Who Uses This Software?

Miva is the optimum ecommerce platform for growing enterprise businesses, with broad experience designing sophisticated ecommerce solutions to manage vast product catalogs and elaborate integrations.


Average Ratings

70 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Pricing Details
    Call for pricing
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Miva
  • www.miva.com/
  • Founded 1997
  • United States

About Miva

Miva is the creator of a premium ecommerce platform for modern enterprise business. To date, Miva software has powered more than $100 billion in online sales worldwide, leveraging content and complex data into sophisticated site UI, state-of-the-art transaction and inventory management, and strong systems integration. Miva's in-house development and design team empowers a global community of store owners, web developers, and designers to build innovative omni-channel B2B and B2C businesses.


Miva Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Abandoned Cart Saver
  • Catalog Management
  • Credit Card Processing
  • Discount / Coupon Management
  • Inventory Control
  • Product Configurator
  • Product Ratings / Reviews
  • Refund Management
  • Returns Management
  • Shipping Management
  • Tax Management

Miva Reviews Recently Reviewed!

Great!!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Works good, looks good and easy to use. I am not a computer wizard but I can use this program with out a lot of assistance, and when I do need assistance Miva provides it quickly.

I am not a computer expert, but customer service agent was patient and gave me excellent customer support.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to list new products and to change details about existing products. Customer service has always been helpful with any questions.

Overall: It's easy to make sales through my web site. They have good SEO.

Great customer service. All problems handled timely and professionally.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how the software is user friendly, and how I can always get in touch with a Miva representative if I run into problems. We have been adding alot of additions to our website, and I'm not sure how far I would have gotten if I couldn't go to miva for a quick solutions.

Cons: No complaint so far except that some review system apps do not work with Miva's system, which is frustrating because now I have to find new review systems. Not a huge deal though.

We have been with Miva since 2002. The cart and support have always been excellent.

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Miva is easy to use and flexible. Every time we have upgraded we have looked hard to see if there was something better value for money and did not find anything. Uptime on our cart has been very close to 100% and if we run into a problem the support staff are quick and very helpful.

Cons: I would like free, recovery of the abandoned, post-input, customer information URLs, containing the customer email and other information (just before shipping and payment method selection). Followed by an automatic promotion, module. Nobody else has this either

Overall: An effective website shopping cart with 100% uptime that is intuitive and easy to use.

Great dealing with a professional Miva Support. Answered and resolved my concerns.

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly. I like the fact that support is patient and understanding and walks me through the process.

Overall: It suits my needs at the current time.

Great Customer Support

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had a particularly interesting shipping problem to deal with and the support staff was tenacious in finding a way to resolve my issue. He asked if he could have a few minutes to work on it rather than keep me waiting. He called me back in about 15 minutes and stepped me through the steps necessary to fix a problem that I just couldn't figure out on my own. His technical support solution will save us money we were losing up until this time. I cannot thank him enough for taking the time to really listen to what my problem was and caring enough to resolve it for me. Truly appreciated!

superb customer support

Nov 17, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: In calling Miva Merchant today (early hours of the morning EST) Nick gave great support...he solved the problem for me (cut off), showed how I could avoid the situation another time and offered a possibility for website help in the future and also solved a future problem for me which I was unaware of at the time. He was patient, clear in his help and extremely willing to offer assistance. Thank you.

Support Service/Sam Newbold

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is user friendly and comes with great customer support.

Overall: I have been using Miva Merchant for over ten years and I want to say how happy I am with the program, the support, and the consistency of excellent customer service! I have been talking with Sam Newbold about a new website and he has been more than helpful - very responsive, knowledgeable, and patient. He has been a tremendous asset to me in this new update!!

Best Customer Support Ever

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service was superb. Nick answered all my concerns, and was patient and courteous and addressed all my issues - why can't all customer service experiences be this good! Thank you Nick for your great work.

support is quick

Sep 23, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Powerful - alot of options. I like the upgrades done.

Cons: Not as user friendly (backend) as big commerce or yahoo. front end works great for end user.

