# Miva Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Miva the right eCommerce solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/83913/Miva-Merchant/reviews --- Miva 4.7 (85) [View alternatives](https://www.capterra.com/p/83913/Miva-Merchant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Miva Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews GD Grant D Production and Product Line Manager Former Marketing ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Making great improvements with support and organizational structure.“ November 8, 2024 Teresa P Customer Service RepresentativeRetail, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the automated email to customers doesn't work so the customer gets no order confirmation.“ April 27, 2022 GD Grant D Production and Product Line Manager Former Marketing ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “We have a wonderful rep and their tech support team is great and personable.“ November 8, 2024 MR Mike R PresidentRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Shopify does not offer phone in support, and their ability to assist is delayed through complicated forms that you must fill out, then a long wait for a low level tech to reply. “ January 26, 2021 Teresa P Customer Service RepresentativeRetail, 51 - 200 employeesUsed the software for: 1-2 years. “I liked the inventory tracking, revenue tracking and the automated emails that Miva generates.“ April 27, 2022 MR Mike R PresidentRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Several years ago, I had a Magento site developed with the intention of switching platforms, but pulled the plug after seeing how slow Magento websites loaded.“ January 26, 2021 ED Esteban D eCom ManagerBusiness Supplies and Equipment, 201 - 500 employeesUsed the software for: Less than 6 months. “The clients liked it because it was pretty easy to use“ December 18, 2020 MR Mike R PresidentRetail, 2 - 10 employeesUsed the software for: More than 2 years. “These monthly app fees add up quickly, making the cost much higher than Miva. “ January 26, 2021 ## Showing most helpful reviews Showing 1-25 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Teresa P. Customer Service Representative Retail Used the software for: 1-2 years ### "Miva" April 27, 2022 5.0 The benefits of Miva are seeing in real time when the customer is ordering online and what they are ordering. Pros I liked the inventory tracking, revenue tracking and the automated emails that Miva generates. Cons Sometimes the automated email to customers doesn't work so the customer gets no order confirmation. Review Source GD Grant D. Production and Product Line Manager Former Marketing Manager Retail Used the software for: 2+ years ### "Up and Down But On The Upswing" November 8, 2024 4.0 We’ve had a very up and down relationship with Miva however we are on a long stretch of great progress as they bring in better reps and restructure! Pros Flexible, SEO optimized, Small team and easy to know. Making great improvements with support and organizational structure. We have a wonderful rep and their tech support team is great and personable. You get a real person Cons Lots of custom build fees and developer time paid to customize. We have had several crashes with site traffic. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) Shopify did not speak to our inventory system and was too reliant on plugins Review Source DA Daniel A. Owner Architecture & Planning Used the software for: 1-2 years ### "Miva has been a Disaster for us" April 29, 2022 1.0 Terrible we have been failing as a business and its all because of Mivas functions. Switched to shopify and our sales are improving massively. Pros I cant say I liked anything. Their backend is so hard to function. They don't update any of their user guides and don't want to help. Cons Its almost impossible to use without a full time web disgner Switched from [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) Miva refused to help us with issues. We couldn't get out product out efferently. Bad and rude management. Review Source MR Mike R. President Retail Used the software for: 2+ years ### "Tried Shopify, Returning to Miva" January 26, 2021 5.0 I have hosted my business with Miva for over 20 years. Several years ago, I had a Magento site developed with the intention of switching platforms, but pulled the plug after seeing how slow Magento websites loaded. I just had a Shopify site developed, with the intention of switching platforms, and saving on the monthly fee that Miva charges. Shopify is deceptive because it advertises low monthly costs to host your business. These fees are just the tip of the iceberg though. Shopify has very little inherent functionality, and to build a high functioning website requires monthly subscriptions to dozens of apps. These monthly app fees add up quickly, making the cost much higher than Miva. Miva includes very sophisticated software that doesn't require monthly subscriptions, and while the cost is still high, it is much lower than a shopify site. I never appreciated the tech support that Miva offers until I tried to get ahold of Shopify tech support. BIG difference! Shopify does not offer phone in support, and their ability to assist is delayed through complicated forms that you must fill out, then a long wait for a low level tech to reply. Miva offers phone in support, and the turn around for an issue is quickly resolved. Pros Miva has impressive tech support, and includes features that Shopify requires monthly subscriptions for. Additionally, Miva let's you choose a credit card processor, which can potentially save you a ton of money vs. Shopify, which requires you to use their processor. Cons In order to receive a lower cost subscription for Miva, I had to sign a 3 year contract. Review Source Jason B. Director of Marketing Retail Used the software for: 2+ years ### "Incredible Ecommerce Tool" May 31, 2018 5.0 It's incredibly easy to use. I always suggest new stores to use Miva whenever possible. Pros Miva is very easy to work with for any online marketer or ecommerce professional. I have worked with