HappyFox

HappyFox

4.5 / 5 42 reviews

Who Uses This Software?

retail, education, health care, real estate, travel, it services


Average Ratings

42 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • HappyFox
  • www.happyfox.com/
  • Founded 2012
  • United States

About HappyFox

HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.


22566

HappyFox Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

HappyFox Reviews Recently Reviewed!

The Best of the Best

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-Friendly Layout
Highly Customization
Internal Ticket Tracer
Ticket Reports
SAML Login
Knowledge Base

Overall good product but with hidden gotchas

Sep 18, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Nothing in particular jumps out at us. It is no different than most other products in the same category. It has the same basic features as the big names.

Cons: Does not support daylight savings time. In order for your time/date stamps to look right when viewing tickets, every user has to adjust their personal time zone. Since we are Eastern, that meant we had to select Atlantic during DST. Then when it switches back, we need to remember to go in and change it back to EST. No plans from them to address this bug.

We disposed of several older SLAs (no tickets ever tripped them). They still show up in the report when you export the SLA data. They show as inactive but why? They were removed and there is no data associated with them.

Staff Name tag. This one is rich... on a Notification to the caller (New or Reply), it inserts the name of the agent making the update or writing the ticket. On a notification to staff (New or Reply), it shows the name of the person the notice went to. Why on earth would I need to see my name when it comes to me? It doesn't work in Smart Rules either. It only adds a name when you "Assign" the ticket to someone and it is the assigned to, not the agent writing the update.

Support has been great, but the product has so many holes in it, we really can't use it right. We have been using it for 8 months and we are not seeing any cost benefit because we have to spend so much time working around bugs, beating reports into submission, or reviewing tickets to check field values since you can't limit who can enter some data.

Overall: We have a place to store tickets. That is it. We are not seeing the full benefits of a good ticketing system because it lacks so many simple features.

HappyFox is an easy to use software and allows you to customize everything.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customization is by far the best part about the software. You can create smart rules to automate your service tasks to save you time. There are so many options to change tickets to allow extra information to be included. Their service team is good and always has the answers to our questions.

Saves us hours every day

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick and simple setup. Love the cannned responses. Great knowledge base feature

Cons: Can't think of any

Overall: As with most support requests they tend to be repetitive. HappyFox enabled us to create canned responses which saves so much time. Also their knowledge base software enables the customer to find answers to common questions without having to contact us directly.

Review from David (Allura)

Dec 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Great tool to keep the status of our print projects updated. easy to use. easy access.

Cons: I wish we could have a more robust mobile app for my employees in production. They don't have workstations. Rene mentioned to me that you are working a new app. can't wait to see it. :)

DO NOT PURCHASE HAPPYFOX

Dec 11, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us: We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox. Response: 10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through. As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.

Pros: Great looking product Good website Good information

Cons: Bad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.

Recommendations to other buyers: There are plenty of companies offering the same services. I STRONGLY suggest going with a company that values their clients more.

More Like SadFox

Dec 08, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Support for team emails.

Cons: Emails didn't seem to always send and receive correctly.

Overall: We never quite understood how to use HappyFox to our advantage. Emails would reach customers as gibberish, and it was confusing overall.

We really loved HappyFox

Nov 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We used only a basic account for HappyFox, but couldn't speak more highly of it's features. We mainly used the knowledge-base to explain to customers how to work with the product we were building.

Good Tool to Work on

Nov 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: HappyFox is a cloud-based help desk and customer support application. We have been using HappyFox since 2 years now and we are very pleased with it. It save us so much time in the sense that most customers ask the same questions over and over again. Its ticket support system really helps in solving customers¿ issues very quickly. It also has a built-in knowledge base, end-user support portal, and community forum. Overall this is a very good tool to have and can be recommended also.

Pros: It has a intuitive interface that helps users concentrate on incoming requests. It is highly customizable with robust automation. It provides a multi-channel ticketing system. It automates tickets for speedy processing It has a Knowledge base for future references (FAQ) It also helps in Report generation of historical ticketing data

Cons: I wish that more users were available at the lower level plans. The program also has needs time to learn and thus it has a steep learning curve.

