# Top Echelon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Top Echelon the right Recruiting solution for you? Explore 513 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/84093/Top-Echelon/reviews --- Top Echelon 4.6 (513) [View alternatives](https://www.capterra.com/p/84093/Top-Echelon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 13th, 2026 # Reviews of Top Echelon Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews IS Isabel Lina S PresidentStaffing and Recruiting, 2 - 10 employeesUsed the software for: 1-2 years. “The comprehensive candidate database and powerful search capabilities have enabled us to quickly identify qualified candidates that align with our clients' needs and requirements.“ May 10, 2024 SE Steve E Managing PartnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “I can't tell for what the candidates experience is for me jobs and that message I do send never get answered.“ May 24, 2024 IS Isabel Lina S PresidentStaffing and Recruiting, 2 - 10 employeesUsed the software for: 1-2 years. “As a boutique family-owned business specializing in HR, Accounting/Finance, Ops, Tech, and Sr. Administration, we have found Top Echelon to be an invaluable tool that has significantly enhanced our recruiting processes.“ May 10, 2024 GK Gary K President and Managing DirectorStaffing and Recruiting, Self-employedUsed the software for: 1-2 years. “Resume search does not have functionality to disqualify "tags"“ April 29, 2024 IS Isabel Lina S PresidentStaffing and Recruiting, 2 - 10 employeesUsed the software for: 1-2 years. “The ability to access a vast network of candidates and leverage advanced search filters has helped us find candidates much easier and make more placements.“ May 10, 2024 TS Thomas S Sr Technical RecruiterChemicals, 11 - 50 employeesUsed the software for: More than 2 years. “the person who supplies the candidate has little to no rights. If a client decides to eliminate a candidate during the guarantee period if the Client affiliate has a bad contract the person who supplied the candidate just has to live with a poor contract and pay back the money earned“ December 5, 2023 BS Brian S Director of RecruitingStaffing and Recruiting, 2 - 10 employeesUsed the software for: More than 2 years. “How easy it is to access information re: candidates, clients and prospects and the efficiency of entering notes in the system as I am interviewing candidates.“ April 9, 2025 EW Eleanor W Director, Business DevelopmentStaffing and Recruiting, 2 - 10 employeesUsed the software for: 1-2 years. “Need to fix the bug in the dashboards and email templates as the pages jumps while scrolling down which makes it difficult to access the information“ August 28, 2023 ## Showing most helpful reviews Showing 1-25 of 513 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cherice V. Founder Accounting Used the software for: 2+ years ### "Why you should consider Top Echelon" May 19, 2023 5.0 My overall experience has been wonderful and has made my job of quickly locating candidates in the system very timely and with ease because of how their software is structured. I use it everyday, for every search. Pros What I like most about their software is how easy it is to search for candidates, input candidates, communicate with them and clients and how all the information is stored in the system. I also LOVE their help desk. Always responds quickly and with the correct information the first time. Cons I feel the search features could be more robust. Reason for choosing Top Echelon Word of mouth, working with my initial sales person and the ease of transferring information from Bullhorn to Top Echelon. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Bullhorn did great marketing, but they failed to hold up to what they said they could do. Review Source MA Marlaine A. Managing Principal Staffing and Recruiting Used the software for: 2+ years ### "Top Echelon User Review" May 8, 2024 5.0 The experience with Top Echelon is over quite a number of years, 5 days/week and 6-8 hours on the system. There have been a few times something went down or there was a glitch, but they addressed it right away and we all moved on. Pros I like Top Echelon for the ease of use, that they are always adding more value to the platform in how to source, how to contact candidates or clients, ease of posting jobs, add on to get the jobs out on other job sites, multiple ways to go about a task, quick and efficient customer service people who always have the answer, training resources, and webinars to help me be better at my job. Cons I do not have any issues with Top Echelon. Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Reason for choosing Top Echelon Liked Top Exhelon better. I also had Hire Desk as a system, but it is no longer in business. Review Source FR Frank R. President Insurance Used the software for: 2+ years ### "New Platform is Extremely Difficult to Navigate " October 20, 2020 3.0 The only reason I'm still with Big Biller is, despite the awkward, and user unfriendly interface in the new platform, moving to another service is out of the question during this Covid-19 pandemic where business is down 30%. Our bandwidth, as a small company, for non revenue generating projects has to be kept to a minimum. The customer support is great but software layout and design should be intuitive and not require so many calls to support to begin with. I remain hopefully BB will work out the kinks. I pay $15,000 a year for Linkedin Recruiter so money is not the deciding factor, ease of use is. Originally Big Biller had the friendliest customer support and simple layout and that was the deciding factor. Not cost alone Pros Great customer support and easy to reach by phone or online chat. Cons The new version of Big biller has set me back 20 years in my productivity. I actually go out of my way to use Outlook and avoid the new BB cumbersome, user-unfriendly interfacte. The 'running man" (we call him 'burning man' icon offers no clue as to what menu lies underneath. The 'hot list' icon looks like a poop emoji and I had to have someone explain this to me. Too many lengthy menus that open, vanish, disappear, are difficult to find once they are minimized, etc. I'm advanced with computers and can design basic code and find this new platform roll out very dissapointing. Reason for choosing Top Echelon Simple to use (original version). Friendly, responsive support Review Source RM Roland M. Director of Sales and Recruiting Staffing and Recruiting Used the software for: 1-2 years ### "Top Echelon is a great platform for For agency recruiters and executive search consultants" May 8, 2024 5.0 As I stated, I really like this platform. It is by Recruiters for Recruiters and it shows! Pros •A Very strong ATS •A fully functioning CRM •Great Sourcing Tools and Job Posting abilities •Strong Reporting tools •Great Careers Page addon •Texting and SMS abilities •Email tracking •Social Network Integrations •Google Chrome add-on •A.I. Job Description writing tools •Stellar Support and Training •A VERY DOABLE PRICE POINT!!! Cons I really don't have any issues with this platform. Maybe one day the ability to scroll right and left to go back and forth in open profiles on a list....It is possible for applicants for individual job posts. Switched from [Zoho One](https://www.capterra.com/p/166175/Zoho-One/) Better support and better price point along with better functionality~! Review Source MB Margaret B. CEO Human Resources Used the software for: 1-2 years ### "Strongly Recommend Top Echelon - Cost Effective and Easy to Implement" May 1, 2024 5.0 I used Top Echelon/Big Biller years ago when I started out as an independent recruiter. Their product was the most cost effective, customizable, multi function product then and now. I would not think of using another product as an independent recruiter. Pros I absolutely love that I can manage my full desk, job postings, candidate tracking, client tracking all in one place. The customer service is wonderful, you can customize fields, and they offer a split network program that allows you to collaborate with trusted partners. Cons The only con I have is that I did not implement the product sooner. Reason for choosing Top Echelon I chose Top Echelon because I knew the quality of the product, because there is an option to join a split network, because the setup and integration with my web page was seamless and painless. The customer support is a huge plus. Switched from [iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/) I opened my own business and knew the product. Review Source EB Eddie B. Director of Recruiting Defense & Space Used the software for: 2+ years ### "What a great Recruiting tool" May 8, 2024 5.0 We are very happy with Top Echelon and will continue to use this product. Pros The user experience is very easy to learn and setup. Cons The parser could be more robust and for some reason my extensions that highlight words does not come through very well. But the extensions do work on the resume widget, so that is a plus, i just wish they showed up better on the screen. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) we just like top echelon better and chose to use it over the other products. Review Source LB Larry B. CEO Staffing and Recruiting Used the software for: 2+ years ### "Great tools with bells and whistles" May 15, 2024 5.0 I am a loyal customer who has used the product since 2014. Pros The ease of use and features that directly tie-in to my business are the most important to me. Cons I am missing some quick reports that were available in early versions of BB. Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Reason for choosing Top Echelon Features and price were the key reasons I chose BB. Review Source CB Carol B. Office Manager Staffing and Recruiting Used the software for: 2+ years ### "Best way to track placements" April 9, 2025 5.0 My overall experience is very positive, user friendly and makes texting directly to candidate quick and easy Pros Top Echelon is the best application for tracking placements. Cons The newest changes have some issues like the Placement report doesnt show Recruiter name. Review Source BS Brian S. Director of Recruiting Staffing and Recruiting Used the software for: 2+ years ### "Big Thumbs Up to TE" April 9, 2025 5.0 Overall, a great experience. I am a fan of Training Tuesday and have often attended webinars presented by top recruiting trainers from around the country. I also like the ease and efficiency of tracking my progress with a candidate through each step of the interview process. Pros How easy it is to access information re: candidates, clients and prospects and the efficiency of entering notes in the system as I am interviewing candidates. Very good people at Top Echelon to work with, always helpful in answering questions and making suggestions. Cons I have had good experiences in using Top Echelon so I cannot think of a con. Review Source DH Don H. President Renewables & Environment Used the software for: 2+ years ### "Great recruiting business software at an affordable price" March 25, 2025 5.0 My overall experience with TE has been excellent. Customer support is always very responsive, knowledgeable, and thorough. Pros I have been using BB since 2008 and have always appreciated its simplicity and customization options. I have also tried other CRMs, and nothing compares. Cons Very few complaints. Always looking for more automation and integration options. Would really appreciate a mobile app to make it easier when I am traveling. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Top Echelon Simplicity, cost. and ability to customize Review Source TO Trina O. Senior Recruiter Staffing and Recruiting Used the software for: 2+ years ### "Big Biller - Great Features and Quality Service - Highly Recommend" April 25, 2024 5.0 I began TORP Group about 7 years ago and started using Big Biller withing a few months of starting our business. From the beginning, their level of care and service has been beyond what I expected. The product has many features and options available to use within their system. The system was far beyond what I had used in the past. They are continually improving, which says to me, they care about their clients. Top Echelon is looking to be the best in what they do and it shows!! Pros The level of service has always been outstanding. The company is responsive, reliable and overall amazing to work with. Cons The texting option is great, but there has not been an ability to group text, which would be most ideal. Currently not using their texting system due to this. Alternatives considered [Adapt](https://www.capterra.com/p/178759/Adapt/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Top Echelon Ease of work flow, ability for the job order/employee/company to cross over with ease, and great data mining abilities. Review Source SP Scott P. Principal Staffing and Recruiting Used the software for: 2+ years ### "Top Echelon Software Review" December 5, 2023 5.0 Very pleased with the software. Only 1 time had a backup issue and it was resolved quickly and all the information was there. Pros Good software to use if you're a recruiter. Uploading and downloading candidate information. Easy to use. Has many great features that makes it easy to use the software when doing your job. Emailing option is wonderful. Cons Sometimes when there are glitches or the software went down and off line, it took time before it came back up. Switched from [Sage HR](https://www.capterra.com/p/128705/SageHR/) It was not a good software to use Needed something that had more options Review Source JB James B. Managing Director Staffing and Recruiting Used the software for: 1-2 years ### "Best bang for the buck!!" August 22, 2023 5.0 Pros Price and performance - I get all the functionality and features that was paying almost triple for with another software service, but with better customer service. Integration and set up was extremely easy and they offer a very reasonable rate for the data transfer. Job board integration to my company's website was better than my previous service, as well as multiple free job posting features to social media and select job board websites. Cons No real "cons" at the moment as they are pushing out new features and improvements on an almost monthly basis. Maybe have a tab on for "hotlists" to make it easier to go straight there when sourcing for specific jobs. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[CATS](https://www.capterra.com/p/45814/CATS/) Reason for choosing Top Echelon Price, functionality, set up & integration, and platform's look & feel Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Price and better customer service....even though I'm a one person operation currently. Review Source LM Lydia M. Executive Recruiter Construction Used the software for: 2+ years ### "Why we chose Top Echelon/Big Biller almost 10 years ago " June 28, 2022 5.0 Chose it almost 10 years ago and have not looked back - have recently recommended it to a colleague and he loves it as well. Pros Ease of use, resume search, resume parsing, job track Cons Would like to be part of a user experience Reason for choosing Top Echelon Again, feature rich and easy to use/train Switched from [PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/) Robust with features and easy to use. PCR by comparison was too heavy Review Source AG Arwen G. Partner Information Technology and Services Used the software for: 2+ years ### "Great experience" December 11, 2023 5.0 its been a great experience. the team has been great to work with Pros We wanted to get access to the TE Network. Also Big biller is easy to use Cons nothing really comes to mind. If I had to pick one I dont like that when you add a candidate to the system there is another step to add them to a hotlist. I would prefer you could do that in one step. Alternatives considered [Loxo](https://www.capterra.com/p/165046/Loxo/)[Crelate](https://www.capterra.com/p/133064/Crelate-Talent/) Reason for choosing Top Echelon ease of use. easy to move around in the database and easy to link various acitivies Switched from [Crelate](https://www.capterra.com/p/133064/Crelate-Talent/) We wanted to get access to the TE Network. Also Big biller is easy to use Review Source WL Walt L. President Banking Used the software for: 2+ years ### "Big Biller is extremely user-friendly and reliable" November 2, 2020 5.0 One goal I have it to become paperless. Big Biller is helping me achieve a large part of that goal. Pros The search features for candidates and targeted markets are very reliable. The Hot List features allow you to create a system within a system and customize the system for your own use regardless of industry. One of my favorite features is the ability to use "Open Activities" and schedule a future activity or reminder. The system sends you an email in the future as a reminder for follow-up. How cool is that? Big Biller has the best customer/technical service I have ever experienced! They are there when you need them! Friendly, Helpful and Knowledgeable! This system is very affordable and a value for a smaller recruiting shop. Cons Report functions need to be ramped up a little. I would also like to see some billing and accounting functions built into the system. Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/)[PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/)[Crelate](https://www.capterra.com/p/133064/Crelate-Talent/) Reason for choosing Top Echelon Best value for the product. People I talked to seemed to care more about helping me. Common sense approach to solving problems. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Wanted more value or the investment for a small firm. Review Source HL Hannah L. Executive Recruiter Hospitality Used the software for: 2+ years ### "Top Echelon - The tracking system you need!" April 25, 2024 5.0 Excellent experience so far, they provide weekly ongoing trainings on new features as well as industry secrets and tips. Pros Ease of use, everything you need in a database for tracking candidates, jobs, and companies. Excellent resource for recruiting teams, love the browser extension for all recruiting platforms including Linkedin, Indeed, and Ziprecruiter. Cons It takes a little training to get used to the boolean search, but the trainings via the help desk are great. Review Source PM Paul M. Recruiter Plastics Used the software for: 1-2 years ### "Top Echelon Review" August 23, 2023 5.0 I'm still learning the in's and out's of Top Echelon. I'm fortunate enough to have some good support from both the TE staff as well as other using I have made a connection with within TE. Pros Top Echelon has a large group of professional recruiters that work together for the common goal of making placements. We share our candidates and jobs with other recruiters that works the industry I'm working in. Cons The only item I need some help with is a better way to track the date employees are placed in the company records. I would like to see a "last modified" date posted when a new person is added to the record without having to go to the people data sheet to find this information. Review Source SS Samara S. Director of Recruitment Staffing and Recruiting Used the software for: 1-2 years ### "Well Designed for Staffing Agency Use" December 21, 2021 5.0 Big Biller has helped our agency streamline our recruiting process. Pros This software was designed for the staffing and recruiting industry. The cards, templates, and fields are well thought out, with the option to further customize if needed. Cons It would be helpful to be able to see attachments to emails in the activity history. As of today, we can only see the email body. In order to see what attachment was sent, we need to look it up under the Email tab and then search for it. Reason for choosing Top Echelon It was designed specifically for the staffing industry. Review Source AB Ann B. President Management Consulting Used the software for: 2+ years ### "I