---
title: "Top Echelon Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Top Echelon the right Recruiting Agency solution for you? Explore 515 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/84093/Top-Echelon/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-23"
---

Top Echelon

4.6 (515)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 23rd, 2026

# Reviews of Top Echelon

Ease of use

4.5

Customer Service

4.7

## Pros and Cons in Reviews

Steve T

PresidentStaffing and Recruiting, Self-employedUsed the software for: 6-12 months.

“Features such as Data Enrichment, the RingCentral integration, AI capabilities, sequencing and automations, and now an open API aren't just cosmetic additions.“

August 12, 2026

TS

Thomas S

Sr Technical RecruiterChemicals, 11 - 50 employeesUsed the software for: More than 2 years.

“the person who supplies the candidate has little to no rights. If a client decides to eliminate a candidate during the guarantee period if the Client affiliate has a bad contract the person who supplied the candidate just has to live with a poor contract and pay back the money earned“

December 5, 2023

Steve T

PresidentStaffing and Recruiting, Self-employedUsed the software for: 6-12 months.

“I get excited when I can see how those features might help me make another placement, serve a client better, connect another recruiter with the right candidate, or eliminate work that doesn't need to be done manually.“

August 12, 2026

AG

Arwen G

PartnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“nothing really comes to mind. If I had to pick one I dont like that when you add a candidate to the system there is another step to add them to a hotlist.“

December 11, 2023

PK

Pragya Paramita K

RecruiterStaffing and Recruiting, Self-employedUsed the software for: 6-12 months.

“Like any recruiting platform, the results depend on how actively you use it, but it has been a useful addition to my recruiting business.“

August 12, 2026

SE

Steve E

Managing PartnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years.

“I can't tell for what the candidates experience is for me jobs and that message I do send never get answered.“

May 24, 2024

Steve T

PresidentStaffing and Recruiting, Self-employedUsed the software for: 6-12 months.

“It works for an individual as well as a multi-person or multi-site firm. “

August 12, 2026

GK

Gary K

President and Managing DirectorStaffing and Recruiting, Self-employedUsed the software for: 1-2 years.

“Resume search does not have functionality to disqualify "tags"“

April 29, 2024

## Showing most helpful reviews

Showing 1-25 of 515 available reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

President  
Used the software for: Less than 1 year

### "Adapting to the needs of modern recruiters"

August 14, 2026

5.0

I have been recruiting for a long time and have used several different systems over the years, so I probably look at recruiting software a little differently than someone just starting out. I don't need technology for technology's sake. It has to make me a better or more efficient recruiter. I joined Top Echelon initially because of the Network, but TE Recruit has become an increasingly important part of how I run my business. The combination of the ATS/CRM and the Network is particularly powerful. I can work my own searches and candidates while also making those candidates and opportunities available to other recruiters, creating possibilities that simply wouldn't exist inside a standalone database. What has impressed me most recently is the pace at which Top Echelon continues to improve the product. Features such as Data Enrichment, the RingCentral integration, AI capabilities, sequencing and automations, and now an open API aren't just cosmetic additions. They create opportunities to rethink and improve actual recruiting workflows. I find myself looking at new features and asking, "How can I use this to recruit better?" That is a good sign for any technology platform. The support has also been excellent. I recently found an issue with the new RingCentral integration where a phone number already in my database wasn't being recognized correctly. Rather than giving me a canned response, the TE team investigated it, figured out exactly why it was happening, discussed the logic with me, and considered how the integration could work better in the real world. That responsiveness matters to me. TE Recruit isn't perfect, and like any substantial ATS there is a learning curve. There are also areas where I would like to see the product go further. But I actually consider that a positive part of my experience: the company continues to develop the platform, listens to recruiter feedback, and seems genuinely interested in how recruiters use the system rather than assuming they already have everything figured out. For me, the biggest change has been gradual. I originally thought of Top Echelon primarily as a recruiting network that also had an ATS. Increasingly, I think of TE Recruit as the center of a larger recruiting ecosystem. The more I learn about what it can do, and the more capabilities they add, the more of my workflow I find myself moving there. After many years in this business, I don't get particularly excited about software simply because it has new features. I get excited when I can see how those features might help me make another placement, serve a client better, connect another recruiter with the right candidate, or eliminate work that doesn't need to be done manually. TE Recruit is increasingly doing that for me.

