Who Uses This Software?

FocalPoint is perfect for rental stores with one or more locations providing rentals for homeowner equipment, contractor equipment, tools, party supplies and event supplies.


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Visum
  • www.visum-corp.com
  • Founded 2004
  • United States

About FocalPoint Software

FocalPoint Software will handle all operations for your rental store. FocalPoint Software is built to grow with your business and works with all types of inventory, including: homeowner items, tools, construction equipment, party supplies, event rentals and more. FocalPoint has been in use across the United States and Canada since 2004, and our support staff is incredible.


FocalPoint Software Features

  • Contract Management
  • Inspection Management
  • Inventory Management
  • Late Fee Calculation
  • Maintenance Management
  • Multi-Location
  • Online Booking
  • Rate Management
  • Recurring Rentals
  • Reservations Management
  • Scheduling
  • Short / Long Term Rental

FocalPoint Software Reviews Recently Reviewed!

Focal Point is one of a kind!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We signed on with Focal Point with a start date of April 1, 2016. Most people would think we are crazy to start a new system in the beginning of busy season, but the team at Focal Point made it such a smooth transition that I couldn't imagine doing anything else! Since we signed up we have referred 3 other rental companies, and they are all happy with the system as well. I would highly recommend them to anyone!

Vendor Response

by Visum on February 22, 2017

Thank you for your review, and we appreciate your business!

Great Rental Software

Oct 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've had great results with this software along with great customer service

Excellent Software for Construction Equipment Rental Business

Sep 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Logical, user friendly, forward thinking software with exceptional customer service. John and Nick have helped our company from start up to now, 2+ years, they have consistently resolved all issues encountered in short order (some user generated issues). Owner has had more than 25 years in the equipment rental industry and has used a variety of software programs. FocalPoint, by far, has exceeded our expectations and has tremendous capabilities that we had not thought of needing.

Great rental software

Sep 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had a server crash one day and the visum team hopped right on it and took care of it. They are always available to help with questions, great support.

Excellent Software

Sep 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: FocalPoint helps us provide service to our customers in a timely manner. It is very helpful to see what in available in our inventory at a glance without having to leave the desk. The customer service we receive when we have any questions is prompt and courteous. The support staff is excellent and makes sure we are satisfied with the outcome. If we have suggestions on features we would like to see added to FocalPoint, they take these suggestions into consideration and implement them as they see fit. Reports in FocalPoint help us track trends in our business, track customers and revenue among other things. Overall, FocalPoint is a positive experience for our company and helps us serve our customers to the best of our ability.

Great Product with Outstanding Support

Sep 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Focal Point and the folks at Visum are a wonderful company to partner with. They have a great product and they are always focused on their customers. This was our first system and our company has grown dramaticly over the last few years. This would not have been possible without a system. They have great Mid-America values and they listen to their customers. The product is always improving and evolving. There are more features in their program than other Rental Software costing three times more. I recommend them highly.

Great service since 2009.

Sep 10, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: One of the main pros of Focalpoint is definitely the customer service. They are friendly, down-to-earth, quick to respond, professional and know the software well. Another pro on the list would be the cost. For the price, the product is excellent.
Some cons would be the number of user glitches, most which are quickly fixed, but some take some time. I would also update the menus, as they are not particularly user friendly at times. The help file is also out of date.
Overall, we are pleased with the product and especially the service; and would recommend it to other businesses.

Review of FocalPoint

Sep 10, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Focalpoint is a company that has kind and professional employees and you can even talk to the owner if you want to. They have bent over backwards to help me learn the software. You wont get some automated help when you call you get a real person. You owe it to yourself to call them and talk and try the free 30 day trial. Guy,John,and Nick are real easy to talk to.

Excellant Software, Excellant People

Sep 09, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a new rental store owner I have found the software to be extremely easy to operate and manage. Everybody from the owners to the customer service people have been VERY helpful and have great understanding of the software that they sell. Very good response time (if there is a problem) and they quickly get if resolved. I would highly recommend Focal Point to anybody.

I have been using Focal Point since 2006

Sep 09, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The primary reason that I would recommend "Focal Point" Software and Visum Corp. is the quality of the people employed there. Everyone from sales, support and programming are accessible, friendly and knowledgeable. They are also very receptive to customer input. What I like most about the software is that it is very "customizable", I do not feel like I am forced to run my business to match the software. I was one of the first users of this software and can think of no reason why I would ever want to change.

FocalPoint is easy to use and support is a call or e-mail away.

Sep 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using FocalPoint for a few years now. We switched from another well known
company that made promises and did not deliver. We have been very happy with our choice to go with Focal Point. It did take time to learn how to use but the tutorials and personal support made the transition easy. Updates are fairly regular which indicates that the staff at Visum take their customers concerns, suggestions and small glitches very seriously. The Visum staff are quick to reply and always helpful to walk one through each situation.

Easy to use. Great Tech Support

Sep 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: One day our server crashed, and we thought we were in big trouble. We called Focal Point and they handled the problem and we were back up and running in no time. Thanks again guys.

Using Focal Point and the Visum Customer Service

Sep 09, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Aero Equipment has been using Focal Point for several years. We are an equipment rental, sales and service company. We have found the Focal Point program to be very useful in our business. All though we are probably not utilizing the program completely, the areas that we are using have been very helpful to us.

We have had a few problems come up but support from Visum has been very good. They have been able to take care of any issues that have come up with the program in a timely manner. Upgrades and installation have been very smooth.

I would recommend this program to any companies that are in the rental business.