Who Uses This Software?

800+ companies trust Zuora to power their subscription business.


Average Ratings

11 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Zuora
  • www.zuora.com/
  • Founded 2007
  • United States

About Z-Billing

Zuora is a SaaS company and the worlds foremost evangelist of the Subscription Economy. At the heart of Zuora is the leading enterprise platform, Zuora Central. Central sits in between the CRM and ERP and is the only solution that orchestrates all subscription order-to-cash processes in real-time.


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Z-Billing Features

  • Contingency Billing
  • Customer Portal
  • Customizable Invoices
  • Hourly Billing
  • Invoice History
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Project Billing
  • Recurring/Subscription Billing
  • Service Ticket Billing
  • Customer Portal
  • Delayed Billing
  • Discount Management
  • Dunning Management
  • Invoice History
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Payment Processing
  • Recurring Donations
  • Subscription Billing

Z-Billing Reviews Recently Reviewed!

Implementation difficulty

Nov 14, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Should work for subscription needs but we are still new to the software and just finished implementation.

Cons: Implementation team very difficult to understand - language barriers. Move quickly to "train" before setup is done so it's hard to understand. Push for meetings but should focus more on meetings after setup is complete to train.

Good tool for Billing

Dec 17, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Very helpful tool for Billing the Customer and sending the information to customer and maintaining the billing information.

Ok but could be better

Oct 06, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Not as flexible as I would like. I used it along with Salesforce and I had to do a lot of manual entry. Wish it was more automated.

Good billing functionality, lightweight on sales

Oct 05, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Lots of functionality to support complex billing processes but loses usability once the sales process gets more complex. For simple subscription quoting and complex billing it's a great fit. If you have any complexity in your sales process it will be a stretch.

Probably What I need, but tough to get going

Oct 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We started implementing Zuora in January. 9 months later we are still making little adjustments to get things just right. It works great, and has been helpful to us, but required more than expected to get setup properly.

A powerful product

Jul 14, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Zuora can do pretty much anything. It has a lot of capabilities when it comes to billing, invoicing, dealing with international currencies, etc. But you definitely have to think in advance about how you *want* to do billing, e.g. is it a per transaction model, a per month model, a per minute model, what happens if there are overages etc. Zuora will let you get as complicated as you want. And sometimes that's too complicated.

Cons: Implementation is non-trivial. It's not like buying an off-the-shelf solution that's plug and play. You have to customize it and you'll need an implementation team. Even if you use Zuora to do the implementation, you need an internal IT-savvy person to lead the project, make decisions and make sure it all makes sense. Zuora can do anything, but you have to decide what it should do in company.

Recommendations to other buyers: Make sure you know who in your organization will do the implementation work. Keep it as simple as possible. Once its implemented people will like it. But make sure you don't get carried away making things too complicated. Also, talk to references of similar sized companies with similar offerings so you can leverage their best practices when it comes to implementation.

Strong product with a lot of engineering work behind it

Jul 09, 2015
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Sold product. Covers a lot of use cases with some good custom-ability features. Definitely a big time saver when fully setup.

Cons: Analytics are lacking, with some questions on how accurate/recent the numbers are. People were nice but never really went above and beyond.

Recommendations to other buyers: Make sure to get a good integration team! Be clear with your requirements and make sure you get your needs met upfront rather than slowly adding content in.

Excellent subscription-based billing platform

Jul 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Zuora offers a robust and flexible platform, which can meet anyone's needs, from a small mom & pop shopping website to a big corporation, which is trading publicly. They provide outstanding technical and customer support and they will hold your hand until you're finally happy. And once everything is setup, you will not need to think about Zuora setup, it's just doing its work, collecting money, extending subscriptions, calculating MRR, dealing with taxes, sending you reports, etc.

Cons: Learning curve might look too steep, but it depends on your experience with subscription based services.

Recommendations to other buyers: If you have a very complex system and/or tight migration schedule - don't hesitate to purchase their professional services. It's a bit expensive, but they will do all the heavy lifting for you.

Apr 18, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Mar 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Jul 21, 2016
4/5
Overall