HappyFox

HappyFox


4.5 / 5
62 reviews

Who Uses This Software?

retail, education, health care, real estate, travel, it services


Average Ratings

62 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • HappyFox
  • www.happyfox.com/
  • Founded 2012
  • United States

About HappyFox

HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.


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HappyFox Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

HappyFox Reviews Recently Reviewed!


DO NOT PURCHASE HAPPYFOX

Dec 11, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us: We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox. Response: 10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through. As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.

Pros: Great looking product Good website Good information

Cons: Bad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.

Recommendations to other buyers: There are plenty of companies offering the same services. I STRONGLY suggest going with a company that values their clients more.

Overall good product but with hidden gotchas

Sep 18, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Nothing in particular jumps out at us. It is no different than most other products in the same category. It has the same basic features as the big names.

Cons: Does not support daylight savings time. In order for your time/date stamps to look right when viewing tickets, every user has to adjust their personal time zone. Since we are Eastern, that meant we had to select Atlantic during DST. Then when it switches back, we need to remember to go in and change it back to EST. No plans from them to address this bug.

We disposed of several older SLAs (no tickets ever tripped them). They still show up in the report when you export the SLA data. They show as inactive but why? They were removed and there is no data associated with them.

Staff Name tag. This one is rich... on a Notification to the caller (New or Reply), it inserts the name of the agent making the update or writing the ticket. On a notification to staff (New or Reply), it shows the name of the person the notice went to. Why on earth would I need to see my name when it comes to me? It doesn't work in Smart Rules either. It only adds a name when you "Assign" the ticket to someone and it is the assigned to, not the agent writing the update.

Support has been great, but the product has so many holes in it, we really can't use it right. We have been using it for 8 months and we are not seeing any cost benefit because we have to spend so much time working around bugs, beating reports into submission, or reviewing tickets to check field values since you can't limit who can enter some data.

Overall: We have a place to store tickets. That is it. We are not seeing the full benefits of a good ticketing system because it lacks so many simple features.

Capterra loader

Not too complex, not a ton of features, but it does do and accomplish exactly what it says.

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
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Pros: HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions.

Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of.

Cons: There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt.

I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly.

Also adding a knowledge base to reference in responses to support tickets would be amazing

Overall: Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team.

Amazing at first, until you realize that the develepement stoped

Apr 26, 2018
2/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow. I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable. Leaving the service very very very disapointed.

Pros: - Plenty of integrations - Very customizable - The support is very good, they don't mind to spend time until your problem is solved

Cons: - Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks - Customization is very painful, not intuitive, complex, little bugs in several functions - Expensive against other similar products - No updates, development is stuck for years now (monolithic service) - Reports don't work, it's is impossible to extract relevant data about overall performance - Cannot export tickets in full, only the original fist message (this is very disappointing) - Faced several downtime in which was impossible to access the platform and manage tickets

Outstanding Help desk software at an attractive price

Oct 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use, economic, full featured, integrates with Magento

Cons: Nothing

Overall: We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers and software. Training them on HappyFox was quick and easy to the point where we use it internally as well as in customer facing work.

HappyFox is easy to use and full featured and has become such a part of our business that working without it is now inconceivable. In terms of functionality I would put it at being pretty close to Zendesk Enterprise in terms of functionality, but at a fraction of the price. Integration with Magento was a snip and the level of automation available has meant we have fewer support staff dealing with more cases as we grow.

All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.

Capterra loader

Happyfox is changing the way helpdesk solutions run.

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks.

I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc

I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.

Cons: It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.

Game Changer!

Oct 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Customization and branding options by far have been the most impressive. From the cosmetic features to the ticket fields and report types.

Cons: There are some features that I would expect to be standard that are not yet available. For example, having multiple time zones is not an option, customer generated reports are not available, only to staff members. So my staff is required to run those reports for our customers.

