# Page 17 | Top Echelon Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Top Echelon the right Recruiting solution for you? Explore 513 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/84093/Top-Echelon/reviews

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Top Echelon

4.6 (513)

[View alternatives](https://www.capterra.com/p/84093/Top-Echelon/alternatives/)

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Last updated March 13th, 2026

# Page 17 - Reviews of Top Echelon

## Showing most helpful reviews

Showing 401-425 of 513 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JK

Jill K.  
President  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Good for what I need"

September 21, 2017

3.0

Pros

Ability to send multiple emails, easy to search for candidates, decent activity tracking. I don't use some functions because I don't do contract recruiting.

Cons

The user interface is not easy. Also if I want to update a resume, I can't resend it- I have to save it down and attach it.

Review Source

TU

Tess U.  
CEO  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Get BIG BILLER if you hate wasting money and like being productive!"

September 6, 2016

5.0

Pros

advertising directly from site, clean interfaces, email templates, effective parsing is always accurate, pricing is excellent, support team is excellent as well. Entering new candidates is easy, classifying them is also easy and the fact that it is easy makes it more likely that it is going to happen. Many CRMs I have used repel one from using them as they are clunky and inefficient. I like that one doesn't have to enter information in multiple places.

Cons

I would like this product even more if it were integrated with GMAIL. At current, it only sycns with OUTLOOK. I am a google based shop and emails not being captured in the tool makes for a bit of a nuisance.

Review Source

PM

Pablo M.  
Owner  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Big Biller - affordable, accessible & effective!"

January 15, 2016

5.0

Pros

I am not a very technologically adept person, but I do work very hard on building my database and do rely on being able to send targeted mass emails. Big Biller is very user-friendly and does a great job in terms of making searches easy to run and consistent. I love the fact that I didn't have start up costs and that my monthly rate is so low. Big Biller is a great product and the customer service is outstanding! Also, I enjoy the free seminars.

Cons

Nothing really...I think there are a couple details that could make Big Biller perfect for my needs, but having used other much more expensive programs that were not as good as Big Biller, I would be nitpicking.

Review Source

CS

Chrissy S.  
Secretary  
Food & Beverages  
Used the software for: 1-2 years

### "Great product "

October 29, 2020

4.0

Pros

The program is very user friendly and easy to navigate.

Cons

Updates are difficult to synchronize previous information

Review Source

PK

Patrice K.  
Recruiter  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Big Biller User..."

December 16, 2016

4.0

This software is easy to use, Features are relevant to recruiting,

Pros

Easy to use, search, and enter basic info on a candidate.

Cons

On the skills section, it is cumbersome to put relevant skills into the profile.Limit on the number of characters you can type if the skills are not picked up and you want to add others. Only scans for the ones at the top of the recruiter's list in the skills section. Time-consuming but an important step when you are searching for a candidate with certain skills. You miss good candidates because the skills you are seeking, although they have them, are not listed on their profile.

Review Source

KP

Kim P.  
Director of Recruitment  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Comprehensive!"

February 15, 2018

4.0

Pros

I felt this system is a comprehensive one - it allows the user to easily list and input information regarding client, job, candidate, etc

Cons

The cost is a little more than I would want to pay but it's not anything super crazy.

Review Source

TB

Timm B.  
Chief Operating Officer  
Computer Software  
Used the software for: Less than 6 months

### "The speed of Big Biller is amazing "

September 3, 2019

4.0

If we had known that with big biller we were going to be able to make email parsing we would have bought it much sooner. With the basic plan you can reschedule job interviews, and you can verify the personal references of the candidates. You can also work with different contracting companies.

Pros

Big biller makes it possible to work with large numbers of candidates and leads (potential clients). The platform brings an included CRM, so you save time with the organization of contact databases. Candidate signatures can be stored.

Cons

The information on the candidates in relation to their skills is limited, since the platform does not allow adding enough entries about them, and therefore the information with which they work ends up being quite superficial. It does not have a good workflow editing system.

Review Source

CV

Cherri V.  
Office Manager  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Just Right"

December 7, 2016

5.0

After our antique ATS crashed, we grudgingly admitted it was time to upgrade to a new system. We researched and watched demos and participated in trials. We listened to sales pitches and read customer reviews. We purchased and implemented one expensive ATS, but it was so feature-rich that, while our managers were excited, our users were intimidated and overwhelmed and didn’t use it. Big Biller offered exactly what we needed with a user-friendly, simple interface, and excellent pricing. The implementation was painless, training was easy to access, and tech support is responsive. We’re happy to have found Big Biller for our recruiting business.

