# iSalus EMR Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about iSalus EMR Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more.

Source: https://www.capterra.com/p/83528/iSALUS-EHR

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# 

 iSalus EMR Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

iSalus EMR

## What is iSalus EMR?

iSALUS Healthcare offers a true, all-in-one solution for delivering end-to-end patient care. A cloud-based system with a single login for all of your practice needs. We are certified for Meaningful Use and MACRA compliance. We offer responsive support and straightforward, affordable pricing. We cater to all medical specialties and configure the EHR to meet your specific needs, not the other way around. We also provide additional services to help you grow your practice size and revenue.

## What is iSalus EMR used for?

[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/)

Overall rating

Based on 35 user reviews

Reviews sentiment

Positive

51%

Neutral

23%

Negative

26%

Starting price

$650

Per Feature, Per Month

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### iSalus EMR

3.4 (35)

VS.

[4.3 (495)](https://www.capterra.com/p/110018/rxnt/reviews/)

Starting Price

$650

Per Feature, Per Month

Starting Price

$319

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.4 (35)

Ease Of Use

4.3 (495)

Value For Money

3.3 (28)

Value For Money

4.2 (379)

Customer Service

3.4 (32)

Customer Service

4.2 (426)

## iSalus EMR alternatives

[4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Starting price

$300.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

[4.0 (40)](https://www.capterra.com/p/116370/PracticeSuite/reviews/)

Starting price

$299.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

70%

of reviewers

rated it above 4 stars

[4.2 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

[3.8 (904)](https://www.capterra.com/p/98735/athenaOne/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

70%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/98735/athenaOne/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Patient Records Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Appointment Management

Manage various aspects of appointments including booking, rescheduling, canceling

Appointment Scheduling

Schedule appointments via a calendar

Assessment Management

Creation, administration, and evaluation of assessments or tests

Billing & Invoicing

Create, manage, and send invoices or bills to customers

iSalus EMR 48 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Creation, administration, and evaluation of assessments or tests

Create, manage, and send invoices or bills to customers

Manage the treatment plan and coordination between care providers and patients with special health care needs

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Automatically generates E/M codes based on information collected during patient charting

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and report regulatory data to either internal management or external stakeholders

Automated reminders and confirmations for booked appointments and events via text or email

Alter the layout and content of reports

Tools that provide relevant information at specific times to support judgments and courses of action

Store and organize documents in a centralized system

Electronic storage of drug information such as name, brand, appearance, etc.

Transmit prescriptions to pharmacies electronically

Create and securely store digital patient records

Database of frequently used, popular workout routines

Compliant with healthcare rules and regulations around the world

Compliant with HIPAA, which sets standards for sensitive patient data protection

Checking eligibility of patients for different insurance claims

Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage

Track and manage inventory levels to maintain proper supply

Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged

Manage billing and payments for a healthcare provider

Manage and support multiple locations

Supports practices with multiple healthcare professionals

Certified for healthcare IT products based on the results from ONC-ATL

Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients

Patients can register for appointments in advance online

Managing and tracking patient health, progress, communication, and treatment plans

Online portal where patients can access information such as health records, treatment plants, etc.

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Book and manage patient appointments and follow-ups

Manage physician availability and schedules

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Customizable notes that help healthcare professionals document and track patient progress

Reporting on how each user, task or process has advanced since its initiation

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

Monitor sales and make necessary adjustment in order to increase demand and revenue

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

Method of writing out notes in patient's charts (subjective, objective, assessment, and plan)

Track and manage the scheduling of tasks

Create treatment plans that document interventions and outcomes to track patient progress

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

3.5 (35)

3.5

Based on 35 reviews

## Pricing

Value for money

3.3 (28)

Basic

$650.00

Per Feature,Per Month

Value for money

3.3 (28)

3.3

Based on 28 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

3.4 (32)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.4 (32)

3.4

Based on 32 reviews

## User reviews

Overall rating

3.4

Based on 35 reviews

Filter by rating

5(7)

4(11)

3(7)

2(8)

1(2)

Mentioned topic

Sorted by most recent

JE

Jeanine E.

Office Manager

Medical Practice

### "Once was good but not anymore"

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

July 17, 2023

Pros

Ease of use for simple tasks. Lacks in the are of more complex tasks,

Cons

All communication is done by submitting tickets. Replies are from Isalus are extremely vague and generic. They do not answer specific questions. Isalus charges additional fees without any supporting backup.We've had an ongoing issue since January 2023 and it's now July 2023. I've requested many times to speak to a human because something must be getting lost in the ticket submission process.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AG

Aston G.

CEO

Medical Practice

### "Be careful of contracts and RCM terms"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

March 10, 2021

This company hold you to broad contracts. We recently lost a provider and had one retire and they continue to charge us 450 per provider until our contract is up and agreed to remove those providers if we signed another 2 year contract. Also their RCM left us with loss of over 300k in AR do to lack of denial working and medical records requests. They would also post entire collections to 1 DOS in patient accounts causing us to hire other outside help to post all the payments so we could send correct statements.

