--- title: "Zuora Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zuora Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/84232/Z-Billing/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Zuora Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zuora ## What is Zuora? Zuora is an enterprise payment processing software company that creates and provides software for businesses to launch and manage their subscription-based services. Zuora's applications are designed to automate recurring billing, collections, quoting, revenue recognition, and subscription metrics. Learn how Zuora can help fuel and grow your subscription business. ## What is Zuora used for? [Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Revenue Recognition](https://www.capterra.com/revenue-recognition-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/) Top alternative Featured Overall rating Based on 54 user reviews Reviews sentiment Positive 76% Neutral 17% Negative 7% Starting price $1 Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zuora?[Manage this product listing](https://www.g2.com/products/zuora-zuora/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zuora 3.9 (54) VS. [4.3 (718)](https://www.capterra.com/p/76/Intacct/reviews/) Starting Price $1 Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (53) Ease Of Use 4.2 (644) Value For Money 3.6 (42) Value For Money 4.0 (551) Customer Service 3.6 (45) Customer Service 4.0 (583) ## Zuora alternatives [4.2 (2,085)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (120)](https://www.capterra.com/p/131433/Chargebee/reviews/) Starting price $7188.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (255)](https://www.capterra.com/p/139751/Maxio/reviews/) Starting price $599.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.4 (18,833)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/84232/Z-Billing/alternatives/) ## FAQs about Zuora Overview ### What problems does Zuora solve? Zuora solves subscription businesses’ manual, fragmented order-to-cash workflows by managing recurring and usage-based charges, pricing changes, invoices, payments, renewals, and customer notifications in one billing system. Billing operations, finance, revenue accounting, and customer-renewal teams benefit from CRM integrations, payment tracking, revenue recognition, audit histories, and reporting on subscriptions and incoming revenue. Answer based on 41 reviews Overview ### Which roles and teams benefit most from Zuora? Zuora is most used by finance and accounting teams, sales leaders, and operations managers managing subscription billing, revenue reporting, and commissions. Salesforce administrators and technical architects support integrations and data quality, while project managers and engineering teams oversee implementation, billing-process changes, and cross-functional delivery. Answer based on 48 reviews Overview ### What company size and specific industries is Zuora built for? Zuora is designed for businesses of all sizes that manage subscriptions and recurring billing. It suits organizations that need product catalogs, multiple payment methods, and subscription operations support, rather than a specific industry sector. Features and Usability ### What are the key features of Zuora? Zuora includes core recurring and subscription billing, invoice creation, payment processing, and subscription plan management. Differentiating financial capabilities include revenue recognition, multi-currency billing, tax calculation, and dunning management. Its API and Salesforce integration support connected order-to-cash workflows, while reporting tracks billing, subscription, and revenue data. Answer based on 34 reviews Overview ### Is Zuora a good billing platform for SaaS companies? Zuora provides configurable billing and revenue-related workflows for SaaS and mid-market organizations, especially when connected to Salesforce and other enterprise systems. Teams can manage subscriptions, invoices, taxes, and financial data in one platform. Setup, customization, and administration can demand specialist skills, development effort, and a substantial budget. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does Zuora integrate with? Zuora integrates with four third-party tools: NetSuite, PayPal, QuickBooks Online, and Salesforce Sales Cloud. These integrations support connections between subscription billing, payments, accounting, and customer relationship management systems, allowing business data to move across core financial and sales workflows as needed. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Zuora offer? Zuora provides in person training, live online sessions, webinars, and documentation. In person training and live online sessions support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and feature lookup. Answer based on 6 reviews Getting Started and Support ### What customer support options does Zuora offer, and how do users rate the experience? Zuora offers FAQ/forum resources, a knowledge base, and 24/7 live representative support. Users report helpful staff, quick responses, and useful community information in some cases. Others describe the knowledge base as incomplete, support as difficult to access or disconnected, and assistance for complex customization and implementation as costly. Answer based on 13 reviews Features and Usability ### How well does Zuora handle billing and payment management? Zuora automates subscription billing, invoicing, payment tracking, and renewal notifications across varied pricing models. Finance and customer operations teams value its unified billing records, CRM and payment gateway connections, and support for currencies and credits. Complex charge structures require careful upfront configuration, training, and may make routine changes slower. Answer based on 34 reviews ## Features AI summary Based on 17,640 Payment Processing reviews Capterra data shows that buyers of payment processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Mobile Access** (**53%**) Zuora supports **Online Payments**, which gives businesses a way to accept digital transactions efficiently. However, it does not include **Data Security** or **Mobile Access** among the top reviewer-prioritized features. Instead, it offers **Debit/Credit Card Processing** (**52%**) and **Mobile Payments** (**49%**), which still cover important payment needs for companies that want flexible ways to accept card-based and on-the-go transactions, helping businesses process payments across channels and serve customers more conveniently. Online Payments 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Accept and process online payment transactions Mobile Payments 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Clients can submit payments via mobile devices Invoice History 4.