purchased for one reason, but have since used the full spectrum of capability. " July 1, 2022 5.0 As a boutique retained executive search firm, we find two to three superstars for any given opening. I was looking for a way to give the candidates my search clients do NOT hire visibility into other opportunities throughout my network. When economic times are volatile, I have worked on other recruiter's open positions. When I'm awash in client demand, I know I can count on the other recruiters to help me fill my client's openings. Pros The integration of Big Biller software and the Top Echelon Network capabilities are superior to anything I've ever seen. Cons Sometimes to scroll up or down you can't use the arrow keys or page up / page down. You have to move your cursor to the thin strip at the right of whatever frame you're looking at and click on that narrow, tiny vertical ribbon to scroll up or down. Reason for choosing Top Echelon the other products aren't integrated, e.g. NPA Worldwide's Marketplace by Oorwin: you can't click on a recruiter's name to see his/her current jobs or candidates. Review Source jR jim R. General Manager Human Resources Used the software for: 2+ years ### "Simple and Easy to use " April 30, 2024 5.0 Pros The system is simple and easy to use. It is intuitive and let's you use as much or as little as you want. There are no "required fields" that stop you in your tracks. Cons Email responses go to a different platform so you may have to look in more that one place for an email. Review Source JR Jim R. President Insurance Used the software for: 2+ years ### "A highly satisfied customer. " August 16, 2022 5.0 Outstanding!!! Pros It’s easy to use, is regularly updated to improve user efficiency, is highly dependable and always available, can be easily accessed when I travel and is reasonably priced. Technical support, though seldom needed, is responsive and excellent. Cons I have no complaints or concerns. I’ve used ATS software/systems for over 25 years and Top Echelon is clearly the best ATS I’ve used, by far. Review Source JS Jim S. Executive Recruiter Staffing and Recruiting Used the software for: 2+ years ### "Satisfied Customer" June 28, 2022 5.0 Overall, very satisfied with TE. The network has specialist and generalist recruiters. Most, if not all, are accessible and easy to work with. Using their Big Biller software allows for easy integration and tracking of activities. Pros I like the entire ecosystem of the software. While there are other ATS' out there that offer more bells and whistles, this software is easy to use and doesn't get in your way when performing daily tasks. Cons I'd like to be able to interface with other software through an API. Especially in the areas of candidate sourcing and email marketing. Reason for choosing Top Echelon price, ease of use, integration with the network Review Source VK Victoria K. Recruiter Electrical/Electronic Manufacturing Used the software for: 2+ years ### " Senior Recruiter" April 26, 2024 5.0 Excellent. they are there when you need them and always ready to help. Pros People are the best. I enjoy working with the recruiters Cons Updates are great but there may be too many for me. Review Source BB Ben B. President Computer Software Used the software for: 2+ years ### "User review" October 26, 2020 4.0 In general it has been good, but ALL INFORMATION has to be more user friendly, guiding you to what to do next or options at that point. MORE USER FRIENDLY WITH SAVE THEM MONEY/LABOR ETC. Pros I think TE has done a good job developing their software. But...there is so much information, it becomes more complicated to use. There is very little owner/manager PR contact. They need more targeted zone client development/training, which in turn should give them more referrals from present TE customers. Corporate TE Zoom meetings to bond operations together, to get NEW and stragling customers to know each other and what they niche in so they can communicate better about their business day to day. I just met a great partner on TE that niches in IBM i-series ONLY. I had NO IDEA of this. We just stumbled into each other. I have matching skills//candidates for him. Would not of know this. So, instead of being a generalist, niche notifications can be very helpful to each other therefore MAKING MORE PLACEMENTS. Cons See above....plus MANDATORY TE resume submittal through and to PIPELINE....NO EXCEPTIONS... I am getting resumes as attachments only, expecting me to reply etc. etc. and then I have to input to my pipeline to manage. When you have alot of resumes being received the TE Pipeline management is very helpful IF people submit the resume through the TENetwork with NO exceptions. Review Source Similar Products Featured ## Related categories [Recruiting](https://www.capterra.com/recruiting-software/)[Recruiting Agency](https://www.capterra.com/recruiting-agency-software/)[Staffing Agency](https://www.capterra.com/staffing-agency-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.