Overall: Miva is pretty good - not as user friendly as some other carts but pretty powerful if you know a little html. Support is quick - the turn around is good.

Recommendations to other buyers: the most frustrating part of miva store is the customization of pages. Aside from the product pages, if you want to customize home or other pages, you need to know html to customize which is fine for me but frustrating for my clients.

Miva Merchant Support

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Miva's ability to sync with QB's and ShipWorks is a valued feature. We just could not process our orders as efficiently without it.

Cons: It has been a challenge to get accustomed to each new upgrade. Each one comes with it's own learning curve and it can be time consuming for small business owners to understand. That said, the upgrade from Miva 5.5 to 9 was seamless.

Overall: We have been using Miva Shopping chart for over a decade but just recently started using them as our webhost. We have been very pleased with their support team. The team is attentive and knowledgeable. They work quickly to resolve issues . This fact is very important to small internet store owners.

Recommendations to other buyers: We believe that Miva Merchant is one of the best shopping cart experiences on the market. We have been very satisfied with the added benefit of having them as our web host.

Fast and fabulous!

Aug 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Quick and easy. My problem was solved and I was able to take care of my customer quickly. That is important.

Good Software

Jul 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Easy to use and user friendly application. Use Miva for fast transaction in easiest way. Get quick answers to your problem here.

Great support!

May 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Superb, 5-star support.

Sales: Unmatched Big Sales, Big Dollars, Big Lifestyle Big Miva, always win every day all day long!!

Feb 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Miva Review: 2016

Big Sales, Big Dollars, Big Lifestyle Big Miva, we always win every day all day long with Miva!!

We did the whole thing we are supposed to do as a Miva store, as an eCommerce store that Evolved- thanks to Miva and their People and Storefront

The Miva People: unmatched 5 stars

Technical Support: unmatched 5 stars

Developers: unmatched 5 stars

Design Team: unmatched 5 stars

Sales: Unmatched 10 stars

If you have the wherewithal, the ability and Miva support; then and you yes you, can get to it and make it happen! Big Sales, Big Dollars Big Lifestyle Big Miva, never let us down- We always win every day all day long with Miva!! Store

Tom Schreiber
Miva Store Customer
www.tacticaldefense.com

Quick help!

Jan 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Quick answers to my questions. Very helpful!

Nick in help has been tremendous

Dec 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: i have a lot of decisions to make as to the direction of the software. They help I have gotten from NIck and Doug and Kevin in support have been tremendous.

I don't think I can built such a big site myself. But I have learned a lot in the process already and they have taken the extra time.

Miva Merchant's new pricing model will be their demise.

Dec 03, 2015
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Miva recently changed their pricing model which is now based off gross sales. This is an awful way to do it, since all company's margins are different. Some might have a 50% margin while others may have 5% or 10%. Plans range from $79.99 a month (for up to $100,000 gross sales a year) to $1500 a month (for $1,000,000 gross sales a year). This is really bad and expensive. Our company grosses a little over a million, but our profit margin is just over 10%. That means we are making 100k in profit (before overhead and other costs) and paying Miva 18k of it. How terrible is that? If we stayed with Miva we would most likely lose money overall after all the bills are paid. We will be leaving Miva and suggest others do as well.

The Tech Support Couldn't Have Been Better! Amazing!

Nov 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For a couple of months our site was considerably over it's disk space allotment as we did an upgrade and back-ups were saved. Saturday night I went through the site eliminating "things" I thought weren't needed. I thought the "miracles_mm5" database had to do with an old Joomla version and I deleted it! I forgot that the MIVA store also used a .sql database. Silly me! Sunday night I went to log into the store to find ... NO STORE! I saw the error message that the "miracles_mm5" database couldn't be found and I immediately knew what I had done. The anxiety I felt was intense! I called support at about 6:30 p.m. Pacific on a Sunday evening. Nick answered right away. He was very reassuring and I wanted lots of reassurance. He reminded me of daily back-up that went back for weeks, He said he had to call the Florida tech but that this was "site down" and MIVA would get on it right away. He said, most likely it would be restored from a back up within an hour. ~48 minutes later I received an email saying that the store was restored. I checked and there it was. I realize that this was about 10:30 p.m. on a Sunday evening in Florida. That is pretty impressive tech service! How could that get any better?