Pros

It works for an individual as well as a multi-person or multi-site firm. Engages a larger network to everyone's mutual benefit.

Cons

I am newer to it and keep finding more that I can use. I haven't spent enough time exploring it yet but as I take more webinars, it keeps bringing more value.

Switched from

[PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/)

Moved my static database to a more dynamic shared network site.

Review Source

Response from Top Echelon

August 24, 2026

Steve, thank you for such a thoughtful review. We especially appreciate your perspective as someone who has spent many years in recruiting and understands what truly makes technology useful. It’s great to hear that TE Recruit has become an increasingly important part of how you run your business, and that the combination of TE Recruit and TE Network is creating new opportunities for you. We’re also glad the newer capabilities, from AI and automation to Data Enrichment, RingCentral, and our Open API, are helping you rethink and improve your workflows. Your comments about our Support team mean a lot as well. We want customers to feel heard, especially when real-world feedback can help us make the product better. Thank you for continuing to learn, explore, and share feedback with us. We’re excited to keep earning a bigger role in your recruiting business.

Recruiter  
Used the software for: Less than 1 year

### "A Strong Recruiting Network with Valuable Tools and Support"

August 13, 2026

4.0

Overall, my experience with Top Echelon has been positive. It provides independent recruiters with valuable tools, networking opportunities, and access to resources that would be difficult to build individually. The biggest value is the ability to collaborate with other recruiters and expand your reach beyond your own candidate and client network. Like any recruiting platform, the results depend on how actively you use it, but it has been a useful addition to my recruiting business.

Pros

Top Echelon provides a strong network of recruiters and makes it easier to collaborate on job orders and candidate placements. I especially like the ability to connect with other recruiting professionals, share opportunities, and access a broader candidate pool. The platform is generally easy to use, and the training, webinars, and support resources are also helpful for growing a recruiting business.

Cons

Some areas of the platform could be more intuitive, especially for newer users. It can take some time to understand all of the features and determine the best way to use the network effectively. I would also like to see more active participation and quality opportunities across certain industries and geographic markets.

Review Source

Response from Top Echelon

August 24, 2026

Thank you so much for the thoughtful and candid review, Pragya. Please feel free to reach out to our team if you ever would like a more in depth review of the TE Network platform. We appreciate you being a member of the Top Echelon community!

Mike G.  
Owner  
Used the software for: 3-5 years

### "TE Connect long term review"

April 28, 2026

5.0

I left bullhorn about 6 years ago and I very happy that I made the switch. It has benefited my business dramatically.

Pros

The ease of use, and the ability to search and utilize my database and find possible candidates with ease. The price is also big plus.

Cons

They have made a lot of improvements, and I don't always integrate them into my practices. I need to keep up with the changes and adapt to them.

Switched from

[Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

I switched because of the cost and I didn't use it much

Review Source

Jay M.  
President  
Used the software for: 3-5 years

### "Product continues to impress!"

March 24, 2026

5.0

Overall, I am very satisfied with Top Echelon. The features and functionality make it a wise investment for our agency.

Pros

The product continues to become more user-friendly and they have introduced a new feature where you can share on direct hire placements with other agencies.

Cons

There are times when I experience difficultly parsing a new resume to a candidate's profile in the system.

Switched from

[SendOut](https://www.capterra.com/p/159465/SendOut/)

Cost and lack of new features

Review Source

Ivonne C.  
Managing Partner HR Business Solutions  
Used the software for: 1-3 years

### "A stellar ATS Software for Recruiting Firms"

January 3, 2022

5.0

We were looking for an ATS to have complete visibility, customization, and tracking of candidates and clients in our recruiting process in the most effective and effortless ways possible.

Pros

The features, customization, and dashboards are excellent. BB did a great job creating software crafted by and for Recruiting Agencies. All the functionalities are centered on providing you data visibility and opportunities to manage and grow your pipelines and business. BB continuously is upgrading features. The deployment and integration are easy.

Cons

So, far I have not found anything. A cool feature to add could be integration to schedule interviews, video interviewing tools, and resume reviews with hiring leaders.

Reasons for choosing Top Echelon

For all the above, and additionally, because pricing, support, training, and community are outstanding with easy deployment.

