protel hotelsoftware

protel PMS

3 / 5 8 reviews

Who Uses This Software?

Innovative hotels, from large multi-site to smaller independents, who rely on technology to do most of the heavy-lifting in their daily operations. We have ideal product variations for allcomers.


Average Ratings

8 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • protel hotelsoftware
  • www.protel.net
  • Founded 1994
  • Germany

About protel PMS

Hotel software for an all-in-one hotel management solution from small individual hotels to large international hotel chains.


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protel PMS Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

protel PMS Reviews Recently Reviewed!


Good ,solid software with a lot of options , tons of reports and a lot of add ons.

Oct 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Highly customisation in almost every feature of the software.

Solid performance in sales, reservation and front office department . Restaurant POS operates well .

Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only ..

Ease of use is not that good but it can be learned without much effort.

Connectivity with third party software .Powerful add ons.

Good costumer support

Stable.

Cons: Price of the software could be more competitive .

If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies"

Interface bit dated , needs an update .Also the reservation module needs to show more information .

In some new PC's sometimes the software crashes ( weird but unacceptable issue,)

Vendor Response

by protel hotelsoftware on November 30, 2017

Dear Dim,

Thanks for taking the time to share your valuable experience of working with our software. I'm really pleased to hear you're getting so much out of it.

As for the downsides you have mentioned, we, like any other top #hoteltech vendor, are working hard on delivering even better value.

Have you seen what the new protel.I/O can do? It addresses the interface/add-on conundrum; opening up our software to engage more freely with other vendor's products.

Google what our CEO Ingo Dignas said 2 weeks ago at the HITEC Dubai - I'm sure you'll like it!

Again, thanks for choosing protel.
-Jeremy Armes, VP Marketing, protel hotelsoftware GmbH

Terrible system. No Interfaces. Slows down staff.

Jun 22, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: not a thing.

the only compliment is that they have an EXCELLENT sales team, who really know how to hide the truth and bend lies around you.

Cons: awful system speed.. and their excuse is "it is a cloud version, so too much traffic". yes, try and tell this to your guests.

NO PCI COMPLIANCE! The system will not log you out and guest data will always be on display

No Groups or MICE possibility.

no payment integration..

in fact, no interface integration. don't let them lie to you about Open API and simple Plug and Play.. challenge them before the sale to build and deliver an interface.. then wait 6 months for a result full of holes and bugs.

No overbooking functionality.. no overriding functionality..

the system date and time is always wrong.. (no, this is not the end of day routine.. this is I make a change NOW, and the system tells me I made it 4 hours ago..)

reservations and guest data disappear from the system like magic..

no reporting that is useful

everything that you can report is in GROSS - not NET.

useless guest confirmation letters and invoices - we cannot pull any guest facing material out of the system and we have to manually build it.

no rate mapping - you must rely on protel support for rate mapping which may take a month - so say goodbye to flash sales or promotions.

and this is just the tip of the iceberg my friends. Stay FAR AWAY from this system.

Overall: none.

we will pull out of this software and revert to original suppliers.

Waiting for a Interface and Protel Germany is unreachable for several moths

May 16, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Only good thing is that it's a cloud based system. Support from HTS is good but they are depending on protel Germany.

Cons: Protel Germany is unreachable for several months after more than 250 calls to Protel there was no one who was able to give answer to some simple questions. They always promise to call back but it never happened. At this moment we are still waiting some interfaces

Vendor Response

by protel hotelsoftware on June 02, 2017

Dear Lars,

I'm very sorry you had a bad experience with our hotel software and support. This is not what our successful hotel software brand has been built on.

Your account shows all issues have been marked as resolved. Some of your 250+ phone calls must have been acted upon! Also, I note that our regional supplier is responsible for your ongoing support and training contracts, getting back to your colleague the very same day he called.

The new interface you refer to is non-hospitality specific and subsequently an exceptional case and can not be compared to the 1000+ interfaces protel already provides. This might explain (not excuse) why the process takes longer as usual. Our development team here in Germany was in frequent contact with your developers, supporting them with any technical questions.