Do not waste your money

Aug 25, 2015
3/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: we had been Miva users since Miva4 and recently upgraded to Miva9. It was a disaster in so many ways. I had to pay a license for each of our staff of $50 per month called a seat license. So if 3 people work on your store concurrently during the day - shipping, customer service, admin-- that is $150 per month additional.

Then there is the limit on band width. The more visits, the more you pay. If you have large images as we do, the bandwidth goes up as does your monthly fee.

In today's world an commerce platform should not cost this much for what you are getting.

Now for the image manipulation by Miva. They have this weird algorithm of resizing images and it does not necessarily fit within the scope of the product page. So our images did not blend well with one another which threw the whole design off.

The SEO fields are weak. The categories are confusing to work with.

We finally gave up on miva9 and went with another platform. Almost forget, their technical support is almost non existent. Took 3 days for an answer via email and you can never get through on the phone.

Since leaving miva9 I have tried 2 other eccomerce platforms and their prices and performance have been superior to miva9.

Nick Rodney's Customer Service is Incredible

Aug 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Well, I truly doubt I've ever had better customer service in my lifetime than that provided by Nick. In fact, I made it a point to wait for the times he was working to try to garner only his help specifically in the areas that needed to be undertaken. I trust him fully in his knowledge of Miva and its related areas, and in his amazing attitude towards work. Nick would suggest and take on improvements that were not even thought of - much less expected - but that greatly benefited me. He also demonstrated a real desire to remove every conceivable negative issue raised, and simply displayed a happy willingness to go above and beyond. And besides all that, he's a really great guy to talk to... So, for example, during the very arduous and time-consuming task of updating both my dev site and regular store site from Miva 5 to Miva 9.004, including my many idiosyncratic requests, my need for explanation (sometimes a few times on the same issue, out of many), and the updating of a ton of modules (sometimes more complicated than might be expected), Nick dealt with it all perfectly, and was kind, modest, and thoughtful throughout. Say it and it gets done, and then he adds to that. Now that's customer service! While very good customer service is rare enough nowadays, excellence like this is almost a shock to your system. (If anyone deserves a raise, it is this man!)

Nick Rodney

Jul 26, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nick was one of the most professional, helpful, knowledgeable and friendly support techs I have ever had the pleasure to work with. I hope I get to work with Nick again in the future.

Thanks, Nick!

Happie is FANTASTIC!

Jun 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had an issue with the Coupon Code showing on our Order Confirmation Email and no one seemed to be able to address or resolve the issue. After much research and anxiety, I submitted a support ticket to Miva and was delighted with the energy of Happie. For 2 days we communicated back and fourth to resolve the issue. Some had told me that this couldn't be accomplished without special coding (cost extra from our design team) but it just didn't make sense. Happie was very willing to work closely with me to resolve this issue and she did. Can't begin to tell you how valuable Happie is...a keeper!! Hope I get to work with Happie again...

customer service-Nick Rodney

Mar 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nick was so helpful & knowledgeable about our server issues & fixed the problems immediately. He was also very patient about any & all questions we had. I would highly recommend Nick in customer service. Thank you!

Upgrading to Version 9

Feb 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had a very good experience with Nick Rodney upgrading to version 9. He was incredibly patient and stayed with us thru the upgrade process to ensure everything was working well with our shopping cart. He helped us add a Fex-Ex shipping option for our international customers which was very important for us.

This is truly great customer service!

Nick is "THE MAN"

Nov 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's funny that the biggest gateway/processor has 9-5 support M-F and NONE on the weekends (won't mention names but Nick knows who I'm talking about) yet MIVA is 24/7. Not only do they have actual support but damned GOOD support. Friendly, effective, patient. Had an emergency Poodle incident and spent a lot of time with support, Nick via phone and others (Jim and Laura) trying to upgrade a store *under fire*... a store from 1999! Flawless. This is why I've been with Miva since 1999 and why I'm staying.

migration

Nov 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Recently, miva migrated my site from another host. My store is complicated, with extensive customizations, attributes and options, including outside pages. The work and support from miva tech was outstanding in all regards.