Review Source

President and Managing Director  
Used the software for: 1-3 years

### "Running my Desk with Top Echelon"

May 7, 2024

5.0

I have been very happy with Top Echelon. Customer service, support and training are top notch. The leadership is accessible and is there when you want advise on how to make the most out of using the platform.

Pros

Ease of set up, use and management. Very user friendly, especially in configuring to our needs.

Cons

Resume search does not have functionality to disqualify "tags"

Switched from

[TargetRecruit](https://www.capterra.com/p/81922/TargetRecruit/)

To gain access to the network of recruiters and share jobs / candidates

Review Source

FR

Frank R.  
President  
Used the software for: 3-5 years

### "New Platform is Extremely Difficult to Navigate "

October 21, 2020

3.0

The only reason I'm still with Big Biller is, despite the awkward, and user unfriendly interface in the new platform, moving to another service is out of the question during this Covid-19 pandemic where business is down 30%. Our bandwidth, as a small company, for non revenue generating projects has to be kept to a minimum. The customer support is great but software layout and design should be intuitive and not require so many calls to support to begin with. I remain hopefully BB will work out the kinks. I pay $15,000 a year for Linkedin Recruiter so money is not the deciding factor, ease of use is. Originally Big Biller had the friendliest customer support and simple layout and that was the deciding factor. Not cost alone

Pros

Great customer support and easy to reach by phone or online chat.

Cons

The new version of Big biller has set me back 20 years in my productivity. I actually go out of my way to use Outlook and avoid the new BB cumbersome, user-unfriendly interfacte. The 'running man" (we call him 'burning man' icon offers no clue as to what menu lies underneath. The 'hot list' icon looks like a poop emoji and I had to have someone explain this to me. Too many lengthy menus that open, vanish, disappear, are difficult to find once they are minimized, etc. I'm advanced with computers and can design basic code and find this new platform roll out very dissapointing.

Switched from

Originally Big biller had the friendliest support, easiest to use platform that did not require intensive hours of watching videos. Sadly the new version is not as user simple as original

Reasons for choosing Top Echelon

Simple to use (original version). Friendly, responsive support

Review Source

Response from Top Echelon

September 28, 2026

Thank you for sharing this feedback. This review reflects an earlier version of our platform and user interface. Since this review was submitted, TE Recruit has undergone significant platform and workflow modernization, including an updated interface, navigation, search experience, automation, and new recruiting workflows. We appreciate the feedback that helped inform many of those improvements.

Managing Partner  
Used the software for: 1-3 years

### "How to Maximize TEN service"

May 28, 2024

4.0

I have no way to search for candidates listed from other recruiting companies' jobs. That is what pinched me on doing porfitable business. I jsut retired from my company but the last 1 1/2 years were tough,

Pros

I learned to hard way that just posting jobs on TEN is only part of the solution. Results from recruiter company initially high but the quality of candidates was low as they just hand the candidate apply to the job and sent to me. Have figured out how to do candidate searches for other recruiters who have posted jobs.

Cons

The searchers for candidates from the other recruiters doesn't work. I can't tell for what the candidates experience is for me jobs and that message I do send never get answered.

Switched from

[LinkedIn Recruiter](https://www.capterra.com/p/234965/LinkedIn-Recruiter/)

Too expensive after they were bought out by a bigger company.

Review Source

Managing Director  
Used the software for: 1-3 years

### "Best bang for the buck!!"

August 23, 2023

5.0

Pros

Price and performance - I get all the functionality and features that was paying almost triple for with another software service, but with better customer service. Integration and set up was extremely easy and they offer a very reasonable rate for the data transfer. Job board integration to my company's website was better than my previous service, as well as multiple free job posting features to social media and select job board websites.

Cons

No real "cons" at the moment as they are pushing out new features and improvements on an almost monthly basis. Maybe have a tab on for "hotlists" to make it easier to go straight there when sourcing for specific jobs.

Switched from

[Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Price and better customer service....even though I'm a one person operation currently.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[CATS](https://www.capterra.com/p/45814/CATS/)

Reasons for choosing Top Echelon

Price, functionality, set up & integration, and platform's look & feel

Review Source

Roland M.  
Director of Sales and Recruiting  
Used the software for: 1-3 years

### "Top Echelon is a great platform for For agency recruiters and executive search consultants"

May 10, 2024

5.0

As I stated, I really like this platform. It is by Recruiters for Recruiters and it shows!

