Average Ratings

26 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • VinSolutions
  • www.vinsolutions.com
  • Founded 2006
  • United States

About Connect CRM

Auto dealership solution for CRM, ILM, websites and inventory management.


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Connect CRM Features

  • Accounting Management
  • Buy-Here Pay-Here Dealer
  • Collections Management
  • Contact Database
  • Document Management
  • Financing Management
  • Lease Management
  • New Car Dealer
  • Service Department
  • Used Car Dealer
  • Website Integration

Connect CRM Reviews Recently Reviewed!


Very Innovative CRM

Mar 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The mobile app, as well the reporting and all of the different options for the templates makes this software very effective and easy to use. Once trained on the dashboard, this tool is helps our team with all of their tasks and the reporting is so in depth that the possibilities are endless for the data you want to pull.

Cons: The dashboard can be a little confusing for those that are not technologically inclined. This makes keeping processes in place hard because you have to be able to maneuver through the back end to use the tool effectively.

Overall: Overall, this tool has done nothing but help our business and helps keep everything organized in one platform. We are very happy that we switched to this tool and keep learning more great things about it every day.

Best CRM Software for Automotive Dealerships

Mar 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface is very simple and easy to use. The user interface is more modern and up to date unlike the other CRM softwares I've used over the last decade. It isn't plain jane and incorporates many different colors and and images that make using the program a lot easier and the learning curve is much easier than other CRM softwares. This is the go to, the gold standard for Automotive CRM software.

Cons: Cons to this program are the constant reminders to call your clients and to email if your manager requires that. It is really annoying to be constantly reminded to call someone or email them, everyday.

Capterra loader

The Superior CRM

Jan 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VinSolutions is the superior CRM software out there for the car business. Customer management is at it's absolute finest and easiest to manage with this user-friendly software.

Cons: Vin doesn't really have drawbacks. It is superior to other car industry software in every way imaginable.

Overall: I have been using Vin for six years and have worked in other dealerships that did not use it. Resource management and inventory control are easily managed within it. Desking and interaction with other software is seamless and thoughtless. You can't go wrong with this CRM.

Great Value, Flexibility and Ease of Use

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, reporting capabilities, flexibility for follow up process, other third party integrations

Cons: customer support general is terrible.

Overall: I love VIN Solutions. I swear by it. Not only am I able to integrate this CRM with a TON of different vendors (Autosoft, Auto Alert, Flex F&I, ect.) but it is incredibly easy to use. I enjoy the reporting capabilities as well. It makes it very easy to track our leads, appointments and contact ratio for all leads!

Recommendations to other buyers: It's a great product, Customer Support may not be the greatest but your performance manager will probably be very helpful!

Best of the best

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the userability, the customer support, and the endless growth and capability of the product

Cons: That I didn't know about it sooner!

Overall: I have used m any CRM's in my days, and I always recommend VinSolutions! It is so easy to use and User friendly! If you're a slow learner, their support is hands down A-1! from the phone support, to the online video support, to the classes they offer around the country! They follow-up as well! They listen to the advice from thousands of dealerships, and grow each day, continuing development of the product!

Recommendations to other buyers: na

Vinsolutions is a great CRM and dealership tools with many functions and intergrations.

Jan 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability of equity mining our customer data base. Keeping our managers in the "know" of the tasks of the sales staff.

Cons: If you have multi rooftops you cannot transfer over processes and having to rebuild each and everyone at store level. If something works at another store, as an admin that has all locations, it would be nice to easily transfer processes between stores.

Amazing CRM

Aug 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best available crm on the market, the only product I've truly used. Ability to have multiple contact options to consumer and ability to use selectors to know when a prouduct matches a customers needs.

Cons: Difficult to use without proper training, once fully trained ongoing training is incouraged to see full gamit of abilities within program.

I administer a dealership using this CRM. The software is constantly evolving and very intuitive.

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use, Knowledge of support staff. Product encompassed entire sales process for selling a vehicle from inventory management to sales and after sale service

Cons: Doesn't really support addendum stickers for new cars. The inventory manager can print the sticker but there isn't a set label to use.

