# Page 3 | HappyFox Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is HappyFox Help Desk the right Knowledge Management solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/83211/HappyFox/reviews --- HappyFox Help Desk 4.6 (92) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of HappyFox Help Desk ## Showing most helpful reviews Showing 51-75 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Arnaud D. Web Account Manager Used the software for: Less than 6 months ### "The basics of ticketing" June 15, 2018 4.0 Very good tracking of my interaction with customers Pros I use both HappyFox ticketing system and Chat. It is a very nice ticketing system, HappyFox gives a very good competition to Zendesk Suite etc. Very easy to use. I like the design too Cons Same comment as for HappyFox Chat, there may are too many sections and menus and it can become a bit confusing sometimes Review Source Prabath U. Software Engineer Telecommunications Used the software for: 6-12 months ### "Better approach to handle product issues." December 4, 2021 5.0 Overall good product easy to learn and easy to use. Pros Easy to learn no big complex things to do when raising tickets. Email notifications are really helpful when managing SLA. Cons I like the product and the way it behaves. Review Source AZ Ahmed Z. Project Manager Oil & Energy Used the software for: 1-2 years ### "Awesome ticketing management system software " October 20, 2016 5.0 I had major issues in my support unit , and I was searching for solution , I came across different platforms , and finally we decided that Happy fox is the way to go for several reasons (ease of use , cost effective , great support team , outstanding up time for the tool ) Pros the ease of use cost efficient great features flexibility for development new features great support outstanding up time Cons NA Review Source DC Debbie C. CMO Consumer Goods Used the software for: 6-12 months ### "Saves us hours every day" April 14, 2017 5.0 As with most support requests they tend to be repetitive. HappyFox enabled us to create canned responses which saves so much time. Also their knowledge base software enables the customer to find answers to common questions without having to contact us directly. Pros Quick and simple setup. Love the cannned responses. Great knowledge base feature Cons Can't think of any Review Source VR Verified Reviewer Internet Used the software for: 1-2 years ### "Great software" August 3, 2015 5.0 We have been using this software for more then 3 years now and i can say that it works great. We use it mostly to open and manage our ticket for our customers. Review Source SN Saravanan N. CEO Translation and Localization Used the software for: 2+ years ### "Great service and great product" October 19, 2016 5.0 We have been using happyfox past 2 years. We love the product and the customer service is absolutely fantastic!!! Pros User friendly Highly customizable Great customer support Review Source SA Sharon A. Member & Viewer Services Rep Broadcast Media Used the software for: 6-12 months ### "HappyFox is a great tool that helps you connect with your constituents. It's easy & efficient. " March 26, 2018 5.0 We get access to reports. Which help us prioritize how to make the constituent experience smooth. Another benefit is that we can easily work as a team to respond to constituents. Pros We love the reports. The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations. Cons Overall it's a great tool. The one issue we have is that we cannot find an easy way to send outgoing emails to individuals. This is something that we would like improved. Review Source ME Michael E. Managing Director Construction Used the software for: 6-12 months ### "Easy to use" October 19, 2016 5.0 I was searching for a system to help us tie up lots of loose ends, our manual system was letting us down, I give happy fox a trial and found it to be very straight forward and easy to use, before we switched over we had over a hundred help desk issues, which only took a few weeks to handle the back log and manage our daily flow of help desk requests, to put it simply it's been the best software I have come across, it ticks all the boxes for us every day. Pros Easy to use for novice. Cons Nothing Review Source LJ Lori J. Customer Care Manager Marketing and Advertising Used the software for: 6-12 months ### "Best Business Decision" June 25, 2018 5.0 Reporting Pros Happy Fox is very user friendly and easy to set up. Out of the box it has a lot of capabilities and the reporting is fantastic. Also, the support staff is very helpful. We looked at a few software packages but none were as good as Happy Fox. Cons Sometimes when there are too many smart rules engaged Happy Fox can run a bit slower, but overall it is not a game changer. Review Source Apur D. Electrical/Electronic Manufacturing Used the software for: ### "One Stop solution for IT Support" December 29, 2014 5.0 I am using the Popular Plan. The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. Pros Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. Cons Nothing in specific..................... Review Source VR Verified Reviewer Co Founder Retail Used the software for: Less than 6 months ### "HappyFox offers a great service for its price!" April 17, 2018 4.0 Pros HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. Smart Rules are extremely useful and allow various actions to be performed based on the contents of messages and age of tickets. For the questions we've had, HappyFox support has been excellent Cons Maybe they need to invest more in features but at the end of the day it is valuable product for its price Review Source EZ Ericca Z. Implementation Coordinator Used the software for: 6-12 months ### "HappyFox is an easy to use software and allows you to customize everything." May 2, 2017 5.0 Pros Customization is by far the best part about the software. You can create smart rules to automate your service tasks to save you time. There are so many options to change tickets to allow extra information to be included. Their service team is good and always has the answers to our questions. Review Source VR Verified Reviewer Director of Digital Marketing Hospitality Used the software for: 6-12 months ### "Useful for ticketing" February 25, 2020 5.0 Overall this has been a very useful tool for internal maintenance requests. Pros It makes it very easy to submit and track requests. We use this as an internal tool to track service and maintenance requests within our organization. It’s been very useful at providing tracking and