Menusoft Systems

Digital Dining


3.5 / 5
4 reviews


Average Ratings

4 Reviews

  • 3.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $10,000.00/one-time
  • Deployment
    Installed - Windows
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Menusoft Systems
  • www.digitaldining.com
  • Founded 1984
  • United States

About Digital Dining

Restaurant management system with point-of-sale programs for home delivery and a multi-plan Frequent Diner program.


Digital Dining Features

  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management
  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management

Digital Dining Reviews Recently Reviewed!


Capterra loader

I have used Digital Dining as a server and bartender for over 5 years in various restaurants

Jun 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This is by far the easiest software to use in any restaurant setting. The interphase is readable and clean, the functionality is easy to understand and powerful, the program operates just as fast as the user and it is easy to work out bugs that arise.

Cons: The software does have bugs more frequently than others that I have used that require a technician to come on sight to fix from time to time. When the software glitches you are at a complete stand still which can wreak havoc on a business when it is busy.

Overall: The ease of use, the ability to use in a business that has separate entities, the speed that the program responds at, and the functionality.

God Awful

Jul 19, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Had potential... but there is honestly nothing good I can say about this product other that it has fairly decent reports.

Cons: This system is the worst I've worked with in 20 years in the industry. ZERO accessibility to customer service, system locks up or crashes all the time, not user friendly, no fail-safe system set up to prevent missed tickets, and so much else. Absolutely pitiful for the expense laid out.

never again

Oct 11, 2018
3/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: the ability to use iPad for ordering and kitchen monitor

Cons: it's not user friendly, I have to use 3rd party software for other programs due to cost. For example online ordering

Easy to use, great support

Mar 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've used this in my fine dining restaurant for 8 years and at the previous place I worked for 3 years. Easy to use, great reports, good customer service. The dealer is only 10 minutes away and emergency calls have always been returned in under 5 mins. Expensive installation but no monthly fees. Phone support is pricey, $75 for fifteen minutes, but the problems are usually solved within that time frame. Yearly support plans are between $500-700 depending on the amount of support hours you want. I opt to pay by the call and never called more than 3 times in a year.