# Page 2 | HappyFox Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is HappyFox Help Desk the right Customer Service solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/83211/HappyFox/reviews --- HappyFox Help Desk 4.6 (92) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of HappyFox Help Desk ## Showing most helpful reviews Showing 26-50 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KL Kevin L. Head of Operations Computer Software Used the software for: 6-12 months ### "Power User - HAPPY FOX, has allowed us to scale fast!" October 14, 2021 5.0 I am Head of Operations for an IpaaS company. We used Confluence and Jira but needed a ticketing system. ZenDesk being the one most people pointed to. However, after a lot of analysis, we decided upon Happy Fox - an excellent decision. Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox. Earlier this year we took on a larger client, requiring us to build out our SLA process - something HF does outstanding with their SLA features and Smart Rules. We then signed up for the HF BI reporting tool which drove it home - allowing us to clearly see in the report how we are doing before problems arise. Lastly, we've recently created branded support pages for key clients with tailored FAQ's and support articles. All throughout, the care of the HF employees is what truly stood out. \[SENSITIVE CONTENT\] with the BI team was relentlessly helpful and kind - never stopping until we had a resolution. \[SENSITIVE CONTENT\] in Sales was incredibly accommodating and never pushed more products. I cannot say enough about HF other than - sign up! Pros Ease of use, scalability, price, support, integrations, and tools which make sense. Cons There is nothing I do not like about Happy Fox. Reason for choosing HappyFox Help Desk Listed above Review Source JD Jeovana D. Info sec Information Technology and Services Used the software for: 1-2 years ### "HappyFox" May 31, 2023 5.0 Users can efficiently manage support tickets, automate tasks, and create custom workflows to enhance efficiency. The software supports multiple communication channels, ensuring consistent support across email, phone, live chat, social media, and self-service portals. The knowledge base feature empowers customers to find solutions independently, reducing repetitive inquiries. Reporting and analytics tools provide valuable insights for performance evaluation and decision-making. However, there may be a learning curve for new users, the pricing structure could be a concern for some businesses, and customization options may have limitations. Overall, HappyFox is a comprehensive solution that can greatly benefit businesses in improving their customer support processes. Pros Efficient ticket management: HappyFox helps businesses effectively manage customer support tickets, ensuring timely resolution and preventing any issues from slipping through the cracks.Automation and workflow: The software automates repetitive tasks and allows businesses to create custom workflows, reducing manual work and improving efficiency. Cons Learning curve: HappyFox may have a learning curve for users unfamiliar with ticketing systems or customer support software.Pricing: The cost of HappyFox may be a consideration for small or start-up businesses, as the pricing is based on the number of agents or users. Reason for choosing HappyFox Help Desk Nothing to note. Review Source Alex W. Owner Computer Networking Used the software for: 1-2 years ### "HappyFox makes us sad..." December 21, 2018 3.0 Great response from the sales team. Beyond that, it has not been a great experience. Very frustrating to modify and breaks easily. Pros Responsiveness of the sales team to get a demo going and their willingness to work with us on configuration issues. Simple system to use if you have a simple help desk need. Cons Our help desk became complex quickly. HappyFox does not support any level of complexity. For example, no capability of adding fields that have values dependent on others. This has led to very complex form designs. No ability to customize the layout of the forms... every field is just thrown down the left side one after the other. For over a year they did not support daylight savings time. This made it very difficult to manage as we had to get all our users to change their settings to move them to another time zone certain times of the year. They list some big enterprise clients - I can't see how any of these firms would actually use it beyond a very limited scope. It doesn't scale. Very easy to break - Every month I have to double check my reports to make sure they did not export the data in a different layout. Review Source VR Verified Reviewer Associate - Ad Operations Marketing and Advertising Used the software for: 1-2 years ### "HappyFox Help Desk - Best for ticketing system" October 24, 2022 4.0 Pros Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot. Cons There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance. Review Source DS David S. Senior Web Developer Used the software for: 1-2 years ### "Not too complex, not a ton of features, but it does do and accomplish exactly what it says." June 5, 2018 4.0 Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team. Pros HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions. Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of. Cons There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt. I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly. Also adding a knowledge base to reference in responses to support tickets would be amazing Review Source VR Verified Reviewer IT Lead Staffing and Recruiting Used the software for: 2+ years ### "HappyFox, The Helpdesk for Humans" February 17, 2019 4.0 We've been using Happyfox for the past three years. It is used to create and track tickets for issues concerning Information Technology, Timesheets and Human Resource problems. We've been extremely happy using this product. The reporting features of this product are an extremely valuable tool and well worth the cost of the software. Pros Great product, with a simple user interface and powerful customization features. Allows for the building of Knowledge Bases and thorough tracking of all type of issues facing the end user. Will allow the users to open up ticket with their email package, Cons I've yet to see anything negative about this software. Review Source VR Verified Reviewer Deskside Support Specialist - Teamlead Law Practice Used the software for: 2+ years ### "Strong Ticketing System" July 30, 2019 4.0 I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team. Pros Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login). Cons A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM. Review Source BM Bernardo M. IT consultant Computer Software Used the software for: 2+ years ### "Amazing at first, until you realize that the develepement stoped" April 26, 2018 2.0 The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow. I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable. Leaving the service very very very disapointed. Pros \- Plenty of integrations - Very customizable - The support is very good, they don't mind to spend time until your problem is solved Cons \- Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks - Customization is very painful, not intuitive, complex, little bugs in several functions - Expensive against other similar products - No updates, development is stuck for years now (monolithic service) - Reports don't work, it's is impossible to extract relevant data about overall performance - Cannot export tickets in full, only the original fist message (this is very disappointing) - Faced several downtime in which was impossible to access the platform and manage tickets Review Source Amenda G. Brumano Apparel & Fashion Used the software for: 1-2 years ### "Helpful software" October 3, 2016 5.0 HappyFox offers a customer service support solution and an excellent user interface which is easy to use and intuitive along with its features and configuration options that can help manage both internal and external help desks. HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. HappyFox came as an ideal resolution for maintaining a straightforward and customizable knowledge domain and ticketing system. I use it mostly to open and manage our ticket for our customers. This is very easy and simple to use, and our clients are impressed with how easy it is to use and to see their tickets. We have also rolled this out to bigger clients. Email communications are automatically tagged to tickets.The most effective half is that it had all the specified options that we tend to were searching for, has good rules that facilitate work simply. You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great. Pros This is very easy and simple to use set up automated responses is quite easy Cons Honestly none I can think of. Review Source Eric L. Recruitment Advertising Lead Used the software for: 6-12 months ### "HappyFox helps us keep up with our candidates" July 12, 2018 5.0 Pros Love that HappyFox support tickets were easy to set up from our current e-mail box. We can easily respond to inquiries quickly using canned responses. The software is able to be customized to your needs and flexible for as many users you need to have access to. You can create specific rules and statuses that help the flow of communication stay in an organized manner. Cons There is a slight learning curve when beginning to use the software. But after a demo and support from their team, we are pro's within a matter of a few weeks. Review Source JB Julian B. Director Retail Used the software for: 1-2 years ### "Outstanding Help desk software at an attractive price" October 26, 2016 5.0 We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers and software. Training them on HappyFox was quick and easy to the point where we use it internally as well as in customer facing work. HappyFox is easy to use and full featured and has become such a part of our business that working without it is now inconceivable. In terms of functionality I would put it at being pretty close to Zendesk Enterprise in terms of functionality, but at a fraction of the price. Integration with Magento was a snip and the level of automation available has meant we have fewer support staff dealing with more cases as we grow. All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective. Pros