Overall: Our customers have been longing for an on-line portal to report their own incidents. Not only have we provided that option to our customers with the launch of this tool but members of management are no longer in the dark on items that are lingering. With custom SLA's and breach alerts management can engage themselves before an escalation occurs.

The support team is very responsive; I never have to chase the support team down for answers to my questions or challenges and to me this is most important because I in turn am able to keep our customers and staff members informed.

At almost the drop of a dime, I am receiving one-on-one support!

A Simple but elegant HelpDesk Solution

Feb 20, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is entirely web-based. However, it's still possible to respond to tickets via email. Replies to ticket emails automatically get delivered to the appropriate person. Any number of automatic responses can be set up to streamline self help articles and assign tickets to certain technicians. Round robin auto-assignment ensures that every ticket that hits the help desk has an owner. Categories can be set up to create buckets for different types of problems. Smart Rules are extremely useful and allow various actions to be preformed based on the contents of messages and age of tickets.

Cons: Functionality can be lacking, but I haven't found a problem I haven't been able to solve in a more round about way. I do wish more in-depth reporting could be done. What is there, is useful, but I wouldn't mind being able to customize it more.

Recommendations to other buyers: Make sure it suits how you use a helpdesk. When I arrived at my company, there was no help desk software. Everyone was used to responding to emails to solve problems. It was very unorganized. However, I took this into consideration when I was searching for a help desk software. Happy Fox let all of our users respond to and even close tickets right from their email. This eliminated the need to us the application in order to be effective. Overall adoption has been very high. Additionally, our end users are much more satisfied with response times and quality of help.

HappyFox has made us happy so far!

Jan 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which was handled very well. We decided to give it a try and getting it up and running was crazy fast and super easy. Once it was up and running, it was overall very intuitive and the learning curve was tiny. For the questions we've had, HappyFox support has been excellent. Matter of fact, I wish support for all the vendors we deal with was as good as HappyFox support.

If you're considering a new service desk platform, I'd recommend at least demo'ing HappyFox. So far we've been very pleased, and between the top quality support and the additional functionality we needed, I would certainly recommend giving HappyFox a try.

Cons: The only con I could identify is if you were a huge enterprise with several thousand clients and customers to support and you simply need more functionality and bells and whistles than HappyFox has to offer. I can't say that's really a con though because HappyFox seems to be pointed towards the SMB market. As an SMB, we don't want a hundred different functions we're never going to use.

Overall: Excellent support and needed functionality

Good Tool to Work on

Nov 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: HappyFox is a cloud-based help desk and customer support application. We have been using HappyFox since 2 years now and we are very pleased with it. It save us so much time in the sense that most customers ask the same questions over and over again. Its ticket support system really helps in solving customers' issues very quickly. It also has a built-in knowledge base, end-user support portal, and community forum. Overall this is a very good tool to have and can be recommended also.

Pros: It has a intuitive interface that helps users concentrate on incoming requests. It is highly customizable with robust automation. It provides a multi-channel ticketing system. It automates tickets for speedy processing It has a Knowledge base for future references (FAQ) It also helps in Report generation of historical ticketing data

Cons: I wish that more users were available at the lower level plans. The program also has needs time to learn and thus it has a steep learning curve.

Helpful software

Oct 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is very easy and simple to use

set up automated responses is quite easy

Cons: Honestly none I can think of.

Overall: HappyFox offers a customer service support solution and an excellent user interface which is easy to use and intuitive along with its features and configuration options that can help manage both internal and external help desks. HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. HappyFox came as an ideal resolution for maintaining a straightforward and customizable knowledge domain and ticketing system. I use it mostly to open and manage our ticket for our customers. This is very easy and simple to use, and our clients are impressed with how easy it is to use and to see their tickets. We have also rolled this out to bigger clients. Email communications are automatically tagged to tickets.The most effective half is that it had all the specified options that we tend to were searching for, has good rules that facilitate work simply. You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great.

Recommendations to other buyers: umm no, but will recommend it, since it have improved my work, it will improve yours too.

