Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Deployment
    Installed - Windows
  • Support
    Business Hours

Vendor Details

  • Metrica Systems
  • www.metricasystems.com
  • Founded 2006
  • India

About CenterWorks

We are a Unified Customer Experience Management Analytics software solution provider. Our CenterWorks analytics solution help improve the customer satisfaction levels by revealing what the customers actually go through in the service request fulfillment channels such as Contact Center, IVR, Web site and Back-office. CenterWorks framework can br integrated with customer service IT infrastructure systems such as ACD, IVR, dialer, WFM, Call recording, CRM, Web site etc.


CenterWorks Features

  • Ad hoc Analysis
  • Ad hoc Query
  • Ad Hoc Reports
  • Benchmarking
  • Budgeting & Forecasting
  • Dashboard
  • Data Analysis
  • Data Visualization
  • Key Performance Indicators
  • OLAP
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Trend / Problem Indicators

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