Easy to use, economic, full featured, integrates with Magento Cons Nothing Review Source VR Verified Reviewer Senior Manager of Education Hospital & Health Care Used the software for: 6-12 months ### "Great application!" April 22, 2019 5.0 Even though our reports were a bit of a chore setting up, HappyFox customer service was quick in answering any questions and gave us solutions in a timely manner. We are now able to put a time on how much we spend trouble-shooting and project time. Pros This software was very easy to implement and use. We now have the ability to pull metrics and keep track of member inquires with ease! Cons Reports can be a bit hard to create but customer service was always there to help. Review Source VM Victoria M. Customer Support Lead Computer Software Used the software for: 2+ years ### "HappyFox Help Desk" May 15, 2019 4.0 I wouldn't choose another help desk software, this one exceeds our needs. I am able to assign other members of our team to tickets and create 'canned responses' to ensure that we are acting as one in our customer service department. Pros I like most that HappyFox has a very organized user interface. I like that I get updates to my email and through my app so that we can be sure to respond in a timely manner to any customer or possible customer inquiring about our software. Cons My app logs me out randomly and I have trouble logging back in. Review Source Loris D. Used the software for: 6-12 months ### "Definitely the Best" November 2, 2016 5.0 Have been using this for quite a few time and definitely the best one. It has eased of all my trouble top accumulate tickets from all sources. This software easily gives all the tickets raised from various sources like email, social media, phone call, chat,website widgets and everything. Love it. Pros Intuitive interface that helps focus on incoming requests Highly customizable Cons It creates a ticket of every email sent to the mail id, irrespective of their authenticity. Review Source VR Verified Reviewer Marketing Director Used the software for: 1-2 years ### "Helpful application for sales support" May 21, 2018 4.0 Pros It has enabled us to have multiple representatives handing the incoming emails for 1 email address. Cons I wish that there were better spam filters. We have had to manually set up a lot of rules to weed of spam, which can lead to other issues. Review Source JG Joseph G. Vice President of Service Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Game Changer!" October 4, 2018 4.0 Our customers have been longing for an on-line portal to report their own incidents. Not only have we provided that option to our customers with the launch of this tool but members of management are no longer in the dark on items that are lingering. With custom SLA's and breach alerts management can engage themselves before an escalation occurs. The support team is very responsive; I never have to chase the support team down for answers to my questions or challenges and to me this is most important because I in turn am able to keep our customers and staff members informed. At almost the drop of a dime, I am receiving one-on-one support! Pros Customization and branding options by far have been the most impressive. From the cosmetic features to the ticket fields and report types. Cons There are some features that I would expect to be standard that are not yet available. For example, having multiple time zones is not an option, customer generated reports are not available, only to staff members. So my staff is required to run those reports for our customers. Review Source VR Verified Reviewer Human Resources Business Partner Financial Services Used the software for: 6-12 months ### "Easy to use help desk software" December 8, 2017 5.0 Pros The Happyfox software is easy to use and does what it says. We are able to easily manage our tickets and track our time. Cons The thing I liked the least about the software is the user interface. It didn't affect functionality at all and really wasn't that bad, but it could be better. Review Source VR Verified Reviewer Customer Retail Used the software for: I used a free trial ### "As a customer it was easy to use, but..." June 16, 2019 4.0 I'd never heard of HappyFox until i emailed a company asking information on a purchase made 12 years ago. I was emailed with a link to HappyFox to create a login. It was easy to set up and i left a message. From the format, i liked the way it looked, thought it would be an easy experience, but it wasn't. The company never responded. Even when i left multiple replies, nothing. So, as this was my first time using HappyFox, i don't know if the issue was them or was the customer service of the company. When i finally did hear from the company, i soon realized the customer service was outsourced as they had no knowledge of the equipment i was asking about. Just hope that's not a HappyFox perk Pros Once signed up to use, it was very simple to log in and message customer support. As a customer, I can say, it was simple enough to use and easy to get back into over and over again. Cons Something that would be nice, would be able to see if anyone has even seen your