transparency. Cons I don’t receive ticket updates. It would be really useful to know when a ticket moves forward but I don’t get those notifications. Review Source Mayukh G. Board Member Information Technology and Services Used the software for: ### "Clean and simple customer support system" April 4, 2014 5.0 HappyFox came as a perfect solution for maintaining a simple and customizable knowledge base and ticketing system. Their team was very helpful in the whole process. They will definitely be taking over the customer support domain as a top player in future. Pros Easy, Convenient, Customizable, Neat interface. Review Source BN Brien N. IT Support Manager Education Management Used the software for: Less than 6 months ### "Happy with Happy Fox!" September 20, 2018 5.0 Pros What I like most about the software is the ease of its interface. You do not have to look through pages and pages of different stuff, your tickets are right in front of you when you log in! Cons The only Con that I experienced with this software is the ticket response were directly sent to the users junk folder. After contacting local support they were able to adjust the settings and solve the issue. Review Source SK Sheryl K. Accountant/Bookkeeper Media Production Used the software for: 1-2 years ### "I'm happy with happyfox" August 25, 2018 5.0 Pros I love the custom features available. It is simple and easy to communicate with clients and keep up to date on product records, etc. Highly recommended! And the customer service team is beyond helpful with any question. Cons I have no cons for the product. Everything works well and if I ever have an issue the support team is right there. Review Source G GrahamD Used the software for: ### "Ease of use, customisable and cost-effective" October 8, 2013 5.0 We started using this product on a trial basis earlier this year and have found it does everything we need - and more. We are a small company and often support staff are not in the office so we need a system we could update on the move. Also, we didn't want anything complicated, a simple method of logging a call and tracking its progress was all we needed. At this stage we didn't want the product to send any updated to the end user (client) either as this is a trial. We also wanted to add our own custom fields and remove some we didn't want to use - all perfectly possible. So we are now comfortable using HappyFox and will continue to do so and I have no doubt we will start to make more and more use of its features as time goes by. Pros Ease of use. Customisable fields. Portable - can be used on-site. Cons None so far! Review Source NR Noah R. Computer Software Used the software for: 1-2 years ### "Simple yet powerful" February 26, 2015 4.5 Pros HappyFox provides a simplistic and easily customizable help desk solution with a variety of powerful 3rd-party integrations. They've focused heavily on the core product for refined, and well layered communication. Cons If you require advanced time tracking, project management, or RMM integration this product may not be for you. Review Source MC Maurice C. Media Production Used the software for: 6-12 months ### "Very Happy with HappyFox" February 28, 2015 4.5 Pros Easy to use and very versatile in terms of third party integrations. Cons I wish that more users were available at the lower level plans. The program also has a bit of a steep learning curve. Review Source BM Ben M. Network & IT Systems Manager Banking Used the software for: I used a free trial ### "Great look and feel" August 31, 2020 5.0 Was great company to deal with and they are shortlisted for possible future purchase. Pros The look and feel was excellent, the trial onboarding was professionally run and the customer service was the best I've been through. Cons Trial solution was slow, that may have been due to the servers the trials run on but was very evident to us and caused frustration. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review Source KR Kelsey R. Communications Manager Used the software for: Less than 6 months ### "HappyFox has streamlined our customer service process and allowed us to better measure our success." January 18, 2018 5.0 Pros It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed. Cons I wish there was more flexibility to customize the contact form but I otherwise see very few cons in our usage! Review Source MB Michael Baker Used the software for: ### "easy interface, very intuitive" October 21, 2013 5.0 We looked at many ticket type support systems, and HappyFox is by far the best for us. We didn't want customers to have to login, create an account, submit tickets, etc. to get help. We just wanted them to send an email, and HappyFox does that. The customer never needs to log into the HappyFox site to get help, everything happens through email. Pros Support from HF is great, easy interface, very intuitive. Cons Every email sent to the registered address creates a ticket, some by accident - such as email bounce backs. But we delete those and move on. Review Source DG David G. President Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Review from David (Allura)" December 21, 2016 4.0 Great tool to keep the status of our print projects updated. easy to use. easy access. Cons I wish we could have a more robust mobile app for my employees in production. They don't have workstations. Rene mentioned to me that you are working a new app. can't wait to see it. :) Review Source FP Fernando Perez Used the software for: ### "Efficient, Complete and Easy to Use" March 12, 2014 5.0 Last year, we began to search for a solution that could help us in Help Desk service to legacy systems. After many "trials" we elect HappyFox. It was a perfect solution for our scenario with multiple customers, multiple systems & modules, and many users. Ease of use, lower transition time and easy training! This tool deserves the stars! Pros Front-end clean, Easy to use for staff members and end-users. Always improving with good upgrades. Cons More customizable reports Review Source J Joe Used the software for: ### "Great Solution Packed with Easy of Use Configuration Options " March 11, 2014 5.0 HappyFox offers an excellent user interface packed with features and configuration options that can help manage both internal and external help desks. The platform is routinely updating to advance the tools available and there is always someone available to help. Pros Support Interface Ease of Use Flexibility Continuous Updates Client dashboard KB Cons Non at this time Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.