# Page 2 | Miva Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Miva the right eCommerce solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/83913/Miva-Merchant/reviews --- Miva 4.7 (85) [View alternatives](https://www.capterra.com/p/83913/Miva-Merchant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Miva ## Showing most helpful reviews Showing 26-50 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Colin M. Owner/President Retail Used the software for: 2+ years ### "We have been with Miva since 2002. The cart and support have always been excellent." June 30, 2017 5.0 An effective website shopping cart with 100% uptime that is intuitive and easy to use. Pros Miva is easy to use and flexible. Every time we have upgraded we have looked hard to see if there was something better value for money and did not find anything. Uptime on our cart has been very close to 100% and if we run into a problem the support staff are quick and very helpful. Cons I would like free, recovery of the abandoned, post-input, customer information URLs, containing the customer email and other information (just before shipping and payment method selection). Followed by an automatic promotion, module. Nobody else has this either Review Source TB Tamara B. Owner Used the software for: 2+ years ### "Miva Merchant Support " August 12, 2016 5.0 We have been using Miva Shopping chart for over a decade but just recently started using them as our webhost. We have been very pleased with their support team. The team is attentive and knowledgeable. They work quickly to resolve issues . This fact is very important to small internet store owners. Pros Miva's ability to sync with QB's and ShipWorks is a valued feature. We just could not process our orders as efficiently without it. Cons It has been a challenge to get accustomed to each new upgrade. Each one comes with it's own learning curve and it can be time consuming for small business owners to understand. That said, the upgrade from Miva 5.5 to 9 was seamless. Review Source TG Todd G. Managing Partner Arts and Crafts Used the software for: 2+ years ### "Very Happy Customer" December 9, 2019 5.0 Pros Miva has been by my side over the last ten years of my e-commerce journey. The product allows me to customize and run my site in the way I want, and the support I receive when needed solves all problems that I may face in using the software. Cons There are some minor features I would like to see implemented that some competing products have. But overall, the software and the hosting is a good value for cost. Review Source JG John G. Owner/Producer Music Used the software for: 2+ years ### "Excellent tech support" November 4, 2019 5.0 The reason I stay with Miva is the EXCELLENT tech support. It's professional, capable, and patient. I've dealt with \[SENSITIVE CONTENT HIDDEN\] in the past and found here truly excellent. One of the reasons I stay with Miva Pros Software works and if not, customer support will help make it work Cons Frequent dfficulty in logging in requiring a call to tech support Too expensive for a small site like mine Review Source VR Verified Reviewer Global IT Director, Flow IT & Global Stds Team Lead, Robotic Process Automation Used the software for: 1-2 years ### "Pretty powerful eCommerce tool with some learning curve. Bit pricey for small business owners." March 9, 2018 5.0 Pretty nice set of features that cover a broad range of business needs for eCommerce. Pros Impressive list of functionality, especially in the introductory pricing packages. It takes a bit of time to learn how to use it from the administrator's perspective but has quite a bit to offer in terms of features and functionality, including B2B capabilities. Cons The pricing model could use a little review and the ability to use it for a trial period is not very inviting and too limiting. Review Source DM Dottie M. President Retail Used the software for: 2+ years ### "Support Service/Sam Newbold" November 15, 2016 5.0 I have been using Miva Merchant for over ten years and I want to say how happy I am with the program, the support, and the consistency of excellent customer service! I have been talking with Sam Newbold about a new website and he has been more than helpful - very responsive, knowledgeable, and patient. He has been a tremendous asset to me in this new update!! Pros It is user friendly and comes with great customer support. Review Source VR Verified Reviewer Graphic Designer Financial Services Used the software for: 6-12 months ### "Miva's customer service gets 5 stars! " May 16, 2018 5.0 Pros I have had a few issues and they are great at responding and following up to my and my team's requests. We are able to add a lot of customizations to our shopping cart and all these integrations are included within our package. Best of all, there has never been any extra charges. Cons The overall price is a bit high amongst its competitors. You get what you pay for. Also wish