Definitely the Best

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Have been using this for quite a few time and definitely the best one. It has eased of all my trouble top accumulate tickets from all sources. This software easily gives all the tickets raised from various sources like email, social media, phone call, chat,website widgets and everything. Love it.

Pros: Intuitive interface that helps focus on incoming requests Highly customizable

Cons: It creates a ticket of every email sent to the mail id, irrespective of their authenticity.

Outstanding Help desk software at an attractive price

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, economic, full featured, integrates with Magento

Cons: Nothing

Overall: We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers and software. Training them on HappyFox was quick and easy to the point where we use it internally as well as in customer facing work.

HappyFox is easy to use and full featured and has become such a part of our business that working without it is now inconceivable. In terms of functionality I would put it at being pretty close to Zendesk Enterprise in terms of functionality, but at a fraction of the price. Integration with Magento was a snip and the level of automation available has meant we have fewer support staff dealing with more cases as we grow.

All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.

Afya Arabia Review

Oct 21, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Customer support and responsiveness is top notch. Software can improve on usability aspects like a new gen software

Great Team

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great service and great team..... & Good tool to use....
Thanks for your support and keep up the great work....

Awesome ticketing management system software

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the ease of use
cost efficient
great features
flexibility for development new features
great support
outstanding up time

Cons: NA

Overall: I had major issues in my support unit , and I was searching for solution , I came across different platforms , and finally we decided that Happy fox is the way to go for several reasons (ease of use , cost effective , great support team , outstanding up time for the tool )

Recommendations to other buyers: NA

Easy to use

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for novice.

Cons: Nothing

Overall: I was searching for a system to help us tie up lots of loose ends, our manual system was letting us down, I give happy fox a trial and found it to be very straight forward and easy to use, before we switched over we had over a hundred help desk issues, which only took a few weeks to handle the back log and manage our daily flow of help desk requests, to put it simply it's been the best software I have come across, it ticks all the boxes for us every day.

Recommendations to other buyers: It's great !

Great service and great product

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly
Highly customizable
Great customer support

Overall: We have been using happyfox past 2 years. We love the product and the customer service is absolutely fantastic!!!

Great Product, Great connect and overall very smooth experience.

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great Product, Great connect and overall very smooth experience right from initial discussion till closure of deal. very trivial implementation duration, overall usability is very good.

LandQwest Loves Happy Fox

Oct 18, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Happy Fox has brought tremendous organization, visibility and collaboration to our organization. The marketing department has increased efficiency and communication with their clients, and priorities are consistently maintained. We even have a way to avoid delayed productivity as a result of any turnover, and love the reporting functions!

Great helpdesk product with integrated knowledgebase

Oct 18, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The fact that HappyFox includes a comprehensive knowledgebase that can be made available to customers sets it apart from the majority of other helpdesk systems.

Customer support

Oct 12, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We are happy with happyfox. It is a good tool to give relayble support to our customers. Hope to receive soon new functions.

Helpful software

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is very easy and simple to use
set up automated responses is quite easy

Cons: Honestly none I can think of.

Overall: HappyFox offers a customer service support solution and an excellent user interface which is easy to use and intuitive along with its features and configuration options that can help manage both internal and external help desks. HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. HappyFox came as an ideal resolution for maintaining a straightforward and customizable knowledge domain and ticketing system. I use it mostly to open and manage our ticket for our customers. This is very easy and simple to use, and our clients are impressed with how easy it is to use and to see their tickets. We have also rolled this out to bigger clients. Email communications are automatically tagged to tickets.The most effective half is that it had all the specified options that we tend to were searching for, has good rules that facilitate work simply. You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great.

Recommendations to other buyers: umm no, but will recommend it, since it have improved my work, it will improve yours too.

Managing Support E-Mails for big events

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using the Happyfox Helpdesk for almost a year now and are very satisfied with it.
It is really easy to use and we had set it up within a few hours. It is very customizable and has an awesome support team for all the questions we had.

Great software

Aug 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using this software for more then 3 years now and i can say that it works great. We use it mostly to open and manage our ticket for our customers.

