--- title: "Connect CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Connect CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/83633/Complete-Dealership/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Connect CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Connect CRM ## What is Connect CRM? Auto dealership platform for CRM that enables businesses in automotive industry to manage lead reports, customer records, vehicle preferences, inventory, sales, profitability goals, security risks and more, thereby ensuring business retention. ## What is Connect CRM used for? [Auto Dealer](https://www.capterra.com/auto-dealer-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 89% Neutral 8% Negative 3% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Connect CRM?[Manage this product listing](https://www.g2.com/products/vinsolutions-connect-crm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Connect CRM 4.6 (36) VS. [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price Contact vendor Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (36) Ease Of Use 4.5 (6,085) Value For Money 4.5 (30) Value For Money 4.3 (4,702) Customer Service 4.6 (32) Customer Service 4.4 (4,493) ## Connect CRM alternatives [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about Connect CRM Overview ### Which roles and teams benefit most from Connect CRM? Connect CRM is most used by automotive sales teams, internet sales managers, and dealership owners who track leads, follow up with prospects, and manage vehicle sales activity. Marketing managers and directors use it to organize campaign responses and coordinate lead handoffs, while general, operations, and service managers monitor team performance and customer interactions. Answer based on 30 reviews Overview ### What company size and specific industries is Connect CRM built for? Connect CRM is designed for automotive manufacturers of all sizes, particularly businesses in the auto dealership sector. It is built for organizations that need to manage leads, customer visits, vehicle preferences, inventory, sales, and security risks across automotive operations. Features and Usability ### What are the key features of Connect CRM? Connect CRM offers CRM and contact database tools for managing customer records, along with dashboard, reporting/analytics, and predictive analytics for tracking sales activity. It also includes document management, email marketing, website integration, inventory management, accounting, and financing management, plus mobile app support for dealership workflows. Integrations ### Which third-party tools and platforms does Connect CRM integrate with? Connect CRM integrates with CallRevu, CallSource, Calldrip, Dealer.com, and Dealertrack DMS. These catalog integrations cover call tracking, dealership websites, and dealer management systems, giving Connect CRM connections to core automotive sales and service platforms. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Connect CRM offer? Connect CRM provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced learning. Answer based on 4 reviews Getting Started and Support ### What customer support options does Connect CRM offer? Connect CRM provides email/help desk and phone support. Users describe the support team as helpful for answering questions and tuning the CRM, though some note that getting everything configured can require frequent contact with tech support before the system feels familiar. Answer based on 4 reviews Ease of use ### How easy is Connect CRM to use? Connect CRM provides an organized interface for managing leads, follow-up tasks, templates, and reports after users learn the system. Automotive sales teams often find the desktop and mobile tools straightforward, but the platform's extensive options can overwhelm less technical staff. Initial training and ongoing guidance help teams use its full feature set. Answer based on 13 reviews ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers point to the following as the CRM features buyers care about most: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Connect CRM includes other capabilities that reviewers also consider important, such as **Contact Database** (**47%**). This feature gives teams a central place to store and manage contact details, track relationships over time, and keep customer information organized, helping businesses maintain clearer records and support more consistent follow-up. Contact Database 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Reporting/Analytics 4.3 (4) 100.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Inventory Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Website Integration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Seamlessly integrates with 3rd party websites Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Connect CRM 16 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Marketing: Create and send email blasts/campaigns - Financing Management: Financing arranged by the dealership - Inventory Management: Track and manage inventory levels to maintain proper supply - Mobile App: Access the system via a mobile application - New Car Dealer: For new car dealerships - Predictive Analytics: Predict future data based on historical data sets - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Floor Management: Track and monitor operations on the sales floor - Service Department: Manage in-house automobile service department - Used Car Dealer: For used/pre-owned car dealerships - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.5 (36) 4.5 Based on 36 reviews ## Pricing Value for money 4.5 (30) ### Starting price Free trial not available Value for money 4.5 (30) 4.5 Based on 30 reviews ## Integrations [ CallSource](https://www.capterra.com/p/181835/CallTrack/)[ Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)[ Dealer.com](https://www.capterra.com/p/222063/Dealercom/)[ Calldrip](https://www.capterra.com/p/152737/Calldrip/)[ CallRevu](https://www.capterra.com/p/189074/CallRevu/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (32) 4.6 Based on 32 reviews ## User reviews Overall rating 4.6 Based on 36 reviews Filter by rating Counts reflect reviews available in this feed. 5(26) 4(6) 3(3) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Sales Representative Used the software for: 3-5 years ### "The Superior CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 8, 2019 I have been using Vin for six years and have worked in other dealerships that did not use it. Resource management and inventory control are