Pros

Simplicity, search functionality, ease of administration

Cons

limits on record exports

Review Source

JB

Justin B.  
Director  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Big Biller is a Big Letdown"

May 10, 2018

4.0

Pros

It is cheap, and seems like it offers a lot of great features for a Startup Recruiting Agency - Chance to partner or jobsplit jobs with other agencies allows for good opportunity to increase placements just through sheer volume of opportunities

Cons

Not really made to optimally support a Internal organization recruiter in my opinion. Also, the candidate fields make it a bit difficult to find candidates sometimes.

Review Source

SK

Scott K.  
Managing Partner  
Hospitality  
Used the software for: Less than 6 months

### "Big Biller New User"

October 20, 2020

5.0

Very impressed with the setup and usability of the product. No big learning curve needed.

Pros

The Software is very intuitive. Easy navigation and defined data points

Cons

Learning to open new tabs in order to keep information currently being viewed

Review Source

KD

Kay D.  
President  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "My experience converting from an old ATS to Big Biller"

December 20, 2016

5.0

Big Biller is the fourth program we have implemented to run our recruiting firm. The Big Biller software is easy to use, fully functional and very intuitive for all levels of tech skills. The learning curve was almost non-existent for both me and my admin who works on our ATS constantly.

Pros

Ease of use, etc. but also I can't say enough about the support staff. Most especially our account manager, our training person. I didn't have too much contact with the tech person who did the implementation of the Big Biller job board into our Web site, but I understand that that went smoothly also.

Cons

Nothing that stands out in my mind.

Review Source

ViR

V ickie R.  
Owner  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Big Biller Review"

August 29, 2019

5.0

I'm able to match candidates with job order quickly within the system.

Pros

The system is easy to use and I would refer it to a friend.

Cons

I have no issues with this software. The answer is nothing.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Crelate](https://www.capterra.com/p/133064/Crelate-Talent/)

Review Source

EL

Elizabeth L.  
  
Staffing and Recruiting  
Used the software for:

### "Very pleased with Big Biller "

July 8, 2014

4.5

Pros

It's Extremely easy to use. It's very intuitive and user-friendly.

Cons

I would like the ability to link candidates to job orders from the candidate's profile, as opposed to having to do so from the job order profile. Once I've entered a new candidate into the system, I'd like to be able to link that candidate to the various orders I have for which that person might be submitted. Instead, I have to go to each order individually and then backtrack from each to linking that candidate. Second, I would also like to be able to submit a connected candidate to the contact directly from the job order, as opposed to having to create a new email to the contact and then selecting the job order to which that submission should be applied/notated.

Review Source

SL

Saundra L.  
  
Staffing and Recruiting  
Used the software for:

### "Best value for cloud based database for Agency Recruiting "

November 20, 2013

2.5

Pros

I like the price for what I get. It is all cloud based, and it has job, people, and company fields necessary to capture searchable data. It is easy to add users. While it lacks a lot of functionality, over the last 5 years, I have seen efforts to improve.

Cons

Lots of bugs. The search functionality lacks many useful capabilities. You are unable to customize fields. DataSheets are not as visually and user-friendly as they could be (in need of a makeover). It is not compatible with Outlook 365, RingCentral, or Hubspot. Support is hard to get a hold of (need to leave a message and wait sometimes over a day). The training videos and webinars are not run by people who understand our business, so they are usually a waste of time.

Review Source

SF

Steve F.  
President  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "BigBiller recruiting software review"

December 16, 2016

5.0

The software is easy to use, does everything I need it to and is very affordable.

Pros

The software is easy to use, does everything I need it to and is very affordable. The customer service is based in the US and always resolves the problem.

Cons

The customer service used to pick up quicker or call back quicker. The reporting on the Pipeline when you convert to an excel spreadsheet doesn't have a place for notes. Or conversely, the pipeline doesn't have a column for "Company". I've been going on about this since 2010 and nothing has changed.

Review Source

BK

Brian K.  
Partner/Owner  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Bigbiller feedback"

December 17, 2016

4.0

Great product. Easy to manage, plan and track for data purposes, internal reporting, and emailing sync to our email.

Pros

Price, on-line support, on-going training.

Cons

When a person goes to a new company, it would be better if a new field opened (number 1, employment history) so that we wouldn't have to erase and drop everything back (previous companies) down a field and rewrite their companies, titles, etc. Merge requests, great to have YOUR support to do it for us, but I kind of feel bad having to ask often and wish I could just do it on my own.

Review Source

LB

Lauren B.  
President  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Easy Tech"

December 14, 2016

4.0

This is a wonderful tool for a small or medium-sized staffing firm, there are easy tools to see where you are in process on a search, and some customizing available on the names of your activities. Easy to use, super great for workers who are not as technically literate. Keeps your sales folks on the phone instead of trying to figure out the technology. Great tech support, they always answer me back within 15 minutes and are rarely needed.