Shout out to Support Tech Nick Rodney

Nov 19, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I want to express my gratitude to Nick Rodney, Support Technician II, who promptly answered my call to the support line after 11 PM on a Saturday night. Nick patiently answered my questions and helped me correct multiple issues. I really wasn't expecting any help at all so late on a weekend night, but the service I received was outstanding!

NICK RODNEY FIXED ALL THE GLITCHES OF MY WEB SITE!

Oct 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: MANY THANKS NICK FOR YOUR HELP FIXING ALL THE GLITCHES OF MY WEB SITE, THAT WERE PREVENTING ME TO GET ORDERS NOTIFICATIONS AND MERCHANT TRANSACTIONS.

YOU ARE A DEFINITE 5 STARS!
GRACIOUS , VERY PATIENT, AND MOST OF ALL EFFICIENT.

THE BEST !
THANK YOU

Miva is a great service

Oct 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Miva for over 10 years, it's been a great in all that time. They have changed with the times and upgrades have been seamless. In the rare instantces that I have needed tech support, they have always been very responsive and helpful. Chris in particular has been super helpful with a recent problem I had when my card processor changed a number of security settings. They might cost a little more than some other services, but I think it's worth it.

Nick Rodney

Oct 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Recently we were on an important trip with a seldom used laptop and discovered I had failed to update a vital email password . . . my wife's (she is also my business partner). Nick's response was efficient, professional and thorough, protecting the security of our site while gracefully saving me from a stupid mistake.

Miva Merchant is fortunate to have Nick represent them. He deserves every one of those gold stars.

migration of old site to MIVA.

Sep 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Alex Roberts is the support tech who worked with me. He showed an amazing amount of patience with my limited computer ability. He went out of his was to make the migration of my site possible. My shopping cart was outdated even though it was a MIVA product. My host is now MIVA also. the support i got from Alex and MIVA was/is superior.

Nick Rodney

Sep 05, 2014
1/5
Overall

Comments: nick spent an hour with me helping with everything i needed help with ! he is great !
my only compliant is not about nick, but miva's response time. i called, set up a ticket, emailed and it took over 6 hours for someone to contact me. i realize you are busy but this is the 2nd time i have contacted miva with an issue and both times, i set up the ticket early/mid afternoon and received a response around 10PM ! not very timely ... but, both times, the guys who did finally get to me were great !

excellent migration from old web host

Aug 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'll admit I did drag my heels about instituting the switch away from the Miva Mercahant platform in my old web host, but they ( the old host) never told me I wouldn't be able to keep the present appearance of my website if I stayed with them and switched platforms - until it was too late. It was literally 48 hours to the deadline before I figured out I'd have to get a new host to keep the site looking as it was. And, Miva saved the day by offering to migrate my site to their own servers, lock stock & barrel, before the deadline.

And so they did, quickly and perfectly. Thank you Miva Merchant.

OUTSTANDING Customer Service

Aug 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A big THANK YOU to Mr. Nick Rodney for his expertise and professionalism in quickly solving the problem I was experiencing late in the day.

Top Drawer

Aug 01, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Whenever I need help, I always get it, Very professional and will stay with me until the problem is solved no matter how small or big. Very knowledgeable. Has always solved my problems.

Nick great Customer Service Late at night!

Jul 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nick was amazing on solving my issue fast and is very knowledgable on using the Miva platform. I am very great full he works the night shift and is there every time I call at those long late night hours. I have talked to him over three times now and he deserves a five star rating. Thanks again Nick!

Customer Support That Goes Above and Beyond

Jun 27, 2014
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I spoke with Nick today since I was wanting to be sure my transition to a new card processor would go smoothly. Not only did Nick know all the things to be done, he knew how to explain why each step was important. There was no downtime during the call either. During the call, Nick did a quick review to make sure my site was running "up to date". So, with that one call, I also leaned how to take advantage of customizing order confirmation emails using the built in easy to configure templates that I had previously been unaware of and had been wanting to address for a long time. Hats off to Nick and Miva for going above and beyond to keep store operators informed...

