# Zuora Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zuora Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more. Source: https://www.capterra.com/p/84232/Z-Billing/ --- # Zuora Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zuora ## What is Zuora? Zuora is an enterprise payment processing software company that creates and provides software for businesses to launch and manage their subscription-based services. Zuora's applications are designed to automate recurring billing, collections, quoting, revenue recognition, and subscription metrics. Learn how Zuora can help fuel and grow your subscription business. ## What is Zuora used for? [Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Revenue Recognition](https://www.capterra.com/revenue-recognition-software/) Top alternative Featured Overall rating Based on 54 user reviews Reviews sentiment Positive 76% Neutral 17% Negative 7% Starting price $1 Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zuora?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.zuora.com/&name=Zuora) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zuora 3.9 (54) VS. [4.4 (3,311)](https://www.capterra.com/p/120109/Xero/reviews/) Starting Price $1 Per Year Starting Price $25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (53) Ease Of Use 4.4 (26,508) Value For Money 3.6 (42) Value For Money 4.2 (20,355) Customer Service 3.6 (45) Customer Service 4.0 (20,611) ## Zuora alternatives [4.6 (1,467)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (2,054)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,530)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) [4.3 (8,483)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) Starting price $38.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190778/QuickBooks-Online/) [View all alternatives](https://www.capterra.com/p/84232/Z-Billing/alternatives/) ## FAQs about Zuora Overview ### Which roles and teams benefit most from Zuora? Zuora is most used by finance, billing, and revenue operations teams that manage subscriptions, invoicing, collections, and revenue recognition. Customer success and account management teams use it to support renewals and account changes, while executives, analysts, and technical teams rely on its reporting, integrations, and subscription workflow oversight. Answer based on 48 reviews Overview ### What company size and specific industries is Zuora built for? Zuora is designed for businesses of all sizes that need subscription management, including companies handling product catalogs and multiple payment methods. It is not limited to a specific industry, making it suitable for organizations across sectors that sell recurring or subscription-based offerings. Features and Usability ### What are the key features of Zuora? Zuora includes core subscription billing features like recurring invoicing, payment processing, customizable pricing, and subscription management with plan amendments, renewals, and cancellations. Differentiating capabilities include revenue recognition, usage tracking, reporting, and Salesforce/API integrations. Reviewers also frequently mention billing notifications, invoice automation, and support for multi-currency and payment gateways. Answer based on 34 reviews Overview ### Is Zuora a good billing system for growing SaaS companies? Zuora works well for growing SaaS companies that need customizable billing, revenue recognition, and integrations with tools like Salesforce. Mid-market and enterprise teams often value its reliability and accounting features, but smaller businesses may find implementation long, administration complex, and pricing difficult to justify without a clear subscription billing use case. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does Zuora integrate with? Zuora integrates with NetSuite and QuickBooks Online for accounting, Salesforce Sales Cloud for CRM, and PayPal for payments. These built-in connections cover core billing, finance, sales, and payment workflows for companies that need subscription management tied to back-office and customer-facing business systems. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Zuora offer? Zuora provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled learning sessions, and documentation gives written reference material for self-paced review and setup guidance. Answer based on 6 reviews Getting Started and Support ### What customer support options does Zuora offer, and how do users rate the experience? Zuora offers a knowledge base, FAQ/forum resources, and 24/7 live support. Users often describe the support team as responsive, helpful, and willing to answer questions, but others report uneven experiences, including limited documentation, accessibility challenges, costly professional services, and implementation support that can feel disconnected or hard to navigate. Answer based on 13 reviews Features and Usability ### How well does Zuora handle billing and payments? Zuora handles subscription billing and payments well for teams that need flexibility across invoices, renewals, gateways, and pricing models. Many SaaS and enterprise users like the unified billing view and automation, but setup can get complex, some searches and invoice tasks feel slow, and unusual charge models often need extra planning. Answer based on 34 reviews Features and Usability ### Is Zuora easy to use? Zuora feels manageable after setup, but it is not the easiest billing platform to learn at first. Finance, operations, and admin teams often like the organized interface and dependable core workflows, while many users say implementation takes time, support can be hard to reach, and advanced workflows need training or added