Pros

I liked that there was some customization to it and in 2017 this was relatively new for most softwares.

Cons

End result documentation. Time to do notes. Work flow of the program. Takes my providers much longer to do notes then some of the newer programs we have recently tested. Also the turn around time on changes can take month and in some cases never occur.

Switched from

[Medicfusion](https://www.capterra.com/p/84008/Medicfusion-EHR/)

Thought we needed a more robust software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Laurie R.

NP/ Business Owner

Health, Wellness and Fitness

### "Good Options Included "

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

4/10

November 21, 2019

Needed EHR for private practice and something that was mobile for a small business.

Pros

It was a complete EHR and included a mobile app for use with limited function. Support was good as well from the team.

Cons

Pricing was too high for budget and a bit difficult to navigate between the various areas of the site.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SH

Sheila H.

Psychologist

Mental Health Care

### "Disappointed!!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 25, 2019

Truly disappointed!!

Pros

I appreciated the woman who did work hard to help set up the program. She was informed, patient and helpful.

Cons

The templates I paid to have developed did not work. It was total word salad and unable to read. I had to discard hours of work and dollars spent to accept another template in their library . Customer service is absolutely horrible! They don’t call. They close out questions without a resolution. You can’t talk with a tech. Very frustrating!! I was told this was a user friendly program, customizable and MIPS compliant. Not true!

Reasons for choosing iSalus EMR

I was told it was user friendly, customizable, MIPS compliant...none of which was true!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BP

Britte P.

Billing

Medical Practice

### "Difficult, Questionable information"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

3/10

August 15, 2018

Pros

Scheduler was nice, easy to use, messenger was good too

Cons

inconsistent report info, if you have features you'd like to have it costs money to have them implemented.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Mary M.

Certified Medical Assistant

Medical Practice

### "Easy to navigate"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

July 13, 2018

Easy to navigate through

Pros

The software is easy to get around compared to other EHR systems I have used. Easy to add new patients.

Cons

Freezes up from time to time. Seems to have a mind of its own from time to time. At times it is difficult to add documents to patients file.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BH

Brian H.

Owner

Health, Wellness and Fitness

### "Chiropractors stay clear away from this. Slow, complicated, terrible notes, not a good fit."

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

April 24, 2018

Nothing

Pros

The automatic payment posting is nice. The ability to scan directly into a patient's record is nice. The initiation team is good. The calendar is pretty good and appointment reminders are nice.

Cons

Extremely slow even with fast DSL (waiting 5-10sec or so after each click). The per claim charge is too high and they charge you for the highest of claims out and ERA in so I often paid twice per claim

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CP

Cierra P.

Executive Assistant

### "Good "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

April 5, 2018

Pros

iSalus EHR is highly efficient and very easy to use. I got the hang of the layout pretty easily and it's very confidentially with patient information.

Cons

The software could use some mi or improvements in order to better customize the program for individuals.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BN

Brittany N.

Office Coordinator

### "The transition has been easy, with a huge thanks to Austin!! He was the best."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 29, 2017

The ease of use.

Pros

The whole system has been easy to navigate and everything that I need can be found in one place.. plus the tech support has been so helpful in answering any questions and guiding me through the way.

Cons

At first I did not like that you had to use the ID card to pull up all the demographics and insurance info, but have since then gotten used to it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JH

Jennifer H.

President

Financial Services

### "Superior by far"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

November 9, 2017

Pros

The Isalus system allows nothing to be hidden. As a billing company we have used it for 15 years and it is our chosen platform and very comparative in cost. Most software ran requires massive amounts of reports to find problems. However in Isalus everything you need will return on one screen. Submitting claims in Isalus is quick and easy. As a billing company we run 3 different billing software for multiple different clients of differing specializes . Isalus is our chosen because submitting claims and posting payments takes mere minutes versus hours on the other two platforms and less app crashes. Clearinghouse reports are integrated which is a hugh time saver and does not allow rejected claims to fall thru the cracks. This system does not allow for deletion which at times is bothersome for example in deposit posting, but in the big scheme of things is very minuet, and actual is a plus from a business owners prospective, as it does not allow for things to be covered up or hidden, remember we are taking about a potential legal record and or HIPAA documentation. - you can always document the error in writing via a note or pop up in the system if it is deposit related, or demographic related change the name on the account to not make it inactive. As far as charge entry deletion for correction are available we typical chose not to do that and back out the charge with an adjustment and re enter as a new corrected record to document the event and preserve integrity of the record.

Cons

Screens and reports are small print. Collection letter is lacking functionality. Does not integrate with a merchant service for integrated credit card processing. However all in all those things are very unimportant in the scheme of review when comparing to the other two software we are forced to use due to a emr integration.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/83528/iSALUS-EHR/reviews/)

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