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Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales. Shopify currently powers over 160,000 retailers in 100 different countries, including: Tesla Motors, Gatorade, Forbes, Amnesty International, Encyclopedia Britannica, Maxim Magazine, CrossFit, Black Milk Clothing, Herschel Sup
Provider
Shopify
Located In
Canada
Foundation
2004
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Live Online, Documentation, Webinars, Videos
Support
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Phone Support, Email/Help Desk, Chat
Small to mid-size on standard plans and Enterprise companies on Shopify Plus.
Content Source: Shopify
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Reviewers commend Shopify for its robust customer support and the seamless integration with social media and third-party apps. They value the platform's powerful marketing tools, including SEO features, email marketing, and customer engagement options, which help businesses attract and retain customers. Users also appreciate the brand recognition and the ability to connect with millions of potential customers through various channels, enhancing their online visibility and sales.
Users find Shopify's multiple payment options and integrated payment processing convenient for managing transactions and enhancing customer satisfaction. They appreciate the secure hosting and the variety of payment gateways, including credit cards, PayPal, and Apple Pay. However, some users express concerns about the high costs associated with transaction fees, customization limitations, and the need for additional paid features to fully optimize their online stores.
Pros
I have learned that selling is not only good for profit but also advertising since it shows to a large audience your reliable.
The experience was great and saving money and getting rewarded is worth it in the end and your rewards add up.
Shopify is an excellent solution for both beginners and professionals. They offer a 14-day free trial and it is user friendly.
Overall it's been a great experience. I had previously been hesitant about downloading the app, but once I did I was glad I had, ease of use, and notification is top notch.
Cons
It can be a bit confusing and scary when you first look at it with a blank website.
Each time I close this software, I'll have to re-login typing my email and password and it freezes sometimes, I'll have to logout and login again to see my sales stats.
Shopify refused and the Vendor was very apologetic and said they heard all the time from customers how unprofessional Shopify's policies were.
When you want to implement your custom storefront you have to look around and understand more things. The Storefront API has some limits, refuses connections and returns errors from time to time.
Most Recent Video User Review for Shopify
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This will Escalate your Business!
Luis V.
"Great Platform For Beginners in Ecommerce"
Overall: Overall it was good, they make great websites whether they are blogs or stores and a better selection of vendors than many of the other dropping shipping platforms.
Pros: I like that shopify had a wide selection of merchants to choose from when you were setting up your store, they had everything from simple merch, regular clothing and even an adult products(if thats what you want to set up!). Also, a lot of vendors work with them so they always have different promotions going on to get your store up and going. And if you want to pause it you can keep your whole store with out losing anything for a much lower cost.
Cons: What I didn't like is when it comes to getting your products into categories it's not as simple as going under the title of the page and checkmarking the products that you want for that page. Also, while they do have a lot vendors so many people use shopify that many times a lot of the products are sold out and thats a problem if you are going to be a vendor on a large platform with millions of users such as Shopify you have to keep up with the demand. And you can never just call everything has to be done through email and chat. And when shopify accounts were comprised such as mine was I would have rather spoke with someone about the situation than continue to have online interaction on the account that was compromised.
"Overall great experience thus far with shopify."
Overall: All in all I must say I have had a positive experience using shopify to build my online business. They provide excellent analytics tools to help you keep up with every detail of everything that happens on your site. From customer traffic and sales figures, to guides on what to do next to increase sales and conversions going forward, they have your back.
Pros: The site is really easy to navigate and understand. In one afternoon I was able to get a complete ecommerce site/store set up and stocked with products for print on demand that I personally designed myself. There are options and customizations available for every aspect of the site from the color of the header background to the profit margin percentages I wanted for each item to additional admin apps that are customizable as well!
Cons: All those options can be overwhelming to someone who is new to working or selling online. While there are live chat agents available and help tabs and menus everywhere on the site it still can take some time to get familiar with everything and the functions. I wouldn't mind seeing some simplification of some of the terminology used on the site.
"DO NOT trust this evil company"
Overall: After spending 8 months building and refining my store on Shopify, with absolutely no warning and no consultation with myself they took down my store and locked me out of my account permanently. They stated that my store was too 'high risk' for Shopify to support. We are a fully incorporated and licensed online retailer for garage equipment... would hardly say that is high risk. Over the 8 months we were building the store my experience with Shopify's systems and their customer service was absolutely horrible. I have never encountered a business with so little care for their customers. AVOID SHOPIFY AT ALL COSTS. would give 0 stars if I could.
Pros: Absolutely nothing good to say about this company. Their user experience is terrible and their customer service is absolutely atrocious
Cons: Shopify has no interest in supporting small business. All they want to do is take your money and they do not care at all what happens to your business. I have never encountered another business with so little care for there clients. They are crooks and bullies. their user experience is FULL of bugs, you will constantly be reaching out to customer service. Their customer service is AWFUL its only an online chat (there's no way to talk to them on the phone) with a bunch of agents who have no idea what they are talking about, I was constantly receiving contradictory answers from different agents. The only reason they have customers is because of their massive marketing budget pushing lies onto the public. If people knew how this business operated no one would be using it. I can honestly say I have never had a worse experience with any business in any sector than I have had with Shopify. 8 months of hard work and money down the drain after they deleted my store and locked me out with no warning, no explanation and no consultation. To quote part of their brief and rude email; "for security and privacy reasons we are unable to divulge the results of our reviews and investigations" which makes no sense considering everything in the investigation would just be my details and info.
"A Solid E-Commerce Platform with a Few Costly Extras"
Overall: Shopify strikes a good balance between being simple to use and packing a decent amount of power, making it a solid pick for most e-commerce businesses. It’s got a great mix of tools and resources to help you grow, and while there are a few downsides – like the costs and some tricky bits with advanced customisation – you can usually work around them with a bit of careful planning.
Pros: It comes with loads of built-in tools, like inventory management, payment processing, and shipping integrations.
Cons: Shopify can get a bit pricey, especially when you add up the monthly subscriptions, transaction fees (if you’re not using Shopify Payments), and the extra costs for apps to get all the features you need.
"Shopify Review"
Overall: Great overall experience, no need for a web developer, its easy to create a website, and use an existing theme available, can set up tracking and add the built in Cookie banner etc. Easy to add products and check orders also
Pros: Its easy to navigate around this CMS and its got all the features you would need when creating a website, lots of theme options and setting up tracking and adding products is very easy.
Cons: Iv had a good experience so no cons from me