easily managed within it. Desking and interaction with other software is seamless and thoughtless. You can't go wrong with this CRM. Pros VinSolutions is the superior CRM software out there for the car business. Customer management is at it's absolute finest and easiest to manage with this user-friendly software. Cons Vin doesn't really have drawbacks. It is superior to other car industry software in every way imaginable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer sales manager Used the software for: 3-5 years ### "best crm we've seen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 31, 2023 have been 100% happy with them for years and will continue to be Pros easy to use, tons of customizable features and great suggestions for sales staff to help them continue a dialog with propects Cons there are many features that we dont take advantage of being a smaller dealership Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Marketing Manager Used the software for: Less than 1 year ### "Too many bells and whistles to work well" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 June 4, 2018 Well we are glad it's free because our parent company uses it. I have used 4 different CRM tools and this one seems to have a lot of issues. but it helps the sales team stay on track, but only until the sale. Then for some reason, this tool fails. Pros It's nice to look at. Most CRM tools can be an eyesore. This tool doesn't make me want to claw my eyes out. Cons It may be ok to help your sales team keep info straight, but it cannot do very simple tasks like sending letters, have multiple templates in use at one time, etc. We have tried repeatedly to get some basic followup set up and it has been a nightmare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Marketing Coordinator Used the software for: 3-5 years ### "Great CRM for car dealers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2021 We switched from Dealer Socket to VinSolutions about 5 years ago. It was a great choice to make the switch. Setting up lead processes was easy. The desktop and mobile app versions are easy to use. Even our older, technology challenged sales people have no problems using it. We have several stores in the group and we can manage them all from one log in. Pros Connect makes it easy to manage our customers. From managing internet leads and phone ups to desking deals, it works great. Cons The only thing I think connect needs to do better is catch more duplicate leads. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michaela H. Marketing Manager Used the software for: 3-5 years ### "In our opinion, it's the best " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2023 It's one of those systems that I don't know how the industry ever lived without. Vital for our everyday operations. Pros The tool has more information than you could ever need. So much so that it's overwhelming. Fairly easy to use once you learn it, and is very useful in assisting our staff in keeping up with leads and customers. Cons Because there is SO much information, it can be overwhelming to learn. I've been using it for many years and find new things and reports and ways to do things every day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Assistant Manager Used the software for: 3-5 years ### "Great CRM with alot of features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 13, 2019 Organizing sales and service leads and merging multiple leads is much easier with VinSolutions. Pros The functionality of the VinSolutions CRM does just about anything you need it to. Just in case you don't know how to do something, they have a great support team to answer all your questions. We use this platform all day, everyday. Cons For a standard user or someone that is "old school", this software can be difficult to learn even though the training is good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Allison F. Marketing/IT Director Used the software for: 3-5 years ### "Very Innovative CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 7, 2019 Overall, this tool has done nothing but help our business and helps keep everything organized in one platform. We are very happy that we switched to this tool and keep learning more great things about it every day. Pros The mobile app, as well the reporting and all of the different options for the templates makes this software very effective and easy to use. Once trained on the dashboard, this tool is helps our team with all of their tasks and the reporting is so in depth that the possibilities are endless for the data you want to pull. Cons The dashboard can be a little confusing for those that are not technologically inclined. This makes keeping processes in place hard because you have to be able to maneuver through the back end to use the tool effectively. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Service Manager Used the software for: 3-5 years ### "Great overall product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2018 Easy to track customers contacts. Pros The best part for me is tracking customers contacts. It's easy to see when employees contact the customer and also even track and listen to phone calls. Cons There really isn't any real "cons" if I had to be picky I would say that the mobile app could be a bit more user friendley. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales Used the software for: 3-5 years ### "Best CRM Software for Automotive Dealerships" 5.0 March 31, 2019 Pros The user interface is very simple and easy to use. The user interface is more modern and up to date unlike the other CRM softwares I've used over the last decade. It isn't plain jane and incorporates many different colors and and images that make using the program a lot easier and the learning curve is much easier than other CRM softwares. This is the go to, the gold standard for Automotive CRM software. Cons Cons to this program are the constant reminders to call your clients and to email if your manager requires that. It is really annoying to be constantly reminded to call someone or email them, everyday. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Suzy R. Enterprise Sales Development Representative Used the software for: 3-5 years ### "Sell more " 5.0 July 17, 2019 Pros Helps increase sales by keeping leads and tasks organized Cons Requires training on how to navigate the platform but is easy to use once you learn Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/83633/Complete-Dealership/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.