Pros

•A Very strong ATS •A fully functioning CRM •Great Sourcing Tools and Job Posting abilities •Strong Reporting tools •Great Careers Page addon •Texting and SMS abilities •Email tracking •Social Network Integrations •Google Chrome add-on •A.I. Job Description writing tools •Stellar Support and Training •A VERY DOABLE PRICE POINT!!!

Cons

I really don't have any issues with this platform. Maybe one day the ability to scroll right and left to go back and forth in open profiles on a list....It is possible for applicants for individual job posts.

Switched from

Better support and better price point along with better functionality~!

Review Source

MA

Marlaine A.  
Managing Principal  
Used the software for: 3-5 years

### "Top Echelon User Review"

May 10, 2024

5.0

The experience with Top Echelon is over quite a number of years, 5 days/week and 6-8 hours on the system. There have been a few times something went down or there was a glitch, but they addressed it right away and we all moved on.

Pros

I like Top Echelon for the ease of use, that they are always adding more value to the platform in how to source, how to contact candidates or clients, ease of posting jobs, add on to get the jobs out on other job sites, multiple ways to go about a task, quick and efficient customer service people who always have the answer, training resources, and webinars to help me be better at my job.

Cons

I do not have any issues with Top Echelon.

Switched from

Old company still on Explorer, site would crash all the time, not as interactive as Top Echelon, and then when it came to to renew, a sales person called me to ask what it was "worth" to me to have the service. Sort of a bid type of thing. I was done with them at that point.

Alternatives considered

[Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Reasons for choosing Top Echelon

Liked Top Exhelon better. I also had Hire Desk as a system, but it is no longer in business.

Review Source

MB

Margaret B.  
CEO  
Used the software for: 1-3 years

### "Strongly Recommend Top Echelon - Cost Effective and Easy to Implement"

May 7, 2024

5.0

I used Top Echelon/Big Biller years ago when I started out as an independent recruiter. Their product was the most cost effective, customizable, multi function product then and now. I would not think of using another product as an independent recruiter.

Pros

I absolutely love that I can manage my full desk, job postings, candidate tracking, client tracking all in one place. The customer service is wonderful, you can customize fields, and they offer a split network program that allows you to collaborate with trusted partners.

Cons

The only con I have is that I did not implement the product sooner.

Switched from

[ICIMS](https://www.capterra.com/p/93248/iCIMS-Recruit/)

I opened my own business and knew the product.

Reasons for choosing Top Echelon

I chose Top Echelon because I knew the quality of the product, because there is an option to join a split network, because the setup and integration with my web page was seamless and painless. The customer support is a huge plus.

Review Source

President  
Used the software for: 3-5 years

### "Top Echelon works well"

May 7, 2024

5.0

We have had a great experience with the software and responsive team. My new employees use the trainings and find them simple to understand. If they have a questions, support is quick to respond with and email or phone call.

Pros

It’s provides everything we need at a reasonable price point!

Cons

The reports need a little improvement and they are working on that. Anytime there is a con, TE is on it. They pay attention! Many of the little tweaks we suggested over the years were implemented quickly! They listen!!!

Switched from

[SmartSearch](https://www.capterra.com/p/78549/SmartSearch/)

Smartseach was much more expensive. We

Alternatives considered

[Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[SmartSearch](https://www.capterra.com/p/78549/SmartSearch/)

Reasons for choosing Top Echelon

I had used Smartsearch which is a good system. They all provide about the same service. Top Echelon was cost effective and has worked well for us. We are also part of the TE network which we like.

Review Source

President  
Used the software for: 3-5 years

### "The Benefits of Big Biller "

May 7, 2024

5.0

Love it. The support teams within Top Echelon are world class and they constantly work on improving the software for it's members. The database itself is very user friendly and can be manipulated to fit your agencies way of doing things specifically. I expect to be using Big Biller for a very long time!!

Pros

The ease of use with Big Biller software and how it can interact with other agencies databases is just a great feature. They are constantly upgrading and adding features to the software as well. I can access this database from a wide variety of devices allowing me to always have my database with me. It's ability to track and save past emails / resume submissions with clients and candidates is really important as well.