Your local support partner is managing your project, and are your first point of contact.
Thanks for bringing this issue to our attention.
Jeremy Armes, VP Marketing

Awesome product and very user-friendly.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This PMS has been a life saver, it has a vast amount of options and it is very easy to use this platform. It has a lot of data points and all the hotel team members are able to use this efficiently.

Cons: More functions/reports should be added. We have not seen any real changes since we started using this.

Vendor Response

by protel hotelsoftware on May 16, 2018

Thank you very much for taking the time to review our PMS product, and for sharing your positive experience here with the community on Capterra.

I can feel the "protel-Love" brimming over, and also acknowledge we can do even better. Although protel has been building successful PMS for nearly 25 years, we have not stood still.
Our product is constantly evolving, due largely to customers like you, who let us know what current and future requirements they wish for.

(More reporting? Got it!)

There are lots of exciting additions in this space due to our new www.protel.io functionality. Ask your protel representative for details, or head over to the marketplace to see for yourself: smp.protel.io)

Again, thanks for sharing your enthusiasm!
Jeremy Armes, VP Marketing, protel HQ, Germany.

Customers service dramatic

Mar 08, 2016
3/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: Nice product but lots if downtime.

Especially the banqueting module mice, is far from operational and our sales team is down for 6 days now and still no answer from out reseller hts and protel germany itself.

Bad support...

Vendor Response

by protel hotelsoftware on August 03, 2016

Hello Mr. Schilder,

Thanks for liking our product - especially during the stressful time of the technology transition, earlier this year.

I find it hard to imagine that you were left for 6 days without an answer - and would like to apologise on behalf of all of us, our partners and the team here at protel HQ, Germany.

We are aware of certain communication issues which sadly do affect the perception of our services, from time to time.

We are doing all we can to address these issues, and improve upon our communication. Without the continued support of truly amazing hotel customers like yourselves, we would be doing our own brand an injustice.

We pride ourselves in delivering that special, personalised spark, which helps you streamline the individual processes in your own hotel business.

Obviously, something went very wrong here.
I'm glad to see you are still a protel customer, though!

Reach out anytime jeremy.armes@protel.net

Jeremy Armes
Marketing Director

After four months we choosed another product

Apr 02, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We had many problems with this software. All the interfaces with keycard system, POS and financial packet where not functioning. Both implementation partners HTS/Econostra and Protel Germany could't help or didn't want to help. Another client of this software descripted it well. As long as you have a small hotel with no banqueting and interfaces this product is OK otherwise not.

Vendor Response

by protel hotelsoftware on April 10, 2015

Dear Job,
thank you for your feedback. Our systems are used by more than 12.000 hotels of any size and kind in more than 80 countries world wide. We hear with regret that our software was not conducive to your operations.
Best regards,
Manfred Osthues
protel hotelsoftware GmbH
Germany

Protel Is not a great PMS system

Apr 06, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The PMS system is reasonably priced. It is a good system for international hotels. The system also has great language translations

Cons: It cannot be integrated with anything. The customer service is also not that great as they are located abroad and they don't get back with us.

Overall: No benefits here. Other PMS systems are better solutions.

Vendor Response

by protel hotelsoftware on April 11, 2018

Dear Reviewer,

I'm sorry to hear you have not found a perfect match with protel.
Please reach out directly (e.g. via live Chat on our website) and I will do what I can to help.

Actually, we have well over 1,000 interfaces, for example to POS-, phone-, channel- and yield systems, so I'm sorry it didn't work out for your property.

On a positive note, it is great to hear that you are happy with our pricing, language settings and consider us as a solid system for multi-property hotels.

Have you heard about our new protel.I/O Hospitality Platform? It empowers hotels towards consistent growth, by harnessing all available technological advantages of the moment, regardless of the specific manufacturer tool-set. Vendor-neutral is the new now. I am sure that you will love this game-changing #hoteltech as much as we do, where interfaces become a thing of the past.

Jeremy Armes
VP Marketing, protel hotelsoftware GmbH

Protel is the Best

Jul 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: a simple comparison between the most best Hotel Software solutions, shows that Protel is the best from the both technical and pricing point of views.