# Page 4 | Top Echelon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Top Echelon the right Recruiting solution for you? Explore 513 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/84093/Top-Echelon/reviews --- Top Echelon 4.6 (513) [View alternatives](https://www.capterra.com/p/84093/Top-Echelon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 13th, 2026 # Page 4 - Reviews of Top Echelon ## Showing most helpful reviews Showing 76-100 of 513 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DM Dean M. Principal Pharmaceuticals Used the software for: 2+ years ### "Top Echelon Big Biller Review" December 5, 2023 5.0 Top notch! 10 years ago when I was researching recruitment software to run my business I found and selected Top Echelon Big Biller software. A great decision for my business, one that I have been very thankful for. Wonderful people also within Top Echelon, top notch! Pros Quality of product, reliability, knowing my data is safe and will always be there. I like the bulk email feature very much. Cons During a bulk email process, transferring search lists to a hotsheet and having to hold a button down and go from page to page to ensure the transfer of data to a hotsheet. I wish there was one button to push to transfer all records from a search list to a hotsheet, that would be welcome. Review Source DR Dianna R. owner Facilities Services Used the software for: 2+ years ### "Big Biller helps me Bill Bigger" October 20, 2020 5.0 Human beings are available to help you set up, answer questions. Quick response when emailing in questions. On line help is great. Ongoing training webinars to make sure you are getting the most out of the software. Love the humans at Big Biller. I tried a competitor but couldn't get any answers - the online help didn't answer my questions and humans weren't available. Pros designed for agency use. Ease of use. Easy to customize to my needs. Parsing of resumes. I can actually talk to a human when I have questions. Love that there are always updates. Learning opportunities Cons Hot lists for prospecting could be better - more like pipeline for jobs. Some other programs have a nicer look but I don't think they work as well. Alternatives considered [PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/)[Crelate](https://www.capterra.com/p/133064/Crelate-Talent/) Reason for choosing Top Echelon I really liked look and feel of Crelate but absolutely no support. PC Recruiter felt dated. Big Biller - again, good program but also humans to talk to. Review Source ER Eileen R. Search Consultant Staffing and Recruiting Used the software for: 2+ years ### "A Must Have CRM solution for Recruiters" May 23, 2023 5.0 Pros I love Top Echelon's CRM functions. From being able to send texts from the candidates record to logging Outlook emails through the Top Echolon API. As a search firm, we probably use 30% of the functionality. Also, being able to call out from the candidates record through any VOIP application makes life easier when doing outreach. Cons I would love to be able to temporarily merge hotlists for outbound calling. Also, it would be nice if there was a an easy way to update records automatically. For example, we use Leopard List to run searches for qualified candidates. Candidates move around a lot. Currently, the only way to update a record is manually. This become cumbersome and often, at our search firm, recruiters don't bother taking the time to update the date. This means over time, our database will be useless. Review Source NM Nick M. Recruiter Staffing and Recruiting Used the software for: 2+ years ### "Top Echelon is Top Echelon as an ATS" December 6, 2023 4.0 Overall, I was happy with Top Echelon. I have used plenty of ATS software and Top Echelon was one of the best. Pros It served Patrice & Associates well as an ATS. It is rather easy to use, is robust and allow sourcing, recruiting, etc to work pretty easily. Cons Search features could be more robust. Easy to create duplicates because the algorithm to look for duplicates was not as strong as it should have been Review Source KL Kim L. Senior Recruitment Consultant Staffing and Recruiting Used the software for: 2+ years ### "Customization is quite easy for Top Echelon. Amazing integration too." February 12, 2024 5.0 It is the dependability of the results for me. Top Echelon can be trusted. Pros This tool is a reliever for me. Launching this software is quite easy no matter the application. It has made my career enjoyable and improved my skills on the field too. There is a huge role the features play in building a lasting experience for users. I also like the dependability in the results. Communication is easy with Top Echelon. Cons This is a perfect tool for me. I have enjoyed benefits since the first day of use. Review Source Kelly D. President Staffing and Recruiting Used the software for: 2+ years ### "Fantastic software!" October 29, 2020 5.0 My experience has been great and that's why I'm still with them. Pros I have used Big Biller since January 2015 and I loved the ease of set up and use from the beginning. They have constantly upgraded the system to make it more user friendly. Tech support is always available to help guide you through any issues you might have and are incredible kind. Pricing is affordable for smaller firms and the software integrates with my website which is amazing. I really like being able to bring recruiters in and out without being tied to lengthy contracts. Importing resumes and writing notes are a breeze. Cons I wish the email integration worked more seamlessly, but I know Big Biller has been working on this. Reason for choosing Top Echelon Ease of use, ease of importing resumes, ease of writing notes, ease of submitting resumes to clients and process flow. Review Source Colleen S. Sr. Consultant Staffing and Recruiting Used the software for: 1-2 years ### "Follow up on TE" August 22, 2023 5.0 Use it all day every day in the staffing business Pros The ease of the system, I am still learning it and all that it has to offer but very easy to work with. Cons Reminders on follow