Cons

My only negative (if you can call it that) is that there are really no features to help enter clients into the databse. In my industry (specifically) new companies are popping up all the time. It would be nice to be able to compare companies via a resume and have a new company automatically entered in some way. This feature was available at one time.

Switched from

The ability to network with other agencies right through the database. Search through other agencies openings as well as candidates has increased our revenue.

Alternatives considered

[Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Reasons for choosing Top Echelon

I liked the support team with TE as well as getting extremely strong referrals from other recruiters I highly respect within the industry.

Review Source

Partner  
Used the software for: 3-5 years

### "Great experience"

December 19, 2023

5.0

its been a great experience. the team has been great to work with

Pros

We wanted to get access to the TE Network. Also Big biller is easy to use

Cons

nothing really comes to mind. If I had to pick one I dont like that when you add a candidate to the system there is another step to add them to a hotlist. I would prefer you could do that in one step.

Switched from

[Crelate](https://www.capterra.com/p/133064/Crelate-Talent/)

We wanted to get access to the TE Network. Also Big biller is easy to use

Alternatives considered

[Loxo](https://www.capterra.com/p/165046/Loxo/)[Crelate](https://www.capterra.com/p/133064/Crelate-Talent/)

Reasons for choosing Top Echelon

ease of use. easy to move around in the database and easy to link various acitivies

Review Source

Darrell M.  
Owner  
Used the software for: 3-5 years

### "An Excellent Value"

December 21, 2021

5.0

Excellent. I used another well-known platform previously and was disappointed. Big Biller is a valuable tool.

Pros

The team at BB/Top Echelon is always trying to improve functionality and add new features. Data added to the platform is easily customizable and retrievable. Reports help track recruiter performance.

Cons

I don't use the email features because the graphics seem basic and I like to use advanced tracking.

Switched from

[PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/)

PC Recruiter was more expensive and the company did not demonstrate dedication to the user experience. They offer a huge amount of bells and whistles that weren't of value to me.

Review Source

Stephen G.  
Recruiter  
Used the software for: 3-5 years

### "Recruiter Daily User"

May 10, 2024

5.0

Great support, multiple options for training, start up and on-going. Best product I've seen for the money.

Pros

ease of installation and use, resume parsing and searching

Cons

ability to view resumes, print is small and no option to view full page that's readable.

Switched from

[Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/)

Cost and customize for our use in Recruiting plus scalability. - with another agency that was larger and multi-recruiting focuses

Review Source

Douglas W.  
Founder CEO  
Used the software for: 3-5 years

### "Founder/President"

April 10, 2025

5.0

Excellent! Great support! Love how simple it is to use.

Pros

Easy to use. Made for recruiters. Helps me grow my business.

Cons

Not anything comes to mind. They always take our suggestions.

Review Source

Recruiter  
Used the software for: Less than 1 year

### "Top Echelon is the BEST!"

April 10, 2025

5.0

I went to the First training Conference being brand new in this business and have been impressed with the overall comraderie and again assistance when needed from \[sensitive content hidden\]

Pros

The support from the corporate staff and team. Also the recruiting partners are helpful in sharing tips and ideas.

Cons

Learning the program as a beginner. No fault of TE , just a learning curve on my end.

Review Source

President  
Used the software for: 1-3 years

### "A robust ATS/CRM that provides easy functionality at a great price point."

August 18, 2023

5.0

I don't have anything negative to say. The experience thus far has been positive. Still learning new things, and I'm sure I haven't fully utilized all its functionality and capabilities yet.

Pros

The product is very easy to use. Has great functionality both as a ATS and CRM. Excellent technical support that is local in the USA. Top Echelon also adds great value for your money by providing Webinars on a regular basis on various topics that is pertinent to running a successful business.The other big plus is having the Network (Forum) which allows you to collaborate with other recruiters and agencies and work on split deals.

Cons

Not sure if Top Echelon offers this but it would be nice if you could conduct more automated campaigns to attract new candidates and new clients through the platform.

Reasons for choosing Top Echelon

I chose Top Echelon because of price point, availability of technical support, and functionality and ease of use.Other products I explored were: PC Recruiter, Crelate, Manatal, Bullhorn, Job Adder, and Zoom Info.

