# Prolis Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Prolis the right Medical Billing solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/83233/Prolis/reviews --- Prolis 4.4 (19) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Prolis Ease of use 4.4 Customer Service 4.7 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EMT Eric Martin T. I.T Administrator Hospital & Health Care Used the software for: 2+ years ### "My Personal Opinion" April 14, 2023 5.0 We have a lot of things that needs to be intergrated like the medical machines that we currently have. Prolis is finding solution to have it connected. I rate my experience with prolis as excellent, compare to other lIS vendors that I deal with. Pros I like prolis because of my ability to managed things from the systems itself, simplicity and convenient to use. The support personnel are very friendly and just like a family to talk to. Bring up any issue and they will find solutions and on the go. Cons The desktop apps, as it was a little bit obolete for todays technology. Would like to see it on a web based format with addes feature that others don't have. Review Source JP Joanna P. Laboratory Technical Director Used the software for: 1-2 years ### "Better than expected" November 10, 2017 5.0 Really there isn't much. As a platform, it seems very clinically focused, so there doesn't seem to be as much versatility to expanding testing types, unless clinical. However I know if I ask for it, a good discussion will follow! Pros THE CUSTOMER SERVICE! I have never made a request to ASSC that was rejected right off the bat. As a company you are always willing to try to find a solution to my problem(s) or to find a way do things better, make our customers happy or what we are able to do, better. Previous LIMS company was happy to cash our installation and set-up check and then leave us to figure out what we need on our own, or to "reference the manual" but Once we were installed with Prolis, cust support was on the phone (or remoting in to our computers) daily (sometimes multiple times a day) if we needed him to make sure we were comfortable with what we needed to do in the lab, as well as that our clients were being serviced as needed. We moved from a LIMS system to Prolis, the AASSC team made sure that transition was as smooth as possible. We have been using AsSC, Prolis for a little over a year and we have clients compliment us on how simple "Outreach" is to use compared to other laboratory's LIMS web portals. Regardless of the time of night or day, if i need help, someone is there or will cal lme back until they know I don't need help anymore! Review Source MR Marci R. Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "Prolis " June 7, 2019 3.0 Pros LIS and billing interface. Capturing readiness of billable lab samples is a flawless feature. Cons Billing and Collections function features Review Source Response from American Soft Solutions June 10, 2019 Currently, the 'Billing Exception Rules' are being enhanced and employed that will make Prolis billing, customizable to an advance level. Next Prolis enhancement in line, is the development of 'Payment & Collection' Dashboard that will enable labs to track, follow up and the resolution of the unpaid claims. FZ Frank Z. CEO Medical Practice Used the software for: 2+ years ### "Good" April 26, 2023 5.0 Good Pros Communication is direct, constructive, and helpful Cons The cost is expensive for a small business Review Source LN Linda N. Laboratory account analyst Biotechnology Used the software for: 2+ years ### "Simple Review" May 8, 2023 4.0 As an LIS system, it works as intendded. My overall experience with ProLIS is good. Pros The product is easy to use and follow, and the tech support is always helpful when needed. Cons The portal for the provider isn't as user friendly. Review Source AB Adnan B. Director IT Health, Wellness and Fitness Used the software for: 2+ years ### "Review by Adnan Bhatti" May 4, 2023 5.0 lis Pros prolis is an excellent software and I don't think there is anything i dislike. I like almost all features bu tthe best one is its Reporting Cons prolis is an excellent software and I don't think there is anything i dislike Review Source BJ Brittany J. Laboratory Supervisor Medical Practice Used the software for: 6-12 months ### "Efficient and Easy to Use LIMS" June 17, 2019 4.0 Pros I like the ease of use, the report layout, the quality of the LJ plots, and the ease of reviewing data. Cons 1). It would be nice to see the QC comments we enter while reviewing on the LJ plots or tabular data. That way we can easily identify and have recorded comments on which QC's were out of range while reviewing data. 2). Having the option to manually change whether or not a result is consistent, like a drop down box would be good for patients who are consistent due to the metabolite being present without the parent. Review Source Response from American Soft Solutions June 18, 2019 Dear Reviewer, Thanking and appreciating your for your trust on Prolis, we have recorded your suggestion about the commenting capability while reviewing the QC results. The solution will be provided in the upcoming update of Aug-Sep 2019. For adding the user capability to modify the Prolis determination of consistent / inconsistent, is strong candidate of my discussion with you, to be considered. Kindly contact me per your availability, to proceed. LY Le Y. Lab Supervisor Hospital & Health Care Used the software for: 2+ years ### "Review for Prolis" June 7, 2019 4.0 Overall the software gets the job done. And the technical support group will help us modify the software according to our lab's special needs. Pros This software has all the functions we need as a clinical testing lab, from accessioning to reporting and quality control. Cons User interface could use some attention. Sometimes the functions are available, but I would have to call their customer support to find out how to utilize them. Review Source LM Lina M. Principal Scientist Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software and Great customer support" November 16, 2018 5.0 We appreciate all the support provided by the staff and the user friendly software. Pros Its ease of use and the information it provides Cons Like other softwares, there was a learning curve. Review Source nA naseema A. lab admin Accounting Used the software for: 2+ years ### "prolis" November 16, 2018 4.0 very good Pros it is easy to be used costumer service is good Cons nothing to be honest it is easy practical Review Source PN Paulina N. Medical Technologist Hospital & Health Care Used the software for: Less than 6 months ### "Prolis is a platform that manages reporting in all departments of the Clinical