them for complex websites and they were able to handle very large sites and very complex rules with no issues. Cons Getting any third party to integrate with Miva is usually pretty expensive. Other ecommerce platforms like Magento and Shopify have simple apps for integration. The bigger Miva gets, the more this issue will go away. I just wish it would happen now! Integration fees a lot of the time are way too much and make it difficult to add new functionality to my website. Review Source VR Verified Reviewer Director of eCommerce and Marketing Retail Used the software for: 2+ years ### "Miva Continues to Grow" July 12, 2018 4.0 At first it was a great platform which did what we needed but went downhill. It then went through a roller coaster of executive changes, is back on the right, and has great potential if development continues. Pros Extremely Flexible Platform, Easy to Code in, Tons of Plugins/Developers, Great Support from most Miva Staff. Dedicated Account Managers. Cons There are tons of small little nuances about the software that just make things so much more difficult. Especially in regards to bulk product editing. It is getting better, but just not there yet. Some customer support staff/account manager do not seem very knowledgeable or driven. Review Source Jake C. ecommerce analyst Internet Used the software for: 1-2 years ### "Amazing eCommerce Software" December 5, 2019 5.0 One of the best ecommerce software experiences out there. Pros \-Ease of use, allows us to save time onboarding new employees -Flexibility for complex implementations is present -Very developer-friendly platform -Plugin implementation is easy and the selection is outstanding -Customer support has been top-notch, nothing to complain about there -Has improved our efficiency, especially so w/ the sync of ShipWorks Cons To be nitpicky, there are some tasks within Miva that seem to be made harder than they should be. Miva is constantly being updated, so we've seen positive changes in a number of these areas - so have to credit them for that. The upgrades might add a little bit of difficulty to the learning curve, but overall we enjoy those updates. Review Source VR Verified Reviewer Publisher - VP Sales Manager Used the software for: 2+ years ### "I am not a computer expert, but customer service agent was patient and gave me excellent customer support." October 12, 2017 5.0 It's easy to make sales through my web site. They have good SEO. Pros Easy to list new products and to change details about existing products. Customer service has always been helpful with any questions. Review Source Monique W. Webmaster Used the software for: 6-12 months ### "Been happily using Miva for years. They continue to improve the product and documentation!" December 21, 2017 4.0 Pros You have access to tweak almost everything through certain modules, and in recent years changes were made so that you can do even more without needing to purchase additional modules. Cons Documentation was really lacking for a number of years! We do a lot of customization and in the past we were sometimes limited because of the lack of documentation. Also, many customizations required the purchase of additional modules. However, it's been improving in recent years. Review Source VR Verified Reviewer Success Adviser Professional Training & Coaching Used the software for: Less than 6 months ### "great service, needs integrations" July 30, 2019 5.0 All-round inventory, finance, and sales management Pros Miva offers a very solid product, good customization, and strong customer service. It's head and shoulders above other online sales platforms for medium-sized businesses that need a central platform for managing inventory and finances as well as online sales. And they also offer web hosting! Cons There's really no reason why Miva shouldn't have free/easy integrations like many of it's competitors. Customizing or paying for each integration can get quite onerous. Review Source Response from Miva August 5, 2019 Thank you for taking the time to give us detailed feedback about your experience with Miva. We aim to provide the best features for our clients while providing live 24/7 customer support. Baked into the Miva platform are powerful features that allow Miva users to distinguish their brand from day one. This approach allows Miva to provide a seamless shopping experience with less dependency third party plugins, although we do have a robust ecosystem of partner integrations, including free ones, at https://apps.miva.com/. We love feedback so please feel free to reach us at 800.608.6482. We want to hear what integrations you think would make Miva a better platform. :) WG Wayne G. Owner Used the software for: ### "Customer Support That Goes Above and Beyond" June 27, 2014 5.0 I spoke with Nick today since I was wanting to be sure my transition to a new card processor would go smoothly. Not only did Nick know all the things to be done, he knew how to explain why each step was important. There was no downtime during the call either. During the call, Nick did a quick review to make sure my site was running "up to date". So, with that one call, I also leaned how to take advantage of customizing order confirmation emails using the built in easy to configure templates that I had previously been unaware of and had been wanting to address for a long time. Hats off to Nick and Miva for going above and beyond to keep store operators informed... Review Source CG Carm G. Used the software for: ### "Five Star!" January 8, 2014 5.0 Nick, Level 2 Tech Support, is The FIVE Star man! Super helpful just calling in to reset password but Nick noticed that I needed to renew the url that is with another provider but was going to expire. Basically, he reviewed and anything on my account that needed help and any questions I had, he very politely, professionally, concisely yet thoroughly answered and resolved. The HUGE issue he solved is an outgoing email problem that I'd just given up on solving after talking to many people in Miva support several years ago. It took 3 minutes and Nick solved it. Thank you, Nick! You're the Five STAR