# AbelMed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AbelMed the right Electronic Medical Records solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/83829/AbelMed/reviews --- AbelMed 4.1 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AbelMed Ease of use 4.4 Customer Service 4.8 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Aaron C. Doctor Medical Practice Used the software for: 1-2 years ### "Excellent EMR" January 31, 2020 5.0 My experience has been positive. There were the usual growing pains but these were all handled smoothly by the support staff and there were no interruptions in my daily schedule. Pros Very User Friendly Great lay out including the nice fonts and just the right size and spacing for various icons/tabs. Lab results can be marked signed off or reviewed which is a helpful distinction when needing to review prior paper records and still wanting a time stamp for future auditing/review purposes. Has the ability to forward previous encounters which is helpful for things like Diabetic flow sheets. Has the ability to have customizable pre-typed entries similar to stamps/templates in other EMRs Support Staff is knowledgeable and attentive The person who trained our office was exceptional. Good communicator. Patient. I found this to be particularly important in ensuring proper migration to AbelMed from paper charts. Cons Sometimes the page may skip a line when scrolling down in the investigations tab. Reason for choosing AbelMed The lay out suited my eye at first. I could see that person who was to be our trainer was good at tailoring her instructions to the individual and was a good listener. That was the main reason for choosing AbelMed but since I've chosen AbelMed, I've been impressed with the EMR and the system as a whole. I think it has a lot of advantages over other EMRs. It is proprietary and they do not leave the quality of their product to the chance coding of various, multiple disjointed programmers (i.e. Oscar). They have a long track record and the risk of the system not being supported in the future is lower than that of other EMRs. They do not have competing interests as other providers (like Telus) might and can focus their expertise on this EMR and AbelDent. Review Source Response from ABELDent February 28, 2020 Thank you for taking the time to provide a review of ABELMed. We are pleased that you have successfully implemented many of the EMR features and that the training and support you have received has met your expectations. To address your scrolling issue, under Dashboard Settings, simply deactivate the screen refresh settings. JM Janet M. family physician Hospital & Health Care Used the software for: 2+ years ### "feels like a family" February 24, 2021 5.0 My overall experience has been excellent over the years. The only sad thing is that I may be forced to look at other software in the future due to requirements from Ontario MD moving forward. It will be like losing a family member. Pros I have used AbelMed now for 14 years. I took over an office that already had AbelMed and bought it along with the rest of the office thinking I would just try it out and switch to something else if it didn't work out. There were all the regular hiccoughs of switching from paper to electronic records, but that was also 14 years ago. Over the years, I have had such good interactions with the technical support team that I now feel like they are family! They have always been prompt at getting back to me, patient, kind and helpful in solving my issues. They have ALL been excellent at providing support to my staff and me. The person who mainly taught me how to use the system was so bubbly and fun and put me at ease when I was so overwhelmed and confused and always made me laugh! I always wanted to meet her in real life! I have found it easy to use and felt ithad all the features I was looking for. I would never go back to paper charts. Cons I would like a software where the email was right in the patient's chart, also I would like the option of cloud-based software. Reason for choosing AbelMed I bought it with the office I was taking over. Review Source AS Arthur S. Lead Physician Medical Practice Used the software for: 2+ years ### "Disaster !" May 30, 2017 1.0 Every time they fix one issue, another issue arise. Pros The monthly fee is the lowest in Ontario. They used to have fair customer support, now, I think they have only a few people available that make your waiting time unreasonable. Cons After several years of using this program, I can tell my colleagues this is a waste of money. You can faster if you use just the WORD processor for your notes. Referrals, prescriptions, navigating CPP - if you have 2 patients in an hour, yeh. may be. Review Source DP Daisy P. PEDIATRICIAN Medical Practice Used the software for: 2+ years ### "Service for trouble shooting is timely and professionally rendered with a teaching component." September 25, 2020 4.0 I am very grateful for the expertise provided by \[SENSITIVE CONTENT HIDDEN\] as he will go through the problem list carefully and come up with a solution. His prompt attention and kind nature is very helpful in a busy pediatric office. Pros The medical students find it is excellent as it is systematically configured so they do not miss details e.g review of systems is categorized in detail. Cons sometimes the clicks are too many to fax off a Rx to the pharmacy e.g. needing to close the current encounter and then open the Rx tab and then only will the Rx be linked to the encounter. Review Source Response from ABELDent October 23, 2020 Thank you for reviewing our software and giving us feedback. We are happy to hear of your experience with our product support team - we pride ourselves on service excellence. We have a solution for easily faxing Rx to pharmacies - if you create your Rx from within the encounter note, then you can see it right away and fax it right away no need to use the Rx tab. BB Barry B. Manager Hospital & Health Care Used the software for: 1-2 years ### "Abel Lets you do more" November 5, 2019 4.0 Pros It is a tool that allows a facility with few employees to do so much more than in the past. We are able to take advantage of the capability of the software and reduce the amounts of cancellations and missed follow-ups of our clients. Going completely paperless is now a possibility. Cons Moving between options can be a bit slow especially when booking an appointment with person on the phone Review Source Response from ABELDent December 2, 2019 Barry: Thank you for your review of ABELMed Software. It is good to see that you are taking full advantage of the software - in particular, the feature that tracks missed and cancelled appointments so that they can be dealt with in a timely fashion. Please feel free to contact support to get tips on system navigation when booking appointments. HB Hany B. MD Medical Practice Used the software for: 2+ years ### "Review of Abel software" April 10, 2020 5.0 very good Pros The product is user friendly and drugs are updated regularly Cons brand names and generic names are not always available Space for progress notes needs to be increased Alternatives considered [OSCAR](https://www.capterra.com/p/143946/OSCAR/) Reason for choosing AbelMed Value and quality Review Source Response from ABELDent April 17, 2020 Thank you for the review! We strive to continue to improve ABELMed and appreciate the feedback. PT Paul T. Director/Owner Hospital & Health Care Used the software for: 2+ years ### "Clinic operations" November 25, 2019 5.0 Pros Very easy to operate. User friendly. Very convenient for our clinic to operate day to day. Cons Never had a problem with the services provided by abelmed. Review Source Response from ABELDent December 2, 2019 Paul: Thank for your review of ABELMed. Glad to see it appears to be meeting all your needs and that you are happy with the support. BM Bronia M. Administrative coordinator Medical Practice Used the software for: 1-2 years ### "Tcd review" November 29, 2019 4.0 Pros Very easy to navigate and self teach. The Cons Missing some features that newer EMRs have Review Source Response from ABELDent December 2, 2019 Thank you for reviewing ABELMed. We are glad that you have found the software easy to learn and use. There are many recent EMR feature enhancements and improvements to ABELMed that you may be unware of. Please refer to the myABEL Portal to download the latest version and related notes or feel free to contact Support for additional information. LA LeAnne A. Patient services representative Hospital & Health Care Used the software for: Less than 6 months ### "Love the patient portal" April 3, 2024 4.0 Pros The patient portal is easy to use. Helps make e prescription easy. Cons Some of the templates can be difficult or unintuitive to use Review Source OO Omotayo O. MD/CEO Medical Practice Used the software for: 6-12 months ### "Very Good!" April 23, 2018 4.0 Pros Allows for remote patient monitoring, reduces hospital stay, improves the overall patient experience Cons Requires a whole lot of bottlenecks for institutional approval, and many clinicians are not willing to relearn Review Source MW Moses W. Used the software for: ### "null" July 15, 2018 4.0 Review Source Similar Products Featured ## Related categories [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Primary Care EHR](https://www.capterra.com/primary-care-ehr-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.