# Page 4 | HappyFox Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is HappyFox Help Desk the right Customer Service solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/83211/HappyFox/reviews --- HappyFox Help Desk 4.6 (92) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of HappyFox Help Desk ## Showing most helpful reviews Showing 76-92 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CE Christian Ermlich Used the software for: ### "Quite awesome" September 2, 2013 5.0 Happy Fox gives the opportunity to use a desktop solution for tiny companies like mine. The service is excellent, fast and competent and very friendly. For a startup the right software. Pros It is easy to set up, can easily be translated to other languages. No hussle and not difficult learning how to use. Simple and effective. Cons So far: no cons. Review Source TA Tzachi A. IT Manager Computer Software Used the software for: ### "Happy to use HappyFox APP" August 10, 2014 5.0 I love using the HappyFox app, help me manage all It calls and solved them in order Pros very intuitive Cons First log in is slow Review Source HS H3 Solutions Used the software for: ### "Simple to use solution backed up with excellent customer service" September 3, 2013 5.0 I have used HappyFox for the past 9 months and have found the software simple to use. The support staff at HappyFox are excellent, they respond quickly and competently. Pros Excellent HappyFox support/customer service staff. Simple and customizable reporting tools. Email communications are automatically tagged to tickets. Cons None Review Source DK DS K. Management Executive Biotechnology Used the software for: Less than 6 months ### "All-in-one" July 18, 2019 5.0 Pros Very good customer relationship management software that brings the tickets raised by the customer under various windows like text, chat, mail and call altogether to a single platform. An easy to use software. Cons No big flaw in this software as it is very good one. Review Source jM james M. analyst Used the software for: ### "A Simple And Clutter Free Help Desk Software" May 30, 2014 5.0 We've been using Happyfox for the past two months and it has greatly helped us, 1) Remove the clutter of the company mail box. 2) Queries are assigned to the right categories ( support , sales, marketing ) 3) Escalation notification has helped us to be on top of urgent queries that needs attention. Review Source MP Micheal Porter Used the software for: ### "Easy to use HelpDesk without clutter" July 31, 2013 5.0 i've been using Happyfox for the past two months for my startup and its been an easy and a smooth ride for us. Our support agents find it much more easier to handle requests than the other tools which we've experimented with. Pros Easy to use, uncluttered, less downtime Cons None Review Source AC Adikeshav C. Used the software for: ### "null" May 11, 2018 5.0 Review Source FB Florian B. Used the software for: ### "Managing Support E-Mails for big events" September 27, 2016 5.0 We are using the Happyfox Helpdesk for almost a year now and are very satisfied with it. It is really easy to use and we had set it up within a few hours. It is very customizable and has an awesome support team for all the questions we had. Review Source DG Daniel G. Used the software for: ### "More Like SadFox" December 9, 2016 2.0 We never quite understood how to use HappyFox to our advantage. Emails would reach customers as gibberish, and it was confusing overall. Pros Support for team emails. Cons Emails didn't seem to always send and receive correctly. Review Source PS Peter S. Used the software for: ### "We really loved HappyFox" November 19, 2016 5.0 We used only a basic account for HappyFox, but couldn't speak more highly of it's features. We mainly used the knowledge-base to explain to customers how to work with the product we were building. Review Source sS sreekanth S. Used the software for: ### "Great Product, Great connect and overall very smooth experience." October 19, 2016 5.0 Great Product, Great connect and overall very smooth experience right from initial discussion till closure of deal. very trivial implementation duration, overall usability is very good. Review Source MH Malcolm H. CEO Used the software for: ### "Adding HappyFox to our existing small business SaaS chest." June 2, 2014 5.0 We've just started a 30 day trial with HappyFox, and we are already loving it. We are sure that we would add HappyFox to our existing SaaS apps that helps us manage our business. Review Source SP Simon P. Used the software for: ### "Great helpdesk product with integrated knowledgebase" October 18, 2016 4.0 The fact that HappyFox includes a comprehensive knowledgebase that can be made available to customers sets it apart from the majority of other helpdesk systems. Review Source BB B B. Founder Used the software for: ### "Easy to use and complete " October 20, 2014 4.0 Nice and easy to use software. Lots of features and customizations. Makes handling support issues a lot easier. Als fast and capable support from HappyFox. Review Source AA Antoni A. Used the software for: ### "Customer support" October 12, 2016 4.0 We are happy with happyfox. It is a good tool to give relayble support to our customers. Hope to receive soon new functions. Review Source NA Nitin A. Used the software for: ### "Afya Arabia Review" October 21, 2016 4.0 Customer support and responsiveness is top notch. Software can improve on usability aspects like a new gen software Review Source VK Vinay K. Used the software for: ### "Great Team" October 20, 2016 5.0 Great service and great team..... & Good tool to use.... Thanks for your support and keep up the great work.... Review Source Talk to a Capterra advisor for free and get results within 15 minutes.