# Connect CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Connect CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/83633/Complete-Dealership --- # Connect CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Connect CRM ## What is Connect CRM? Auto dealership platform for CRM that enables businesses in automotive industry to manage lead reports, customer records, vehicle preferences, inventory, sales, profitability goals, security risks and more, thereby ensuring business retention. ## What is Connect CRM used for? [Auto Dealer](https://www.capterra.com/auto-dealer-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 89% Neutral 8% Negative 3% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Connect CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.dealertrack.com&name=Connect CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Connect CRM 4.6 (36) VS. [4.4 (18,785)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (36) Ease Of Use 4.0 (18,120) Value For Money 4.5 (30) Value For Money 4.0 (12,806) Customer Service 4.6 (32) Customer Service 4.1 (14,037) ## Connect CRM alternatives [4.5 (4,463)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (6,977)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (731)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/83633/Complete-Dealership/alternatives/) ## FAQs about Connect CRM Overview ### Which roles and teams benefit most from Connect CRM? Connect CRM benefits sales teams, marketing leaders, and business owners who need a shared system for lead tracking, customer follow-up, and pipeline visibility. Operations managers and trainers use it to standardize processes, while e-commerce and internet sales teams rely on it to manage digital inquiries and improve customer response speed. Answer based on 30 reviews Overview ### What company size and specific industries is Connect CRM built for? Connect CRM is designed for automotive manufacturers of all sizes, as well as auto dealerships that need a web-based CRM for managing lead reports, customer visits, vehicle preferences, inventory, sales, and security risks. It is built for the automotive industry rather than general-purpose business use. Features and Usability ### What are the key features of Connect CRM? Connect CRM offers CRM, contact database, dashboard, document management, and reporting/analytics for customer and sales data management. It also includes email marketing, predictive analytics, website integration, mobile app access, and dealership functions such as new car dealer, used car dealer, sales floor management, service department, accounting, financing management, and inventory management. Integrations ### Which third-party tools and platforms does Connect CRM integrate with? Connect CRM integrates with 7 third-party tools, including CallRevu, CallSource, Calldrip, Dealer.com, Dealertrack DMS, IntellaCar, and Quotible. These catalog integrations cover call tracking, dealership websites, dealer management systems, and quoting tools for automotive sales and service workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Connect CRM offer? Connect CRM provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual self-paced guidance. Answer based on 4 reviews Getting Started and Support ### What customer support options does Connect CRM offer? Connect CRM provides email/help desk and phone support. Reviewers say support is helpful and answers questions well, though some note frequent contact with tech support may be needed at first while the CRM is being tuned and learned. Answer based on 4 reviews Ease of use ### How easy is Connect CRM to use? Connect CRM feels straightforward for daily sales work, but it usually requires training before teams see its full value. Sales staff, finance managers, and multi-store dealerships often find the dashboard organized, mobile access helpful, and lead tracking clear, while less tech-savvy users may find the feature depth overwhelming at first. Answer based on 13 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.3 (4) 100.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Contact Database 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Inventory Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Website Integration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Seamlessly integrates with 3rd party websites Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Connect CRM 16 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Store, manage, and track all electronic documents in a centralized location Create and send email blasts/campaigns Financing arranged by the dealership Track and manage inventory levels to maintain proper supply Access the system via a mobile application For new car dealerships Predict future data based on historical data sets View and track pertinent metrics to find patterns and gain insights from data Track and monitor operations on the sales floor Manage in-house automobile service department For used/pre-owned car dealerships Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.5 (36) 4.5 Based on 36 reviews ## Pricing Value for money 4.5 (30) ### Starting price Free trial not available Value for money 4.5 (30) 4.5 Based on 30 reviews ## Integrations [ CallSource](https://www.capterra.com/p/181835/CallTrack/)[ Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)[ Dealer.com](https://www.capterra.com/p/222063/Dealercom/)[ Calldrip](https://www.capterra.com/p/152737/Calldrip/)[ CallRevu](https://www.capterra.com/p/189074/CallRevu/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (32) 4.6 Based on 32 reviews ## User reviews Overall rating 4.6 Based on 36 reviews Filter by rating 5(26) 4(6) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Operations Manager Automotive ### "Connect CRM " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 July 13, 2024 Pros Connect CRM