the analytics were more robust. Review Source MB Mark B. Owner/Director Used the software for: ### "Nick Rodney's Customer Service is Incredible" August 9, 2015 5.0 Well, I truly doubt I've ever had better customer service in my lifetime than that provided by Nick. In fact, I made it a point to wait for the times he was working to try to garner only his help specifically in the areas that needed to be undertaken. I trust him fully in his knowledge of Miva and its related areas, and in his amazing attitude towards work. Nick would suggest and take on improvements that were not even thought of - much less expected - but that greatly benefited me. He also demonstrated a real desire to remove every conceivable negative issue raised, and simply displayed a happy willingness to go above and beyond. And besides all that, he's a really great guy to talk to... So, for example, during the very arduous and time-consuming task of updating both my dev site and regular store site from Miva 5 to Miva 9.004, including my many idiosyncratic requests, my need for explanation (sometimes a few times on the same issue, out of many), and the updating of a ton of modules (sometimes more complicated than might be expected), Nick dealt with it all perfectly, and was kind, modest, and thoughtful throughout. Say it and it gets done, and then he adds to that. Now that's customer service! While very good customer service is rare enough nowadays, excellence like this is almost a shock to your system. (If anyone deserves a raise, it is this man!) Review Source DD Dianne D. Owner Used the software for: ### "Upgrading from Miva 4 to Miva 5.5" February 27, 2014 5.0 For most people, this would have been relatively easy especially given the wonderful assistance from Miva's support technicians. BUT, as I am a readily confessed technophobe, the transition was truly an ordeal for me and I came close to quitting several times. My Miva version was so old that the keywords didn't transfer over and many of the product descriptions were without the appropriate html code. So in addition to not having a clue about what I needed to do, I literally had to re-write over 750 product descriptions adding keywords and meta tags along the way. My site finally went "live" yesterday. It could never have happened without all of the support technicians who helped. I got extremely lucky when Sam Newbold suggested he stay with me through the whole process so it became one very, very long ticket. Sam held my hand for the past three weeks. I am unbelievably appreciative of his help. He provided very clear, concise instructions that even I was able to follow (most of the time). And he has the patience of a saint. This transition could never have happened without him and the other support technicians who helped. I still have a lot to do - mostly but not all cosmetics. To all the support technicians: I'm afraid you've not heard the last dumb question from me but at least now I'm very confident of the help I will continue to receive going forward. Review Source RB Robert B. owner Used the software for: 2+ years ### "Great!!" October 26, 2017 5.0 Pros Works good, looks good and easy to use. I am not a computer wizard but I can use this program with out a lot of assistance, and when I do need assistance Miva provides it quickly. Review Source PC PeggyAnn C. Owner Apparel & Fashion Used the software for: 2+ years ### "Great dealing with a professional Miva Support. Answered and resolved my concerns." June 26, 2017 5.0 It suits my needs at the current time. Pros User friendly. I like the fact that support is patient and understanding and walks me through the process. Review Source dM dalia M. CEO Used the software for: ### "Do not waste your money" August 25, 2015 3.0 we had been Miva users since Miva4 and recently upgraded to Miva9. It was a disaster in so many ways. I had to pay a license for each of our staff of $50 per month called a seat license. So if 3 people work on your store concurrently during the day - shipping, customer service, admin-- that is $150 per month additional. Then there is the limit on band width. The more visits, the more you pay. If you have large images as we do, the bandwidth goes up as does your monthly fee. In today's world an commerce platform should not cost this much for what you are getting. Now for the image manipulation by Miva. They have this weird algorithm of resizing images and it does not necessarily fit within the scope of the product page. So our images did not blend well with one another which threw the whole design off. The SEO fields are weak. The categories are confusing to work with. We finally gave up on miva9 and went with another platform. Almost forget, their technical support is almost non existent. Took 3 days for an answer via email and you can never get through on the phone. Since leaving miva9 I have tried 2 other eccomerce platforms and their prices and performance have been superior to miva9. Review