# Mitchell RepairCenter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Mitchell RepairCenter the right Auto Body solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/83653/Mitchell-RepairCenter/reviews

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Mitchell RepairCenter

3.3 (24)

[View alternatives](https://www.capterra.com/p/83653/Mitchell-RepairCenter/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated December 21st, 2025

# Reviews of Mitchell RepairCenter

Ease of use

3.3

Customer Service

3.2

## Pros and Cons in Reviews

AR

Angelica R

Product Support SupervisorAutomotive, 1,001 - 5,000 employeesUsed the software for: 6-12 months.

“It is user friendly and allows the user to search via multiple parameters.“

October 21, 2020

TG

Ted G

OwnerAutomotive, 11 - 50 employeesUsed the software for: Less than 6 months.

“Mitchell caused us to loose a large amount of money, create incorrect invoices and almost loose a huge fleet customer because its "runs on only one computer" became a pinch point when dealing with a high volume of cars.“

September 18, 2020

VD

Val D

owner/techAutomotive, Self-employedUsed the software for: Less than 6 months.

“I was sold on the price, within the first month i noticed it lacked information on the most basic of cars.“

October 12, 2021

## Showing most helpful reviews

Showing 1-24 of 24 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Bryan F.  
Manager  
Automotive  
Used the software for: 1-2 years

### "Tool needed for all Body Shops"

May 11, 2019

4.0

Great software can't operate without it.

Pros

The software is very complete, you can do everything from gathering your repair information to access your vendors’ paint, parts and rental apps in one platform.

Cons

Can take a bit of setup time, but honestly worth it in the end!

Review Source

KK

Kyle K.  
General Manager  
Automotive  
Used the software for: 2+ years

### "Mitchell User for 6+ Years"

December 1, 2023

5.0

We have an excellent experience with Mitchell, and recommend the product. A best-practice is to use two estimate/diagnostic products in service centers (which we have just started to do), but make sure Mitchell is one of them.

Pros

Mitchell Repair Center does an excellent job at providing accurate diagnostic information to technicians. The fixes and recommendations they provide are verified by technicians all across the country, and are accurate. We primarily use Mitchell (ProDemand) for finding trouble-code recommendations with vehicles that we service, as well as customer estimates, TSB information, and fluid capacity and requirements for our vehicles.

Cons

There really is not much to complain about with the product! It does what it sets out to do and provides accurate information, quickly.

Alternatives considered

[Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/)[ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/)

Reason for choosing Mitchell RepairCenter

Price, functionality, features, and what the product could provide.

Switched from

[Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/)

Outside sales individual visited our dealership and demonstrated the features and benefits of the product.

Review Source

CF

Caleb F.  
Owner  
Automotive  
Used the software for: 2+ years

### "Horrible customer service if there is any issue with billing. "

March 2, 2026

1.0

Pros

when the software isn't frozen its ok.

Cons

I've spent the past week on hold with the billing department. The software can only be used on 1 computer. Integrations are a joke at best

Review Source

CR

Connie R.  
Administrator  
Automotive  
Used the software for: 2+ years

### "Great for Automotive Industry"

December 15, 2025

4.0

My overall experience is good provided you do not need to contact Customer Support for help. For our purposes it allows us to prepare estimates, contact adjusters directly through the program.

Pros

The Mitchell Repair program is user friendly and provides the training portal which comes in very handy

Cons

The one thing I like the least is the Customer Support. We have had a few issues in the past where the agents has been abrupt and not very supportive with our problems

Review Source

jaZ

john a Z.  
owner  
Automotive  
Used the software for: 6-12 months

### "product finding"

May 13, 2020

4.0

pretty good seems most repair information systems are of the same platform.i really would like to see something different .similar to an ai system which I thin would revolutionize the repair industry

Pros

I found that I had to jump thru too many hoops to find parts location.way too long to do simple things

Cons

parts locator function .it would take me way too much time to locate certain items on vehicles.on a very busy day

Switched from

[ALLDATA](https://www.capterra.com/p/10010667/Alldata/)

I thought that this system would be easier to use .but It wasn't .honestly am not really satisfied with any of the systems(I am currently using ALLDATA,motorlogic, & identifix)

Review Source

FC

Frankie C.  
Adjuster  
Insurance  
Used the software for: 2+ years

### "Simple but Old"

January 24, 2025

3.0

It is simple to train new employees and guide them around.

Pros

Allows uploading multiple and additional estimates of vehicles.

Cons

Some of the functions are old and not up to date.

Review Source

VR

Verified Reviewer  
Maintenance Manager  
Automotive  
Used the software for: 2+ years

### "Good Program for the money"

October 9, 2018

4.0

IT has been pretty good, there have been a few times I have been frustrated with it and not being able to find what I want.

Pros

It has a lot to offer. It includes a lot of good specs and tips for car repair.

Cons

I feel it could be setup a lot easier to use and find things on the program.

Review Source

VR

Verified Reviewer  
President & Ceo  
  
Used the software for: 2+ years

### "Great for estimates and wire diagrams. "

October 11, 2017

4.0

Pros

I really like the search option. The colored wiring diagrams are a must. Also making estimates is easy.

