, but do know you've been in touch with our General Manager and the issues have been resolved, or are actively being worked through as of several weeks ago. I'm so sorry to hear about your frustrations. We want your experience with us to be a positive one, and I can't imagine how frustrating it must have been while we worked on a resolve for you. In thinking about how deeply we care about our partners and their experiences, I want to find out if the technical challenges you encountered have been resolved, as in checking with our team, it does sound like they've been in very regular communication with you for the past several months to work through the anomalies you've experienced. I do hope the complications have been resolved to your liking and your review is updated to reflect this, many thanks, Chelsey! I'll personally keep sending folks your way as your beautiful portfolio makes me miss the beach! RE Rob E. Owner Hospitality Used the software for: Less than 6 months ### "We'll see how this plays out..." June 9, 2019 3.0 Overall, LiveRez reminds my of VRBO in many ways. It is a legacy product. It has tons of features that have been built up over the years, but they have been haphazardly layered on top of each other, making the user interface very clunky and hard to navigate. Most importantly, they lack a lot of the features I need. Because they are an older company, they are still playing catch up, as their model was built on serving traditional vacation rental managers. I started my business on Airbnb only, and I'm now just branching out into more traditional channels. Unfortunately, I have to sacrifice too many of the features of Airbnb that I enjoyed. I have less flexibility in managing my listings. They say they are working on these issues, but as it stands right now I would not recommend this software if you have similar needs to mine. Honestly, the two things that are keeping me on board right now was the high cost of implementation and the LiveTrust software. If I could do it again, I would likely choose another partner, but we'll see how this goes. Pros Though I have no experience with competing products, the LiveTrust software seems to fantastic so far and should simplify my bookkeeping. The LiveManager portion of LiveRez is also very good and should simplify my housekeeping procedures. The website they created for my business is fairly robust and is successfully converting bookings. While these things are good, they don't quite make up for the cons... Cons I chose LiveRez because of their integration with Airbnb. In fact, they were the first to have a direct API connection to Airbnb, so I figured it would be robust. I was sadly mistaken. You lose the ability to manage certain part of your Airbnb listing. For instance, I can no longer add custom check-in instructions into the Airbnb app, which was one of my favorite features. Also, all of the amenities that Airbnb allows you to check off as "included" are not available in LiveRez. As a result, my properties are now displayed on Airbnb as missing critical amenities. Beyond that, their integration with NextPax is costing me big on the VRBO side. I was told, after integrating, that messaging on the HomeAway/VRBO app would be disabled and I should manage my inquiries directly through my PMS (LiveRez). Unfortunately, there is no place to do messaging in LiveRez! I can't get the guest contact information through HomeAway/VRBO, so I am currently stuck, unable to respond to inquires. Also frustrating is how rates are managed. You can set seasons, but it is damn near impossible to adjust the rates for specific days. Forget about dynamic pricing. Overall, LiveRez reminds my of VRBO in many ways. It is a legacy product. It has tons of features that have been built up over the years, but they have been haphazardly layered on top of each other, making the user interface very clunky and hard to navigate. Most importantly, they lack a lot of the features I need. Review Source MD Magen D. Owner Hospitality Used the software for: 6-12 months ### "Major setback to my business! DON'T DO IT!" May 17, 2023 1.0 Absolutely terrible. Pros Pros? There are non, there are much better options on the market. Don't waste your time. Cons From the beginning the training, onboarding, and software system itself was nothing short of overwhelming. I would like to start by explaining I am in my mid 30s and would consider myself fairly tech savvy. The software system is undoubtedly older than me, clunky, extremely difficult to navigate, and not user-friendly. The goal of a PMS should be to make your life easier not more challenging. In the 6+ months with LiveRez I never had a live website connection for more than a couple days at a time before it was down again. The channel manager duplicated listings in airbnb causing double bookings. The level if support I received was pathetic from my account manager, I had better luck with the 1-800 support line. The company agrees to their MANY short comings but refuses to take financial responsibility and expects me to pay for several months of invoices (over 2k) for a product I was never able to take a single reservation through. Thank God I was able to run reservations through airbnb and vrbo I have since had to start over from scratch with a new company and a new website. LiveRez set my new business back 6+ and who knows how much financially...I am thankful to be moving on. I hope to save potential other clients the headache that is LiveRez, there are much better options on the market for much cheaper and way better quality! Review Source BO Brian O. Owner Hospitality