# Knowledge-Based Support Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Knowledge-Based Support Software - reviews, pricing plans, popular comparisons to other IT Service products and more.

Source: https://www.capterra.com/p/83112/Knowledge-Based-Support/pricing

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# 

 Knowledge-Based Support Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on November 13, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Knowledge-Based Support

## What is Knowledge-Based Support?

Trigent brings 22 years of software development experience combined with a track record of over 300 successful applications projects in the last three years alone. Our Software Development Center accelerates development, transforms applications, and increases cost savings. Our software development services helps to increase development bandwidth, build and launch products faster and transform legacy applications or just maintain them at a fraction of the cost.

## What is Knowledge-Based Support used for?

[IT Service](https://www.capterra.com/it-service-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$25

Flat Rate, One Time

Free trial  
not available

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Do you work for Knowledge-Based Support?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.trigent.com&name=Knowledge-Based Support)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Knowledge-Based Support

5.0 (3)

VS.

[### GAT SERVICE](https://www.capterra.com/p/219023/GAT-SERVICE/)

[5.0 (1)](https://www.capterra.com/p/219023/GAT-SERVICE/#reviews)

Starting Price

$25

Flat Rate, One Time

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (3)

Ease Of Use

5.0 (1)

Value For Money

5.0 (2)

Value For Money

5.0 (1)

Customer Service

5.0 (3)

Customer Service

4.0 (1)

## Knowledge-Based Support alternatives

[vCIOToolbox](https://www.capterra.com/p/181391/vCIOToolbox/)

[0.0](https://www.capterra.com/p/181391/vCIOToolbox/#reviews)

Starting price

$349.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/181391/vCIOToolbox/)

## Pricing

Value for money

5.0 (2)

Basic

$25.00

Flat Rate,One Time

Value for money

5.0 (2)

5.0

Based on 2 reviews

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## Support, customer service and training options

Customer Service

5.0 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (3)

5.0

Based on 3 reviews

## User reviews

Overall rating

5.0

Based on 3 reviews

Filter by rating

5(3)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

LN

Lucia N.

Customer Service representative

Consumer Services

### "Knowledge based Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 5, 2024

I like the quick links that help me a lot

Pros

That all the knowledge we need was available in key words

Cons

I some time got the key words forgotten so I got to remember them

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SA

Sandra A.

Senior agent

Wholesale

### "Knowledge Base"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 26, 2024

If it weren't for Knowledge Base I would be lost

Pros

User friendly, and was able to find information if not with another resource

Cons

Some topic matter do not allow for keywords to help find information

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

Adriana A.

Customer Service

Health, Wellness and Fitness

### "I absolutely love Kwoledge-Based"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 22, 2024

Pros

It is practical to use and very helpful on day-to-day .

Cons

I really do not have any negative situation to report it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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