up on candidates, I wish it merged to the calendar and or there was a pop up that would come up to remind to call the client or candidate. Review Source KC Kara C. Senior Recruiter Chemicals Used the software for: 2+ years ### "TE Review - Excellent, economical resource for Talent and Job Management" May 23, 2023 4.0 Overall, TE is a good value. Pros Top Echelon allows recruiting agencies to run a full cycle recruiting desk in an organized manner through candidate and job management. Cons It is not easy to share candidates or receive candidates from affiliates. Review Source TH Tom H. Sales Information Technology and Services Used the software for: 6-12 months ### "Review for Top Echelon 8/25/23" August 25, 2023 5.0 I'm sure there are other good ATS systems out there but the shared networking with hundreds of other recruiting companies puts TE at the top and we don't ever plan on switching. Pros The networking and receiving help or helping other recruiters on job searches is the reason Decide Consulting switched to TE and is a fantastic benefit. The first thing I do every morning is review all the JO's posted to TE in the last 24 hours.Also TE keeps me well organized, the "PIN" feature as well as job order pipeline help me keep track of a lot searches going on at once. Cons I wish TE was integrated with MS Outlook, i.e. would love to click on email address instead of copying and pasting into Outlook. The bulk email function is the only redeemable thing about TE email. Review Source SM Shea M. President Staffing and Recruiting Used the software for: 6-12 months ### "Review from a 25+ year Recruiter" August 29, 2023 4.0 It keeps my candidates organized and accessible. Pros I like how easy it is to put candidates in and build the database. The search functions are also very "user friendly". Cons Not much negative to say about it, I have really liked it in the time I have had it. Reason for choosing Top Echelon I liked the customer support Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) It was not my decision to use Zoho, it was my decision to use Top Ecehlon Review Source rS ron S. owner Automotive Used the software for: 2+ years ### "a great asset to my business" December 5, 2023 5.0 excellent ...very profitable and keeps me on top of my game Pros the organization and support...Big Biller applicant tracking program....and the ability to interface with my peers ....and its been a very profitable experience Cons I don't have any cons....I have been a member for so long TE is an integral pat of my business Review Source DE Debi E. CEO Staffing and Recruiting Used the software for: 2+ years ### "One Stop Resource for Solopreneurs in the Recruiting / Staffing space" April 30, 2024 5.0 Love that when there have been technical glitches, their development teams are able to quickly remedy. Pros Love the Chrome extension (LinkedIn and social pages) Cons The UI isn't terrible pretty, but it gets the job done. Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[Loxo](https://www.capterra.com/p/165046/Loxo/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Top Echelon Mainly cost, based on functionality offered. Review Source VR Verified Reviewer Partner Hospitality Used the software for: 2+ years ### "Our company and staff love Big Biller!" January 5, 2022 5.0 It houses our database effectively. Pros Our team of recruiters each use the software differently. All like that its easy to navigate for their individual needs. Cons We would love to have someone review our company account and tell us where we are failing and what we can do to maximize our use. Reason for choosing Top Echelon Honestly we chose Big Biller because we like the rep. While the systems we shopped were all comparable, ultimately we chose Big Biller for the personality of the sales rep. Our job is about people and our first experience with Big Biller supported our mission of working with good people. Review Source KH Katelyn H. Sr. Resource Manager Information Technology and Services Used the software for: 2+ years ### "Big Biller Review" June 24, 2021 5.0 I have been using Big Biller, at the Atayo Group, for the last 7 years. It's been a great tool for candidate tracking, documentation, candidate searching and maintaining a pipeline I use daily as well as daily, weekly, monthly and yearly reporting. Pros Big Biller is very simple to use yet has all the features and options of a more expensive database. Cons For me, having to pay for job postings, is the part I like least. We don't have that option. I would love to be able to post 1 job for free each month. Review Source VR Verified Reviewer Sr. Dir of Operations Human Resources Used the software for: 2+ years ### "Review" July 11, 2022 5.0 Always updating to make the product better. Pros Product is easy to use. It hardly ever crashes and helps keep track of candidates, job flow, and production. Cons This is difficult to use via your phone & chrome app. I wish there was an application. Switched from [PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/) Price Review Source JB John B. Founder Staffing and Recruiting Used the software for: 2+ years ### "Happy with Top Echelon" December 11, 2023 4.0 I have been with Top Echelon for many years and their employees are very good and supportive. Pros Big Biller, network, support, Webinars, Top Echelon employees Cons Job Search alert capabilities for candidates should be improved. Candidates don not find it as helpful. Cost of Top echelon and Big Biller Switched from [Maximizer CRM](https://www.capterra.com/p/154610/Maximizer-CRM/) Better product for the staffing business Review Source LS Leslye S. Senior Search Director Staffing and Recruiting Used the software for: 2+ years ### "Great ATS!" August 17, 2023 5.0 Pros Top Echelon is an efficient and user friendly application. We have used for 5+ years and have always been impressed with the constant updates and tweaks to improve use. Customer service is excellent - Always prompt, able to answer and address questions - Highly recommend this service! Cons Would very much like to see integration for mac users