# KBPublisher Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about KBPublisher Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more. Source: https://www.capterra.com/p/83322/KBPublisher --- # KBPublisher Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) KBPublisher ## What is KBPublisher? KBPublisher can help you give customers the answers they need and resolve issues quickly and efficiently. It can help your employees acquire job knowledge faster, reducing training time, and driving higher performance and job satisfaction. A knowledge base improves staff productivity and eliminates time wasted searching for information. ## What is KBPublisher used for? [Knowledge Management](https://www.capterra.com/knowledge-management-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $198 Per User, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for KBPublisher?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.kbpublisher.com&name=KBPublisher) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### KBPublisher 4.2 (15) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $198 Per User, One Time Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (15) Ease Of Use 4.3 (3,603) Value For Money 3.3 (4) Value For Money 4.2 (2,658) Customer Service 4.3 (15) Customer Service 4.3 (2,766) ## KBPublisher alternatives [4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (291)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (6,035)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/83322/KBPublisher/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Content Library Centralized repository to store content and assets Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Document Management Store, manage, and track all electronic documents in a centralized location KBPublisher 11 features Application programming interface that allows for integration with other systems/databases Create and manage digital catalog of products/services with their details, specifications, and price Provides a channel for team members to share media files, communicate, and work together Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Store, manage, and track all electronic documents in a centralized location Search for specific words or phrases within a document or database Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.5 (4) 3.5 Based on 4 reviews ## Pricing Value for money 3.3 (4) Free Trial [View pricing plan details](https://www.capterra.com/p/83322/KBPublisher/pricing/) KBPublisher Download $198.00 Per User,One Time It includes: - Article Drafts - Content Editing - Data Integration - File Attachments - Flexible Security Automations - Mobile Device Access - Powerful Search - Quick Response - Single Sign On - Subscriptions - Workflow Approvals KBPublisher Cloud Essential $25.00 Flat Rate,Per Month It includes: - 5 GB SSD Storage KBPublisher Cloud Team $49.00 Flat Rate,Per Month It includes: - 10 GB SSD Storage - Export Plugin - Reports KBPublisher Cloud Professional $99.00 Flat Rate,Per Month It includes: - 20 GB SSD Storage - Approval Workflows - Automations - Export Plugin - Reports KBPublisher Cloud Enterprise $199.00 Flat Rate,Per Month It includes: - 40 GB SSD Storage - Approval Workflows - Automations - Export Plugin - Reports Value for money 3.3 (4) 3.3 Based on 4 reviews ## Integrations [ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (15) 4.3 Based on 15 reviews ## User reviews Overall rating 4.2 Based on 15 reviews Filter by rating 5(8) 4(4) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent AU Anonymous User Owner, President Computer & Network Security ### "Decent product, limited in team capability; malicious support" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 17, 2019 Support was sarcastic and unprofessional, and not willing to provide phone access to clarify my issue which they clearly didn't understand. I repeated the initial issue several times throughout the course of our three-day correspondence. He just didn't get it. Pros It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. It you try you get cryptic messages that even support doesn't know how to fix. Cons We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle. It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time. I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 19, 2019 A very arrogant person. She does not say hello, not goodbye and behaves as if the whole world should revolve around her. We explained several times what and how to do it, but we were not heard. PH Peter H. ### "Great Knowledge Base" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 21, 2017 Your tool fills a very narrow niche, which is hard to do. Thank you for your commitment to excellence. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SZ Suzanne Z. ### "I have to use this but i rather find something better" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 March 21, 2017 The product is quite a difficult challenge to use as articles will not upload to a usable format and only copy paste has any partial functionality. Copy paste only allows half your content to add and often portions are reformatted or missing all photos. I have used many other engines which allow user friendly uploads of documents this is not one of those. I had to redo one article 5x before it would format. It will even time out on my use and then i loose everything i posted. OR- I get the whole article looking perfect pick save and it just disappears, no body only title visible and a small "pixel" in place of my article. Overall, very very painful process to use. Anyone know of a good Knowledge base that is easy to use and has a good search engine? Pros It has a decent search engine if you can get your article loaded and the tags to take. Cons I cant easily load anything quickly. Every article with pictures of any kind takes me hours. Its painful and I only do it because this is my companies knowledge base and i have no choice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Johhny H. President/CEO Computer Software ### "Best KB Hands Down" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2017 What a great team to work with. Knowledgeable, professional and accommodating. Looking forward to a long lasting relationship. Pros Ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MO Martyn O. Webmaster ### "Excellent product." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 3, 2016 Easy to use. Very versatile. Can be used for a wide range of applications. I have used it for an educational knowledgebase. Uploading resources and video links proved very useful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HH Henrik H. IT guy ### "Excellent service from support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 22, 2015 The support guys are active and helpful, they even look over my site and suggest fixes proactively. The software is easy to use if you have working knowledge of running a server. It does what we need quickly and efficiently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Romeu W. knowledge manager ### "Top tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 1, 2015 KBP assists in the systematic process of knowledge management, helping us to develop and maintain our knowledge base. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Michal W. ### "Works well, significant problem is pdf export." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 June 30, 2015 We have generally satisfied with KBPublisher. Admin UX is not so great but we can live with that. The problem we are experiencing is exporting to pdf - we have bought Export plugin to have better pdf export but now it is broken with UTF-8. We might swith to another product if there is no solution to pdf export (preferably customizable) with UTF-8 support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FM Frank M. Innovation Manager ### "More than a Wiki" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 30, 2015 KBPublisher is a great product. We use it since many years. It is fast, easy to explain and it reduces requests from customers on FAQs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS David S. webmaster ### "First-Class Knowledgebase: just add water" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 29, 2015 Seven years ago, a small group of legal services organizations had been stuffing PDF files of training materials and government directives into a single HTML file on one of our websites. This was the best we could do back then to share our wealth of information on public health insurance programs with the public. We knew that we could do better, and decided to build our own website, as a joint venture between these four groups. We had no funding to do this, and were all stretched extremely thin by our existing obligations to represent low-income clients. Fortunately, our consultant recommended KBPublisher to us as the best platform for our needs. For a tiny fraction of what we would have spent to get a custom website, we got a fully-formed knowledgebase system that JUST WORKED. Installation was as easy as one could hope for (we had our website admin on hand to deal with PHP and SQL issues). Administration on the back-end is a breeze. The latest version provides dirt-simple method for adding custom HTML (including Google Analytics tracker) and images. Very configurable. We have disabled many features that we don't need but which I think most people would find very helpful (comments, rating, subscriptions). I love the auto-RSS, workflows, automation, and built-in reports. The customer support is amazing. Evgeny personally responds to my requests, and is always courteous and helpful. My favorite thing is how our content authors can figure out the interface without constant hand-holding from admin (me). It has become an organic system that is mostly self-pruning, and is now relied upon by 15,000 users per month. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/83322/KBPublisher/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)