# Page 3 | Miva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Miva the right eCommerce solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/83913/Miva-Merchant/reviews

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Miva

4.7 (85)

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Last updated March 13th, 2026

# Page 3 - Reviews of Miva

## Showing most helpful reviews

Showing 51-75 of 85 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BG

Banana G.  
Founder  
  
Used the software for:

### "Awesome Product & Amazing Customer Service"

March 19, 2014

5.0

I have been a long time customer of Miva Merchant since the v4.0 days and now an even happier v5.5 user. The product is the real deal. Any entrepreneurs that want to have a professional & scalable ecommerce platform, this is the perfect product. Customer Service is absolutely amazing, especially Stacey Atkins. I have literally emailed her 11 times for random store help and she has responded quickly and explained every dumb question patiently. It's awesome when you have a great product and great customer service behind it.

Review Source

SS

Steve S.  
President  
  
Used the software for:

### "Great Tech Support"

February 7, 2014

5.0

We have been using Miva Merchant on our sites for over 10 years. The program has grown consistently better over the years as well as the Tech Support. If I could give Nick Rodney 10 stars I surely would. We had an issue printing labels using Endicia and he was able to trouble shoot the issue where Endicia was not. Step by Step he figured it was a Java issue, not a Miva Merchant or Endicia Issue. Thank you so much for the excellent service. Service like this make Miva Merchant the go to Shopping Cart Program.

Review Source

kG

kay G.  
bookkeeper  
  
Used the software for:

### "Nick Rodney"

September 5, 2014

1.0

nick spent an hour with me helping with everything i needed help with ! he is great ! my only compliant is not about nick, but miva's response time. i called, set up a ticket, emailed and it took over 6 hours for someone to contact me. i realize you are busy but this is the 2nd time i have contacted miva with an issue and both times, i set up the ticket early/mid afternoon and received a response around 10PM ! not very timely ... but, both times, the guys who did finally get to me were great !

Review Source

FBM

Fred B. M.  
the Head Fred  
  
Used the software for:

### "Mive Merchant Support Tech"

February 4, 2014

5.0

Had to change my cart from Miva 4+ to 5.5 and was dreading the switch. Support Technician Sam Newbold couldn't have been more helpful is he tried. Promptness and patient were merely two of the strongest assets exhibited. Having some older software that contributed to an FTP problem, Sam worked up the code and dropped it into my domain for me. If you ever have an issue and need help from MM, I can only wish for your a Sam Newbold in your future. Fred B. Mullett

Review Source

GF

Greg F.  
Owner  
  
Used the software for:

### "Miva is a great service"

October 30, 2014

5.0

I've been using Miva for over 10 years, it's been a great in all that time. They have changed with the times and upgrades have been seamless. In the rare instantces that I have needed tech support, they have always been very responsive and helpful. Chris in particular has been super helpful with a recent problem I had when my card processor changed a number of security settings. They might cost a little more than some other services, but I think it's worth it.

Review Source

BB

Bruce B.  
Partner  
  
Used the software for:

### "Nick Rodney"

October 7, 2014

5.0

Recently we were on an important trip with a seldom used laptop and discovered I had failed to update a vital email password . . . my wife's (she is also my business partner). Nick's response was efficient, professional and thorough, protecting the security of our site while gracefully saving me from a stupid mistake. Miva Merchant is fortunate to have Nick represent them. He deserves every one of those gold stars.

Review Source

JS

Jon S.  
Manager  
  
Used the software for:

### "Nick Rodney Support Technician II | Miva Merchant "

April 7, 2014

5.0

Nick Rodney Support Technician II | Miva Merchant did a fantastic job for my company. We had some issues with our emails though our website being kicked back to us. Nick found out why & resolved the issue. Nick kept me informed throughout the process & communicated well with us. I would recommend this product to other companies & it is good to know that we have people like Nick on our side. Thank you Nick Jon

Review Source

CP

Carol P.  
owner  
  
Used the software for:

### "Frankie Bilyeu - Great Customer Service!!! "

May 15, 2014

5.0

I have spoken with and been in contact by email several times with Frankie. As always, he is very helpful and courteous. The conversion to Miva 5.5 was painless with everyone's help and I am very glad it has been done . I also changed credit card processors and my account executive was also very impressed with the ease of contacting Miva and getting things done quickly. Many thanks!!!

Review Source

TC

Tony C.  
Owner  
  
Used the software for:

### "Best compay ever."

May 16, 2014

5.0

I can't comment on everyone individually. It world take a week. Miva has the best people. The tech support is a 10 star rating. But a shout out to some of my contacts at their firm, Nick, Jason, Patrick Shea, Stacey, Byran, Robert, William, Joe, Geranamo (sorry about the spelling), Laura, Nathan, Dianna, Frankie, Gene, Jorge, Sam, Pat Elliot. If I missed anyone my apologies.

Review Source

TS

Tracy S.  
Designer  
  
Used the software for:

### "Customer Support"

September 24, 2013

5.0

Gene Montgomery was extremely helpful and I truly felt that I was getting personal service. Thanks!

Review Source

FF

Fran F.  
  
