VinSolutions

Complete Dealership


4.5 / 5
18 reviews


Average Ratings

18 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • VinSolutions
  • www.vinsolutions.com

About Complete Dealership

Auto dealership solution for CRM, ILM, websites and inventory management.


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Complete Dealership Features

  • Accounting
  • Buy-Here-Pay-Here
  • Collections Management
  • Customer Database
  • F&I Management
  • Financing Management
  • Form Printing
  • Inventory Management
  • Lease Management
  • New Car Lot
  • Online Inventory
  • Parts Management
  • Sales Management
  • Service Department
  • Used Car Lot

Complete Dealership Reviews Recently Reviewed!


Great Value, Flexibility and Ease of Use

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, reporting capabilities, flexibility for follow up process, other third party integrations

Cons: customer support general is terrible.

Overall: I love VIN Solutions. I swear by it. Not only am I able to integrate this CRM with a TON of different vendors (Autosoft, Auto Alert, Flex F&I, ect.) but it is incredibly easy to use. I enjoy the reporting capabilities as well. It makes it very easy to track our leads, appointments and contact ratio for all leads!

Recommendations to other buyers: It's a great product, Customer Support may not be the greatest but your performance manager will probably be very helpful!

Best of the best

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the userability, the customer support, and the endless growth and capability of the product

Cons: That I didn't know about it sooner!

Overall: I have used m any CRM's in my days, and I always recommend VinSolutions! It is so easy to use and User friendly! If you're a slow learner, their support is hands down A-1! from the phone support, to the online video support, to the classes they offer around the country! They follow-up as well! They listen to the advice from thousands of dealerships, and grow each day, continuing development of the product!

Recommendations to other buyers: na

Vinsolutions is a great CRM and dealership tools with many functions and intergrations.

Jan 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability of equity mining our customer data base. Keeping our managers in the "know" of the tasks of the sales staff.

Cons: If you have multi rooftops you cannot transfer over processes and having to rebuild each and everyone at store level. If something works at another store, as an admin that has all locations, it would be nice to easily transfer processes between stores.

Amazing CRM

Aug 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best available crm on the market, the only product I've truly used. Ability to have multiple contact options to consumer and ability to use selectors to know when a prouduct matches a customers needs.

Cons: Difficult to use without proper training, once fully trained ongoing training is incouraged to see full gamit of abilities within program.

I administer a dealership using this CRM. The software is constantly evolving and very intuitive.

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use, Knowledge of support staff. Product encompassed entire sales process for selling a vehicle from inventory management to sales and after sale service

Cons: Doesn't really support addendum stickers for new cars. The inventory manager can print the sticker but there isn't a set label to use.

Overall: Easy to use, great training and support

Capterra loader

Great overall product

May 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part for me is tracking customers contacts. It's easy to see when employees contact the customer and also even track and listen to phone calls.

Cons: There really isn't any real "cons" if I had to be picky I would say that the mobile app could be a bit more user friendley.

Overall: Easy to track customers contacts.

We use VinSolutions CRM extensively here and love the interface and all capabilities it has to offer

Oct 10, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to run phone and email campaigns is excellent and I like the extensive settings that can be customized for each VinSolutions user.

Cons: The customer matching methods could use some work and simplification. You cannot merge more than two customers at a time which has made things tedious for us.

Overall: Successful and sufficient follow up with access to templates, trackable user activities, trackable campaigns, etc.

Great product so far

Mar 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: We have used this product for just under a year and it was easy to get used to. There's many features on Vin Solutions, it was definitely an upgrade from our previous CRM.

Cons: The email templates and options to create your own templates seem limited. It would be nice for them to upgrade that portion of the product.

Best CRM EVER!

Dec 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use!

Cons: None

Overall: This is by far the best CRM that I have ever used! It is very up to date with todays society and is very easy to navigate!

Recommendations to other buyers: None

Too many bells and whistles to work well

May 31, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It's nice to look at. Most CRM tools can be an eyesore. This tool doesn't make me want to claw my eyes out.

Cons: It may be ok to help your sales team keep info straight, but it cannot do very simple tasks like sending letters, have multiple templates in use at one time, etc. We have tried repeatedly to get some basic followup set up and it has been a nightmare.

Overall: Well we are glad it's free because our parent company uses it. I have used 4 different CRM tools and this one seems to have a lot of issues. but it helps the sales team stay on track, but only until the sale. Then for some reason, this tool fails.

Capterra loader

Great Product with endless options

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We just recently signed up with Vin and this is hands down the best product Ive used in over 15 years in the business

Cons: None. Customer support is amazing. They even come out and train your staff on the features and benefits of their program

Excellent Automotive CRM

Nov 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Our dealership has been using VinSolutions now for a couple years and it has worked out great for us. It has a streamline interface and great tools to help us manage our customers and leads.

Great Software!

Oct 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've loved working with VinSolutions, they offer a great product! Their staff is so friendly and helpful. Implementation was seamless. I will use them in all of my stores.

Seems to be a great product!

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I do not use the software much, as I am the finance manager. When I do use it, it is very easy to use and very organized!

Great CRM would recommend

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Love the program easy to navigate and very user-friendly. I would recommend to anyone one that is looking for a great interface.

Awesome! Easy to use.

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Works very well, easy to use. Works very well and easy to follow up. The reminders are great and super easy to follow.

An A+ Product!

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: User friendly nice customer service plenty of them available and lots of help in training and so very much more!

I was not impressed with Vinsolutions.

Feb 06, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Cons: What I like least about Vinsolution is their desking tool is ancient and not customizable to our needs or our processes.