using outlook Review Source MR Maximillian R. Recruiting Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Love it, better than others I've used" August 23, 2023 5.0 It has been a great experience with TE. I recommend it endlessly. I've used MaxHire, BullHorn and Salesforce and now Top Echelon and 10 times out of 9, I would choose TE. Pros It is so easy to use, the integration was a breeze and support has been phenomenal. Every ATS/CRM I've used, I've always had the thought of "I wish I could do this" or "Why can't I just switch this to over here" and TE makes it so easy to do all of those things. Cons The resume parsing via email can be a bit of a pain sometimes, I would really like just a drag and drop option as well. Reason for choosing Top Echelon Price, features, the network recruiting piece that's available after a year Review Source ET Eric T. President Staffing and Recruiting Used the software for: 2+ years ### "BB" October 26, 2020 3.0 It is what it is for now... It gets us by, but we will have to upgrade soon. I am going to need something that has a complete staffing package that can do my payroll as well, and track all of my HR information. Pros It is easy to use, and if you have a small company it is easy to buy into with a low amount of users. The text messaging feature is a game changer. Very helpful. Cons The job posting tool does not get applicants. We would get 2-3 people per week. I had to get another subscription with Zip. We try and import as many resumes as possible, but many do not make it through, or the resume doesn't parse. Everything is an add-on with this software. Which can be a benefit as well. When I see my bill at the end of the month I really don't feel that we put $220 into this. I wish my users utilized it more, however they don't have the time for all the importing. I wish there was a way to actually downgrade users. For example, my onsite doesn't enter a thing in this and just sits at a company and makes phone calls. All I would need from her is to enter information, and import resumes if needed. Review Source CB Cheryle B. Owner/Recruiter Hospital & Health Care Used the software for: 2+ years ### "Top Echelon review" July 12, 2022 5.0 Pros This is a very easy to use product, built by recruiters for recruiters. I have used it over 10 years now. The support is amazing. They are coming out with new things monthly, which shows they are listening to us. I could not do my work without Top Echelon. I highly recommend them. Cons The reporting/analytics for me are the hardest to use. I'm sure with time I could figure it out, but for right now, I don't use that functionality. Reason for choosing Top Echelon cost, ease of use, functionality, support Review Source JP Jim P. Sr. Director Banking Used the software for: 2+ years ### "I am a very satisfied >10 years customer" May 11, 2023 5.0 Recruitment: With TE, I have billed $$ millions of successful search fees. It gives me everything I need. Pros What can I say? Easy to use for a non-techie like me; great training and customer service. When there is a question I can call and get an immediate response from an english-speaking professional. Generally speaking, on occasion I work way past normal hours and the app keeps me in touch wherever I may be. I've had demos of other products, but the value, functionality, and continuous ongoing development of the product makes me a very loyal customer. Cons There are no dislikes. Top Echelon can perform way above my proficiency level. Reason for choosing Top Echelon The best and greatest value for my skill level. Review Source BA Brandon A. Owner Design Used the software for: 2+ years ### "AES review" December 5, 2023 4.0 It has been good, I’ve been using it for many years Pros I like everything in general there’s not one thing that stands out more than others I would say Cons There are some cumbersome parts of the top edge on network, and the software in general that could be changed to make things a little, easier, less steps, but nothing major Review Source JW Jane W. Managing Director Non-Profit Organization Management Used the software for: 2+ years ### "Executive Search Function " May 8, 2024 4.0 Pros Able to customize - pricing - hot lists Cons Hard to customize for specialty retained searches Review Source VR Verified Reviewer Recruiter Human Resources Used the software for: 6-12 months ### "Top Echelon ATS" April 25, 2024 5.0 Pros Ease of use. The tabs and buttons are laid out in way that is easy to use and understand. Cons Has some conflicts with MS Edge. Sometimes that is tech support's answer to an issue. Review Source RT Rose T. Training & Quality Manager Human Resources Used the software for: 2+ years ### "Outstanding Software for the Money" October 27, 2020 5.0 The Pros outweigh the Cons on this software. It has an ease to it which makes it my only go to software for placements and tracking. With a built in email system it is the best product out there for the money. Pros Amazing product. It saves me time with easy access to all my candidates for the particular job. I can create my own panels within each candidates profile which helps me streamline. It is the first software I bring up and the last one I close out at the end of the day. I can't say enough about its functionality. The self help material is outstanding. Cons There are two things which I would like to have more control of. 1) The Reports. I want to be able to do specific reports but I am unable. It is set on certain reports which can't be changed. 2) The pipeline and candidate availability. I wish I could add more in the process instead of just showing INBOX, IN PLAY, Placements and Disqualified. I have certain phases that I would like to see there but could not add to that. (It can be added in the little circles but I wanted an actual tab on top for certain phases) Review Source Similar Products Featured ## Related categories [Recruiting](https://www.capterra.com/recruiting-software/)[Recruiting Agency](https://www.capterra.com/recruiting-agency-software/)[Staffing Agency](https://www.capterra.com/staffing-agency-software/)