Review Source

President  
Used the software for: 3-5 years

### "Pick the Big Biller features that match your business - they're all good!"

January 21, 2022

5.0

I'm in a niche recruiting business which results in many of the same candidates becoming available at the end of projects, so candidates may be considered several times in a relatively short time period. Big Biller's combination of quick delivery of essential information to the screen PLUS providing history made parsing candidate lists much less effort than other tracking systems, and more than once saved us from making a costly candidate proposal error of candidate and employer. The cost was a major consideration but also made easy when compared to similar product - the Cost/Benefit advantage of using BigBiller is quickly apparent. We stopped using BigBiller when our niche narrowed further, but if we return to a more general recruiting practice, I believe we'll simply return to BB without any delay past sign-up.

Pros

Big Biller's pricing to track candidates intelligently + offer features we MIGHT use made them the best choice of the many candidates we considered.

Cons

Needs to have a better tutorial to get full use of the rich array of features offered.

Switched from

Time factor and detail available. Big Biller's display of critical decision-making elements, pricing and the ease of relevant data entry made the decision easy in terms of time and cost consideration.

Reasons for choosing Top Echelon

Cost + Features

Review Source

Acquisitions  
Used the software for: 3-5 years

### "Best CRM"

December 22, 2021

5.0

I have been working with BB for at least 5 years now and find it the best CRM out there. When I went from Restaurant Mgmt recruitment to the Mortgage Buying industry, I did a lot of research into other CRM's and found BB to be the best for what we needed.

Pros

Allowing all our business clients to be in one online format is very useful for us. I had previous experience with Big Biller and realized we could easily use this CRM for our Mortgage buying business.

Cons

The only complaint I have is the last time Big Biller updated the program, I had to link my email account ISP and have as of yet been unable to do so. Because of this, I am no longer able to send emails directly from my Big Biller account. I know I need to make a call to resolve this, just have not had the time to do so yet.

Reasons for choosing Top Echelon

Because of my familiarity with BB and looking into other CRM's that appeared to be too confusing.

Review Source

President  
President  
Used the software for: 3-5 years

### "A highly satisfied customer. "

August 17, 2022

5.0

Outstanding!!!

Pros

It’s easy to use, is regularly updated to improve user efficiency, is highly dependable and always available, can be easily accessed when I travel and is reasonably priced. Technical support, though seldom needed, is responsive and excellent.

Cons

I have no complaints or concerns. I’ve used ATS software/systems for over 25 years and Top Echelon is clearly the best ATS I’ve used, by far.

Switched from

After a demo by a Top Echelon rep, it was clearly superior to what I was using.

Review Source

January D.  
Executive Recruiter  
Used the software for: 3-5 years

### "Chose ATS for two companies"

May 7, 2024

5.0

Pros

Customer service and ease of set up to work with company website.

Cons

Keeps getting more expensive every year.

Review Source

President  
President  
Used the software for: Less than 1 year

### "Big Biller as an Applicant Tracking System"

November 20, 2019

4.0

I think Big Biller is an acceptable and more affordable ATS for a smaller/boutique agency overall BUT its search tool for recruiting is POOR for me. Just too many ways a title can be written, spelled, displayed - and if I don't search for it exactly as it's written, it doesnt show up. Even though it offers TAGS to always include job titles/functions, there are too many ways that things can be misspelled and thus not searchable. Technical support is almost always available and pretty good at describing what I need to do to customize and/or troubleshoot a problem.

Pros

It's web based so can use it anywhere you have internet connection including mobile devices. It's highly customizable. It offers many template options. Newly offered texting is awesome. Shows trail of all communications - notes, emails and texting. Technical support is pretty good at walking through training and customizations. More affordable than others.

Cons

It's search tool is not effective for me at all. There are too many ways a job title may be written, spelled, abbreviated, etc. so the results are not good at all. Too many different "tiles" that hold far too much information on front screen, requiring constant clicking across various tiles and levels within the tiles to see information. Too rich in data making it hard to find info I need to see quickly. I have to scroll and click far too often to get to the info I need, if I can find it at all. Too many opportunities to misspell words in the "tags", making searching very often filled with errors or providing poor results. Cannot reparse easily within same resume. Glitches often (maybe because it does rely on internet). Migrating all my data was time consuming and filled with many missing fields and hard to decipher data.

Switched from

Existing ATS was dated and couldn't hold the volume of information any longer.

Reasons for choosing Top Echelon

Cost and moderate ease of use.

Review Source

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