Cons

The screen sizing when attempting to print is complicated and somethings just don't print well at all.

Review Source

VR

Verified Reviewer  
Salesforce Administrator  
Construction  
Used the software for: 2+ years

### "Not my favorite software to write estimates in but not the worst out there."

May 17, 2018

3.0

I could write estimates with it but it was more difficult than other competitors.

Pros

Not my favorite software to write estimates in but not the worst out there. The visuals of parts is pretty good in this system.

Cons

One of their competitors is just more user friendly. This system doesn't flow as smoothly and it is harder to learn to use. Manual entry of lines is more often required which can be frowned upon by insurance companies.

Review Source

SE

Sharon E.  
Owner  
Automotive  
Used the software for: 1-2 years

### "Convenience"

January 18, 2020

3.0

Although the software had a lot of what I wanted it different have everything. At the time I needed to have my suppliers linked in to the software but was unable to do so. I would recommend it.

Pros

When using Mitchell I loved the idea that you could look up service history.

Cons

The pricing of the software was what I liked the least.

Review Source

DB

Denisse B.  
Estimator  
Automotive  
Used the software for: 2+ years

### "Horrible customer service"

June 14, 2018

1.0

I was able to write estimates.

Pros

Ultramate, which is their estimating software, is the only product I have enjoyed using. However, the price you pay is way too high as any function you add is considered an add-on and will cost more money.

Cons

The price is way too high and and getting out of a contract is impossible even if the product or add on was horrible. It won't matter that their management system is hard to use and there are way better ones out there. All of their systems are supposed to work together and make things easier for shops, but they don't and will cause more wasted time and headaches. Their customer service starts out great with the sales team, but once they get you to sign their contracts and you are unhappy with a product things take a turn. We have spent hundreds of dollars on software that we do not even use and their customer service is not helpful when they say there is nothing you can do about it because you signed a contract. Trust me, I wish I would have known there is better software out there.

Review Source

AS

Alex S.  
Collision Center Director  
Automotive  
Used the software for: 2+ years

### "So, here's the truth."

April 25, 2022

4.0

We only have Mitchell software, because of our DRP and Certification relationships. Customer service is typically good at picking up and speaking with, but the solutions are usually, "give it time and try again later". If I didn't need Mitchell for our DRP or OE Certifications, I would not have the software.

Pros

Compared to it's larger competitor, I feel it is more polished. I like the provided diagrams, and the overall ease of use.

Cons

Labor times vary between it's larger competitor, and it is almost always less time in Mitchell (not a good thing). There are many times that in the middle of building an estimate, the program will close, and everything you've been working on is deleted/gone.

Reason for choosing Mitchell RepairCenter

It is a required software for some DRP's and OE certification programs.

Review Source

VD

Val D.  
owner/tech  
Automotive  
Used the software for: Less than 6 months

### "Its cheaper because its SUB-STANDARD"

October 12, 2021

1.0

An absolute waste of time. I was sold on the price, within the first month i noticed it lacked information on the most basic of cars. Especially repair information. Even labor times, you will have them in there IF YOU ARE LUCKY. The fact that they wont break a contract when they have the owner of the business telling them that they dont have enough training to fix all the information that is missing from this software. You are better off using google, mark my words. Its useless

Pros

Nothing, even the plainest of hondas were lacking information in all sorts of departments

Cons

Repair information is ALWAYS INCOMPLETE, whick leaves me looking at google fr information. An absolute waste of funds. Fluid capacities on what you are working on, not very often. For even the plainest of cars. Part location does not exist, diagrams are a mess to find, and when found they DO NOT HAVE CONNECTOR VIEWS, and i go back to google. This software is a joke. When i communicate my frustration with their lacking software, I am told I need more training. Its easy to use, but LACKS INFORMATION about repair on 99% of the jobs ive done and used it for them. Save your money. Called customer service, they said i'm locked to a contract, and they will put me in collections. I could care less what collections you are talking about, the cc will receive a STOP PAYMENT TODAY. ALLDATA WILL GET YOUR BUSINESS

Review Source

TG

Ted G.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Mitchell is the "flip-phone" of auto service software"

September 18, 2020

3.0

Mitchell caused us to loose a large amount of money, create incorrect invoices and almost loose a huge fleet customer because its "runs on only one computer" became a pinch point when dealing with a high volume of cars. Mechanics had to hand write what they did and what parts they ordered directly because they couldn't wait for the service writer running Mitchell to catch up. Therefore many parts were never invoiced and that money is now lost. Mitchell might be OK for a one/two person shop, but even then newer modern products are so much better.

Pros

Complete capabilities for all auto services, easy ordering parts, access to electrical diagrams and service procedures.

Cons

It only runs on one computer; it is not cloud based to simultaneously run on remote tablets and laptops. It feels like a 1990's product, as obsolete as a flip-phone. Competing products are "cloud based" and can be operated by multiple people remotely in customer parking or waiting areas. Unlike competing products, Mitchell cannot incorporate pictures taken with a cell phone to document problem areas or existing body damage (!!) on a customer car; the list of "cannots" goes on and on.