customization. Answer based on 18 reviews ## Features AI summary Based on 17,379 Payment Processing reviews Capterra data shows that buyers of payment processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Debit/Credit Card Processing** (**52%**) Zuora includes **Online Payments** and **Debit/Credit Card Processing**, giving businesses the tools to accept digital transactions and handle card payments across customer channels. However, it does not include **Data Security**. Instead, it offers other important capabilities that reviewers also value, such as **Mobile Payments** (**49%**) and **Billing & Invoicing** (**45%**), helping businesses manage payments in more ways and keep billing operations organized while supporting day-to-day transaction workflows. Online Payments 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Accept and process online payment transactions Mobile Payments 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Clients can submit payments via mobile devices Billing & Invoicing 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Invoice History 4.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client Invoice Creation 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Create invoices from scratch or have recurring invoices Billing Portal 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Gateway through which end users can view past bills and pay current invoices Zuora 58 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Create, manage, and send invoices or bills to customers Gateway through which end users can view past bills and pay current invoices Setting up the amount/charge for per hour of work by a company or professional Allow customers to cancel their subscription remotely. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Business model where clients pay their lawyer a fee only if the case is won/settled successfully Track, store, and access client contracts or licenses Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes Invoices that can be tailored according to company's branding, payment terms and personalized information Alter the layout and content of reports Rules followed by the software/AI can be configured by users to suit their specific needs Accept and process credit/debit card transactions Buyer isn't billed until the period is up without any interest charges Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Process of automatically notifying clients when payments fail to ensure invoices are paid Digitally sign online documents Centralized accounting record which tracks all financial transactions Business model that charges based on the amount of time spent on an hourly basis Create invoices from scratch or have recurring invoices Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Clients can submit payments via mobile devices Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and handle various international currencies Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit Process payments via multiple modes directly through the application Create, send, and view electronic invoices Accept and process online payment transactions Integration with payment gateways to facilitate online transactions Accept, record, and reconcile financial transactions Present a catalog of inventory that customers can view Business model that bills clients an amount based on the project/task/job performed Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Receive data and information in real time Generate recurring invoices Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee the process of issuing refunds Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. Calculation of consumption tax imposed on the sale of goods/services Online portal through which end users can access the system, manage tasks, or obtain information Process of managing customer subscription lifecycle for a recurring service or a product Manage the subscription plans of all active members Calculate tax and make deductions on gross income from sources like wages, investments or self-employment Implementation of various strategies to manage tax obligations via planning and maintaining compliance Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Get Advice We can help you find the software with the features you need. Features 3.9 (53) 3.9 Based on 53 reviews ## Pricing Value for money 3.6 (42) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/84232/Z-Billing/pricing/) Basic $1.00 Per Year Value for money 3.6 (42) 3.6 Based on 42 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (45) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (45) 3.6 Based on 45 reviews ## User reviews Overall rating 3.9 Based on 54 reviews Filter by rating 5(14) 4(27) 3(9) 2(3) 1(1) Mentioned topic Sorted by most recent GJ guillaume J. Account Manager Pharmaceuticals ### "Simplifiez votre facturation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 7, 2025 J'utilise Zuora depuis deux ans afin de suivre l'ensemble de la facturation de mon portefeuille. Cela facilite grandement les suivis et l'envoie en facturation des contrats. Pros Suivi et gestion de l'ensemble de la facturation de mon portefeuille client avec une vue unifiée. Cons Aucun inconvénient depuis mon début d'utilisation il y a deux ans, un logiciel intuitif et complet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Laura P. Account manager Hospital & Health Care ### "Bon expérience ! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 25, 2025 Bon expérience, je l’utilise quotidiennement. C’est un outil bien réalisé et moderne Pros On trouve toutes les informations de facturation très rapidement, on peut facilement lire les infos de gestion bancaire Cons Je voulais envoyer des factures sur un historique de 3 ans mais j’ai du le faire une par une et dommage Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PG Philip G. Director Revenue Accountingand Operations Computer Software ### "I do not want to buy or put my money in Zuora" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 20, 2025 Pros Nothing, none, Nothing, none,Nothing, none, the acquired products by Zuora are extremely terrible, particularly Leeyo Revenue, Revpro Cons Not an agile solution for dynamic needs, potential service disruptions during upgrades, challenging to administer the applications, does not prioritize what customers need and innovates something that is not required by customers, rigidity in features, extremely high cost of ownership, implementation cycle is minimum 1 year, buggy applications, requiring data fixes almost every day, the acquired products are terrible which are build for consultancy and not built as products, poor documentation and requires enormous time in training, particularly Leeyo Revpro, Revenue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Roman G. IT Audit Senior Manager Information Technology and Services ### "User friendly billing solution for mid-size market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 15, 2025 Overall Zuora is a user friendly, reliable app. With its interfacing/API extensive options, it provides a solid SAAS solution for billing needs of mid-size companies. Pros Customizable, provides ability to connect to other 3rd party enterprise applications, high availability with multiple geographical locations for its servers. Cons Doesn't provide an ability to query its data servers, which creates excessive reliability on Zuora reporting functions. Reports are good, however creating custom queries on all enterprise data within Zuora could provide more options to use that data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Senior Finance Manager Information Technology and Services ### "Zoura a great billing system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2024 So far liking it as it gets the work done Pros It is a traditional billing system, but it is still a very clear, user-friendly UI, with easy creation of invoices. The Zuora team also provides outstanding technical and customer support throughout. Cons To be honest, there is nothing to dislike about Zuora. However, I would still suggest having more flexibility for users to make customizations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director Marketing and Advertising ### "Zuora- a must try accounting tool for any mid-cap organization " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 23, 2024 Overall its a good and professional accounting tool for small-mid cap organization Pros a. Excellent and simple layout without any jazzy/ unnecessary application on the dashboard b. Well designed subcategories for billing, accounting payments which make the operation flow smooth c. Very secure and safe tool, offer single sign in option Cons 1\. Automation of the reports or dashboard is a big miss 2. No effective AI in inbuilt to reduce the manual work 3. Integration with other tools like payment gateway sometimes gets broken Alternatives considered [Chargebee](https://www.capterra.com/p/131433/Chargebee/) Reasons for choosing Zuora Product design was very simple and they were offering inhouse implementation for the first 3 months Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Amit J. Architect Information Technology and Services ### "Over hyped Subscription management and Billing solution" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 February 8, 2023 Pros API driven Easy to use Simple to navigate and set upEasy to use repetitive billing Cons Cannot handle even the basic multi currency properlyToo flat and simple product catalog modelNon customizable and extensible Rigid Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Rachit M. Senior AE Internet ### "My experience with Zuora" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 18, 2022 Pros \- Amazing tool to automate invoice generation, billing management and tracking of invoice payment- Easy to integrate with CRM tools like Salesforce Cons \- Sometimes it becomes buggy and throws intermittent errors when sending approved quotes from salesforce to zuora but overall great experience Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Content & Experience Manager Financial Services ### "Completa e intuitiva" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 2, 2021 Pros Ho provato ad usare Zuora per la gestione delle fatture di una piccola azienda e devo dire che pur non essendo io nel ramo finanziario mi è sembrata semplice e intuitiva. Cons A volte i tempi di caricamento sono stati abbastanza lenti. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Salesforce Admin/Data Analyst Telecommunications ### "Not Customizable" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 July 7, 2021 Good reporting and tracking overall, too difficult to use due to minimal customization option unless you had professional help. Pros Zuora is great for simple transactions and smaller teams that do not deal with complicated deals. It is also nice the integration with Salesforce. Cons The customization is so limited you needed additional support in order to make any sort of a change. The UI is a little outdated and not user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/84232/Z-Billing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PayPal vs Zuora](https://www.capterra.com/compare/84232-207944/Z-Billing-vs-PayPal) [QuickBooks Online vs Zuora](https://www.capterra.com/compare/84232-190778/Z-Billing-vs-QuickBooks-Online)