Source RTP Rev. Tony P. Executive Minister Used the software for: ### "The Tech Support Couldn't Have Been Better! Amazing!" November 2, 2015 5.0 For a couple of months our site was considerably over it's disk space allotment as we did an upgrade and back-ups were saved. Saturday night I went through the site eliminating "things" I thought weren't needed. I thought the "miracles\_mm5" database had to do with an old Joomla version and I deleted it! I forgot that the MIVA store also used a .sql database. Silly me! Sunday night I went to log into the store to find ... NO STORE! I saw the error message that the "miracles\_mm5" database couldn't be found and I immediately knew what I had done. The anxiety I felt was intense! I called support at about 6:30 p.m. Pacific on a Sunday evening. Nick answered right away. He was very reassuring and I wanted lots of reassurance. He reminded me of daily back-up that went back for weeks, He said he had to call the Florida tech but that this was "site down" and MIVA would get on it right away. He said, most likely it would be restored from a back up within an hour. ~48 minutes later I received an email saying that the store was restored. I checked and there it was. I realize that this was about 10:30 p.m. on a Sunday evening in Florida. That is pretty impressive tech service! How could that get any better? Review Source KB Karry B. Used the software for: 2+ years ### "Fast and fabulous!" August 2, 2016 5.0 Quick and easy. My problem was solved and I was able to take care of my customer quickly. That is important. Review Source JS John S. Managing Partner Used the software for: ### "Gene Montgomery" December 23, 2013 5.0 To Whom It May Concern, In a time when customer service is widely reduced to reading a script and mind you, not very well, interacting with someone like Gene Montgomery is rare. He proved that he cared about me and my business though care was never uttered from his mouth. No, his actions spoke much louder than a person trained to be empathetic to customers under duress. Gene clearly understands that listening to his clients is the most critical element to helping create client solutions. The primary reasons why I felt compelled to write these comments are Gene's ability to effectively listen incorporate his innate qualities for empathy coupled with follow through, what else can Miva and I ask for, no question mark required. I intentionally left out the details of my recent experience with Gene for they would have supported yet detracted from my exceptional Client Care experience. Additionally, I elected not have anyone read between the lines and be straight forward just like Gene was with me! Sincerely, John A. Sutton Managing Partner, INLIT, LLC Review Source SM Susanne M. Owner Used the software for: ### "Help with Miva Admin - Setting up an automatic customer mailer" May 30, 2014 5.0 I received a return call back from your customer support person Chris. Immediately I got a sense of him being "charged up" and "there for me" with a sense of urgency. Since I am a little slow with computers, he invited me to join the session through some conference type software and explained the steps needed for me to create the customer email. I have spoken to many of your customer folks over the years and I have always had very good experiences. Somehow Chris seemed super fast in figuring this all out which was a pleasure. I so enjoy the fact that all your customer folks work without using "canned sentences" or saying stupid things at the end as in "Thank you for using AT&T - it's been a pleasure working with you". And thanks to all of you for speaking English without a weird accent. You all have my highest compliments. When Chris mentioned that I will have an option to complete a 5-star survey and five being the best, I was disappointed because I wanted to give him a 10. In this forum I could not enter 5 stars in the "customer service" area. Review Source BM Ben M. Account Services Coordinator Used the software for: Less than 6 months ### "Great customer service. All problems handled timely and professionally. " August 30, 2017 5.0 Pros I like how the software is user friendly, and how I can always get in touch with a Miva representative if I run into problems. We have been adding alot of additions to our website, and I'm not sure how far I would have gotten if I couldn't go to miva for a quick solutions. Cons No complaint so far except that some review system apps do not work with Miva's system, which is frustrating because now I have to find new review systems. Not a huge deal though. Review Source TS Tom S. CEO Used the software for: ### "Sales: Unmatched Big Sales, Big Dollars, Big Lifestyle Big Miva, always win every day all day long!!" February 8, 2016 5.0 Miva Review: 2016 Big Sales, Big Dollars, Big Lifestyle Big Miva, we always win every day all day long with Miva!! We did the whole thing we are supposed to do as a Miva store, as an eCommerce