# Page 2 | SalesNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SalesNexus the right All-in-One Marketing Platform solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/83518/SalesNexus-Online-CRM/reviews --- SalesNexus 4.5 (64) [View alternatives](https://www.capterra.com/p/83518/SalesNexus-Online-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of SalesNexus ## Showing most helpful reviews Showing 26-50 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MH Marty H. Account Manager Computer Software Used the software for: 2+ years ### "Support the key" March 15, 2020 4.0 This product has evolved over the many years we've been using it. The company has added lots of useful features. We don't have a lot of time to research our required uses. Fortunately the support team have been patient and extremely helpful keeping us on track when deploying the software's many feature. Pros Lots of great feature, tutorials, but support has been the key to our success using the software Cons Not super intuitive, however, lots of tutorials and documentation Review Source VP Vincent P. Marketing Hospital & Health Care Used the software for: 2+ years ### "It is very user-friendly" October 20, 2016 5.0 MediWaste Disposal has been using the SalesNexus CRM tool for the last 5+ years and we have nothing but a positive outlook on this platform. It is very user-friendly and allows our salespeople to stay on task with their daily sales management in a very organized fashion. They also have a wonderful customer service team that seems to always accommodate us with any need that may come up. We couldnt be any happier with SalesNexus and we would highly recommend them to any business, whether big or small. Review Source NM Nancy M. CEO Computer Software Used the software for: 2+ years ### "Great Sales and Marketing tool" March 6, 2019 5.0 I've used Salesforce.com and Zoho but for my money and the blending of the email campaign tool and CRM, it's why I've used SalesNexus with two different companies I started. Pros I really like the fact that it integrates an email marketing tool with the CRM. This is not an extra feature like many other well known CRMs Cons The reporting features are fine but maybe a few more options for filters on reporting would be nice. Review Source Blanche B. Marketing Manager Management Consulting Used the software for: 1-2 years ### "Great tool with outstanding support!" June 15, 2015 5.0 Sales Nexus is a great tool for organizing and capturing our client information and interactions. Compared to other CRMs on the market, Sales Nexus is very affordable without sacrificing important features. I have found their customer service and support to be outstanding. Mike Roa is very helpful and patient with issues. Kendra Banton is an excellent teacher! She is always well-prepared to answer questions and provide training. Pros Easy to keep track of clients Ability to set up tasks/follow ups Customizable layouts and tabs Email Campaigns Cons Would like to be able to set up forms and landing pages for email campaigns Review Source DF Dmitriy F. President Financial Services Used the software for: 2+ years ### "Good CRM" February 26, 2019 5.0 Pros Flexibility and ease of use make this software attractive Cons There was an instance the response to my inquiry took longer than expected Review Source Nina V. Used the software for: 1-2 years ### "Sales Nexus is great for reaching all contacts quickly" September 29, 2016 4.0 Although it isn't quite as user-friendly as I'd like, it does allow quick upload of all our Gamber Fund Raising contacts and offers an excellent opportunity to reach out to all of those contacts in one sweep with an eblast. Using it more makes me more proficient. Customer support was excellent in helping me the first time I had to send an eblast! Pros Quick eblast capability. Customer support was outstanding! Cons The app is not as user-friendly as I'd like and the tutorials could be more complete and easier to follow. Review Source MF Michael F. Field Information Specialist Environmental Services Used the software for: 2+ years ### "SalesNexus is a powerful CRM!" February 25, 2019 5.0 I have been using SalesNexus for more than 9 years. The support team is wonderful to work with and ALWAYS solves whatever issue I need help with. The tutorial and training are top notch! The email click notifications turns leads into "hot leads" helping close more sales. Pros The customer support chat, intuitiveness and ease of use of SalesNexus are it's best features. Cons The "Quick Search" field only allows a search of all primary fields or up to three of the primary fields to be searched.. I would like to see that increased to 5, but it's so easy to designate which three fields it's not a "real' Problem but more my preference. Review Source Frank P. Used the software for: 1-2 years ### "Sales Nexus" September 30, 2016 5.0 About 2 years ago we started our search for a CRM software for small and medium companies. After analyzing several CRM software we decided on SalesNexus for its features such as email campaigns and tracking, customization of fields, pricing and ease of use Pros Support Emails - tracking Ease of Use Price compared to equivalent softwares Customization of Fields Cons Email are not yet Mobile responsive Review