Who Uses This Software?

Campground and RV Parks & Resorts


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ACTIVE Network
  • www.activenetwork.com/
  • Founded 1999
  • United States

About ReserveAmerica

ReserveAmerica is on a mission to connect people with the outdoors by providing Campgrounds and RV Parks & Resorts with unmatched value in software technology and demand generation. Our business management and reservation systems were developed and refined through 24 years of working directly with park owners, managers, and staff. ReserveAmerica's affordable solution also provides clients with increased marketing reach through www.reserveamerica.com, which has more than 18 million annual users.


ReserveAmerica Features

  • Attendance Management
  • Billing & Invoicing
  • Customer Management
  • Food Service Management
  • For Campgrounds
  • For Summer Camps
  • Medical Management
  • Online Registration
  • Parent Portal
  • Program Management
  • Registration Management
  • Scheduling
  • Staff Management

ReserveAmerica Reviews Recently Reviewed!

Makes running a private campground very easy, less cash to handle, writing in reservations Just easy

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ease of seeing who is staying with you, who is checking in and who is checking out at a glance. The POS system is great and easy to use, plus being able to accept credit cards means less cash on hand.

Cons: I do not have any issues, initial set up was a little frustrating, but once that is completed it is pretty smooth sailing.

Overall: good, easy

Vendor Response

by ACTIVE Network on September 25, 2017

Hi Jason, Thank you so much for taking the time to review ReserveAmerica. We're so happy our software has simplified your campground management and reservation processes. We value your feedback and are currently working to improve the on-boarding and training process to further enhance our customers' experience. Thanks again!

ReserveAmerica has helped us significantly increase our RV park business

Sep 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The site has national exposure since it is used by so many government-owned campgrounds. It has given us much more exposure, increased our traffic and eliminated the need to have a manual reservation system in our office.

Cons: The videos provided for employee training were poor quality, so it was difficult initially to get well trained in the system. Initially the phone support was not up to my expectations, but that has improved significantly.

Vendor Response

by ACTIVE Network on September 22, 2017

Hi Pat, Thanks so much for taking the time to review ReserveAmerica. We're thrilled ReserveAmerica's online visibility has increased traffic to your RV park and our software has streamlined your reservation process. We value your feedback and will continue to work on improving our training program and customer support to further enhance customer experience. Thanks again!

Perfect software for RV Parks!

Sep 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: -Accessible from any device that allows you to connect to the internet! (So when you're away from the office, you can still make reservations.)
-Team members can use at the same time on different devices.
-Cost-effective
-Easy to receive distribution payments from Reserve America
-No separate C/C machine needed, take C/C payments right through the reservation
-Report options
-POS setup available
-Guests can make reservations through its website which offers a lot of exposure to your park - in addition to Guests being able to contact the park directly and having your team members take reservations via phone or in person/walk-ins
-Support reps are always helpful, prompt to respond and will go above & beyond to find you the answers you need if they do not know it themselves. Our client services manager has been great to work with. She listens to her customers and customizes her guidance to the specific needs of the park's situation. This is important to us because every park operates differently and has different needs.
-The (help) support is always answered pleasantly, promptly and they are always able to help. This is very important to a business/industry that often times needs answers/help quickly.

Cons: -The initial training videos are decent for the basics; however a more interactive training program would benefit parks greatly!
-I do not like that some things cannot be changed by the user (park staff/managers/owner), and have to be submitted through a support ticket.
-I believe some parks would benefit from having their vacation RV/Cabin/Park-Model rental units available on the site. We have not found a way to make it work for us by having them listed in this reservation system, so we do use a different system for our "rental units".

Vendor Response

by ACTIVE Network on September 22, 2017

Hi Casey, Thank you so much for taking the time to review ReserveAmerica. We┬┐re so happy our mobile optimization, affordability, reporting options, customer support, and reservation management features have helped streamline your RV park management. We value your feedback and are currently working to improve our training program and user settings to further enhance customer experience. Thanks again!