Capterra loader

HappyFox helps us keep up with our candidates

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Love that HappyFox support tickets were easy to set up from our current e-mail box. We can easily respond to inquiries quickly using canned responses. The software is able to be customized to your needs and flexible for as many users you need to have access to. You can create specific rules and statuses that help the flow of communication stay in an organized manner.

Cons: There is a slight learning curve when beginning to use the software. But after a demo and support from their team, we are pro's within a matter of a few weeks.

Save your time and time of your team

Apr 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: HappyFox was really easy and fast to setup. With Smart Rules we could begin to get creative and open up even more options to allowing our techs to work solely through email. If you are spending hours every day replying to support questions and most of the questions are similar, HappyFox will save you hours every day.

Cons: In fact, the only thing I do not like is the old menu layouts. Also, different tabs and menus are a bit confusing when you first get acquainted with the program.

Awesome ticketing management system software

Oct 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the ease of use

cost efficient

great features

flexibility for development new features

great support

outstanding up time

Cons: NA

Overall: I had major issues in my support unit , and I was searching for solution , I came across different platforms , and finally we decided that Happy fox is the way to go for several reasons (ease of use , cost effective , great support team , outstanding up time for the tool )

Recommendations to other buyers: NA

HappyFox is a great tool that helps you connect with your constituents. It's easy & efficient.

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the reports. The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

Cons: Overall it's a great tool. The one issue we have is that we cannot find an easy way to send outgoing emails to individuals. This is something that we would like improved.

Overall: We get access to reports. Which help us prioritize how to make the constituent experience smooth. Another benefit is that we can easily work as a team to respond to constituents.

Great service and great product

Oct 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: User friendly

Highly customizable

Great customer support

Overall: We have been using happyfox past 2 years. We love the product and the customer service is absolutely fantastic!!!

Helpful application for sales support

May 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It has enabled us to have multiple representatives handing the incoming emails for 1 email address.

Cons: I wish that there were better spam filters. We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.

Best Business Decision

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Happy Fox is very user friendly and easy to set up. Out of the box it has a lot of capabilities and the reporting is fantastic. Also, the support staff is very helpful. We looked at a few software packages but none were as good as Happy Fox.

Cons: Sometimes when there are too many smart rules engaged Happy Fox can run a bit slower, but overall it is not a game changer.

Overall: Reporting

Definitely the Best

Nov 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Have been using this for quite a few time and definitely the best one. It has eased of all my trouble top accumulate tickets from all sources. This software easily gives all the tickets raised from various sources like email, social media, phone call, chat,website widgets and everything. Love it.

Pros: Intuitive interface that helps focus on incoming requests Highly customizable

Cons: It creates a ticket of every email sent to the mail id, irrespective of their authenticity.

Easy to use

Oct 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use for novice.

Cons: Nothing

Overall: I was searching for a system to help us tie up lots of loose ends, our manual system was letting us down, I give happy fox a trial and found it to be very straight forward and easy to use, before we switched over we had over a hundred help desk issues, which only took a few weeks to handle the back log and manage our daily flow of help desk requests, to put it simply it's been the best software I have come across, it ticks all the boxes for us every day.

Recommendations to other buyers: It's great !

Quick and easy to set up and get going

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Product is extremely easy to set up and use. The configuration is flexible and can be tailored to your environment. UI is intuitive and easy to team to analysts.

Cons: Not everyone is great at customer service. There are few customizations that the tool doesn't allow that seem needed.

Overall: Easy to trace help desk tickets

HappyFox is an easy to use software and allows you to customize everything.

May 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customization is by far the best part about the software. You can create smart rules to automate your service tasks to save you time. There are so many options to change tickets to allow extra information to be included. Their service team is good and always has the answers to our questions.

Saves us hours every day

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Quick and simple setup. Love the cannned responses. Great knowledge base feature

Cons: Can't think of any

Overall: As with most support requests they tend to be repetitive. HappyFox enabled us to create canned responses which saves so much time. Also their knowledge base software enables the customer to find answers to common questions without having to contact us directly.

