# Connect CRM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Connect CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more.

Source: https://www.capterra.com/p/83633/Complete-Dealership/pricing

---

# 

 Connect CRM Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Connect CRM

## What is Connect CRM?

Auto dealership platform for CRM that enables businesses in automotive industry to manage lead reports, customer records, vehicle preferences, inventory, sales, profitability goals, security risks and more, thereby ensuring business retention.

## What is Connect CRM used for?

[Auto Dealer](https://www.capterra.com/auto-dealer-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)

Overall rating

Based on 36 user reviews

Reviews sentiment

Positive

89%

Neutral

8%

Negative

3%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Connect CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.dealertrack.com&name=Connect CRM)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Connect CRM

4.6 (36)

VS.

[4.4 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting Price

Contact vendor

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (36)

Ease Of Use

4.0 (18,100)

Value For Money

4.5 (30)

Value For Money

4.0 (12,789)

Customer Service

4.6 (32)

Customer Service

4.1 (14,021)

## Connect CRM alternatives

Highest Rated

[4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.5 (819)](https://www.capterra.com/p/152769/eWay-CRM/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/83633/Complete-Dealership/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting/Analytics

4.3 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Contact Database

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Inventory Management

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

Website Integration

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Seamlessly integrates with 3rd party websites

Accounting

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Connect CRM 16 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Store, manage, and track all electronic documents in a centralized location

Create and send email blasts/campaigns

Financing arranged by the dealership

Track and manage inventory levels to maintain proper supply

Access the system via a mobile application

For new car dealerships

Predict future data based on historical data sets

View and track pertinent metrics to find patterns and gain insights from data

Track and monitor operations on the sales floor

Manage in-house automobile service department

For used/pre-owned car dealerships

Seamlessly integrates with 3rd party websites

Get Advice

We can help you find the software with the features you need.

Features

4.5 (36)

4.5

Based on 36 reviews

## Pricing

Value for money

4.5 (30)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.5 (30)

4.5

Based on 30 reviews

## Integrations

[

CallSource](https://www.capterra.com/p/181835/CallTrack/)[

Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)[

Dealer.com](https://www.capterra.com/p/222063/Dealercom/)[

Calldrip](https://www.capterra.com/p/152737/Calldrip/)[

CallRevu](https://www.capterra.com/p/189074/CallRevu/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (32)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (32)

4.6

Based on 32 reviews

## User reviews

Overall rating

4.6

Based on 36 reviews

Filter by rating

5(26)

4(6)

3(3)

2(1)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Operations Manager

Automotive

### "Connect CRM "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

4/10

July 13, 2024

Pros

Connect CRM has an easy setup process.

Cons

The lead tracking is a little tricky to get setup properly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RA

Rachelle Anne S.

Associate

Government Relations

### "Connect CRM Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 28, 2024

Pros

Our team leader enhanced our services by using this. It helps us to easily fastrack our customer's feedback for us to improve our customer service.

Cons

I haven't been experiencing any issues while using this software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MH

Michaela H.

Marketing Manager

Automotive

### "In our opinion, it's the best "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 1, 2023

It's one of those systems that I don't know how the industry ever lived without. Vital for our everyday operations.

Pros

The tool has more information than you could ever need. So much so that it's overwhelming. Fairly easy to use once you learn it, and is very useful in assisting our staff in keeping up with leads and customers.

Cons

Because there is SO much information, it can be overwhelming to learn. I've been using it for many years and find new things and reports and ways to do things every day.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CW

cristian w.

sales manager

Automotive

### "best crm we've seen"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 24, 2023

have been 100% happy with them for years and will continue to be

Pros

easy to use, tons of customizable features and great suggestions for sales staff to help them continue a dialog with propects

Cons

there are many features that we dont take advantage of being a smaller dealership

Alternatives considered

[Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)

Reasons for choosing Connect CRM

there werent many back then & we were using one we created & just liked the integration, ease of use of this one

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Marketing Coordinator

Automotive

### "Great CRM for car dealers"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 21, 2021

We switched from Dealer Socket to VinSolutions about 5 years ago. It was a great choice to make the switch. Setting up lead processes was easy. The desktop and mobile app versions are easy to use. Even our older, technology challenged sales people have no problems using it. We have several stores in the group and we can manage them all from one log in.

Pros

Connect makes it easy to manage our customers. From managing internet leads and phone ups to desking deals, it works great.

Cons

The only thing I think connect needs to do better is catch more duplicate leads.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Juan M.

Fleet/ Internet Director

Automotive

### "Vin Connect helps "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 21, 2021

the overall experience has been ok. sometimes it feels that we are made to beta test the new features which prevents from utilizing the system. This CRM he better than anything else in the market currently

Pros

it allows for so many features from dashboards scheduling, desking analytics, Missed opportunities, Email and templates. the primary features is the process.

Cons

the inventory management change to homenet was a major mistake. it has hindered the D2C2 launch for my website. issues made my conversion be delayed multiple weeks. every time a new feature happens the bugs are never fully fixed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RN

Rich N.

General Manager

Automotive

### "Connect CRM"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

February 8, 2021

Helps us connect with our owner base and potential clients

Pros

The overall functionality and ability to deep dive in on performance metrics

Cons

It is not user friendly and it is hard to customize reports

Alternatives considered

[CDK Global](https://www.capterra.com/p/122988/CDK-Global/)

Reasons for choosing Connect CRM

Alliance with other cox automotive products

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ET

Edgar T.

Customer Relations

Automotive

### "US Centric CRM"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

December 10, 2020

Pros

\- Lots of features, but not necessarily self explanatory

Cons

\- Lack of Canadian specific feature - A lot of things rely on Account rep

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JR

John R.

General Sales Manager

Automotive

### "Vinsolutions is by far my favorite!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 20, 2020

Extremely satisfied.

Pros

The tech and development team at Vinsolutions is amazing! We have customized our CRM at all different user levels to fit our needs. We even have some “custom” elements no one else has to search our inventory while desking to find the most profitable vehicles quickly and efficiently!

Cons

You do have to work with tech support a lot to get the CRM tuned but once you get used to Vinsolutions it’s hard to work with any of the competition!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Assistant Manager

Automotive

### "Great CRM with alot of features"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 10, 2019

Organizing sales and service leads and merging multiple leads is much easier with VinSolutions.

Pros

The functionality of the VinSolutions CRM does just about anything you need it to. Just in case you don't know how to do something, they have a great support team to answer all your questions. We use this platform all day, everyday.

Cons

For a standard user or someone that is "old school", this software can be difficult to learn even though the training is good.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/83633/Complete-Dealership/reviews/)

Popular comparisons

[Salesforce Sales Cloud vs Connect CRM](https://www.capterra.com/compare/61368-83633/Salesforce-vs-Complete-Dealership)

[HubSpot CRM vs Connect CRM](https://www.capterra.com/compare/83633-152373/Complete-Dealership-vs-HubSpot-CRM) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)