# Connect CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Connect CRM the right CRM solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/83633/Complete-Dealership/reviews --- Connect CRM 4.6 (36) [View alternatives](https://www.capterra.com/p/83633/Complete-Dealership/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Connect CRM Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews RS Rachelle Anne S AssociateGovernment Relations, 11 - 50 employeesUsed the software for: Less than 6 months. “It helps us to easily fastrack our customer's feedback for us to improve our customer service.“ May 28, 2024 RN Rich N General ManagerAutomotive, 201 - 500 employeesUsed the software for: More than 2 years. “It is not user friendly and it is hard to customize reports“ February 8, 2021 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kyle Y. Sales Representative Automotive Used the software for: 2+ years ### "The Superior CRM" January 7, 2019 5.0 I have been using Vin for six years and have worked in other dealerships that did not use it. Resource management and inventory control are easily managed within it. Desking and interaction with other software is seamless and thoughtless. You can't go wrong with this CRM. Pros VinSolutions is the superior CRM software out there for the car business. Customer management is at it's absolute finest and easiest to manage with this user-friendly software. Cons Vin doesn't really have drawbacks. It is superior to other car industry software in every way imaginable. Review Source cW cristian W. sales manager Automotive Used the software for: 2+ years ### "best crm we've seen" October 24, 2023 5.0 have been 100% happy with them for years and will continue to be Pros easy to use, tons of customizable features and great suggestions for sales staff to help them continue a dialog with propects Cons there are many features that we dont take advantage of being a smaller dealership Alternatives considered [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Reason for choosing Connect CRM there werent many back then & we were using one we created & just liked the integration, ease of use of this one Review Source VR Verified Reviewer Operations Manager Automotive Used the software for: Less than 6 months ### "Connect CRM " July 13, 2024 3.0 Pros Connect CRM has an easy setup process. Cons The lead tracking is a little tricky to get setup properly. Review Source VR Verified Reviewer Marketing Coordinator Automotive Used the software for: 2+ years ### "Great CRM for car dealers" December 21, 2021 5.0 We switched from Dealer Socket to VinSolutions about 5 years ago. It was a great choice to make the switch. Setting up lead processes was easy. The desktop and mobile app versions are easy to use. Even our older, technology challenged sales people have no problems using it. We have several stores in the group and we can manage them all from one log in. Pros Connect makes it easy to manage our customers. From managing internet leads and phone ups to desking deals, it works great. Cons The only thing I think connect needs to do better is catch more duplicate leads. Review Source VR Verified Reviewer Assistant Manager Automotive Used the software for: 2+ years ### "Great CRM with alot of features" December 10, 2019 4.0 Organizing sales and service leads and merging multiple leads is much easier with VinSolutions. Pros The functionality of the VinSolutions CRM does just about anything you need it to. Just in case you don't know how to do something, they have a great support team to answer all your questions. We use this platform all day, everyday. Cons For a standard user or someone that is "old school", this software can be difficult to learn even though the training is good. Review Source AF Allison F. Marketing/IT Director Automotive Used the software for: 2+ years ### "Very Innovative CRM" March 6, 2019 4.0 Overall, this tool has done nothing but help our business and helps keep everything organized in one platform. We are very happy that we switched to this tool and keep learning more great things about it every day. Pros The mobile app, as well the reporting and all of the different options for the templates makes this software very effective and easy to use. Once trained on the dashboard, this tool is helps our team with all of their tasks and the reporting is so in depth that the possibilities are endless for the data you want to pull. Cons The dashboard can be a little confusing for those that are not technologically inclined. This makes keeping processes in place hard because you have to be able to maneuver through the back end to use the tool effectively. Review Source Shane W. Service Manager Automotive Used the software for: 2+ years ### "Great overall product" May 16, 2018 4.0 Easy to track customers contacts. Pros The best part for me is tracking customers contacts. It's easy