Average Ratings

5 Reviews

  • 3.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10,000.00/one-time
  • Deployment
    Installed - Windows
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Menusoft Systems
  • www.digitaldining.com
  • Founded 1984
  • United States

About Digital Dining

Restaurant management system with point-of-sale programs for home delivery and a multi-plan Frequent Diner program.


Digital Dining Features

  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management
  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management

Digital Dining Reviews Recently Reviewed!


Gets the Job Done

Feb 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Digital Dining's design is very user-friendly, making it easy to get into a rhythm once you learn how to use it.

The option to instruct makes it much easier on servers who have to customize an order beyond the norm.

Cons: I don't know if this is an issue with the software, the hardware it's on, or the internet connectivity, but it seems to lag at times. The buttons will be unresponsive, or a display will load only halfway, making it impossible to finish the order. Many times I've had to make a mental note of what to order and then wait until I could get Digital Dining to work again to put in the order. Again, might just be an issue with the tech it's being used on, or the internet (I often experience it being unable to connect), so I don't know that Digital Dining should be blamed for this issue.

A perhaps shallow addition, but I find the colors/general design to be a bit bland. It's not as crisp, fresh, and modern as I'd prefer it to be. But that has no bearing on its usefulness.

Overall: If the person managing the software is good at organizing the buttons and the staff is well trained in how to use it, Digital Dining will get the job done.

Capterra loader

I have used Digital Dining as a server and bartender for over 5 years in various restaurants

Jun 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This is by far the easiest software to use in any restaurant setting. The interphase is readable and clean, the functionality is easy to understand and powerful, the program operates just as fast as the user and it is easy to work out bugs that arise.

Cons: The software does have bugs more frequently than others that I have used that require a technician to come on sight to fix from time to time. When the software glitches you are at a complete stand still which can wreak havoc on a business when it is busy.

Overall: The ease of use, the ability to use in a business that has separate entities, the speed that the program responds at, and the functionality.

never again

Oct 11, 2018
3/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: the ability to use iPad for ordering and kitchen monitor

Cons: it's not user friendly, I have to use 3rd party software for other programs due to cost. For example online ordering

God Awful

Jul 19, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Had potential... but there is honestly nothing good I can say about this product other that it has fairly decent reports.

Cons: This system is the worst I've worked with in 20 years in the industry. ZERO accessibility to customer service, system locks up or crashes all the time, not user friendly, no fail-safe system set up to prevent missed tickets, and so much else. Absolutely pitiful for the expense laid out.

Easy to use, great support

Mar 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've used this in my fine dining restaurant for 8 years and at the previous place I worked for 3 years. Easy to use, great reports, good customer service. The dealer is only 10 minutes away and emergency calls have always been returned in under 5 mins. Expensive installation but no monthly fees. Phone support is pricey, $75 for fifteen minutes, but the problems are usually solved within that time frame. Yearly support plans are between $500-700 depending on the amount of support hours you want. I opt to pay by the call and never called more than 3 times in a year.