Easy to use help desk software

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Happyfox software is easy to use and does what it says. We are able to easily manage our tickets and track our time.

Cons: The thing I liked the least about the software is the user interface. It didn't affect functionality at all and really wasn't that bad, but it could be better.

Game changer when it comes to organizing our applicants questions and concerns.

Jul 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is so nice to be able to organize all of our applicants' questions into one software. It makes it very easy for us to keep track of which questions have been answered and which ones have not. It also lets us assign questions to different team members to make sure they get done quickly and efficiently.

Cons: It would be nice to allow us to be able to include completed applications to this software as well. We use DocuSign and they come into our Outlook when they are completed. It would be nice to sync it with HappyFox so we can assign this task to team members as well. Other than that, this software is great.

LandQwest Loves Happy Fox

Oct 18, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Happy Fox has brought tremendous organization, visibility and collaboration to our organization. The marketing department has increased efficiency and communication with their clients, and priorities are consistently maintained. We even have a way to avoid delayed productivity as a result of any turnover, and love the reporting functions!

I'm happy with happyfox

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the custom features available. It is simple and easy to communicate with clients and keep up to date on product records, etc. Highly recommended! And the customer service team is beyond helpful with any question.

Cons: I have no cons for the product. Everything works well and if I ever have an issue the support team is right there.

Simple yet powerful

Feb 26, 2015
5/5
Overall

5 / 5
Ease of Use

3.5 / 5
Features & Functionality

4 / 5
Customer Support
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Pros: HappyFox provides a simplistic and easily customizable help desk solution with a variety of powerful 3rd-party integrations. They've focused heavily on the core product for refined, and well layered communication.

Cons: If you require advanced time tracking, project management, or RMM integration this product may not be for you.

Recommendations to other buyers: I recommend looking into the 3rd-party integrations to add to the core value of this product if you find a missing piece.

HappyFox offers a great service for its price!

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. Smart Rules are extremely useful and allow various actions to be performed based on the contents of messages and age of tickets. For the questions we've had, HappyFox support has been excellent

Cons: Maybe they need to invest more in features but at the end of the day it is valuable product for its price

The Best of the Best

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-Friendly Layout

Highly Customization

Internal Ticket Tracer

Ticket Reports

SAML Login

Knowledge Base

Revolutionized Support For Us

Mar 17, 2014
5/5
Overall

Comments: Before HappyFox, we used email inbox as our "support system", and boy was it clunky, confusing, easy to lose track of requests, and a time waster. HappyFox is just as simple for our clients as sending to our individual email was, but with huge happiness gains all around. Much order. So efficiency Less confuse. SUCH WOW!

Pros: Simple Just works! Powerful reporting / sorting options to let you get an idea of where everything stands Great integrations HappyFox's own support team helpful and quick to response

Cons: Can be sluggish load-time wise  There are some minor UI inconveniences at times, such as having to type in the ticket ID when relating two tickets vs being able to search by name and select that way.

Happy with Happy Fox!

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about the software is the ease of its interface. You do not have to look through pages and pages of different stuff, your tickets are right in front of you when you log in!

Cons: The only Con that I experienced with this software is the ticket response were directly sent to the users junk folder. After contacting local support they were able to adjust the settings and solve the issue.

Ease of use, customisable and cost-effective

Oct 08, 2013
5/5
Overall

Comments: We started using this product on a trial basis earlier this year and have found it does everything we need - and more. We are a small company and often support staff are not in the office so we need a system we could update on the move. Also, we didn't want anything complicated, a simple method of logging a call and tracking its progress was all we needed. At this stage we didn't want the product to send any updated to the end user (client) either as this is a trial. We also wanted to add our own custom fields and remove some we didn't want to use - all perfectly possible. So we are now comfortable using HappyFox and will continue to do so and I have no doubt we will start to make more and more use of its features as time goes by.

Pros: Ease of use. Customisable fields. Portable - can be used on-site.

Cons: None so far!