Very Happy with HappyFox

Feb 28, 2015
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use and very versatile in terms of third party integrations.

Cons: I wish that more users were available at the lower level plans. The program also has a bit of a steep learning curve.

Recommendations to other buyers: Think about the types of integrations you want for your support system (e.g., social media, etc.) and the amount of support agents you will have.

Simple yet powerful

Feb 26, 2015
5/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: HappyFox provides a simplistic and easily customizable help desk solution with a variety of powerful 3rd-party integrations. They've focused heavily on the core product for refined, and well layered communication.

Cons: If you require advanced time tracking, project management, or RMM integration this product may not be for you.

Recommendations to other buyers: I recommend looking into the 3rd-party integrations to add to the core value of this product if you find a missing piece.

A Simple but elegant HelpDesk Solution

Feb 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is entirely web-based. However, it's still possible to respond to tickets via email. Replies to ticket emails automatically get delivered to the appropriate person. Any number of automatic responses can be set up to streamline self help articles and assign tickets to certain technicians. Round robin auto-assignment ensures that every ticket that hits the help desk has an owner. Categories can be set up to create buckets for different types of problems. Smart Rules are extremely useful and allow various actions to be preformed based on the contents of messages and age of tickets.

Cons: Functionality can be lacking, but I haven't found a problem I haven't been able to solve in a more round about way. I do wish more in-depth reporting could be done. What is there, is useful, but I wouldn't mind being able to customize it more.

Recommendations to other buyers: Make sure it suits how you use a helpdesk. When I arrived at my company, there was no help desk software. Everyone was used to responding to emails to solve problems. It was very unorganized. However, I took this into consideration when I was searching for a help desk software. Happy Fox let all of our users respond to and even close tickets right from their email. This eliminated the need to us the application in order to be effective. Overall adoption has been very high. Additionally, our end users are much more satisfied with response times and quality of help.

One Stop solution for IT Support

Dec 29, 2014
5/5
Overall

Comments: I am using the Popular Plan. The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. Generating reports cannot be more simple. appreciable TAT by the Happyfox support team.

Pros: Generating reports cannot be more simple. appreciable TAT by the Happyfox support team.

Cons: Nothing in specific.....................

Easy to use and complete

Oct 20, 2014
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Nice and easy to use software. Lots of features and customizations. Makes handling support issues a lot easier.

Als fast and capable support from HappyFox.

Happy to use HappyFox APP

Aug 09, 2014
5/5
Overall

Comments: I love using the HappyFox app, help me manage all It calls and solved them in order

Pros: very intuitive

Cons: First log in is slow

Adding HappyFox to our existing small business SaaS chest.

Jun 02, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've just started a 30 day trial with HappyFox, and we are already loving it. We are sure that we would add HappyFox to our existing SaaS apps that helps us manage our business.

A Simple And Clutter Free Help Desk Software

May 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Happyfox for the past two months and it has greatly helped us,

1) Remove the clutter of the company mail box.
2) Queries are assigned to the right categories ( support , sales, marketing )
3) Escalation notification has helped us to be on top of urgent queries that needs attention.

Clean and simple customer support system

Apr 03, 2014
5/5
Overall

Comments: HappyFox came as a perfect solution for maintaining a simple and customizable knowledge base and ticketing system. Their team was very helpful in the whole process. They will definitely be taking over the customer support domain as a top player in future.

Pros: Easy, Convenient, Customizable, Neat interface.

Revolutionized Support For Us

Mar 17, 2014
5/5
Overall

Comments: Before HappyFox, we used email inbox as our "support system", and boy was it clunky, confusing, easy to lose track of requests, and a time waster. HappyFox is just as simple for our clients as sending to our individual email was, but with huge happiness gains all around. Much order. So efficiency Less confuse. SUCH WOW!

Pros: ¿ Simple ¿ Just works! ¿ Powerful reporting / sorting options to let you get an idea of where everything stands ¿ Great integrations ¿ HappyFox's own support team helpful and quick to response

Cons: ¿ Can be sluggish load-time wise ¿ There are some minor UI inconveniences at times, such as having to type in the ticket ID when relating two tickets vs being able to search by name and select that way.