Used the software for: 2+ years ### "We feel like partners with Liverez" June 8, 2022 5.0 Live Rez always been easy to work with and with the new team it's even easier now. Pros The things I like most about the software is the fact that it is true partnership. They work with us all the time on making improvements and new features. Cons They went through a rough patch wouldn't have it IQ bought them but everything seems to be back on track and going well Reason for choosing LiveRez Because Liverez felt like a family Review Source KL Kimber L. Designated Broker, Owner Real Estate Used the software for: 2+ years ### "Solterra Vacation Rentals in Tucson, AZ Sails Along with LiveRez" August 27, 2020 5.0 Our overall experience has been favorable. Pros We like the ease of use and the integrated functions. Cons We don't see any cons. We have enjoyed using the software for many years. Reason for choosing LiveRez Back in 2008 when LiveRez was pretty new on the scene, I was working with another Broker. He had a system that was just painful to operate. We received a call from a young and up-n-coming company asking us to try their software. We did and we moved right away into their program. When we opened the doors to Solterra Realty in 2012 I rang into LiveRez right away because there was no question in my mind that we needed their software to run our furnished rental program. They are great about allowing us to run it the way we see fit and LiveRez does not force us to use or accept products/programs that we don't need nor want. They have had some recent transitions to work out - but their service and product are still the one we prefer. Review Source LG Lyndsey G. Owner/Broker Used the software for: ### "5 Star Rating Is Not Enough...LiveRez Team Provides Top Technology & True Customer Service!" March 5, 2014 5.0 I made the decision to open a vacation rental management company in 2012. As a new business, I needed tools to make me stand out. I knew that a consumer friendly website that was easy to navigate and allowed guests to book online was a must. Tyler Hurst, was my first contact at LiveRez. Tyler was the most sincere and motivated salesperson I have worked with. I decided to partner with LiveRez the evening I spoke with him. He truly listened to my concerns and wants in a booking software provider. Tyler's motivation to provide me with a tool to help me establish my vacation rental business is what set LiveRez apart from its competitors. Ease of use? It was easier than I expected & very easy for my team members to operate. If there is ever a question about how to use LiveRez's admin system you have various "help" options to choose from. During business hours, you can feel confident that you can reach LiveRez directly via phone or email. Every time I have called for assistance, I either received the solution right away or had an answer by the end of the business day. Impressive customer service and partner support! LiveRez also provides wonderful help documentation and informative webinars available for playback for partners to reference & train new team members easily. Additional services LiveRez has been able to provide my business with has been integration with Quick Books, a professional & experienced SEO service team to build web presence, creation and maintenance of my websites (including mobile), and integration with 4 of my important vendors in the business, from marketing to credit card processing. Constant updates and new features are being added to the system to further enhance our management potential each month. I have met a lot of great people since joining the vacation rental industry. The team at LiveRez has always done what they said they would and goes the extra mile. It is refreshing to do business with an organization that possesses the same core values that you created your business upon. I can easily credit LiveRez with providing me with the foundation to build upon when I broke into the vacation rental industry. Thank you, LiveRez! Keep up the great work! Anyone looking to take their business to the next level needs to take a look at what LiveRez offers to their partners...and make sure that you ask for Tyler when you call to schedule a demo. You'll be happy you did. Review Source LAM Lee Ann M. Owner/Property Manager Hospitality Used the software for: 2+ years ### "I couldn't do it without LiveRez! " April 7, 2017 5.0 I can't say enough wonderful things about LiveRez! My husband and I operate a small vacation rental management company so there isn't much room in the budget to hire help. With LiveRez, I am able to run every aspect of my business with my husband and myself. If I didn't have LiveRez, I would likely need to hire three more employees to help with the various tasks LiveRez does automatically for me. Not only do I love the comprehensive system that is LiveRez, I love that they are always adding more features and improving the system. They even have a section for partner requests so you can potentially get features added that maybe wouldn't have otherwise been added. It's obvious LiveRez values costumer feedback. LiveRez technical support will take the time to help walk you through whatever question or issues you're having until the problem is resolved. Every employee I have spoken to is friendly and helpful. I couldn't be happier with LiveRez. If you're looking for the best vacation rental management software on the market, LiveRez is the obvious choice! Pros I love that the website and reservation system are integrated! I also love the CRM and the iCal integration for our VRBO calendars. Cons Nothing, it's all really great and ever improving! Review Source SL Scott L. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "LIveRez" August 27, 2020 5.0 Great. Pros The support is key. I had some issues in the past regarding communication, but after having some conversations with higher ups, it feels good now. I feel that the responsiveness has improved a lot. LiveRez is a wonderful company overall. I've had other similar companies contact me about switching, but I can't see that ever happening. Thank you for helping me build my business! I couldn't be happier. Cons The one con is that when suggestions are made for enhancements that feel important for all partners, they don't seem to be taken into consideration or taken seriously enough. Example, credit card decline notices. I don't have a way to know if a credit card is being declined, unless I run a report to see if balances are due. Reason for choosing LiveRez Support Review Source MRG Melba R. G. Director Used the software for: ### "Ease of Use as a Back and Front End person" November 16, 2014 5.0 We have been using Live Rez for 3 years now and find it a convenient and easy to use program with great funtionality for what we do. I personally have worked with all the different divisions of LiveRez and enjoy the knowledge and helpfulness of the staff. The support staff are always willing to search something out if they don't have a ready answer. Live Rez has great training and education modules. Our staff especially enjoy that we can listen and participate in the live Webinar and then either replay it or have the written download available at any time after. This is especially good when there is a function only used on rare ocassions. The Quick Books intergration is a plus for me as it quickly transfers information from one platform to the other. There does however need to be a fix to the refund and negative transactions so that we do not have to manually track them through. I believe this is being worked on. The ease of doing bookings gets 5 stars from all of us. I especially enjoy the fact that I can work with a customer on my mobile phone where ever I am and so am not having to be near a computer. The reports are easy to adjust to see information in various ways and time periods and are easily exported to Excel for additional functionality. CRM is wonderful and a real time saver. The fact that we can easily modify emails for a property and set a time for them to distribute and not have worry about it. We use the Lead Program and like it very much. The Owner Statement System, while okay, could be better. I have been used to being able to see the Owner Statements for any month at any time. With LiveRez you need to close a month before opening a new month to ensure any balances carry forward. While you can post recurring monthly expenses, you cannot set up annual ones. Overall a great program, easy to use and would recommend it anyone looking for an affordable, easy to use program. Staff at LIve Rez are easy to deal with and usually responsive within a short time period. Sometimes it can be a few hours - mostly I think because of the time difference between them and our area (2 hours). Review Source aD amy D. Owner Hospitality Used the software for: 2+ years ### "LiveRez is a wonderful option..." November 23, 2020 4.0 A "mixed bag of treats" comes to mind as the best description. We LOVE working with the people at LiveRez, and have come to highly value and appreciate the software. However, I am still struggling to use/edit aspects of our listings in the software and I've been a user for over eight years. We do recommend LiveRez to others, but warn them that many of the settings are not intuitive to find or adjust. Pros The biggest pros are helpful techs who can usually solve my quandaries in one phone call. Cons I find this software confusing to edit. I do not understand the sources in the software to control our reservation options, or edit them consistently and easily to multiple structures at a time. Reason for choosing LiveRez I am not sure, sorry. Review Source VH Valerie H. Owner Computer Software Used the software for: 6-12 months ### "Live Rez Partners - Caring, innovative, fearless (In that order)" April 6, 2017 5.0 Perdido Realty is family-owned and operated with 150 vacation rental units. We used Entech Rental Software for 25 years so, when we made the transition to Live Rez, it was anxiety-provoking, to say the least. This was also right after the Expedia acquisition of Homeaway, so Live Rez was acquiring partners quickly. Nonetheless, we were assigned a brilliant facilitator to handle the transition. It was an amazing, one-on-one process and the outcome has far exceeded our expectations. CEO, is a true visionary. He surrounds himself with staff who share his high values. He's a straight-shooter and is committed to Live Rez partners' and the vacation rental industry's success. Best Thing: One-stop shopping. They do it all and it's customized for the vacation rental industry only. You get a custom website that integrates with the software and it's internet based. Their SEO division, should you choose to participate, is the best at a fraction of the cost for outside services. Second Best Thing: The support team. Their responses are timely and their solutions work. If it requires IT input, they coordinate that and get it done. Suggestion: Give their Sales Team a call. You'll know right away that they're not just selling software. They want to be partners in your success--really. In 30 years, I haven't found that anywhere else. Valerie Hawkins, Owner Perdido Realty