Pros

Ease of use, customer service, staff, great job posting tools, reasonably priced, super simple to add or remove users.

Cons

No integrated mail server for both in and outbound

Review Source

AW

Adam W.  
Lead Recruiter  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Big Biller Recruiter"

September 20, 2016

5.0

Pros

Big Biller is an easy, affordable Recruiting software that allows a small search firm such as ourselves to begin to build our own database. It allows us to keep all the information that we collect in the same place, and have it handy whenever we need it.

Cons

There is really nothing that I do not like about this product. The software itself, and the customer support makes it very easy to use.

Review Source

MW

Mark W.  
CEO  
Staffing and Recruiting  
Used the software for: 2+ years

### "Marginal product and service"

June 10, 2016

2.5

Pros

Web based, easy to use and fairly inexpensive. They offer a lot of training.

Cons

Support is spotty at best. No calendar integration so you have to dual entry into BB planner and your calendar. The mobile site does allow access to planner.

Review Source

JK

Jordie K.  
  
  
Used the software for:

### "HIGHLY RECOMMEND TOP ECHELON"

December 20, 2016

5.0

I've been using Top Echelon for 3 years....absolutely love it and highly recommend these guys. I recorded a quick YouTube video to share my experiences.: https://youtu.be/uc70nkb9oN4 What I like: Reports, pipeline, search features, importing contacts, templates, etc. Best part is the customer service and tech support... always there to help. What I don't like: no way to automatically record inbound emails from clients.. I have to cut and paste them to the Activity. I think they're working on this though. I don't BS and I'll give you my exact opinion...good and bad.

Review Source

Response from Top Echelon

January 4, 2017

Jordie, you are awesome! Thanks for being a brand advocate for our products!

RB

Ryan B.  
President  
Medical Devices  
Used the software for: 6-12 months

### "Good value"

October 26, 2020

2.0

Pretty good

Pros

It’s easy to use and great Tech support!

Cons

The interface is clunky and old. It’s hard to get candidates into the system and no pictures

Reason for choosing Top Echelon

Price

Review Source

TB

Tasha B.  
Owner  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Big Biller is Great"

July 25, 2018

4.0

Big Biller is in the process of upgrading the capabilities of its software. I look forward to the enhancements.

Pros

It's easy and it works. Big Biller is a great platform and the price is GREAT for the services that is offers.

Cons

So, if you currently have big biller but have had other ATS' in the past, you'll see that the interface is really antiquated. No cosmetic bells and whistles like other ATS' we sampled. In addition, there are some features that I wish were there, candidate pics from LI, workflow customization, and other partnership integrations.

Review Source

PM

Pete M.  
CEO  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "CEO"

November 7, 2016

5.0

As the principal of a boutique Sale Recruiting firm using Big Biller for about a year now, we've found it a great value and more than adequate for our needs. We still have more to learn about using it to the fullest but it has been very good for us. Content entry is easy, the search function is great and the customer support & training from Top Echelon has exceeded my expectations.

Pros

Ease of Use and Top Echelon Training & Support

Cons

Set up & ramp up would have been been better if we had worked more closely with their staff, but it was very intuitive and easy to use.

Review Source

JR

Jace R.  
Vice President  
  
Used the software for:

### "THE BEST OF THE BEST"

November 14, 2015

5.0

As the VP of a 30 year old firm, we have worked with MANY softwares over the years and I have found that ALL have their pros and cons with adjustments that need to be made. I have come to realize that the MOST important aspect of a GOOD software is its customer support team and BIG BILLER IS THE BEST!!! Even on the WEEKENDS their team is quick to respond and resolve any issue with excellent customer service, including providing suggestions to free programs not affiliated with their firm that can help serve the needs of its customers. All in all, this will quickly be one of your best choices either for personal use, or by your team. My favorite feature is their candidate import system that is by far one of the best in the business. And don't even get me started on their "pipeline" system. Simply amazing Big Biller. Well done.

Review Source

LES

Lloyd E. S.  
  
Staffing and Recruiting  
Used the software for:

### "Big Biller Software & Support"

November 14, 2013

5.0

Pros

Big Biller Software is a fantastic tool in the operation of my recruiting activities. I like the flow of information from one part of the software to another; plus, I like the ability to look at 99% of the critical information on either candidates or client companies on one page. I can't say enough good things about the support from the good people in the tech department and on the administrative side. It amazes me at times how on target they are with answers and new information.

Cons

Not much! Sometimes, though, they will make changes to parts of the software that takes away another useful part temporarily. I wish they wouldn't do that!

Review Source

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