Fantastis Cart System & Customer Service

Jun 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nick went well, and beyond for Customer Service, and for that matter so has everyone else. I have been working with MIVA for years, and we are very happy. Thank you for all you guys do.

Help with Miva Admin - Setting up an automatic customer mailer

May 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I received a return call back from your customer support person Chris. Immediately I got a sense of him being "charged up" and "there for me" with a sense of urgency. Since I am a little slow with computers, he invited me to join the session through some conference type software and explained the steps needed for me to create the customer email.
I have spoken to many of your customer folks over the years and I have always had very good experiences. Somehow Chris seemed super fast in figuring this all out which was a pleasure. I so enjoy the fact that all your customer folks work without using "canned sentences" or saying stupid things at the end as in "Thank you for using AT&T - it's been a pleasure working with you". And thanks to all of you for speaking English without a weird accent. You all have my highest compliments. When Chris mentioned that I will have an option to complete a 5-star survey and five being the best, I was disappointed because I wanted to give him a 10. In this forum I could not enter 5 stars in the "customer service" area.

Professional, personable, helpful, the best!

May 21, 2014
4/5
Overall

Comments: Nick went through several issues that had not been resolved prior and was fantastic. I have been a Miva customer for 7 years and they just keep getting better!

These folks KNOW customer service!

May 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This was the best customer service experience I have had in years! And I deal with tech support issues everyday as a Project Manager for a Large interconnect company.

Every company could take lessons from them!

Best compay ever.

May 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can't comment on everyone individually. It world take a week. Miva has the best people.
The tech support is a 10 star rating.
But a shout out to some of my contacts at their firm,
Nick, Jason, Patrick Shea, Stacey, Byran, Robert, William, Joe, Geranamo (sorry about the spelling), Laura, Nathan, Dianna, Frankie, Gene, Jorge, Sam, Pat Elliot. If I missed anyone my apologies.

Frankie Bilyeu - Great Customer Service!!!

May 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have spoken with and been in contact by email several times with Frankie. As always, he is very helpful and courteous. The conversion to Miva 5.5 was painless with everyone's help and I am very glad it has been done . I also changed credit card processors and my account executive was also very impressed with the ease of contacting Miva and getting things done quickly. Many thanks!!!

Nick Rodney ... Extraordinary Customer Support and Service

Apr 28, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nick provided us with fantastic customer support from identifying our current Miva needs to items that we would need in the months ahead. In addition to providing us with the support details he made the upgrades a seamless process so that we could concentrate on business. We are totally in the right hands with Nick.

Miva Merchant Support

Apr 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The support at Miva Merchant is fantastic. Today I spoke with Nick. He was able to resolve all the issues I was encountering with 1 phone call. Always professional/pleasant/helpful. 5 stars is just not enough. :)

Nick Rodney Support Technician II | Miva Merchant

Apr 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nick Rodney
Support Technician II | Miva Merchant did a fantastic job for my company. We had some issues with our emails though our website being kicked back to us. Nick found out why & resolved the issue. Nick kept me informed throughout the process & communicated well with us. I would recommend this product to other companies & it is good to know that we have people like Nick on our side.
Thank you Nick
Jon

BEST SERVICE HANDS DOWN.

Mar 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had problems that I couldn't fix and Miva customer service personal saved the day. Thanks Nick Rondey! Your the best. FTP problems, Shopping cart errors, HT Access files NO Problem.
Thank you

Nick Rodney - thanks!

Mar 22, 2014
4/5
Overall
5 / 5
Customer Support

Comments: Wow! Your patience with me when explaining the process was fantastic.
I look forward to moving my store over and working directly with Miva!
I do appreciate the time and information you gave me - your knowledge base is allowing me to feel much more confident moving forward with this process.
Cheers!