has an easy setup process. Cons The lead tracking is a little tricky to get setup properly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RA Rachelle Anne S. Associate Government Relations ### "Connect CRM Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 28, 2024 Pros Our team leader enhanced our services by using this. It helps us to easily fastrack our customer's feedback for us to improve our customer service. Cons I haven't been experiencing any issues while using this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Michaela H. Marketing Manager Automotive ### "In our opinion, it's the best " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 1, 2023 It's one of those systems that I don't know how the industry ever lived without. Vital for our everyday operations. Pros The tool has more information than you could ever need. So much so that it's overwhelming. Fairly easy to use once you learn it, and is very useful in assisting our staff in keeping up with leads and customers. Cons Because there is SO much information, it can be overwhelming to learn. I've been using it for many years and find new things and reports and ways to do things every day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW cristian w. sales manager Automotive ### "best crm we've seen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 24, 2023 have been 100% happy with them for years and will continue to be Pros easy to use, tons of customizable features and great suggestions for sales staff to help them continue a dialog with propects Cons there are many features that we dont take advantage of being a smaller dealership Alternatives considered [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Reasons for choosing Connect CRM there werent many back then & we were using one we created & just liked the integration, ease of use of this one Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Coordinator Automotive ### "Great CRM for car dealers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2021 We switched from Dealer Socket to VinSolutions about 5 years ago. It was a great choice to make the switch. Setting up lead processes was easy. The desktop and mobile app versions are easy to use. Even our older, technology challenged sales people have no problems using it. We have several stores in the group and we can manage them all from one log in. Pros Connect makes it easy to manage our customers. From managing internet leads and phone ups to desking deals, it works great. Cons The only thing I think connect needs to do better is catch more duplicate leads. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Juan M. Fleet/ Internet Director Automotive ### "Vin Connect helps " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2021 the overall experience has been ok. sometimes it feels that we are made to beta test the new features which prevents from utilizing the system. This CRM he better than anything else in the market currently Pros it allows for so many features from dashboards scheduling, desking analytics, Missed opportunities, Email and templates. the primary features is the process. Cons the inventory management change to homenet was a major mistake. it has hindered the D2C2 launch for my website. issues made my conversion be delayed multiple weeks. every time a new feature happens the bugs are never fully fixed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RN Rich N. General Manager Automotive ### "Connect CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 8, 2021 Helps us connect with our owner base and potential clients Pros The overall functionality and ability to deep dive in on performance metrics Cons It is not user friendly and it is hard to customize reports Alternatives considered [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) Reasons for choosing Connect CRM Alliance with other cox automotive products Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET Edgar T. Customer Relations Automotive ### "US Centric CRM" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 10, 2020 Pros \- Lots of features, but not necessarily self explanatory Cons \- Lack of Canadian specific feature - A lot of things rely on Account rep Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR John R. General Sales Manager Automotive ### "Vinsolutions is by far my favorite!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2020 Extremely satisfied. Pros The tech and development team at Vinsolutions is amazing! We have customized our CRM at all different user levels to fit our needs. We even have some “custom” elements no one else has to search our inventory while desking to find the most profitable vehicles quickly and efficiently! Cons You do have to work with tech support a lot to get the CRM tuned but once you get used to Vinsolutions it’s hard to work with any of the competition! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Assistant Manager Automotive ### "Great CRM with alot of features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 10, 2019 Organizing sales and service leads and merging multiple leads is much easier with VinSolutions. Pros The functionality of the VinSolutions CRM does just about anything you need it to. Just in case you don't know how to do something, they have a great support team to answer all your questions. We use this platform all day, everyday. Cons For a standard user or someone that is "old school", this software can be difficult to learn even though the training is good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/83633/Complete-Dealership/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Salesforce Sales Cloud vs Connect CRM](https://www.capterra.com/compare/61368-83633/Salesforce-vs-Complete-Dealership) [HubSpot CRM vs Connect CRM](https://www.capterra.com/compare/83633-152373/Complete-Dealership-vs-HubSpot-CRM)