Overall: Easy to use, great training and support

Capterra loader

Great overall product

May 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part for me is tracking customers contacts. It's easy to see when employees contact the customer and also even track and listen to phone calls.

Cons: There really isn't any real "cons" if I had to be picky I would say that the mobile app could be a bit more user friendley.

Overall: Easy to track customers contacts.

We use VinSolutions CRM extensively here and love the interface and all capabilities it has to offer

Oct 10, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to run phone and email campaigns is excellent and I like the extensive settings that can be customized for each VinSolutions user.

Cons: The customer matching methods could use some work and simplification. You cannot merge more than two customers at a time which has made things tedious for us.

Overall: Successful and sufficient follow up with access to templates, trackable user activities, trackable campaigns, etc.

Great product so far

Mar 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: We have used this product for just under a year and it was easy to get used to. There's many features on Vin Solutions, it was definitely an upgrade from our previous CRM.

Cons: The email templates and options to create your own templates seem limited. It would be nice for them to upgrade that portion of the product.

Better than auto raptor.

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use is great. Would recommend to anyone.

Cons: On rare occasion it'll forget to send you a notification.

Overall: Easy of use, got the hang of it in less than an hr. Very simple and doesn't complicate what doesn't need to be complicated

Must-Have for Auto Dealerships

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This CRM is specifically tailored for the automotive industry. It makes it easy to call/email leads, schedule showroom visits, log a test drive, and mark your deal as sold.

Cons: If you forget to enter a showroom visit, there is no way to change the date/time.

Best CRM EVER!

Dec 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use!

Cons: None

Overall: This is by far the best CRM that I have ever used! It is very up to date with todays society and is very easy to navigate!

Recommendations to other buyers: None

Too many bells and whistles to work well

May 31, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It's nice to look at. Most CRM tools can be an eyesore. This tool doesn't make me want to claw my eyes out.

Cons: It may be ok to help your sales team keep info straight, but it cannot do very simple tasks like sending letters, have multiple templates in use at one time, etc. We have tried repeatedly to get some basic followup set up and it has been a nightmare.

Overall: Well we are glad it's free because our parent company uses it. I have used 4 different CRM tools and this one seems to have a lot of issues. but it helps the sales team stay on track, but only until the sale. Then for some reason, this tool fails.

Solid overall dealership CRM

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We used this CRM in our BDC department. All of the customer tracking abilities were helpful and insightful in helping a BDC agent move from prospect to sale.

Cons: Could be glitchy at times, and took a solid 3 days to learn/go over features via trainer but overall, not bad.

Capterra loader

Great Product with endless options

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We just recently signed up with Vin and this is hands down the best product Ive used in over 15 years in the business

Cons: None. Customer support is amazing. They even come out and train your staff on the features and benefits of their program

Capterra loader

Great CRM

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The interface is great. The skate alert is a dream come true. The software is also compatible with other dealership software that we use.

Cons: I haven't found anything to complain about after 2 months of using the software.

We moved from Elead to Vin

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Vin does extremely well in process and follow up. They have great reporting for upper management.

Cons: Vin could work on making its software a little more user friendly for user that aren't tech savvy.

Excellent Automotive CRM

Nov 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Our dealership has been using VinSolutions now for a couple years and it has worked out great for us. It has a streamline interface and great tools to help us manage our customers and leads.

Great Software!

Oct 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've loved working with VinSolutions, they offer a great product! Their staff is so friendly and helpful. Implementation was seamless. I will use them in all of my stores.

Seems to be a great product!

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I do not use the software much, as I am the finance manager. When I do use it, it is very easy to use and very organized!

Great CRM would recommend

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Love the program easy to navigate and very user-friendly. I would recommend to anyone one that is looking for a great interface.

Awesome! Easy to use.

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Works very well, easy to use. Works very well and easy to follow up. The reminders are great and super easy to follow.

An A+ Product!

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: User friendly nice customer service plenty of them available and lots of help in training and so very much more!

I was not impressed with Vinsolutions.

Feb 06, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Cons: What I like least about Vinsolution is their desking tool is ancient and not customizable to our needs or our processes.