Reason for choosing Mitchell RepairCenter

No, the repair shop I bought came with Mitchell. After the disaster when business volume shot up, we switched to ShopMonkey which is modern cloud based, supports many mechanics and service writers at once, takes pictures and has superb built-in live support.

Review Source

BH

Brooke H.  
Customer Service Rep / Admin  
Automotive  
Used the software for: 2+ years

### "Consistent & Complex Software - A few glitches"

November 24, 2020

4.0

All together a great product, works without fail. Updated regularly, great technical support team.

Pros

The product is generally easy to use. There are more features than we can even use- has an "all in one" feel to it. There are piles of reports, accounting pages, scheduling features- we sometimes use other programs to facilitate but could dive into Mitchell Repair Center deeper if needed.

Cons

It's not instant, there is a brief delay after clicking that you have to wait for before the page loads. Sometimes there is glitches in the scheduling process- unexplained errors (but could be due to human error?) I don't love how crowded the home page is. Too many options everywhere, could be tidier.

Review Source

DS

Doug S.  
Owner  
Automotive  
Used the software for: 2+ years

### "Pretty thorough but basic. "

October 26, 2022

4.0

Good

Pros

Easy to use by anyone and very thorough. I wish they would integrate Autoleap's texting and pictures into their write up and accounting system. It would be a perfect system in my opinion.

Cons

Not very much to aid in selling the jobs, i.e. texting and pictures

Review Source

AR

Angelica R.  
Product Support Supervisor  
Automotive  
Used the software for: 6-12 months

### "Useful software for automotive applications"

October 21, 2020

4.0

Overall parts research and verification goes smoothly when using Mitchell. We hit some snags when the application lags, but it is a good program.

Pros

Looking up automotive parts, OEM numbers, and pricing is quite simple with this application. It is user friendly and allows the user to search via multiple parameters. Parts are broken down in easy to find sections and results are easy to read with clear diagrams. Models seem to be quite up to date.

Cons

Application seems to stall if the user does not refresh after looking up a few parts - will not allow multiple searches back to back. This is a flaw for a user that does quite a bit of parts research, but a refresh or closing out of the application and logging back in fixes the issue and allows the user to continue their work.

Review Source

RO

Ryan O.  
assistant manager  
Automotive  
Used the software for: 2+ years

### "best software for everything you need auto repair related "

April 17, 2021

5.0

A+ from me, i cant ask for anything better... well maybe the cost :)

Pros

the ease, the detailed illustrations, the ability to look up time for repair work, and the ability to get the right parts for my customers

Cons

i think there is nothing i can complain about, Mitchell has always dome me right, when i was in a pinch

Review Source

AS

Andrew S.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Mitchel "

January 11, 2023

5.0

Will continue to use them for a long time to come

Pros

Their ability to look up any vehicle. Very convenient

Cons

The pricing I believe is slightly high. But worth it

Review Source

GD

Greg D.  
Ex-Owner  
Automotive  
Used the software for: 1-2 years

### "Unwilling To Cancel Contract After Business went under "

May 11, 2020

2.0

Great at point of sale terrible after that.

Pros

It works although everyone I talked to after purchase recommended CCC.

Cons

They are unwilling to work with you on the contract. I went out of business due to the Covid-19 and they would not let me out of the contract even if I were to get the account current. I tried to work with them, but it seems like going out of business is not hard enough they want to ruin my personal finances as well. Thanks.

Alternatives considered

[CCC ONE](https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/)

Reason for choosing Mitchell RepairCenter

Mistake

Review Source

SC

Sarah C.  
Manager  
Automotive  
Used the software for: 2+ years

### "Not so great"

April 9, 2019

2.0

We used Mitchell for over 4 years, we managed to get by. We then switched to a much better rated program and wow the differences. Mitchell is a very hard system to navigate there aren’t many options and the ones it does have are a mother to figure out. I was extremely happy when we went away from them.

Pros

Honestly the only thing I really enjoyed within the system was their detailed diagrams

Cons

It is a very hard to navigate system, customer service is not very helpful at all.

Review Source

JT

Jake T.  
Manager  
Automotive  
Used the software for: 1-2 years

### "Great Wiring Diagrams"

September 18, 2018

4.0

Automobile Diagnostics

Pros

Mitchell has always outperformed the competition when it comes to wiring diagrams for automotive repair

Cons

the management software lacks small features that make good software great, like texting customers through the main service writer platform.

Review Source

JL

James L.  
GM  
  
Used the software for: 6-12 months

### "We were oversold and the product would not work appropriately for our company yet could not be let o"

February 26, 2018

2.0

Pros

I am so disgusted by the attitude of this company that I cannot think of one positive reason to do business with them or have their software.

Cons

The absolute worst company service and company in general to deal with that we have ever encountered.

Review Source

JA

Jonathan A.  
  
  
Used the software for:

### "Pretty decent software for repair centers"

February 1, 2017

4.0

That software is well built, containing lots of nice feature. You can access to parts, paints, etc. etc. I would recommend this !

Review Source

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