Great Help Desk Software

Apr 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: This software has a very intuitive design and integrates well with other applications and tools. It also helps to reduce workload by providing several self-service tools.

Cons: Because there are a number of rules within this software, some capabilities are limited. Also, the pricing structure is not conducive to start-ups as it requires a minimum of three users.

Capterra loader

The basics of ticketing

Jun 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I use both HappyFox ticketing system and Chat. It is a very nice ticketing system, HappyFox gives a very good competition to Zendesk Suite etc. Very easy to use. I like the design too

Cons: Same comment as for HappyFox Chat, there may are too many sections and menus and it can become a bit confusing sometimes

Overall: Very good tracking of my interaction with customers

HappyFox has streamlined our customer service process and allowed us to better measure our success.

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

Cons: I wish there was more flexibility to customize the contact form but I otherwise see very few cons in our usage!

Review from David (Allura)

Dec 21, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Great tool to keep the status of our print projects updated. easy to use. easy access.

Cons: I wish we could have a more robust mobile app for my employees in production. They don't have workstations. Rene mentioned to me that you are working a new app. can't wait to see it. :)

Simple and easy to use

Oct 21, 2013
5/5
Overall

Comments: We have used various help desk systems in the past but have found this the easiest and simplest to use and our clients are impressed with how easy it is to use and see there tickets. We have also rolled this out to bigger clients who have an in-house IT support team who needed a system for logging their activities to their bosses.

Pros: Easy to use Simple user interface integration to many external systems such as CMS/Websites etc Good Value for money

Cons: Would be nice to be able to categorise tickets more such as Hardware - Hard Drive Fault etc

Very Happy with HappyFox

Feb 28, 2015
5/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use and very versatile in terms of third party integrations.

Cons: I wish that more users were available at the lower level plans. The program also has a bit of a steep learning curve.

Recommendations to other buyers: Think about the types of integrations you want for your support system (e.g., social media, etc.) and the amount of support agents you will have.

easy interface, very intuitive

Oct 21, 2013
5/5
Overall

Comments: We looked at many ticket type support systems, and HappyFox is by far the best for us. We didn't want customers to have to login, create an account, submit tickets, etc. to get help. We just wanted them to send an email, and HappyFox does that. The customer never needs to log into the HappyFox site to get help, everything happens through email.

Pros: Support from HF is great, easy interface, very intuitive.

Cons: Every email sent to the registered address creates a ticket, some by accident - such as email bounce backs. But we delete those and move on.

Great software

Aug 03, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have been using this software for more then 3 years now and i can say that it works great. We use it mostly to open and manage our ticket for our customers.

Efficient, Complete and Easy to Use

Mar 12, 2014
5/5
Overall

Comments: Last year, we began to search for a solution that could help us in Help Desk service to legacy systems. After many "trials" we elect HappyFox. It was a perfect solution for our scenario with multiple customers, multiple systems & modules, and many users. Ease of use, lower transition time and easy training! This tool deserves the stars!

Pros: Front-end clean, Easy to use for staff members and end-users. Always improving with good upgrades.

Cons: More customizable reports

One Stop solution for IT Support

Dec 29, 2014
5/5
Overall

Comments: I am using the Popular Plan. The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. Generating reports cannot be more simple. appreciable TAT by the Happyfox support team.

Pros: Generating reports cannot be more simple. appreciable TAT by the Happyfox support team.

Cons: Nothing in specific.....................

Great Solution Packed with Easy of Use Configuration Options

Mar 11, 2014
5/5
Overall

Comments: HappyFox offers an excellent user interface packed with features and configuration options that can help manage both internal and external help desks. The platform is routinely updating to advance the tools available and there is always someone available to help.

Pros: Support Interface Ease of Use Flexibility Continuous Updates Client dashboard KB

Cons: Non at this time

This app will be big one day

Jun 15, 2012
5/5
Overall

Comments: I don´t know why so little people know about HappyFox, I am convinced that this app will be big one day. Actually HappyFox offers a normal customer service support solution. But the interface is so clean and modern that it is fun using it. You can set up automated responses and ticket forms are customizable.