to see when employees contact the customer and also even track and listen to phone calls. Cons There really isn't any real "cons" if I had to be picky I would say that the mobile app could be a bit more user friendley. Review Source VR Verified Reviewer Marketing Manager Automotive Used the software for: 6-12 months ### "Too many bells and whistles to work well" May 31, 2018 3.0 Well we are glad it's free because our parent company uses it. I have used 4 different CRM tools and this one seems to have a lot of issues. but it helps the sales team stay on track, but only until the sale. Then for some reason, this tool fails. Pros It's nice to look at. Most CRM tools can be an eyesore. This tool doesn't make me want to claw my eyes out. Cons It may be ok to help your sales team keep info straight, but it cannot do very simple tasks like sending letters, have multiple templates in use at one time, etc. We have tried repeatedly to get some basic followup set up and it has been a nightmare. Review Source cN cody N. Sales Automotive Used the software for: 2+ years ### "Best CRM Software for Automotive Dealerships" March 25, 2019 5.0 Pros The user interface is very simple and easy to use. The user interface is more modern and up to date unlike the other CRM softwares I've used over the last decade. It isn't plain jane and incorporates many different colors and and images that make using the program a lot easier and the learning curve is much easier than other CRM softwares. This is the go to, the gold standard for Automotive CRM software. Cons Cons to this program are the constant reminders to call your clients and to email if your manager requires that. It is really annoying to be constantly reminded to call someone or email them, everyday. Review Source Suzy R. Enterprise Sales Development Representative Automotive Used the software for: 2+ years ### "Sell more " July 16, 2019 5.0 Pros Helps increase sales by keeping leads and tasks organized Cons Requires training on how to navigate the platform but is easy to use once you learn Review Source JM Jesse M. Used the software for: ### "Excellent Automotive CRM" November 4, 2016 5.0 Our dealership has been using VinSolutions now for a couple years and it has worked out great for us. It has a streamline interface and great tools to help us manage our customers and leads. Review Source BD Billy D. Used the software for: ### "Great CRM would recommend" December 14, 2016 5.0 Love the program easy to navigate and very user-friendly. I would recommend to anyone one that is looking for a great interface. Review Source MH Michaela H. Marketing Manager Automotive Used the software for: 2+ years ### "In our opinion, it's the best " December 1, 2023 5.0 It's one of those systems that I don't know how the industry ever lived without. Vital for our everyday operations. Pros The tool has more information than you could ever need. So much so that it's overwhelming. Fairly easy to use once you learn it, and is very useful in assisting our staff in keeping up with leads and customers. Cons Because there is SO much information, it can be overwhelming to learn. I've been using it for many years and find new things and reports and ways to do things every day. Review Source JR John R. General Sales Manager Automotive Used the software for: 2+ years ### "Vinsolutions is by far my favorite!" April 20, 2020 5.0 Extremely satisfied. Pros The tech and development team at Vinsolutions is amazing! We have customized our CRM at all different user levels to fit our needs. We even have some “custom” elements no one else has to search our inventory while desking to find the most profitable vehicles quickly and efficiently! Cons You do have to work with tech support a lot to get the CRM tuned but once you get used to Vinsolutions it’s hard to work with any of the competition! Review Source JM Juan M. Fleet/ Internet Director Automotive Used the software for: 2+ years ### "Vin Connect helps " April 21, 2021 4.0 the overall experience has been ok. sometimes it feels that we are made to beta test the new features which prevents from utilizing the system. This CRM he better than anything else in the market currently Pros it allows for so many features from dashboards scheduling, desking analytics, Missed opportunities, Email and templates. the primary features is the process. Cons the inventory management change to homenet was a major mistake. it has hindered the D2C2 launch for my website. issues made my conversion be delayed multiple weeks. every time a new feature happens the bugs are never fully fixed. Review Source RN Rich N. General Manager Automotive Used the software for: 2+ years ### "Connect CRM" February 8, 2021 4.0 Helps us connect with our owner base and potential clients Pros The overall functionality and ability to deep dive in on performance metrics Cons It is not user friendly and it is hard to