Double Jade

KBPublisher

4 / 5 14 reviews


Average Ratings

14 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Double Jade
  • www.kbpublisher.com
  • Founded 2008
  • United States

About KBPublisher

KBPublisher is a web based knowledge base application that can be pretty much anything you want it to be. Use it to share knowledge with others. Publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs and any other type of information. All your users would need to access your information is a standard web browser and an internet connection.


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KBPublisher Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

KBPublisher Reviews Recently Reviewed!

Great Knowledge Base

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Your tool fills a very narrow niche, which is hard to do. Thank you for your commitment to excellence.

I have to use this but i rather find something better

Mar 21, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: It has a decent search engine if you can get your article loaded and the tags to take.

Cons: I cant easily load anything quickly. Every article with pictures of any kind takes me hours. Its painful and I only do it because this is my companies knowledge base and i have no choice.

Overall: The product is quite a difficult challenge to use as articles will not upload to a usable format and only copy paste has any partial functionality. Copy paste only allows half your content to add and often portions are reformatted or missing all photos. I have used many other engines which allow user friendly uploads of documents this is not one of those. I had to redo one article 5x before it would format. It will even time out on my use and then i loose everything i posted. OR- I get the whole article looking perfect pick save and it just disappears, no body only title visible and a small "pixel" in place of my article. Overall, very very painful process to use. Anyone know of a good Knowledge base that is easy to use and has a good search engine?

Recommendations to other buyers: Find something easier... if you find it please let me know.

Best KB Hands Down

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use.

Overall: What a great team to work with. Knowledgeable, professional and accommodating. Looking forward to a long lasting relationship.

Recommendations to other buyers: Look no further.

Excellent product.

Jan 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use. Very versatile. Can be used for a wide range of applications. I have used it for an educational knowledgebase. Uploading resources and video links proved very useful.

Excellent service from support

Oct 22, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The support guys are active and helpful, they even look over my site and suggest fixes proactively.

The software is easy to use if you have working knowledge of running a server.

It does what we need quickly and efficiently.

Top tools

Jul 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: KBP assists in the systematic process of knowledge management, helping us to develop and maintain our knowledge base.

Works well, significant problem is pdf export.

Jun 30, 2015
3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: We have generally satisfied with KBPublisher. Admin UX is not so great but we can live with that. The problem we are experiencing is exporting to pdf - we have bought Export plugin to have better pdf export but now it is broken with UTF-8. We might swith to another product if there is no solution to pdf export (preferably customizable) with UTF-8 support.

More than a Wiki

Jun 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: KBPublisher is a great product. We use it since many years. It is fast, easy to explain and it reduces requests from customers on FAQs.

First-Class Knowledgebase: just add water

Jun 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Seven years ago, a small group of legal services organizations had been stuffing PDF files of training materials and government directives into a single HTML file on one of our websites. This was the best we could do back then to share our wealth of information on public health insurance programs with the public. We knew that we could do better, and decided to build our own website, as a joint venture between these four groups.

We had no funding to do this, and were all stretched extremely thin by our existing obligations to represent low-income clients. Fortunately, our consultant recommended KBPublisher to us as the best platform for our needs.

For a tiny fraction of what we would have spent to get a custom website, we got a fully-formed knowledgebase system that JUST WORKED. Installation was as easy as one could hope for (we had our website admin on hand to deal with PHP and SQL issues). Administration on the back-end is a breeze.

The latest version provides dirt-simple method for adding custom HTML (including Google Analytics tracker) and images. Very configurable. We have disabled many features that we don't need but which I think most people would find very helpful (comments, rating, subscriptions). I love the auto-RSS, workflows, automation, and built-in reports.

The customer support is amazing. Evgeny personally responds to my requests, and is always courteous and helpful.

My favorite thing is how our content authors can figure out the interface without constant hand-holding from admin (me). It has become an organic system that is mostly self-pruning, and is now relied upon by 15,000 users per month.

I'm using Knowledge Base from KBPublisher for more than 5 years

Jun 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Omnisens (www.omnisens.com) started to use Knowledge Base more than 5 years ago as a "private" internet site to support our agent, distributors, as well as our Service partners.

Knowledge Base is inexpensive, easy to setup and can scale from one-man corporate to large enterprise.

As of today, Omnisens is still using Knowledge Base as it is a powerful business tool.

Easiest KB to use

May 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We researched various KB software options and found KBPublisher fit our needs perfectly. The few times we needed assistance they were very responsive.

Great software package. Easy to use for administrator and users.

May 04, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We use this software to share technical knowlegde inside our Service and Support department. Right now also our Sales department is happy to use this simply shared information wich is always available for them.
We already used this software in a earlier V2 release . Now we did a new installation in the latest V5 release and made an import from our old dbase to the new one. All with automatic dbase conversions and imports without any problems. This newest version gives us a lot of great new features to work with.

Helpful System

Apr 30, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to manage, flexible with great admin features and very responsive support. Great KB system for the price!

Ready solution for user self-support and intranet.

Jan 20, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Clean, powerful, adjustable, good customer support.

Cons: Should be installed at web server (with database).

Overall: Helped us very much.