Laboratory" March 13, 2018 5.0 It is a great software for small as well big laboratories. It cut down time in reporting the results and communicating them to the doctors as well allowed for easy transfer all the billing data with no transcription errors and etc. It basically covers all the laboratory needs, from accessioning the patient information, through the testing to the reporting and charging. Pros It is easy to use and navigate. It connects through all the departments of the laboratory including: chemistry, hematology, microbiology and pathology. It allows to increase efficiency, cut down the costs of running lab departments as well minimalize transcription errors. It also simplifies the laboratory daily operations through saving money on different methods and testes. The customer service is great and it's price is good for the value it provides. Review Source AM Angela M. Lab Analyst Pharmaceuticals Used the software for: 6-12 months ### "Prolis Toxicology Review" November 19, 2018 5.0 Overall, I am satisfied with having Prolis for the needs of the lab. Pros I really liked that Prolis was able to incorporate billing and automatic faxing Final reports. This saved our lab plenty of paper and time based on the previous software used. Cons What I liked least about Prolis was the turn-around time on an issue or suggestion that needed to be addressed. However,all issues & suggestions did get addressed. Review Source AA Araba A. Technical supervisor Medical Practice Used the software for: 1-2 years ### "Great Technical Support" June 7, 2019 3.0 Prolis, as a start up LIS is great. I like the technician a lot, he listens, work with you for as much as you need. He tries to understands your need and tries to get the software developers to produce what you need. Overall, technician makes prolis great. Keep the good work! Pros The ability to customize what you need . Cons Some needed items takes them a little long time to accomplish Review Source SM Shine M. IT manager Used the software for: ### "Comments and Suggestion" August 5, 2014 3.0 There are some good features but I would like to mention some basic quality requirement which is very much required in LIS 1. Normal value option based on Days and Months .This is very much required for some test which is doing for New born is kids 2. If it is machine interfaced -We need to know from which machine the particular result has come .This is required if we are using same machines in lab or two machines are capable to do the test .This is common in any LAB here 3. Test status .Now there is option to monitor the accession status but no option to know the status based on tests -A accession can have multiple tests .we need to monitor test status 4.Two level Validation is required .This is quality indicator 5.Basic reqports like test wise ,patientwise ,samplewise TT reports are not there You may see my comments as requirements but all these are quality indicator as per standards Regards Shine M.D -Ahalia Hospital - U.A.E Review Source Response from American Soft Solutions August 8, 2014 We suggest you use 'My Reports' feature of Prolis, to generate custom data retrieval, meeting your requirements. MI Moe I. Lab Owner Hospital & Health Care Used the software for: Less than 6 months ### "Very good so far." November 10, 2017 5.0 We are using the system for last 4-5 months. We might provide more insight as we explore Prolis Pros The service is great and fast. The quick response to any question or demand or problem we have. The help that the employee of Prolis are providing for my staff anytime we call. we were never on hold when we call, friendly use of Prolis. Quick results and easy access to any data I need for management. It was a great and worth every penny. My techs like everything Review Source AM Arvind M. Manager Used the software for: ### "Prolis Lab Information System" August 21, 2014 4.0 Prolis Clinical Lab Information System addresses most requirements which a modern lab would want. It has great features. From accessioning, communicating with the different Lab Analyzers, reporting to the Hospital Information System, communicating with ordering clinics, alerts it covers almost all requirements for a Lab. User interface is standard and easily adaptable. The design is practical as it eliminates the chances of a user making mistakes in entering data. Verification of data is done at many levels. I think it is a great software for the LABS which covers all requirements of a modern clinical lab for serving patients and ordering clients as well. Price wise it is a value for money. Review Source NP Nagin P. Used the software for: ### "Prolis LIS" August 7, 2014 5.0 I am with Prolis since 2010. Anybody with little knowledge, can use Prolis LIS. I used all the options given in. From Customer Service to Generate the Claim file and submit to Clearing House. We can fax the patient's report, while we talk to client, by asking minimum information. Also it has auto fax option also, who wants the report by fax. Prolis is with fully loaded dictionary. With minimum updating, according to Laboratory information, can start to use Prolis LIS. If anyone, require more information, can call me (847) 312-2612 Nagin Patel MedicLab Clinical Laboratory Global Lab Inc Review Source HQ Hifa Q. Office Manager Used the software for: ### "Prolis experience at Ayass Lung Clinic" August 22, 2014 5.0 since having prolis at our facility it has made running our lab a lot simpler. Its capabilities of communicating with our machines has saved the technologists a lot of work from entering each patients information one by one. Prolis uploads the patients information and tests to run to each machine and transmits results back to prolis. This has saved me time and errors from typing up reports one by one. I recommend prolis to small and large labs . Customer Support has been very helpful with implementation and continues to answer all my questions even to this day . I give prolis 5 stars . Thank you Review Source rA ray A. director Used the software for: ### "rayben" August 8, 2014 5.0 Prolis has a good customer support, easy to use and a very broad system. There are very few times that faults occur in the system. Telephone as well as e-mail requests are handled in the shortest time. There is also a good communication whenever a new update is released. Review Source Similar Products Featured ## Related categories [Laboratory Information Systems (LIS)](https://www.capterra.com/laboratory-information-system-software/)[Medical Lab](https://www.capterra.com/medical-lab-software/)[Laboratory Information Management System](https://www.capterra.com/laboratory-information-management-system-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.