remarks made. It's something you see so often in messenger type programs. After i filled out question and remarks, i have no idea if anyone saw it. But that may have more to do with the company using it. Review Source RC Racey C. IT Manager Used the software for: Less than 6 months ### "HappyFox has made us happy so far!" January 17, 2018 4.0 Excellent support and needed functionality Pros We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which was handled very well. We decided to give it a try and getting it up and running was crazy fast and super easy. Once it was up and running, it was overall very intuitive and the learning curve was tiny. For the questions we've had, HappyFox support has been excellent. Matter of fact, I wish support for all the vendors we deal with was as good as HappyFox support. If you're considering a new service desk platform, I'd recommend at least demo'ing HappyFox. So far we've been very pleased, and between the top quality support and the additional functionality we needed, I would certainly recommend giving HappyFox a try. Cons The only con I could identify is if you were a huge enterprise with several thousand clients and customers to support and you simply need more functionality and bells and whistles than HappyFox has to offer. I can't say that's really a con though because HappyFox seems to be pointed towards the SMB market. As an SMB, we don't want a hundred different functions we're never going to use. Review Source VR Verified Reviewer Talent Acquisition Manager/HR Specialist Used the software for: Less than 6 months ### "Game changer when it comes to organizing our applicants questions and concerns. " July 27, 2018 4.0 Pros It is so nice to be able to organize all of our applicants' questions into one software. It makes it very easy for us to keep track of which questions have been answered and which ones have not. It also lets us assign questions to different team members to make sure they get done quickly and efficiently. Cons It would be nice to allow us to be able to include completed applications to this software as well. We use DocuSign and they come into our Outlook when they are completed. It would be nice to sync it with HappyFox so we can assign this task to team members as well. Other than that, this software is great. Review Source DL Dustin L. Director of Special Projects Hospital & Health Care Used the software for: 6-12 months ### "It is fantastic" December 7, 2021 5.0 We looked at 7 different options for our help desk system, Happy Fox was by far the best. I am so glad we went with them. It is so easy for our end-users to submit tickets, make changes and updates to them, the set-up was easy and the support was great. Pros The customer service was great on set up, its extremely easy to make changes to, and most importantly it is easy for our end-users to navigate. Cons We ave no cons at this time, our experience has been great so far. Review Source VR Verified Reviewer MIS Manager | ERP Administrator Consumer Goods Used the software for: 6-12 months ### "The Best of the Best" November 1, 2017 5.0 Pros User-Friendly Layout Highly Customization Internal Ticket Tracer Ticket Reports SAML Login Knowledge Base Review Source VR Verified Reviewer HR Manager Real Estate Used the software for: I used a free trial ### "Great Tool - Great Support" January 5, 2021 5.0 We needed something to automate our onboarding process among many other things. This tool will absolutely do that and much more. Pros I have had a great experience with HappyFox team members since I started the free trial. We are actually signing a contract because we were very impressed. I received great service and this platform can do a lot of things for us and grow with us as we grow. Cons Somewhat difficult to build if you aren't an IT or engineering kind of person, but they helped and I will have access to support as we add different features. Alternatives considered [Quickbase](https://www.capterra.com/p/157262/QuickBase/)[Pipefy](https://www.capterra.com/p/144848/Pipefy/)[Sapling](https://www.capterra.com/p/151559/Sapling/) Reason for choosing HappyFox Help Desk Cost and features. Review Source Michelle C. blogger Apparel & Fashion Used the software for: 6-12 months ### "Great Software" November 16, 2018 5.0 I would, and have, recommend this software to anyone looking for a great program for their business. Pros It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus. Cons I can not think of one thing I disliked about the software. Perhaps it could be a bit cheaper to use but the price seemed pretty competitive with other apps like it. Review Source Arnaud D. Web Account Manager Used the software for: Less than 6 months ### "The basics of ticketing" June 15, 2018 4.0 Very good tracking of my interaction with customers Pros I use both HappyFox ticketing system and Chat. It is a very nice ticketing system, HappyFox gives a very good competition to Zendesk Suite etc. Very easy to use. I like the design too Cons Same comment as for HappyFox Chat, there may are too many sections and menus and it can become a bit confusing sometimes Review Source Talk to a Capterra advisor for free and get results within 15 minutes.