# Page 2 | CCC ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is CCC ONE the right Auto Body solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/reviews

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CCC ONE

4.3 (41)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 20th, 2026

# Page 2 - Reviews of CCC ONE

## Showing most helpful reviews

Showing 26-41 of 41 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DG

Dan G.  
Trainer  
Automotive  
Used the software for: 2+ years

### "CCC One"

August 14, 2023

5.0

Pros

Easy to use product that helps provide a professional document to the customer with their repair plan.

Cons

It could use better cloud/ online presence for repair planning in the same fashion as the desktop version

Review Source

MW

Matt W.  
Fixed Operations Director  
Automotive  
Used the software for: 2+ years

### "CCC has a great product with great support!"

August 14, 2023

5.0

Pros

Very easy to use and navigate. Very dependable.

Cons

I don't believe there is anything that I do not like about this product.

Review Source

MP

Milva P.  
Coach  
Automotive  
Used the software for: 2+ years

### "CCC User Review"

August 14, 2023

5.0

Excellent

Pros

Ease of use and support from local and internal TS

Cons

Better inventory management and load leveling

Review Source

KS

Kevin S.  
Finance Analyst  
Automotive  
Used the software for: 2+ years

### "Easy, useful and extremely important for business"

March 14, 2023

5.0

The program offers you several guidelines and functionalities. Information correctly fed into the system makes it easier for you to control

Pros

I like the practicality and ease of use of the system tool

Cons

I don't see any point that is negative at the moment

Review Source

JS

Jim S.  
auto body shop  
Automotive  
Used the software for: 2+ years

### "CCC review"

August 14, 2023

5.0

Great!

Pros

estimating system and their drive to create a better product

Cons

production schedule seems to be lacking a bit

Review Source

GC

Greg C.  
owner  
Automotive  
Used the software for: 2+ years

### "Poor support"

March 14, 2019

2.0

Very poor support after purchase

Pros

I the system could be great. The problem is the support! CCC rep will be at your shop every month trying to sell you the system showing you how well it works. Once you sign up, is where the problems start. Training is where they fail. You get some online training and couple of days in house. After that forget it, You will never see anyone again. Unless you pay for it. All of my other management system there reps come by 3 to 4 times per year to try and help us with problems. CCC answer call teech help line spend 20 min on phone and then they tell you its your problem you did something worng, or system is set up wrong.

Cons

You must go to three differnt views to get all the information you need to get thinks done

Review Source

LS

Lucas S.  
CEO  
Automotive  
Used the software for: 2+ years

### "CCC One"

August 15, 2023

5.0

CCC has been great to deal with from the get go. They have helped streamline our operations.

Pros

CCC is a great product that has many features to help run our business.

Cons

There is nothing I would change. They have been very accommodating

Review Source

KG

Kasey G.  
manager  
  
Used the software for: 2+ years

### "bad customer service and very expensive "

September 25, 2017

3.0

Pros

the tech guys are pretty great and honestly Icant think of any other PRO! I mean I have kept this for so long because I am a creature of nature and don't like change but it seems as if they have finally gave me a reason to change

Cons

way too expensive and if they want to change your bill in the middle of your contract they can and then tell you theirs nothing you can do about it after a small giggle \*rude\* .I have had this software for 30 years when it was something different and now the price keeps going up the company will put things on your account and then say that you signed a contract however the signature is not your signature nor is it anyone that works for your company!

Review Source

DH

Donna H.  
office administration  
Automotive  
Used the software for: 2+ years

### "Review by Styles "

August 4, 2022

5.0

we use it daily and it is pretty user friendly

Pros

recognized as one of the best estimating software products

Cons

unable to void some things after they have exported

Review Source

SH

Shelby H.  
Owner  
Automotive  
Used the software for: 2+ years

### "Do not use CCC or carwise"

March 29, 2019

1.0

Use any other platform besides CCC

Pros

There's nothing I like about CCC and carwise. Customer service is a joke

Cons

Customer service is absolutely horrible and carwise is the most unfair review site possible. It's deceitful for shop owners and deceitful for consumers to use as a review or to post for a review.

Review Source

GA

George A.  
Collision estimator  
Automotive  
Used the software for: 2+ years

### "Best auto program"

March 14, 2019

5.0

Pros

That everyone at our shop iOS or android can download the mobile app and have it with us at all times.

Cons

Sometimes it lags but once restarted it will work. Sometimes pictures don’t turn out so we have to retake them but other than that the app is great.

Review Source

KG

Ken G.  
Director of Information Technology  
Automotive  
Used the software for: 2+ years

### "CCC One delivers exactly what is promised"

August 29, 2018

5.0

The software performs exactly as promised and is relied upon heavily by our shops. Any time there has been trouble, their technical support is quick to diagnose and repair the problem regardless of the cause.

Pros

Their software will interface with almost every vendor/supplier/insurance company on the market by using the EMS In / Out feature of their software.

Cons

No cons found in the 6 years we have run the software.

Review Source

DV

DAVID V.  
Estimator  
Automotive  
Used the software for: 2+ years

### "Best estimating software!"

February 2, 2019

5.0

Pros

I like how much faster it is to use than Audatex. Also it has a bunch of valuable reports.

Cons

I don't like how picky it is when you are trying to merge an assignment, they should loosen up the search parameters when trying to merge files.

Review Source

TM

Thomas M.  
Shop Manager  
Automotive  
Used the software for: 6-12 months

### "There's a reason 80% of the industry uses this software. And I've surveyed about 200 appraisers."

May 24, 2017

4.0

Accurate estimates, 4 insurance companies put me on direct assignment.

Pros

This software contains data needed for the most simple repair. And the cross-reference with estimating guides just educates you further. If you want to back up your marketing with effective estimates and productivity, start here.

Cons

I would appreciate the ability to zoom in on diagrams, to click those tiny parts. And like other programs, sometimes it takes 5 minutes to find a fender molding or pillar molding.

Review Source

PB

Peter B.  
  
  
Used the software for:

### "Best in the Business"

April 6, 2016

5.0

I currently use CCC One Total Repair Platform and it's great! It's extremely easy to use, is far better than Audatex and the management side is also a lot easier than Rome or Nexsyis. You don't have to constantly export and import your EMS from C1 to your management program because it's all wrapped into one. Could it be better? Sure. But one thing I like is they are constantly improving and updating their product. I also use CCC One Touch for mobile estimating which makes our business stand out from the rest who still use clipboards and cameras to write estimates. I can show the customer exactly what I'm talking about as I'm writing the estimate. There is no disappearing behind a computer to give them sticker shock 15 minutes later. You do have to wait for tech support sometimes, but the times I've needed them have been few and far in between.

Review Source

DB

Douglas B.  
Collision manager  
  
Used the software for:

### "They make so many promises that they cannot follow through on. Very poor support."

May 12, 2015

1.0

I really can't even start on this. They have been so deceptive in their dealings with us. I hope other shops have a better experience with them.....................

Review Source