Mitchell International

Mitchell RepairCenter


3 / 5
8 reviews

Who Uses This Software?

Collision Repair Facilities.


Average Ratings

8 Reviews

  • 3 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $149.00/month/user
  • Deployment
    Installed - Windows
  • Training
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Mitchell International
  • www.mitchell.com/
  • Founded 1946
  • United States

About Mitchell RepairCenter

RepairCenter represents the first of a new class of software solutions--the Shop Workspace--RepairCenter keeps shops focused on exceeding their customers' expectations by focusing on the following areas of operation: Opportunity Tracking, Financial Management, Customer Experience Management, Repair Procedures Management, Production Management, Parts Management, Labor Control and Estimating. Mitchell has combined repair management, customer experience management, and business management.


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Mitchell RepairCenter Features

  • Accounting Management
  • Billing & Invoicing
  • Customer Database
  • Inventory Control
  • Labor Rates
  • Maintenance Scheduling
  • Parts Management
  • Payroll Management
  • Quotes / Estimates
  • Scheduling
  • Service History
  • Vehicle Tracking
  • VIN Decoder
  • Work Order Management

Mitchell RepairCenter Reviews Recently Reviewed!


Horrible customer service

Jun 14, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Ultramate, which is their estimating software, is the only product I have enjoyed using. However, the price you pay is way too high as any function you add is considered an add-on and will cost more money.

Cons: The price is way too high and and getting out of a contract is impossible even if the product or add on was horrible. It won't matter that their management system is hard to use and there are way better ones out there. All of their systems are supposed to work together and make things easier for shops, but they don't and will cause more wasted time and headaches. Their customer service starts out great with the sales team, but once they get you to sign their contracts and you are unhappy with a product things take a turn. We have spent hundreds of dollars on software that we do not even use and their customer service is not helpful when they say there is nothing you can do about it because you signed a contract. Trust me, I wish I would have known there is better software out there.

Overall: I was able to write estimates.

We have had some issues with with the product failing but are generally happy.

Oct 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This product produces the most readable and intuitive estimates for our customers. I find those from competitors to be a bit confusing.

Cons: Our software will crash and lock us out every few months. This causes business to come to a screeching halt. After a few hours the great customer service always has us back up and running though.

Great Wiring Diagrams

Sep 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Mitchell has always outperformed the competition when it comes to wiring diagrams for automotive repair

Cons: the management software lacks small features that make good software great, like texting customers through the main service writer platform.

Overall: Automobile Diagnostics

Not my favorite software to write estimates in but not the worst out there.

May 17, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Not my favorite software to write estimates in but not the worst out there. The visuals of parts is pretty good in this system.

Cons: One of their competitors is just more user friendly. This system doesn't flow as smoothly and it is harder to learn to use. Manual entry of lines is more often required which can be frowned upon by insurance companies.

Overall: I could write estimates with it but it was more difficult than other competitors.

Good Program for the money

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It has a lot to offer. It includes a lot of good specs and tips for car repair.

Cons: I feel it could be setup a lot easier to use and find things on the program.

Overall: IT has been pretty good, there have been a few times I have been frustrated with it and not being able to find what I want.

Great for estimates and wire diagrams.

Oct 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: I really like the search option. The colored wiring diagrams are a must. Also making estimates is easy.

Cons: The screen sizing when attempting to print is complicated and somethings just don't print well at all.

We were oversold and the product would not work appropriately for our company yet could not be let o

Feb 26, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I am so disgusted by the attitude of this company that I cannot think of one positive reason to do business with them or have their software.

Cons: The absolute worst company service and company in general to deal with that we have ever encountered.

Pretty decent software for repair centers

Feb 01, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Comments: That software is well built, containing lots of nice feature. You can access to parts, paints, etc. etc.

I would recommend this !