man!! Review Source CD Christine D. Used the software for: ### "Great Customer Support" February 10, 2017 5.0 I had a particularly interesting shipping problem to deal with and the support staff was tenacious in finding a way to resolve my issue. He asked if he could have a few minutes to work on it rather than keep me waiting. He called me back in about 15 minutes and stepped me through the steps necessary to fix a problem that I just couldn't figure out on my own. His technical support solution will save us money we were losing up until this time. I cannot thank him enough for taking the time to really listen to what my problem was and caring enough to resolve it for me. Truly appreciated! Review Source KE Keli E. CEO Used the software for: ### "Nick is "THE MAN"" November 23, 2014 5.0 It's funny that the biggest gateway/processor has 9-5 support M-F and NONE on the weekends (won't mention names but Nick knows who I'm talking about) yet MIVA is 24/7. Not only do they have actual support but damned GOOD support. Friendly, effective, patient. Had an emergency Poodle incident and spent a lot of time with support, Nick via phone and others (Jim and Laura) trying to upgrade a store \*under fire\*... a store from 1999! Flawless. This is why I've been with Miva since 1999 and why I'm staying. Review Source CM Cynthia M. Owner Used the software for: ### "Gene Montgomey is Really Awesome!" January 16, 2014 5.0 I've been with Miva for a number of years now, and their technical support has been great. Gene however, really goes the extra mile for you when you're lucky enough to get him. I recently had an issue, and was astounded at how quickly he resolved the issue. He knew exactly what to do, did it and problem gone! He was even kind enough to follow up the next day with emails and phone calls to make sure. Mive is blessed to have such a dedicated man, and I'm glad he answered the phone when I called. Review Source AS Aaron S. Co-Founder Used the software for: ### "Hosting Services" December 22, 2013 5.0 Although I don't use Miva Merchant as a shopping cart specifically, we do use them as a hosting service. Gene Montgomery was overwhelmingly supportive and helpful in addressing issues that occurred with our site. He was persistent, fact oriented, and worked to resolve the issue, and kept me calm. He addressed an outage that was costing us money every day, and if he's typical of the support provided by Miva, I'd recommend them for hosting every day. Review Source MM Margaret M. Used the software for: ### "superb customer support" November 17, 2016 4.0 In calling Miva Merchant today (early hours of the morning EST) Nick gave great support...he solved the problem for me (cut off), showed how I could avoid the situation another time and offered a possibility for website help in the future and also solved a future problem for me which I was unaware of at the time. He was patient, clear in his help and extremely willing to offer assistance. Thank you. Review Source AD Alex D. CEO Used the software for: ### "Upgrading to Version 9 " February 22, 2015 5.0 I had a very good experience with Nick Rodney upgrading to version 9. He was incredibly patient and stayed with us thru the upgrade process to ensure everything was working well with our shopping cart. He helped us add a Fex-Ex shipping option for our international customers which was very important for us. This is truly great customer service! Review Source SA Susan A. owner Used the software for: ### "migration of old site to MIVA. " September 11, 2014 5.0 Alex Roberts is the support tech who worked with me. He showed an amazing amount of patience with my limited computer ability. He went out of his was to make the migration of my site possible. My shopping cart was outdated even though it was a MIVA product. My host is now MIVA also. the support i got from Alex and MIVA was/is superior. Review Source DS David S. Used the software for: ### "Nick Rodney ... Extraordinary Customer Support and Service" April 28, 2014 5.0 Nick provided us with fantastic customer support from identifying our current Miva needs to items that we would need in the months ahead. In addition to providing us with the support details he made the upgrades a seamless process so that we could concentrate on business. We are totally in the right hands with Nick. Review Source TB Todd B. Used the software for: ### "Nick in help has been tremendous" December 9, 2015 5.0 i have a lot of decisions to make as to the direction of the software. They help I have gotten from NIck and Doug and Kevin in support have been tremendous. I don't think I can built such a big site myself. But I have learned a lot in the process already and they have taken the extra time. Review Source jG james G. owner Used the software for: ### "migration" November 19, 2014 5.0 Recently, miva migrated my site from another host. My store is complicated, with extensive customizations, attributes and options, including outside pages. The work and support from miva tech was outstanding in all regards. Review Source BM Bill M. Project Manager-Sr Field Engineer Used the software for: ### "These folks KNOW customer service! " May 20, 2014 5.0 This was the best customer service experience I have had in years! And I deal with tech support issues everyday as a Project Manager for a Large interconnect company. Every company could take lessons from them! Review Source WD William D. Used the software for: ### "Very Helpful and made the move easy" February 20, 2014 5.0 Sam and the rest of the team made our move from Miva 4.x (yes I know it is old) to the Miva 5.5 so easy and answered all our questions clearly and timely. Very good to work with and we love the Miva. Review Source RB Robert B. Manager Used the software for: ### "Top Drawer" August 1, 2014 5.0 Whenever I need help, I always get it, Very professional and will stay with me until the problem is solved no matter how small or big. Very knowledgeable. Has always solved my problems. Review Source Similar Products Featured ## Related categories [eCommerce](https://www.capterra.com/ecommerce-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.