  
Used the software for:

### "Shout out to Support Tech Nick Rodney"

November 19, 2014

5.0

I want to express my gratitude to Nick Rodney, Support Technician II, who promptly answered my call to the support line after 11 PM on a Saturday night. Nick patiently answered my questions and helped me correct multiple issues. I really wasn't expecting any help at all so late on a weekend night, but the service I received was outstanding!

Review Source

MC

Mitchell C.  
  
  
Used the software for:

### "Conversion from Miva 4.xxxx to Miva 5.5"

February 7, 2014

5.0

Moving our company website from Miva 4.xxx to Miva 5.5 was an easy and pleasant experience. This was made possible because of Sam Newbold, Support Technician. He was knowledgeable and helpful with all aspect of the conversion. His responses to questions were quick and informative. Five Thumbs Up for Sam Newbold. Thanks!

Review Source

JGS

Julieg G S.  
  
  
Used the software for: 6-12 months

### "Good Software"

July 22, 2016

5.0

Easy to use and user friendly application. Use Miva for fast transaction in easiest way. Get quick answers to your problem here.

Review Source

JK

Jeff K.  
Owner  
  
Used the software for:

### "Nick great Customer Service Late at night!"

July 25, 2014

5.0

Nick was amazing on solving my issue fast and is very knowledgable on using the Miva platform. I am very great full he works the night shift and is there every time I call at those long late night hours. I have talked to him over three times now and he deserves a five star rating. Thanks again Nick!

Review Source

RT

Rachele T.  
Owner  
  
Used the software for:

### "Nick Rodney - thanks!"

March 22, 2014

4.0

Wow! Your patience with me when explaining the process was fantastic. I look forward to moving my store over and working directly with Miva! I do appreciate the time and information you gave me - your knowledge base is allowing me to feel much more confident moving forward with this process. Cheers!

Review Source

JL

JOANNE L.  
OWNER/FOUNDER  
  
Used the software for:

### "NICK RODNEY FIXED ALL THE GLITCHES OF MY WEB SITE!"

October 31, 2014

5.0

MANY THANKS NICK FOR YOUR HELP FIXING ALL THE GLITCHES OF MY WEB SITE, THAT WERE PREVENTING ME TO GET ORDERS NOTIFICATIONS AND MERCHANT TRANSACTIONS. YOU ARE A DEFINITE 5 STARS! GRACIOUS , VERY PATIENT, AND MOST OF ALL EFFICIENT. THE BEST ! THANK YOU

Review Source

LV

Larry V.  
Owner  
  
Used the software for:

### "Update the Certificate Credentials and Fix My Stuff"

February 21, 2014

5.0

Nick is awesome, very courteous, very patient, and very well-spoken. His directions walked me seamlessly through the pages and all is well! Thank you, Nick, and Miva Merchant had best recognize you for the outstanding customer service pro that you are!!

Review Source

AT

Andrew T.  
  
  
Used the software for:

### "null"

May 26, 2018

5.0

Review Source

JS

Jodi S.  
website sales  
  
Used the software for:

### "customer service-Nick Rodney"

March 26, 2015

5.0

Nick was so helpful & knowledgeable about our server issues & fixed the problems immediately. He was also very patient about any & all questions we had. I would highly recommend Nick in customer service. Thank you!

Review Source

RB

Roberta B.  
Member/Owner  
  
Used the software for:

### "Miva Merchant Support"

April 17, 2014

5.0

The support at Miva Merchant is fantastic. Today I spoke with Nick. He was able to resolve all the issues I was encountering with 1 phone call. Always professional/pleasant/helpful. 5 stars is just not enough. :)

Review Source

ST

Steve T.  
  
  
Used the software for:

### "Best Customer Support Ever"

October 27, 2016

5.0

Customer service was superb. Nick answered all my concerns, and was patient and courteous and addressed all my issues - why can't all customer service experiences be this good! Thank you Nick for your great work.

Review Source

SC

Sean C.  
It/E-Commerce Leader  
  
Used the software for:

### "Miva Merchant is a great storefront platform with even better support"

September 25, 2013

5.0

Miva Merchant is an intuitive, easy solution to managing your online storefront. My experience with their support has been overwhelmingly positive--and if for no other reason, I highly recommend them on this basis.

Review Source

YS

Yvonne S.  
Owner  
  
Used the software for:

### "Nick Rodney"

July 26, 2015

5.0

Nick was one of the most professional, helpful, knowledgeable and friendly support techs I have ever had the pleasure to work with. I hope I get to work with Nick again in the future. Thanks, Nick!

Review Source

lW

len W.  
web master  
  
Used the software for:

### "BEST SERVICE HANDS DOWN."

March 24, 2014

5.0

I had problems that I couldn't fix and Miva customer service personal saved the day. Thanks Nick Rondey! Your the best. FTP problems, Shopping cart errors, HT Access files NO Problem. Thank you

Review Source

CV

Curtis V.  
Office Manager  
  
Used the software for:

### "Fantastis Cart System & Customer Service"

June 26, 2014

5.0

Nick went well, and beyond for Customer Service, and for that matter so has everyone else. I have been working with MIVA for years, and we are very happy. Thank you for all you guys do.

Review Source

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