customize reports Alternatives considered [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) Reason for choosing Connect CRM Alliance with other cox automotive products Review Source BE Brandon E. Owner Automotive Used the software for: 2+ years ### "Amazing CRM" August 9, 2018 5.0 Pros The best available crm on the market, the only product I've truly used. Ability to have multiple contact options to consumer and ability to use selectors to know when a prouduct matches a customers needs. Cons Difficult to use without proper training, once fully trained ongoing training is incouraged to see full gamit of abilities within program. Review Source SB Sarah B. Markeing Director Automotive Used the software for: 2+ years ### "Best of the best" November 3, 2016 5.0 I have used m any CRM's in my days, and I always recommend VinSolutions! It is so easy to use and User friendly! If you're a slow learner, their support is hands down A-1! from the phone support, to the online video support, to the classes they offer around the country! They follow-up as well! They listen to the advice from thousands of dealerships, and grow each day, continuing development of the product! Pros Love the userability, the customer support, and the endless growth and capability of the product Cons That I didn't know about it sooner! Review Source JM James M. E-Marketing Coordinator/Internet Merchandiser Automotive Used the software for: 1-2 years ### "We use VinSolutions CRM extensively here and love the interface and all capabilities it has to offer" October 10, 2017 5.0 Successful and sufficient follow up with access to templates, trackable user activities, trackable campaigns, etc. Pros The ability to run phone and email campaigns is excellent and I like the extensive settings that can be customized for each VinSolutions user. Cons The customer matching methods could use some work and simplification. You cannot merge more than two customers at a time which has made things tedious for us. Review Source HT Hillary T. Internet Sales Manager Automotive Used the software for: 2+ years ### "Great Value, Flexibility and Ease of Use" December 6, 2016 5.0 I love VIN Solutions. I swear by it. Not only am I able to integrate this CRM with a TON of different vendors (Autosoft, Auto Alert, Flex F&I, ect.) but it is incredibly easy to use. I enjoy the reporting capabilities as well. It makes it very easy to track our leads, appointments and contact ratio for all leads! Pros Ease of use, reporting capabilities, flexibility for follow up process, other third party integrations Cons customer support general is terrible. Review Source KK Kristina K. Marketing Director Used the software for: 2+ years ### "Vinsolutions is a great CRM and dealership tools with many functions and intergrations." January 19, 2018 4.0 Pros The ability of equity mining our customer data base. Keeping our managers in the "know" of the tasks of the sales staff. Cons If you have multi rooftops you cannot transfer over processes and having to rebuild each and everyone at store level. If something works at another store, as an admin that has all locations, it would be nice to easily transfer processes between stores. Review Source DD Doug D. Sales Support/internet Support Automotive Used the software for: 2+ years ### "I administer a dealership using this CRM. The software is constantly evolving and very intuitive. " June 7, 2017 5.0 Easy to use, great training and support Pros Ease of Use, Knowledge of support staff. Product encompassed entire sales process for selling a vehicle from inventory management to sales and after sale service Cons Doesn't really support addendum stickers for new cars. The inventory manager can print the sticker but there isn't a set label to use. Review Source VR Verified Reviewer Owner Automotive Used the software for: 1-2 years ### "Solid overall dealership CRM" January 9, 2019 5.0 Pros We used this CRM in our BDC department. All of the customer tracking abilities were helpful and insightful in helping a BDC agent move from prospect to sale. Cons Could be glitchy at times, and took a solid 3 days to learn/go over features via trainer but overall, not bad. Review Source ET Edgar T. Customer Relations Automotive Used the software for: 1-2 years ### "US Centric CRM" December 10, 2020 3.0 Pros \- Lots of features, but not necessarily self explanatory Cons \- Lack of Canadian specific feature - A lot of things rely on Account rep Review Source Jason B. Sales Manager Used the software for: Less than 6 months ### "Great Product with endless options" May 4, 2018 5.0 Pros We just recently signed up with Vin and this is hands down the best product Ive used in over 15 years in the business Cons None. Customer support is amazing. They even come out and train your staff on the features and benefits of their program Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.