Source CP Conrad P. Used the software for: 2+ years ### "Salesnexus is the perfect CRM fit our commercial real estate company." October 21, 2017 5.0 Pros Salesnexus is very user friendly. The custom fields allow us to gear this product to fit our business . The support team is outstanding in their response time and resolving any issues. Review Source KH Kristina H. President Used the software for: ### "Excellent and support if the best I ever used" July 13, 2009 5.0 Can't say enough on ease of use, support, training, and all my ACT contacts just moved over. Would highly recommend them. Pros On line support and training videos for learning on your own time. Very responsive to questions. Used ACT for 10 years, now I can get to SalesNexus on road from any computer, Does everything ACT did and more. We have 3 of us using one version of the database. More than meets our needs for database. Can't say enough about the support, never could get an "ACT" rep to help without saying where is my money and lots of that. Love the fact if my computer crashes I can still get to the database - which is the case right now. Working from my laptop and can get to it while traveling. I have one employee who is not great with computers/software but she is figuring it out. Cons Slow for Fax cover to come up. Few minor things I might want to change but not much. I am really happy with it. When moved database did not transfer my secondary contacts under a contact. I did not have a lot but did have some. Got to remember to hit "Save". Took some time to get that down but it does prompt you to save things usually hard or cannot download to iphone. But I have too many contacts to download to phone. Review Source Laci R. Clinical Services Manager Alternative Medicine Used the software for: 1-2 years ### "Versatile and Responsive" July 29, 2015 5.0 SalesNexus is the first CRM software that I have worked with. The first value I recognized with using SalesNexus was the ability to always connect with a member of their support staff. Sometime programs and technology does not work the way we planned but I know that support and service team will always be able to help me out or kindly point out the slight obvious. Pros Prompt attention, helpful and educated staff. Review Source VR Verified Reviewer Sales Team Leader Publishing Used the software for: 1-2 years ### "SalesNexus Support" July 1, 2015 4.0 We've been with SN for 4 years and it's the support that we get from Mike Roa, Kendra Banton and the rest of the team at SalesNexus that keeps us happy. You get direct access and quick response. Something you won't find with other CRM companies. Review Source NM Nancy M. CEO Computer Software Used the software for: 6-12 months ### "Great combo of an email campaign tool integrated into a CRM" July 23, 2018 5.0 It saves me time and money by combining the email campaign tool with a CRM Pros I like how I can easily track my campaigns and manage the data all in one environment. Their tracking tools make it easy to see which emails work and which ones do not. Cons Nothing at this time. Their tech support people respond right away and help me troubleshoot any questions I have. Review Source Christopher G. General Manager Machinery Used the software for: Less than 6 months ### "Service has been key!" July 29, 2016 4.0 Mike Roa has helped me every time I've had a problem. Incredibly fast and professional and clear with explanations and instructions. In fact, if I were still working at an agency, I'd try and lure him away from you. He's VERY good. Pros I use it to keep track of leads, calls, notes, etc. I don't use any of the advanced features. Review Source VR Verified Reviewer Sales Coordinator/Executive Assistant Publishing Used the software for: 6-12 months ### "Easy to Use, Great Customer Service - Outdated & Overly Expensive" June 17, 2015 2.0 My subject line says it all - for your money there is way better service and technology out there. Customer service is pretty good but they have a limit to how much they will help you for your basic monthly cos. Pros Easy to Use, Great Customer Service Cons Outdated, very DIY & tedious to do things & overly expensive Review Source Tracie C. Marketing and Advertising Used the software for: 1-2 years ### "Salesnexus.com review" September 17, 2015 5.0 Salesnexus.com is flexible and easy to use. Mike Roa is a treasure. We appreciate his technical support. Review Source KM Katy M. Sales Manager Hospitality Used the software for: 1-2 years ### "Not very intuitive" March 13, 2017 3.0 Pros what I liked about this product is that you can store a lot of details like birthdays. I liked to store customer's favorite amenities. Cons What I did not like about this product is that it is not very intuitive. Some people who are not very computer friendly would have issues. Review Source DP David P. Owner Used the software for: 6-12 months ### "Excellent, Prompt Customer Support from SalesNexus" July 28, 2015 5.0 Pros SalesNexus is the most cost-effective way to increase our sales. With the obscene costs of search terms and PPC, we build our business via direct e-mail marketing. With SalesNexus, we can reach decision-makers with effective e-mails that SalesNexus helps us create. Being able to track who opens our e-mails how many times and who clicks