CCC Information Services

CCC ONE Total Repair Platform

3.5 / 5 8 reviews


Average Ratings

8 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

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About CCC ONE Total Repair Platform

Helps multiple and single location repair operations automate day-to-day processes and manage their businesses more efficiently.


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CCC ONE Total Repair Platform Features

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CCC ONE Total Repair Platform Reviews Recently Reviewed!


Used as management system for body shop.

Jun 12, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ability to export to Quickbooks to avoid double entry for accounting. Reports are good too. Ability to export to Excel also helpful.

Cons: System is complex and valuable but not very good training available on specific shop issues. I feel that we don't understand all the amazing things we could be doing if we knew how to better use the software.

Overall: Export to Quickbooks and Excel very valuable. Ability to scan documents into each RO saves us so much time if we need to research old files.

Best auto repair tool there is.

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Best auto repair tool there is. Much easier to use than its competitors. Updates quicker than competitors also.

Cons: Support can be a little hard to get through to. Could stand to update even sooner in the year. Highly recommend.

I'very used this software for several years now and the price keeps keeping higher and higher.

Jan 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: It is user friendly and gives access to all vehicle data, but this data is also available through most other estimating software programs at much lower costs.

Cons: Buyer Beware ....This company uses one sided contracts to lock their customers into agreements where they can and do increase their rates. Crooked Crooked Company Policies.

bad customer service and very expensive

Sep 25, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: the tech guys are pretty great
and honestly Icant think of any other PRO! I mean I have kept this for so long because I am a creature of nature and don't like change but it seems as if they have finally gave me a reason to change

Cons: way too expensive and if they want to change your bill in the middle of your contract they can and then tell you theirs nothing you can do about it after a small giggle *rude*
.I have had this software for 30 years when it was something different and now the price keeps going up

the company will put things on your account and then say that you signed a contract however the signature is not your signature nor is it anyone that works for your company!

There's a reason 80% of the industry uses this software. And I've surveyed about 200 appraisers.

May 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: This software contains data needed for the most simple repair. And the cross-reference with estimating guides just educates you further.

If you want to back up your marketing with effective estimates and productivity, start here.

Cons: I would appreciate the ability to zoom in on diagrams, to click those tiny parts. And like other programs, sometimes it takes 5 minutes to find a fender molding or pillar molding.

Overall: Accurate estimates, 4 insurance companies put me on direct assignment.

Best in the Business

Apr 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I currently use CCC One Total Repair Platform and it's great! It's extremely easy to use, is far better than Audatex and the management side is also a lot easier than Rome or Nexsyis. You don't have to constantly export and import your EMS from C1 to your management program because it's all wrapped into one. Could it be better? Sure. But one thing I like is they are constantly improving and updating their product. I also use CCC One Touch for mobile estimating which makes our business stand out from the rest who still use clipboards and cameras to write estimates. I can show the customer exactly what I'm talking about as I'm writing the estimate. There is no disappearing behind a computer to give them sticker shock 15 minutes later. You do have to wait for tech support sometimes, but the times I've needed them have been few and far in between.

Way over priced.

Sep 30, 2015
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Nothing more to say just way to expensive for the smaller shops.

They make so many promises that they cannot follow through on. Very poor support.

May 12, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I really can't even start on this. They have been so deceptive in their dealings with us. I hope other shops have a better experience with them.....................