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client Invoice Creation 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Create invoices from scratch or have recurring invoices Billing Portal 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Gateway through which end users can view past bills and pay current invoices Online Invoicing 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Create, send, and view electronic invoices Zuora 58 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Cancellation Management: Allow customers to cancel their subscription remotely. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contingency Billing: Business model where clients pay their lawyer a fee only if the case is won/settled successfully - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Rules: Rules followed by the software/AI can be configured by users to suit their specific needs - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Deferred Billing: Buyer isn't billed until the period is up without any interest charges - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - Electronic Signature: Digitally sign online documents - General Ledger: Centralized accounting record which tracks all financial transactions - Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Mobile Payments: Clients can submit payments via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Period Recurring Billing: Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit - Multiple Payment Options: Process payments via multiple modes directly through the application - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Payment Processing: Accept, record, and reconcile financial transactions - Product Catalog: Present a catalog of inventory that customers can view - Project Billing: Business model that bills clients an amount based on the project/task/job performed - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Data: Receive data and information in real time - Recurring Invoicing: Generate recurring invoices - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product - Subscription Plan Management: Manage the subscription plans of all active members - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources --- Get Advice We can help you find the software with the features you need. Features 3.9 (53) 3.9 Based on 53 reviews ## Pricing Value for money 3.6 (42) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/84232/Z-Billing/pricing/) Basic $1.00 Per Year Value for money 3.6 (42) 3.6 Based on 42 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (45) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (45) 3.6 Based on 45 reviews ## User reviews Overall rating 3.9 Based on 54 reviews Filter by rating Counts reflect reviews available in this feed. 5(14) 4(27) 3(9) 2(3) 1(1) Mentioned topic Recent reviews first, then most helpful Jared D. Customer Success Manager Used the software for: 1-3 years ### "Great SaaS Billing System" 4.0 May 13, 2019 Overall, we've enjoyed our transition to Zuora and it's saved our billing team so much time. Pros Zuora is a great customizable billing system our SaaS company has used efficiently. It has powerful integrations with Salesforce and our other apps so all of our data is integrated together. Cons There seem to be many work-arounds we've had to create for scenarios we would expect to be fairly straightforward, such as prorations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Director Used the software for: I used a free trial ### "Zuora- a must try accounting tool for any mid-cap organization " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 28, 2024 Overall its a good and professional accounting tool for small-mid cap organization Pros a. Excellent and simple layout without any jazzy/ unnecessary application on the dashboard b. Well designed subcategories for billing, accounting payments which make the operation flow smooth c. Very secure and safe tool, offer single sign in option Cons 1\. Automation of the reports or dashboard is a big miss 2. No effective AI in inbuilt to reduce the manual work 3. Integration with other tools like payment gateway sometimes gets broken Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Revenue Accountingand Operations Used the software for: 3-5 years ### "I do not want to buy or put my money in Zuora" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 February 26, 2025 Pros Nothing, none, Nothing, none,Nothing, none, the acquired products by Zuora are extremely terrible, particularly Leeyo Revenue, Revpro Cons Not an agile solution for dynamic needs, potential service disruptions during upgrades, challenging to administer the applications, does not prioritize what customers need and innovates something that is not required by customers, rigidity in features, extremely high cost of ownership, implementation cycle is minimum 1 year, buggy applications, requiring data fixes almost every day, the acquired products are terrible which are build for consultancy and not built as products, poor documentation and requires enormous time in training, particularly Leeyo Revpro, Revenue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alexandra E. Chief Financial Officer Used the software for: 3-5 years ### "An excellent application to automate billings." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 17, 2021 In the company we use Zuora together with our CRM software, the first one provides the second with information regarding billing, such as the renewal dates and from this point our renewal team ensures that our clients in general have a hassle-free renovation experience. In general terms, Zuora's job is to automate billing, update our CRM with information regarding bills, and send the relevant billing notifications to emails. Pros Zuora's notifications are undoubtedly one of the best qualities it has, since it allows us to send them via email to all customers who require it, before their renewal date. In addition to this, it has a very good customization capacity, an aspect that becomes crucial when redirecting the original software matrices according to the specific needs of our company. On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora. Cons The learning curve within Zuora is very slow, due to the robustness of the software and the different characteristics and potentialities that it possesses, taking this into account, it is necessary to focus on training new users because this point tends to be a challenge. Another fundamental detail of Zuora is its low segmentation with respect to who the emails with the information regarding the billing notification are addressed to, so we can only select the country where they will be sent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Billing Specialist Used the software for: 3-5 years ### "Getting Better" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 14, 2019 For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora had plenty of limitations. Come to find out, they do have limitations, but they are continuously improving and if you have the time and resources you can customize and get a lot out of the billing system. Pros The Zuora billing system has grown on me. I attended Zuora's annual conference in 2019 (I highly recommend going) and learned a lot about existing and upcoming features. Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices. Zuora is alway improving and adding functionality, so I do expect it to continue to get better and to meet more of my company's billing needs. They also offer "Zuora University" which is a series of online interactive videos that provide a lot of good information. Cons Zuora was not easy to use at first and the implementation process was rough. Zuora is not particularly intuitive so it took a lot of trial and error, reading through their help articles, and requesting help from their support team. You have to invest a LOT of time and resources to get the full benefits of the system. My company has also found that we have to purchase additional features in order to improve upon our experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Product Used the software for: Less than 1 year ### "Great product, terrible data and reports" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 September 6, 2019 Subscription management for b2b customers Pros The most customizable in the industry. Great integrations with salesforce. Cons Data nightmare. Nothing on the reports and data export side is documented. The company is of little help. The team provided by Zuora for the integration was very hard to work with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Senior Finance Manager Used the software for: 3-5 years ### "Zoura a great billing system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2024 So far liking it as it gets the work done Pros It is a traditional billing system, but it is still a very clear, user-friendly UI, with easy creation of invoices. The Zuora team also provides outstanding technical and customer support throughout. Cons To be honest, there is nothing to dislike about Zuora. However, I would still suggest having more flexibility for users to make customizations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Principal Engineer Used the software for: 3-5 years ### "I was a developer/maintainer/admin on this for a number of years at my last company" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 18, 2018 Pros as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company. Cons Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Grant G. Director of Euorpean Business Used the software for: 1-3 years ### "big upgrade from previous billing system" 4.0 July 23, 2018 Pros We are a growing startup and work off of reoccurring monthly payments. It was clear that our previous provider would not be able to handle the amount and frequency of payments we had and we were referred to Zuora. The transition has been great. Not only can Zuora handle the amount of payments we are processing, but bring additional features and functionality that we had not even thought of. From my experience, Zuora = Salesforce of payment systems. Cons It is a bit complex. We needed to have someone become an admin for our Zuora account to make sure that it is integrated with our other systems. If it was a bit easier to set up/maintain, it would get a 5 star. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andrea E. Senior Data Analyst Used the software for: 1-3 years ### "Billing application for subscription based companies" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 October 12, 2018 Pros By this app, it is possible to mange several types of billing methods which include Mobile, Online, Recurring and Subscription Payments as well as Invoicing. Cons The set up for the integration could not be easy and require more time than expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/84232/Z-Billing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Sage Intacct vs Zuora](https://www.capterra.com/compare/76-84232/Intacct-vs-Z-Billing) [Chargebee vs Zuora](https://www.capterra.com/compare/84232-131433/Z-Billing-vs-Chargebee)