--- title: "Zuora Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zuora Software - reviews, pricing plans, popular comparisons to other Billing and Provisioning products and more." source_url: "https://www.capterra.com/p/84232/Z-Billing/" page_type: "product" language: "en" --- # Zuora Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zuora ## What is Zuora? Zuora is an enterprise software company that creates and provides software for businesses to launch and manage their subscription-based services. Zuora's applications are designed to automate recurring billing, collections, quoting, revenue recognition, and subscription metrics. Learn how Zuora can help fuel and grow your subscription business. ## What is Zuora used for? [Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Revenue Recognition](https://www.capterra.com/revenue-recognition-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/) Top alternative Featured Overall rating Based on 54 user reviews Reviews sentiment Positive 76% Neutral 17% Negative 7% Starting price $1 Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zuora?[Manage this product listing](https://www.g2.com/products/zuora-zuora/claim_requests/new?auto=true) ## Zuora Overview Updated September 2026 AI summary Zuora provides cloud-based billing, payment processing, and subscription management for organizations ranging from small businesses to large enterprises. It supports recurring billing, revenue recognition, and offers integration options through APIs. While it enables multiple payment methods and online invoicing, some reviewers note challenges with customization, multi-currency handling, and the complexity of implementation and administration. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zuora 3.9 (54) VS. [4.4 (3,325)](https://www.capterra.com/p/120109/Xero/reviews/) Starting Price $1 Per Year Starting Price $25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (53) Ease Of Use 4.4 (26,623) Value For Money 3.6 (42) Value For Money 4.2 (20,462) Customer Service 3.6 (45) Customer Service 4.0 (20,720) ## Zuora alternatives [4.6 (1,483)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (2,069)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (716)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,645)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) [View all alternatives](https://www.capterra.com/p/84232/Z-Billing/alternatives/) ## FAQs about Zuora Overview ### Which roles and teams benefit most from Zuora? Zuora is most used by finance, billing, and revenue operations teams that manage subscriptions, invoicing, collections, and revenue recognition. Customer success, account management, and sales roles use it to support renewals and account changes, while executives, analysts, and technical teams rely on reporting, forecasting, integrations, and process visibility. Answer based on 48 reviews Overview ### What company size and specific industries is Zuora built for? Zuora is designed for businesses of all sizes that need subscription management, including companies handling product catalogs and multiple payment methods. It is a fit for organizations across industries that sell recurring services or subscription-based offerings, from smaller businesses to large enterprises. Features and Usability ### What are the key features of Zuora? Zuora includes core subscription management tools like recurring billing, invoice creation, payment processing, and pricing changes for rate plans and product catalogs. Differentiating features include revenue recognition, multi-currency support, Salesforce and API integrations, plus reporting and renewal notifications for billing and subscription operations. Answer based on 34 reviews Overview ### Is Zuora a good billing system for growing companies? Zuora works well for growing companies that need subscription billing, integrations, and finance-friendly controls. Mid-market and SaaS teams often value its customization, revenue features, and Salesforce connection, but smaller businesses may find setup, administration, and pricing harder to justify, especially when requirements change quickly or implementation needs extra support. Answer based on 21 reviews Pricing ### How well does Zuora handle billing and payments? Zuora handles subscription billing and payment operations well, especially for recurring invoices, renewals, and multiple pricing models. SaaS teams and enterprise users like the unified billing view, CRM integrations, and payment tracking, though more complex setups can feel hard to configure, slower to manage, and less convenient for some bulk tasks. Answer based on 34 reviews Integrations ### Which third-party tools and platforms does Zuora integrate with? Zuora integrates with NetSuite and QuickBooks Online for accounting, Salesforce Sales Cloud for CRM, and PayPal for payments. These built-in connections cover core billing, finance, sales, and payment workflows for businesses that need subscription management tied to existing back-office and customer management systems. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Zuora offer? Zuora provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, and documentation offers written reference material for self-paced review and setup guidance. Answer based on 6 reviews Getting Started and Support ### What customer support options does Zuora offer, and how do users rate the experience? Zuora offers a knowledge base, FAQ/forum resources, and 24/7 live representative support. Users describe support as responsive, helpful, and willing to answer questions, with useful community information. Others report uneven experiences, including limited documentation, hard-to-reach support, costly professional services, and challenges during implementation, training, and customization. Answer based on 13 reviews Features and Usability ### Is Zuora easy to use? Zuora becomes easier to use after setup, but the learning curve is real for many teams. Billing and operations users often like the organized interface and daily reliability, while admins and implementation teams may find configuration, reporting, integrations, and support more demanding, especially when custom workflows or complex subscription rules are involved. Answer based on 18 reviews ## Features AI summary Based on 17,640 Billing and Provisioning reviews Capterra data shows that buyers of payment processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Mobile Access** (**53%**) Zuora supports **Online Payments**, which gives businesses a way to accept digital transactions efficiently. However, it does not include **Data Security** or **Mobile Access** among the top reviewer-prioritized features. Instead, it offers **Debit/Credit Card Processing** (**52%**) and **Mobile Payments** (**49%**), which still cover important payment needs for companies that want flexible ways to accept card-based and on-the-go transactions, helping businesses process payments across channels and serve customers more conveniently. Online Payments 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Accept and process online payment transactions Mobile Payments 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Clients can submit payments via mobile devices Invoice History 4.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client Invoice Creation 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Create invoices from scratch or have recurring invoices Billing Portal 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Gateway through which end users can view past bills and pay current invoices Online Invoicing 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Create, send, and view electronic invoices Zuora 58 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Cancellation Management: Allow customers to cancel their subscription remotely. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contingency Billing: Business model where clients pay their lawyer a fee only if the case is won/settled successfully - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Rules: Rules followed by the software/AI can be configured by users to suit their specific needs - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Deferred Billing: Buyer isn't billed until the period is up without any interest charges - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - Electronic Signature: Digitally sign online documents - General Ledger: Centralized accounting record which tracks all financial transactions - Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Mobile Payments: Clients can submit payments via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Period Recurring Billing: Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit - Multiple Payment Options: Process payments via multiple modes directly through the application - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Payment Processing: Accept, record, and reconcile financial transactions - Product Catalog: Present a catalog of inventory that customers can view - Project Billing: Business model that bills clients an amount based on the project/task/job performed - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Data: Receive data and information in real time - Recurring Invoicing: Generate recurring invoices - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product - Subscription Plan Management: Manage the subscription plans of all active members - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources --- Get Advice We can help you find the software with the features you need. Features 3.9 (53) 3.9 Based on 53 reviews ## Pricing Value for money 3.6 (42) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/84232/Z-Billing/pricing/) Basic $1.00 Per Year Value for money 3.6 (42) 3.6 Based on 42 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (45) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (45) 3.6 Based on 45 reviews ## User reviews Overall rating 3.9 Based on 54 reviews Filter by rating 5(14) 4(27) 3(9) 2(3) 1(1) Mentioned topic Sorted by most recent GJ guillaume J. Account Manager Pharmaceuticals ### "Simplifiez votre facturation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 7, 2025 J'utilise Zuora depuis deux ans afin de suivre l'ensemble de la facturation de mon portefeuille. Cela facilite grandement les suivis et l'envoie en facturation des contrats. Pros Suivi et gestion de l'ensemble de la facturation de mon portefeuille client avec une vue unifiée. Cons Aucun inconvénient depuis mon début d'utilisation il y a deux ans, un logiciel intuitif et complet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Laura P. Account manager Hospital & Health Care ### "Bon expérience ! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 25, 2025 Bon expérience, je l’utilise quotidiennement. C’est un outil bien réalisé et moderne Pros On trouve toutes les informations de facturation très rapidement, on peut facilement lire les infos de gestion bancaire Cons Je voulais envoyer des factures sur un historique de 3 ans mais j’ai du le faire une par une et dommage Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PG Philip G. Director Revenue Accountingand Operations Computer Software ### "I do not want to buy or put my money in Zuora" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 20, 2025 Pros Nothing, none, Nothing, none,Nothing, none, the acquired products by Zuora are extremely terrible, particularly Leeyo Revenue, Revpro Cons Not an agile solution for dynamic needs, potential service disruptions during upgrades, challenging to administer the applications, does not prioritize what customers need and innovates something that is not required by customers, rigidity in features, extremely high cost of ownership, implementation cycle is minimum 1 year, buggy applications, requiring data fixes almost every day, the acquired products are terrible which are build for consultancy and not built as products, poor documentation and requires enormous time in training, particularly Leeyo Revpro, Revenue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Roman G. IT Audit Senior Manager Information Technology and Services ### "User friendly billing solution for mid-size market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 15, 2025 Overall Zuora is a user friendly, reliable app. With its interfacing/API extensive options, it provides a solid SAAS solution for billing needs of mid-size companies. Pros Customizable, provides ability to connect to other 3rd party enterprise applications, high availability with multiple geographical locations for its servers. Cons Doesn't provide an ability to query its data servers, which creates excessive reliability on Zuora reporting functions. Reports are good, however creating custom queries on all enterprise data within Zuora could provide more options to use that data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Senior Finance Manager Information Technology and Services ### "Zoura a great billing system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2024 So far liking it as it gets the work done Pros It is a traditional billing system, but it is still a very clear, user-friendly UI, with easy creation of invoices. The Zuora team also provides outstanding technical and customer support throughout. Cons To be honest, there is nothing to dislike about Zuora. However, I would still suggest having more flexibility for users to make customizations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director Marketing and Advertising ### "Zuora- a must try accounting tool for any mid-cap organization " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 23, 2024 Overall its a good and professional accounting tool for small-mid cap organization Pros a. Excellent and simple layout without any jazzy/ unnecessary application on the dashboard b. Well designed subcategories for billing, accounting payments which make the operation flow smooth c. Very secure and safe tool, offer single sign in option Cons 1\. Automation of the reports or dashboard is a big miss 2. No effective AI in inbuilt to reduce the manual work 3. Integration with other tools like payment gateway sometimes gets broken Alternatives considered [Chargebee](https://www.capterra.com/p/131433/Chargebee/) Reasons for choosing Zuora Product design was very simple and they were offering inhouse implementation for the first 3 months Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Amit J. Architect Information Technology and Services ### "Over hyped Subscription management and Billing solution" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 February 8, 2023 Pros API driven Easy to use Simple to navigate and set upEasy to use repetitive billing Cons Cannot handle even the basic multi currency properlyToo flat and simple product catalog modelNon customizable and extensible Rigid Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Rachit M. Senior AE Internet ### "My experience with Zuora" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 18, 2022 Pros \- Amazing tool to automate invoice generation, billing management and tracking of invoice payment- Easy to integrate with CRM tools like Salesforce Cons \- Sometimes it becomes buggy and throws intermittent errors when sending approved quotes from salesforce to zuora but overall great experience Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Content & Experience Manager Financial Services ### "Completa e intuitiva" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 2, 2021 Pros Ho provato ad usare Zuora per la gestione delle fatture di una piccola azienda e devo dire che pur non essendo io nel ramo finanziario mi è sembrata semplice e intuitiva. Cons A volte i tempi di caricamento sono stati abbastanza lenti. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Salesforce Admin/Data Analyst Telecommunications ### "Not Customizable" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 July 7, 2021 Good reporting and tracking overall, too difficult to use due to minimal customization option unless you had professional help. Pros Zuora is great for simple transactions and smaller teams that do not deal with complicated deals. It is also nice the integration with Salesforce. Cons The customization is so limited you needed additional support in order to make any sort of a change. The UI is a little outdated and not user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/84232/Z-Billing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PayPal vs Zuora](https://www.capterra.com/compare/84232-207944/Z-Billing-vs-PayPal) [QuickBooks Online vs Zuora](https://www.capterra.com/compare/84232-190778/Z-Billing-vs-QuickBooks-Online)