Efficient, Complete and Easy to Use

Mar 12, 2014
5/5
Overall

Comments: Last year, we began to search for a solution that could help us in Help Desk service to legacy systems. After many "trials" we elect HappyFox. It was a perfect solution for our scenario with multiple customers, multiple systems & modules, and many users. Ease of use, lower transition time and easy training! This tool deserves the stars!

Pros: Front-end clean, Easy to use for staff members and end-users. Always improving with good upgrades.

Cons: More customizable reports

Great Solution Packed with Easy of Use Configuration Options

Mar 11, 2014
5/5
Overall

Comments: HappyFox offers an excellent user interface packed with features and configuration options that can help manage both internal and external help desks. The platform is routinely updating to advance the tools available and there is always someone available to help.

Pros: Support Interface Ease of Use Flexibility Continuous Updates Client dashboard KB

Cons: Non at this time

Simple and easy to use

Oct 21, 2013
5/5
Overall

Comments: We have used various help desk systems in the past but have found this the easiest and simplest to use and our clients are impressed with how easy it is to use and see there tickets. We have also rolled this out to bigger clients who have an in-house IT support team who needed a system for logging their activities to their bosses.

Pros: Easy to use Simple user interface integration to many external systems such as CMS/Websites etc Good Value for money

Cons: Would be nice to be able to categorise tickets more such as Hardware - Hard Drive Fault etc

easy interface, very intuitive

Oct 21, 2013
5/5
Overall

Comments: We looked at many ticket type support systems, and HappyFox is by far the best for us. We didn't want customers to have to login, create an account, submit tickets, etc. to get help. We just wanted them to send an email, and HappyFox does that. The customer never needs to log into the HappyFox site to get help, everything happens through email.

Pros: Support from HF is great, easy interface, very intuitive.

Cons: Every email sent to the registered address creates a ticket, some by accident - such as email bounce backs. But we delete those and move on.

Ease of use, customisable and cost-effective

Oct 08, 2013
5/5
Overall

Comments: We started using this product on a trial basis earlier this year and have found it does everything we need - and more. We are a small company and often support staff are not in the office so we need a system we could update on the move. Also, we didn't want anything complicated, a simple method of logging a call and tracking its progress was all we needed. At this stage we didn't want the product to send any updated to the end user (client) either as this is a trial. We also wanted to add our own custom fields and remove some we didn't want to use - all perfectly possible. So we are now comfortable using HappyFox and will continue to do so and I have no doubt we will start to make more and more use of its features as time goes by.

Pros: Ease of use. Customisable fields. Portable - can be used on-site.

Cons: None so far!

Simple to use solution backed up with excellent customer service

Sep 03, 2013
5/5
Overall

Comments: I have used HappyFox for the past 9 months and have found the software simple to use. The support staff at HappyFox are excellent, they respond quickly and competently.

Pros: Excellent HappyFox support/customer service staff. Simple and customizable reporting tools. Email communications are automatically tagged to tickets.

Cons: None

Quite awesome

Sep 02, 2013
5/5
Overall

Comments: Happy Fox gives the opportunity to use a desktop solution for tiny companies like mine. The service is excellent, fast and competent and very friendly. For a startup the right software.

Pros: It is easy to set up, can easily be translated to other languages. No hussle and not difficult learning how to use. Simple and effective.

Cons: So far: no cons.

Easy to use HelpDesk without clutter

Jul 31, 2013
5/5
Overall

Comments: i've been using Happyfox for the past two months for my startup and its been an easy and a smooth ride for us. Our support agents find it much more easier to handle requests than the other tools which we've experimented with.

Pros: Easy to use, uncluttered, less downtime

Cons: None

This app will be big one day

Jun 15, 2012
5/5
Overall

Comments: I don´t know why so little people know about HappyFox, I am convinced that this app will be big one day. Actually HappyFox offers a normal customer service support solution. But the interface is so clean and modern that it is fun using it. You can set up automated responses and ticket forms are customizable.

Pros: Nice interface with beautiful colors and easy to use Good report function