on links at what time of the day has been very helpful in our sales process. Cons That's a tough one. SalesNexus offers support every step of the way -- setting up accounts, creating attention-grabbing e-mails, offering live training webinars and following up with phone calls. Review Source Sammy L. Used the software for: Less than 6 months ### "SalesNexus is AMAZING!" May 24, 2016 5.0 We have a customized database for our company and the SalesNexus team has been more than helpful every step of the way. Anytime I need help they are just a click away with the Help Me Now button. They have always been there and fixed my problem in a quick and timely manner. Any problem that we have ever had has been solved. We will continue to use this system forever and I would recommend it to anyone. Pros \-Customized Database -Quick and easy Customer Support. Very friendly. -Easy to customize and make it your own. -Easily set tasks for other employees. Cons \-Takes just a little time to customize, but is definitely worth the time spent on it. Review Source Damon H. Printing Used the software for: I used a free trial ### "Great Sales DB Program" October 28, 2015 5.0 Sales Nexus has been a valuable tool for our team. It is excellent for sending out emails campaigns and being able to track the success of those campaigns is really critical. I especially like that I can see who opened the emails and who clicked through. Pros The customer service team is outstanding. This makes up for the one con that I have listed below. Cons The interface is a touch unwieldy for someone doing simple email campaigns like myself. I suspect there is a LOT more I could be doing in terms of straight up contact management instead of just email campaigns which is what I mainly use it for. Review Source DA Debra A. Director of Marketing Used the software for: 2+ years ### "Extremely user friendly" June 30, 2017 5.0 I have used many databases over the years and find the adaptability of Nexus to our needs is extremely helpful. Pros Ease of training new people to the system and ability to give them one page with the parameters of how to enter/access records.. Chat support is knowledgeable and efficient. Cons Admins should have the ability to perform more functions without having to contact Nexus such as mass delete of tasks for users. Review Source MM Mike M. Account Exec Primary/Secondary Education Used the software for: 6-12 months ### "Easy to use" June 27, 2018 5.0 Good customer service. Pros Email campaigns are very easy, tracking emails on each lead through outlook is very convenient and not something I had with my previous CRM. Cons It's more of a wish list. I'd like to get rid of the new tab that opens everytime you email out of the lead. Also in campaigns, I'd like to see all the clicks and opens rather than first and last. Review Source ZA Zachary A. Used the software for: ### "Great support staff and product education" July 20, 2011 5.0 I was looking for a new CRM system when I came across SalseNexus. I had previously used ACT and Salesforce and neither seemed to work for me. When I came across SalesNexus, what really caught my eye was the unlimited email marketing. I use send email blasts about once a week and those were getting very expensive. Reducing this cost meant I did not have to worry as much about how often I sent emails. After i signed up for a free trial, I was able to instantly import my ACT database, a feature I never thought was possible. I attended the weekly webinars about getting started and I was well on my way to falling in love with my new CRM. Pros SalesNexus offers the best support staff in the business. If you ever have any problems just log into chat and someone will be with you within minutes. Unlimited email marketing has also cut my costs tremendously. Cons Sometimes issues with new rollouts but they are generally fixed within a few hours. It can also be slow to run at times. Review Source KH Keith H. Used the software for: ### "Nothing is Better than SalesNexus" March 18, 2013 5.0 I've been using SalesNexus since early 2008 for my different advertising businesses. I used Act! before finding SalesNexus and I have had to use ZoHo with another organization for their own internal CRM. I, quite frankly, despise both of those programs. I have yet to find an integrated system such as SalesNexus that is as simple or as intricate a CRM system as you want. I obviously love being able to access my contact info from any location I am at. I love the personal customer support I have always received from SalesNexus just as though I am their only client. The ability to input almost any kind of note or document for each contact has proven invaluable. I have stopped looking for that "Perfect" CRM because I have found it. They are everything I have ever wanted in a CRM plus so much more. Two thumbs up for me guys. Keep up the great work. Pros Intuitive interface Great Customer support Fantastic features Customizable Intergrated All in One System Cons None Review Source Reva L. Associate Director of Communications Financial Services Used the software for: 6-12 months ### "null" June 30, 2016 5.0 Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Lead Management](https://www.capterra.com/lead-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.