# Mitchell RepairCenter Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Mitchell RepairCenter Software - reviews, pricing plans, popular comparisons to other Auto Body products and more. Source: https://www.capterra.com/p/83653/Mitchell-RepairCenter --- # Mitchell RepairCenter Software Review 2026: Features, Integrations, Pros & Cons Last updated on December 21, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Mitchell RepairCenter ## What is Mitchell RepairCenter? RepairCenter represents the first of a new class of software solutions--the Shop Workspace--RepairCenter keeps shops focused on exceeding their customers' expectations by focusing on the following areas of operation: Opportunity Tracking, Financial Management, Customer Experience Management, Repair Procedures Management, Production Management, Parts Management, Labor Control and Estimating. Mitchell has combined repair management, customer experience management, and business management. ## What is Mitchell RepairCenter used for? [Auto Body](https://www.capterra.com/auto-body-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 58% Neutral 17% Negative 25% Starting price $149 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mitchell RepairCenter?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mitchell.com&name=Mitchell RepairCenter) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mitchell RepairCenter 3.3 (24) VS. [4.2 (39)](https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/reviews/) Starting Price $149 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (24) Ease Of Use 4.3 (600) Value For Money 2.9 (22) Value For Money 3.9 (562) Customer Service 3.2 (23) Customer Service 4.0 (530) ## Mitchell RepairCenter alternatives [4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (742)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [ARI](https://www.capterra.com/p/201737/ARI/) [4.6 (600)](https://www.capterra.com/p/201737/ARI/reviews/) Starting price $39.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201737/ARI/) [View all alternatives](https://www.capterra.com/p/83653/Mitchell-RepairCenter/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Labor Rates 4.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians Parts Management 3.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track parts inventory levels and manage re-stocking Quotes/Estimates 3.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Service History 3.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Work Order Management 4.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Accounting 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Mitchell RepairCenter 9 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Calculate total itemized costs, including initial costs and any changes Track, manage, and standardize customer rates for services performed by technicians Schedule predetermined or ad hoc maintenance services and labor requests Track parts inventory levels and manage re-stocking Generate quotes or estimates for customers Plan availability and assign specific time slots for tasks and resources Track work performed and resources used for past customers, sites, or assets Creating, assign, and track jobs and/or tasks for work orders Features 3.3 (24) 3.3 Based on 24 reviews ## Pricing Value for money 2.9 (22) Basic $149.00 Flat Rate,Per Month Value for money 2.9 (22) 2.9 Based on 22 reviews ## Support, customer service and training options Customer Service 3.2 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (23) 3.2 Based on 23 reviews ## User reviews Overall rating 3.3 Based on 24 reviews Filter by rating 5(3) 4(11) 3(4) 2(3) 1(3) Mentioned topic Sorted by most recent CF Caleb F. Owner Automotive ### "Horrible customer service if there is any issue with billing. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 2, 2026 Pros when the software isn't frozen its ok. Cons I've spent the past week on hold with the billing department. The software can only be used on 1 computer. Integrations are a joke at best Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Connie R. Administrator Automotive ### "Great for Automotive Industry" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 December 15, 2025 My overall experience is good provided you do not need to contact Customer Support for help. For our purposes it allows us to prepare estimates, contact adjusters directly through the program. Pros The Mitchell Repair program is user friendly and provides the training portal which comes in very handy Cons The one thing I like the least is the Customer Support. We have had a few issues in the past where the agents has been abrupt and not very supportive with our problems Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FC Frankie C. Adjuster Insurance ### "Simple but Old" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 January 24, 2025 It is simple to train new employees and guide them around. Pros Allows uploading multiple and additional estimates of vehicles. Cons Some of the functions are old and not up to date. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Kyle K. General Manager Automotive ### "Mitchell User for 6+ Years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2023 We have an excellent experience with Mitchell, and recommend the product. A best-practice is to use two estimate/diagnostic products in service centers (which we have just started to do), but make sure Mitchell is one of them. Pros Mitchell Repair Center does an excellent job at providing accurate diagnostic information to technicians. The fixes and recommendations they provide are verified by technicians all across the country, and are accurate. We primarily use Mitchell (ProDemand) for finding trouble-code recommendations with vehicles that we service, as well as customer estimates, TSB information, and fluid capacity and requirements for our vehicles. Cons There really is not much to complain about with the product! It does what it sets out to do and provides accurate information, quickly. Switched from [Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/) Outside sales individual visited our dealership and demonstrated the features and benefits of the product. Alternatives considered [Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/) [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) Reasons for choosing Mitchell RepairCenter Price, functionality, features, and what the product could provide. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Andrew S. Owner Automotive ### "Mitchel " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 January 11, 2023 Will continue to use them for a long time to come Pros Their ability to look up any vehicle. Very convenient Cons The pricing I believe is slightly high. But worth it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Doug S. Owner Automotive ### "Pretty thorough but basic. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 26, 2022 Good Pros Easy to use by anyone and very thorough. I wish they would integrate Autoleap's texting and pictures into their write up and accounting system. It would be a perfect system in my opinion. Cons Not very much to aid in selling the jobs, i.e. texting and pictures Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Alex S. Collision Center Director Automotive ### "So, here's the truth." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 25, 2022 We only have Mitchell software, because of our DRP and Certification relationships. Customer service is typically good at picking up and speaking with, but the solutions are usually, "give it time and try again later". If I didn't need Mitchell for our DRP or OE Certifications, I would not have the software. Pros Compared to it's larger competitor, I feel it is more polished. I like the provided diagrams, and the overall ease of use. Cons Labor times vary between it's larger competitor, and it is almost always less time in Mitchell (not a good thing). There are many times that in the middle of building an estimate, the program will close, and everything you've been working on is deleted/gone. Reasons for choosing Mitchell RepairCenter It is a required software for some DRP's and OE certification programs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VD Val D. owner/tech Automotive ### "Its cheaper because its SUB-STANDARD" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 12, 2021 An absolute waste of time. I was sold on the price, within the first month i noticed it lacked information on the most basic of cars. Especially repair information. Even labor times, you will have them in there IF YOU ARE LUCKY. The fact that they wont break a contract when they have the owner of the business telling them that they dont have enough training to fix all the information that is missing from this software. You are better off using google, mark my words. Its useless Pros Nothing, even the plainest of hondas were lacking information in all sorts of departments Cons Repair information is ALWAYS INCOMPLETE, whick leaves me looking at google fr information. An absolute waste of funds. Fluid capacities on what you are working on, not very often. For even the plainest of cars. Part location does not exist, diagrams are a mess to find, and when found they DO NOT HAVE CONNECTOR VIEWS, and i go back to google. This software is a joke. When i communicate my frustration with their lacking software, I am told I need more training. Its easy to use, but LACKS INFORMATION about repair on 99% of the jobs ive done and used it for them. Save your money. Called customer service, they said i'm locked to a contract, and they will put me in collections. I could care less what collections you are talking about, the cc will receive a STOP PAYMENT TODAY. ALLDATA WILL GET YOUR BUSINESS Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RO Ryan O. assistant manager Automotive ### "best software for everything you need auto repair related " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 17, 2021 A+ from me, i cant ask for anything better... well maybe the cost :) Pros the ease, the detailed illustrations, the ability to look up time for repair work, and the ability to get the right parts for my customers Cons i think there is nothing i can complain about, Mitchell has always dome me right, when i was in a pinch Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BH Brooke H. Customer Service Rep / Admin Automotive ### "Consistent & Complex Software - A few glitches" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 24, 2020 All together a great product, works without fail. Updated regularly, great technical support team. Pros The product is generally easy to use. There are more features than we can even use- has an "all in one" feel to it. There are piles of reports, accounting pages, scheduling features- we sometimes use other programs to facilitate but could dive into Mitchell Repair Center deeper if needed. Cons It's not instant, there is a brief delay after clicking that you have to wait for before the page loads. Sometimes there is glitches in the scheduling process- unexplained errors (but could be due to human error?) I don't love how crowded the home page is. Too many options everywhere, could be tidier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/83653/Mitchell-RepairCenter/reviews/) Popular comparisons [CCC ONE vs Mitchell RepairCenter](https://www.capterra.com/compare/83653-83656/Mitchell-RepairCenter-vs-CCC-ONE-Total-Repair-Platform)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)