store that Evolved- thanks to Miva and their People and Storefront The Miva People: unmatched 5 stars Technical Support: unmatched 5 stars Developers: unmatched 5 stars Design Team: unmatched 5 stars Sales: Unmatched 10 stars If you have the wherewithal, the ability and Miva support; then and you yes you, can get to it and make it happen! Big Sales, Big Dollars Big Lifestyle Big Miva, never let us down- We always win every day all day long with Miva!! Store Tom Schreiber Miva Store Customer www.tacticaldefense.com Review Source DH Devin H. Used the software for: ### "Miva Merchant's new pricing model will be their demise." December 3, 2015 1.0 Miva recently changed their pricing model which is now based off gross sales. This is an awful way to do it, since all company's margins are different. Some might have a 50% margin while others may have 5% or 10%. Plans range from $79.99 a month (for up to $100,000 gross sales a year) to $1500 a month (for $1,000,000 gross sales a year). This is really bad and expensive. Our company grosses a little over a million, but our profit margin is just over 10%. That means we are making 100k in profit (before overhead and other costs) and paying Miva 18k of it. How terrible is that? If we stayed with Miva we would most likely lose money overall after all the bills are paid. We will be leaving Miva and suggest others do as well. Review Source ED Esteban D. eCom Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Simple to use, but only works for small and simple ecommerce" December 18, 2020 3.0 Good for small business but didn't fit for us Pros The clients liked it because it was pretty easy to use Cons You can't customize almost nothing and does not work for large catalogues Review Source DC Debra C. Architect Used the software for: ### "Very responsive technical support from Miva staff and esp. Gene" January 12, 2014 5.0 As I only use simple and older version of Miva, this response is about Miva Merchant's tech support in relation to web site hosting. Yesterday I discovered a rather complex issue with our web site and Gene now has it solved. Our web site is written in PHP, apparently unlike the Miva software, but with some input from my web designer, they had the issue solved. Gene even called me Saturday night at my office to see if the test emails had come through since i had not responded to his queries yet. There have been a few other times in the last few months that we have had to contact tech support and other were equally responsive. Thanks Miva. Review Source CF Candy F. Webmaster Used the software for: ### "Happie is FANTASTIC!" June 3, 2015 5.0 I had an issue with the Coupon Code showing on our Order Confirmation Email and no one seemed to be able to address or resolve the issue. After much research and anxiety, I submitted a support ticket to Miva and was delighted with the energy of Happie. For 2 days we communicated back and fourth to resolve the issue. Some had told me that this couldn't be accomplished without special coding (cost extra from our design team) but it just didn't make sense. Happie was very willing to work closely with me to resolve this issue and she did. Can't begin to tell you how valuable Happie is...a keeper!! Hope I get to work with Happie again... Review Source TZ Tom Z. Owner Used the software for: ### "excellent migration from old web host" August 18, 2014 5.0 I'll admit I did drag my heels about instituting the switch away from the Miva Mercahant platform in my old web host, but they ( the old host) never told me I wouldn't be able to keep the present appearance of my website if I stayed with them and switched platforms - until it was too late. It was literally 48 hours to the deadline before I figured out I'd have to get a new host to keep the site looking as it was. And, Miva saved the day by offering to migrate my site to their own servers, lock stock & barrel, before the deadline. And so they did, quickly and perfectly. Thank you Miva Merchant. Review Source DEH Dr. Ed H. President & CEO Used the software for: ### "Nick Rodney's Customer Service and Support is Outstanding !!!" January 24, 2014 5.0 Nick Rodney's Customer Service and Support is Outstanding !!! He was professional, thorough, detailed, listened extremely well, and anticipated my needs for correcting the service issues we had. He should be recognized for his efforts. I would highly recommend Miva Merchants as a vendor based upon Nick's performance. Thank you for all your help. Review Source dB denise B. Web developer Design Used the software for: 2+ years ### "support is quick" September 23, 2016 3.0 Miva is pretty good - not as user friendly as some other carts but pretty powerful if you know a little html. Support is quick - the turn around is good. Pros Powerful - alot of options. I like the upgrades done. Cons Not as user friendly (backend) as big commerce or yahoo. front end works great for end user. Review Source Similar Products Featured