# PIMS Dialer Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PIMS Dialer Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/84168/PIMS-Dialer/alternatives --- # PIMS Dialer Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PIMS Dialer ## What is PIMS Dialer? $175 PER USER PER MONTH WITH UNLIMITED OUTBOUND MINUTES. NO MINIMUM USER REQUIREMENT. Enterprise class call center suite hosted predictive outbound, inbound and blended auto dialer. Designed to only deliver live calls to your agents. Answer machines, disconnected number, operator intercepts are handled by the dialer without impacting an agent's productivity. ## What is PIMS Dialer used for? [Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Call Center](https://www.capterra.com/call-center-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 86% Neutral 14% Negative 0% Starting price $150 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PIMS Dialer?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pimsware.com&name=PIMS Dialer) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PIMS Dialer 4.5 (21) VS. [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting Price $150 Per User, Per Month Starting Price $27 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (21) Ease Of Use 4.3 (560) Value For Money 4.9 (12) Value For Money 4.1 (457) Customer Service 4.6 (21) Customer Service 4.0 (459) ## PIMS Dialer alternatives [4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Call Disposition Track and report on call outcomes PIMS Dialer 31 features System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls A call center that both makes and receives calls Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Federal Communications Commission (FCC) compliance Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user A call center that primarily makes calls, typically sales focused System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed View and track pertinent metrics to find patterns and gain insights from data Turns text into natural sounding speech Get Advice We can help you find the software with the features you need. Features 4.6 (12) 4.6 Based on 12 reviews ## Pricing Value for money 4.9 (12) Free Trial Basic $150.00 Per User,Per Month It includes: - Broadcast - Call Recording - Inbound/Outboud and Blended Call Handling - Monitoring - Scalable to Hundred Seats Value for money 4.9 (12) 4.9 Based on 12 reviews ## Integrations [ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (21) 4.6 Based on 21 reviews ## User reviews Overall rating 4.5 Based on 21 reviews Filter by rating 5(13) 4(5) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent Keith B. Director ### "Had a good experience using the software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 12, 2018 Increase efficiency in making bulk dialling. Pros The ability to make multiple telephone calls at high speeds. The software can distinguish calls which rang without an answer, auto answers and wrong numbers, hence giving greater efficiency in making bulk calls. Cons The uploading of the call list can sometimes become technical, however, thankful to their Technical Support team who makes the process seamless. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Arthur N. Marketing Director ### "Excellent Sales Support, along with technical support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2017 Pros User Friendly, Easy to use with great features. Would definitely recommend companies searching for call center software to use PIMS products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Michael A. Senior Mortgage Loan Originator Marketing and Advertising ### "User friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2017 The Pimsware team has been great and easy to work with! Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit! Pros The features it has everything you can think of. Cons The way the data is imported you have to have the full name in one data cell. same for address etc. It would be nice if the system auto did that step Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jeffrey M. Managing Partner Banking ### "GREAT CUSTOMER SERVICE AND PRODUCT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 22, 2016 An amazing team over at Pimsware. I highly recommend their product. It's been a great fit for our firm and not to mention the customer service was spot on. If you're teetering about using them, give them a try, it's worth it. Pros Customer Service Ease of use Cons Need a few people on at the same time to get the calls to move faster. Can drop calls Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Marc M. President Consumer Services ### "Very happy" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2016 It takes a little bit of brain power to set up the dialer, but once you have it "down" it's amazing. Pros I don't have favorite item. I like all of it. Cons A little hard to memorize all of the options Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PB Peter B. ### "Meets our needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 November 10, 2016 The software works reliably as we reach out to our customers every day. Support from the team is timely. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NB Nelson B. President Financial Services ### "Best Value " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2016 Have used other suppliers but pricing was way to high best service - reasonable cost good tech support Pros easy to use Cons can only download 3#s per contact Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BU bob u. ### "Good value " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 November 9, 2016 we love the dialer and the value is great!! would recommend others to try the service!! the onboarding went really smooth! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JI Jon I. Sales Manager Insurance ### "So glad to have found PIMS" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 9, 2016 PIMS Dialer has got to be the best value for your money. I have used PIMS for almost one year now. Compared to other dialers I have used (about five) I can say PIMS is very dependable and simple. Although the design and features seem a bit rusty, the functionality of the dialer is solid. NO complaints when it comes to functionality. Some of my favorite highlights are dialing high-speed (up to four numbers at once) and the customized call disposition. So far, Customer Support has been outstanding. I can usually get a hold of someone on the phone, but if not, I am glad to say I haven't waited longer than 24 hours for a response when I need help. The technical issues I have experienced were quite minor and Pros It's very dependable, gets the job done Cons The design is unattractive Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Joel p. Owner Marketing and Advertising ### "Maximum Functionality at minimal price" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2016 When we first started our search for a dialer it appeared we'd be price-limited to a basic power dialer, something that basically just dials the number for you when you tell it to. We were blown away by the full list of features that were available with PIMS at an extremely reasonable price. Down time has been under 5 hours over the entire year and that included scheduled maintenance! I really enjoy working with this company and look forward to long lasting business relationship with them. Pros It is a fully functional dialer effective for a single rep but can be scaled up to include as many reps as needed. Can act as a power dialer, predictive dialer and can be used for Press '1' campaigns. Cons The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NJ Nate J. Internet ### "A great bang for your buck " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 9, 2016 by far this is the biggest bang for my buck but the only downfall is that it is a little outdated and difficult to use Pros cost Cons technology is outdated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Josh H. ### "Help with software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2016 Customer service agent was a pleasure speaking to and helped me out tremendously answered all my questions with ease Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TP Timothy P. Owner ### "Keith was brilliant at explaining to a rookie how to operate your software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 9, 2015 Still learning but I will have a better response in a week . Tim Patrick. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Ekaterina S. President ### "Open source dialer-great value for money! Great service and support." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 24, 2015 I have been working with dialers since 2011. Open source dialers are great, functional and affordable. PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites. On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri! Great company, great service and unmatched value for the money! Highly recommended! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Ryan G. CEO ### "Best Dialer we have ever worked with! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 22, 2015 Being a small marketing company and looking for a phone solution that is cost efficient, reliable, and has multiple can be difficult. I have spent many hours researching, testing, hoping to find the perfect system that meets our needs now, and later down the road as we grow. The PIMS Dialer seems to fit the bill. This system runs perfect with just one rep logged in and that is great for a small marketing company that will fluctuate with reps logging in and out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IJ Isabel J. HR ### "The software is user friendly and has all the basic needed features." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 16, 2015 I just want to add that, I've been dealing With Will and he was very helpful and quick to respond to my messages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 17, 2015 Thank you Pimsware DB David B. Director ### "Wonderful Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 7, 2015 It was my experience that all the folks around the PIMS Dialer have been supportive, exceptionally responsive and otherwise terrific. A great group of folks who were all over any of my brand new growing pains and user inexperience at the speed of light. The support staff never once made me feel slow or inadequate, but answered all my questions with patience and clarity. Would use these folks again in a heartbeat if the situation for the need of a predictive dialer again appears on my horizon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Rich M. President ### "Best Web Based Dialer Solution!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 11, 2015 The Pims Dialer is a very efficient, cost effective, and easy to use dialer solution with a fixed per user cost that allows you to maximize usage and productivity with live and ivr campaigns on a daily basis to achieve your marketing or collections goals. The Pims sales, customer service and tech support staff are always responsive and attentive to our needs, I would highly recommend this solution over any others currently available in the market. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC mike c. owner ### "greyhill group review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 4, 2015 Overall very easy to use which is a great thing. Customer service is excellent and very accessible . only con would be have to upload 2 files to call alternative Numbers instead of just putting All numbers in at once. Also having to re record messages if you want to change it or new number. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Rhona P. ### "Best Dialer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 27, 2015 System: - easy to use - dialer exceeded our expectations - helped our business to grow - yielded productivity and efficiency, therefore, more income and saving cost for the business - most affordable dialer in the market that gives us unlimited talk time - good call quality Services - people from PIMS are accommodating on our requests - since our business is new with this system, they clearly explained how we can set-up and use the dialer - even after setting up and starting the system, their representatives and IT folks gave us a call to see on how we are using the dialer and if there are any further questions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Keith B. Operation manager ### "Call Center Dialer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 December 20, 2014 This dialer works. It's easy to load leads. Easy to export the results. It integrates seamlessly with our home grown crm. I like the remote installation, however I would like more online video and how to self help. Overall this is a good working disler Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)