Awesome Product & Amazing Customer Service

Mar 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a long time customer of Miva Merchant since the v4.0 days and now an even happier v5.5 user. The product is the real deal. Any entrepreneurs that want to have a professional & scalable ecommerce platform, this is the perfect product.

Customer Service is absolutely amazing, especially Stacey Atkins. I have literally emailed her 11 times for random store help and she has responded quickly and explained every dumb question patiently.

It's awesome when you have a great product and great customer service behind it.

Upgrading from Miva 4 to Miva 5.5

Feb 27, 2014
5/5
Overall
5 / 5
Customer Support

Comments: For most people, this would have been relatively easy ¿ especially given the wonderful assistance from Miva's support technicians. BUT, as I am a readily confessed technophobe, the transition was truly an ordeal for me and I came close to quitting several times. My Miva version was so old that the keywords didn't transfer over and many of the product descriptions were without the appropriate html code. So in addition to not having a clue about what I needed to do, I literally had to re-write over 750 product descriptions adding keywords and meta tags along the way. My site finally went "live" yesterday. It could never have happened without all of the support technicians who helped. I got extremely lucky when Sam Newbold suggested he stay with me through the whole process so it became one very, very long ticket. Sam held my hand for the past three weeks. I am unbelievably appreciative of his help. He provided very clear, concise instructions that even I was able to follow (most of the time). And he has the patience of a saint. This transition could never have happened without him and the other support technicians who helped. I still have a lot to do - mostly but not all cosmetics. To all the support technicians: I'm afraid you've not heard the last dumb question from me ¿ but at least now I'm very confident of the help I will continue to receive going forward.

Great overall support

Feb 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sam exceeded my expectations! It was great to work with someone who is customer focused and results driven!

Installed CSSUI Framework on existing MMUI store

Feb 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Got it done quick and went the extra mile to export and then import and gave me info on all modules that may need code tweaking - very efficient.

Update the Certificate Credentials and Fix My Stuff

Feb 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nick is awesome, very courteous, very patient, and very well-spoken. His directions walked me seamlessly through the pages and all is well!
Thank you, Nick, and Miva Merchant had best recognize you for the outstanding customer service pro that you are!!

Very Helpful and made the move easy

Feb 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sam and the rest of the team made our move from Miva 4.x (yes I know it is old) to the Miva 5.5 so easy and answered all our questions clearly and timely.

Very good to work with and we love the Miva.

Move from MIVA 4 to MIVA 5.5

Feb 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sam helped me a great deal. I am very satisfied! It was easier than I thought it would be. Quicker too!

Miva 4 to Miva 5

Feb 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sam Newbold and the rest of the staff were aweome. I'm glad to see that the spirit of Hostasaurus still lives on at Miva

Conversion from Miva 4.xxxx to Miva 5.5

Feb 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Moving our company website from Miva 4.xxx to Miva 5.5 was an easy and pleasant experience. This was made possible because of Sam Newbold, Support Technician. He was knowledgeable and helpful with all aspect of the conversion. His responses to questions were quick and informative. Five Thumbs Up for Sam Newbold.

Thanks!

Great Tech Support

Feb 06, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Miva Merchant on our sites for over 10 years. The program has grown consistently better over the years as well as the Tech Support. If I could give Nick Rodney 10 stars I surely would. We had an issue printing labels using Endicia and he was able to trouble shoot the issue where Endicia was not. Step by Step he figured it was a Java issue, not a Miva Merchant or Endicia Issue.

Thank you so much for the excellent service. Service like this make Miva Merchant the go to Shopping Cart Program.

Mive Merchant Support Tech

Feb 04, 2014
5/5
Overall
5 / 5
Customer Support

Comments: Had to change my cart from Miva 4+ to 5.5 and was dreading the switch. Support Technician Sam Newbold couldn't have been more helpful is he tried. Promptness and patient were merely two of the strongest assets exhibited. Having some older software that contributed to an FTP problem, Sam worked up the code and dropped it into my domain for me.

If you ever have an issue and need help from MM, I can only wish for your a Sam Newbold in your future.