Vacations Perdido Key, FL Review Source TQ Teri Q. Owner/ Manager Hospitality Used the software for: Less than 6 months ### "Professionalism working for you" February 18, 2022 5.0 Overall, the experience has been good. Pros Professional Educational Modules. I like the professional look for the website and look forward to promoting it. Cons The process was fairly thorough, although many of the features were not integrating properly upon 'Go Live'. It has taken quite a bit of 'doing' to get everything working properly. Was a bit frustrating, but we are getting there. Review Source Response from LiveRez March 9, 2022 Teri, Thank you so much for your feedback! We love hearing about your professional-looking, LiveRez-built website and hope it gives you the opportunity to take your business to new heights! We are glad you are persisting through the thorough training and know getting through it will be worth it when all those pieces come together. Welcome to the LiveRez family, and thank you for the Capterra review! MM Mindy M. reservations Used the software for: 2+ years ### "I have used LiveRez for almost 3 years. " April 7, 2018 5.0 Pros The system is easy to use and learn, everything is pretty straight forward when making a reservation or updating a listing. Cons There are only a couple of things about LiveRez that I have not been impressed with. I do not like the Reservation Grid feature as it is not customization when you are trying to find a certain type of property for certain dates. The other thing is I wish that it would show the guest's name towards the top of the reservation so that you don't have to scroll through the reservation details to confirm the guest's name. Review Source MT Matthew T. Manager Hospitality Used the software for: 2+ years ### "Look no further...." April 11, 2017 5.0 Switching over to a new property management software platform was no small decision. We analyzed many PMS companies before choosing the best choice for us. From start to finish the LiveRez team was matriculates in answering questions and finding out the answers we needed. Long after the "sale" they are still working hard to earn our business. They are constantly updating the platform to make it better for us and our customers. As our business has grown they have rolled up their sleeves, along side of us, helping to conquer business challenges as they arise. Give them an opportunity to earn your business... you will be happy you did. Pros Flexible and scaleable Review Source JB Joan B. Managing Director Used the software for: ### "We Love Live Rez" September 11, 2012 4.0 We love Live Rez and have absolutely no hesitation in recommending their services to any prospective user. It is great to be donsidered a "partner" rather than just a client. The idea that their success is linked to ours has resulted in a very different sales philosophy. You feel that you have an ongoing relationship with all of the team. They are continually growing, enhancing and building thier software and it just keeps getting better and better. Pros cloud based - use anywhere complete integration of reservation software and website to major accounting package individual customization to allow personal presentation great property management module CRM integration is perfect As part of a large user group features are available that could not be afforded if building an individual website Love that its a team of Professional web developers and programmers working on the site The offering of expert SEO services at very reasonable cost Good back up support Initial set up was very easy Software is being continually being upgraded and enhanced. Very friendly team to work with Good communication from company Reasonable buy in price and fair ongoing performance based charges The team have worked very hard to accommodate the cultural differences They are easily approachable about enhancement suggestions and indeed welcome them Cons As the only Australian user the use of the American date formatting is confusing for our guests and some staff. The inability to easily differentiate between weekend and mid week pricing is inconvenient Enhancement requests are somewhat slow to be investigated or acted upon Review Source CS CJ S. General Manager / Partner Used the software for: ### "FANTASTIC!" May 13, 2013 5.0 Honestly a no brainier. LiveRez has everything you need if you're just starting, growing or considering moving from an older system. It is honestly worry free and has helped us capitalize on opportunities due to time savings and increased productivity. Pros I have been with LiveRez for nearly 4 years and have been very please with the overall performance of the software and the support staff. The interface is very easy to use, quick to learn and it's always on! I like that it is 100% Cloud based so we can manage and/ or track all the major components to run our business from anywhere. Having the dynamic website and booking engine integrated is a major time and money saver. Friendly support staff who are genuine and know how important the partnership is between LiveRez and our business Misc items... Google friendly. Great property filter. Easy to Navigate. CRM - Auto response system. Local Area Guide. Flexible drop down menu. Expandable dynamic pages, one change on the back end modifies several front end pages. Cons Cons are honestly very limited, mostly due to the fact that LiveRez is very progressive and always improving or refining features. It took a bit longer than expected to implement, but once the ball was rolling things moved very quickly. Note, we were an early user. Maintenance / property management module is a bit cumbersome than I would like. It is workable but offers more options then needed which makes it more time consuming then need be. I have heard there are plans to refine / update this feature. Review Source YS Yvonne S. Owner Used the software for: 2+ years ### "Hardworking Partner" November 17, 2016 5.0 IBEX Properties, could not ask for a better partner to venture forward with in the start and growth of our company. They work hard like we do in our own company and stay with us until we work through all the tough steps and processes. Live Rez is a true partner not just sign you up, take your money kind of partner. Thank you Live Rez!!! Pros Reservation system and partnering with Airbnb so it is integrated. Accounting system and even though it is not perfect, Live Rez is listening and fixing!! Cons Maybe this has been fixed but having maintenance and cleaning be able to log on and get a clear picture of the scheduled reservations was not working. Jerod my partner and I have to send them screen shots. Review Source VS Victoria S. owner/operator Used the software for: ### "Life & Time Saver" September 7, 2012 5.0 I highly recommend! Pros The website that was designed for my company is very attractive, has streamlined processing and very user friendly. I went from page EIGHT to page ONE within one week from the time of launching on all of the main search engines. The results were immediate as I not only have retained all of my clients, my homeowner/client base increase has doubled every year so far. The guests that use the system are always giving compliments with varying degrees, ranging from attractiveness, ease of use and efficiency. The "backside" of the website is an intricate accounting system and I am happy to say when my clients call with questions regarding accounting, occupancy, billing, etc., I have answers for them within seconds. Customer satisfaction and visibility equals retention of clientele in my book! Training of employees is effortless as the customer service (live, videos or documentation) is excellent. The website has more than paid for itself! Cons If I had to pick one or two things, I wish more bookkeepers knew how to use their system that gateways into a customized quick books. I have had to spend a few bucks to get the process functioning and up to speed. If set up correctly upon implementation and your bookkeeper is open to change, this won't be a challenge for you. So, I am not sure that this is actually a "con" of LiveRez... I have not reached the depths of what this website has to offer! Review Source CN Clara N. Owner - Broker Real Estate Used the software for: 2+ years ### "NIGHTLY RENTAL SOFTWARE" November 3, 2020 4.0 I love the program but think it is lacking...and over complicated in some areas. Pros I like how this platform is integrated with other online rental platforms. Cons I am frustrated that there is not a phone app for the software and that your treasury software takes a degree in rocket propulsion to navigate through the multitude of steps. Reason for choosing LiveRez \[SENSITIVE CONTENT HIDDEN\] endorsement. Review Source AG Amy G. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Been with other companies and Liverez has been the best" April 6, 2017 5.0 We have been with Liverez for approx 7 years and are stoked to have a software company that is so responsive and easy to work with. There have been ups and downs throughout the years as any business has but we have found that they listen to their customers and truly try to constantly improve and make our lives as managers easier. The support team is incredible and we feel like everyone is a big ohana (family) Mahalo Liverez from your Kauai ohana at Great Vacation Retreats! Pros Online software Customer service Online booking and responsive websites Review system Customizable CRM Airbnb integration Constant desire to provide a better product Review Source KT Kristi T. Guest Experience Real Estate Used the software for: Less than 6 months ### "Luxekey" December 30, 2021 5.0 It is still early in the game, we are still working through the hiccups Pros The accounting options. The system we were using, just wasn't delivering the financial reports needed. Cons Livetrust. For our team that doesn't have an accounting background, it is a lot to digest. Review Source Response from LiveRez January 18, 2022 Kristi - Thank you so much for your great review - we love working with the LuxeKey team! We are thrilled to hear you are happy with our software. We definitely agree that LiveTrust is a very robust tool. Bookkeepers and accountants have come to love it especially as it is included as part of our system! We are certain you will come to rely on it as much as they do as you get onboarded. We are excited to watch you grow and are grateful you chose LiveRez to be part of your success. Thank you! - Team LiveRez VM Vickie M. Owner/Manager Hospitality Used the software for: 2+ years ### "Great Software Value" April 8, 2017 5.0 I have worked with several software systems over the past twenty plus years and LiveRez is by far, superior to all other vacation rental programs. They have worked directly with us on many unique challenges and made improvements that have simplified our accounting and operations, enhanced our internet presence which increased bookings and provided an overall more polished and professional appearance to our website and rental documents. Pros Ease of use Cons Having to manually make accounting adjustments when guests extend or alter their reservations. Review Source Similar Products Featured