Pros: Nice interface with beautiful colors and easy to use Good report function

Quite awesome

Sep 02, 2013
5/5
Overall

Comments: Happy Fox gives the opportunity to use a desktop solution for tiny companies like mine. The service is excellent, fast and competent and very friendly. For a startup the right software.

Pros: It is easy to set up, can easily be translated to other languages. No hussle and not difficult learning how to use. Simple and effective.

Cons: So far: no cons.

Simple to use solution backed up with excellent customer service

Sep 03, 2013
5/5
Overall

Comments: I have used HappyFox for the past 9 months and have found the software simple to use. The support staff at HappyFox are excellent, they respond quickly and competently.

Pros: Excellent HappyFox support/customer service staff. Simple and customizable reporting tools. Email communications are automatically tagged to tickets.

Cons: None

Clean and simple customer support system

Apr 03, 2014
5/5
Overall

Comments: HappyFox came as a perfect solution for maintaining a simple and customizable knowledge base and ticketing system. Their team was very helpful in the whole process. They will definitely be taking over the customer support domain as a top player in future.

Pros: Easy, Convenient, Customizable, Neat interface.

A Simple And Clutter Free Help Desk Software

May 30, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We've been using Happyfox for the past two months and it has greatly helped us,

1) Remove the clutter of the company mail box.

2) Queries are assigned to the right categories ( support , sales, marketing )

3) Escalation notification has helped us to be on top of urgent queries that needs attention.

More Like SadFox

Dec 08, 2016
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Support for team emails.

Cons: Emails didn't seem to always send and receive correctly.

Overall: We never quite understood how to use HappyFox to our advantage. Emails would reach customers as gibberish, and it was confusing overall.

Managing Support E-Mails for big events

Sep 27, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We are using the Happyfox Helpdesk for almost a year now and are very satisfied with it.

It is really easy to use and we had set it up within a few hours. It is very customizable and has an awesome support team for all the questions we had.

Easy to use HelpDesk without clutter

Jul 31, 2013
5/5
Overall

Comments: i've been using Happyfox for the past two months for my startup and its been an easy and a smooth ride for us. Our support agents find it much more easier to handle requests than the other tools which we've experimented with.

Pros: Easy to use, uncluttered, less downtime

Cons: None

We really loved HappyFox

Nov 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We used only a basic account for HappyFox, but couldn't speak more highly of it's features. We mainly used the knowledge-base to explain to customers how to work with the product we were building.

Great Product, Great connect and overall very smooth experience.

Oct 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great Product, Great connect and overall very smooth experience right from initial discussion till closure of deal. very trivial implementation duration, overall usability is very good.

Great helpdesk product with integrated knowledgebase

Oct 18, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: The fact that HappyFox includes a comprehensive knowledgebase that can be made available to customers sets it apart from the majority of other helpdesk systems.

Adding HappyFox to our existing small business SaaS chest.

Jun 02, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We've just started a 30 day trial with HappyFox, and we are already loving it. We are sure that we would add HappyFox to our existing SaaS apps that helps us manage our business.

Customer support

Oct 12, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We are happy with happyfox. It is a good tool to give relayble support to our customers. Hope to receive soon new functions.

Easy to use and complete

Oct 20, 2014
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Nice and easy to use software. Lots of features and customizations. Makes handling support issues a lot easier.

Als fast and capable support from HappyFox.

Afya Arabia Review

Oct 21, 2016
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Comments: Customer support and responsiveness is top notch. Software can improve on usability aspects like a new gen software

Great Team

Oct 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Great service and great team..... & Good tool to use....

Thanks for your support and keep up the great work....

Happy to use HappyFox APP

Aug 09, 2014
5/5
Overall

Comments: I love using the HappyFox app, help me manage all It calls and solved them in order

Pros: very intuitive

Cons: First log in is slow

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money