Fred B. Mullett

Miva Merchant Store & Captcha

Feb 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sam Newbold did a fantastic job diagnosing the problem with my Miva M Store and then fixing it for me! He also installed Captcha quickly!

Customer support / updating

Feb 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sam Newbold was very helpful and knowledgeable. He resolved the problem quickly and with all the information we needed. Thanks a lot!

Nick Rodney's Customer Service and Support is Outstanding !!!

Jan 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nick Rodney's Customer Service and Support is Outstanding !!! He was professional, thorough, detailed, listened extremely well, and anticipated my needs for correcting the service issues we had. He should be recognized for his efforts. I would highly recommend Miva Merchants as a vendor based upon Nick's performance. Thank you for all your help.

Gene Montgomey is Really Awesome!

Jan 16, 2014
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been with Miva for a number of years now, and their technical support has been great. Gene however, really goes the extra mile for you when you're lucky enough to get him. I recently had an issue, and was astounded at how quickly he resolved the issue. He knew exactly what to do, did it and problem gone! He was even kind enough to follow up the next day with emails and phone calls to make sure. Mive is blessed to have such a dedicated man, and I'm glad he answered the phone when I called.

Very responsive technical support from Miva staff and esp. Gene

Jan 11, 2014
5/5
Overall
5 / 5
Customer Support

Comments: As I only use simple and older version of Miva, this response is about Miva Merchant's tech support in relation to web site hosting. Yesterday I discovered a rather complex issue with our web site and Gene now has it solved. Our web site is written in PHP, apparently unlike the Miva software, but with some input from my web designer, they had the issue solved. Gene even called me Saturday night at my office to see if the test emails had come through since i had not responded to his queries yet. There have been a few other times in the last few months that we have had to contact tech support and other were equally responsive. Thanks Miva.

Five Star!

Jan 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nick, Level 2 Tech Support, is The FIVE Star man! Super helpful just calling in to reset password but Nick noticed that I needed to renew the url that is with another provider but was going to expire. Basically, he reviewed and anything on my account that needed help and any questions I had, he very politely, professionally, concisely yet thoroughly answered and resolved.

The HUGE issue he solved is an outgoing email problem that I'd just given up on solving after talking to many people in Miva support several years ago. It took 3 minutes and Nick solved it.

Thank you, Nick! You're the Five STAR man!!

Gene Montgomery

Dec 23, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: To Whom It May Concern,

In a time when customer service is widely reduced to reading a script and mind you, not very well, interacting with someone like Gene Montgomery is rare. He proved that he cared about me and my business though care was never uttered from his mouth. No, his actions spoke much louder than a person trained to be empathetic to customers under duress.

Gene clearly understands that listening to his clients is the most critical element to helping create client solutions. The primary reasons why I felt compelled to write these comments are Gene's ability to effectively listen incorporate his innate qualities for empathy coupled with follow through, what else can Miva and I ask for, no question mark required.

I intentionally left out the details of my recent experience with Gene for they would have supported yet detracted from my exceptional Client Care experience. Additionally, I elected not have anyone read between the lines and be straight forward just like Gene was with me!

Sincerely,

John A. Sutton
Managing Partner, INLIT, LLC

Hosting Services

Dec 21, 2013
5/5
Overall
5 / 5
Customer Support

Comments: Although I don't use Miva Merchant as a shopping cart specifically, we do use them as a hosting service. Gene Montgomery was overwhelmingly supportive and helpful in addressing issues that occurred with our site. He was persistent, fact oriented, and worked to resolve the issue, and kept me calm. He addressed an outage that was costing us money every day, and if he's typical of the support provided by Miva, I'd recommend them for hosting every day.

Miva Merchant is a great storefront platform with even better support

Sep 25, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Miva Merchant is an intuitive, easy solution to managing your online storefront. My experience with their support has been overwhelmingly positive--and if for no other reason, I highly recommend them on this basis.

Customer Support

Sep 24, 2013
5/5
Overall
5 / 5
Customer Support

Comments: Gene Montgomery was extremely helpful and I truly felt that I was getting personal service. Thanks!