# Page 2 | Zuora Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zuora the right Payment Processing solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/84232/Z-Billing/reviews --- Zuora 3.9 (54) [View alternatives](https://www.capterra.com/p/84232/Z-Billing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Zuora ## Showing most helpful reviews Showing 26-50 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Rachel S. Billing specialist Accounting Used the software for: 2+ years ### "Zuora billing" August 13, 2019 4.0 Personally, it's our only software we use at the moment for billing. I believe other functions would be extremely helpful once they become available such as the workflow. Pros Our company uses this software daily. We use it to submit invoices, to email out notifications, to set up accounts, etc. Cons The things I like least about this software is that it offers much more functions for our day to day process but it cost extra. Support is extremely hard to get in contact with, it would be really nice to have some sort of a chat option. Some of the settings are not accurate. Review Source VR Verified Reviewer Equity Research Intern Used the software for: 6-12 months ### "Robust functionality for subscription-based companies of all sizes" July 26, 2018 5.0 I streamlined the money we have coming in, viewed more efficiently, and could view data analytics on the projects I was working on. Pros I loved how almost everything I and my company wanted to monitor, such as the money we had coming in and the success of certain products within our catalog, were all possible through Zuora. I strongly believe that for businesses that are attempting to scale up or find a more efficient way of managing the money they have coming in, Zuora is the best tool for this. Cons I dislike the complexity of Zuora. Many of the features are designed for extremely large companies, so there is a huge learning curve with the software. In addition, it requires many clicks to finally complete an action that I would like, only because there are many layers of complexity. Review Source Brittany D. Sr. Project Manager Real Estate Used the software for: 6-12 months ### "Customer Service needs improvement" July 3, 2018 2.0 Pros I am not sure I can name a pro of this software. We had a pretty bad implementation and it has not seemed to improved since then. Cons Customer service is lacking and professional services hours are extremely expensive. There are no SLA's in place for the support team to get back with you. There integration from Zuora to SF is awful and half of the time the data does not appear. Review Source VR Verified Reviewer Sales Commission Analyst Computer Software Used the software for: 6-12 months ### "Solid billing software" May 30, 2018 4.0 Simplified our recurring billing process, enhance our ability to report on billing/subscriptions Pros Interface is straighforward, handles the majority of our use cases, reporting capabilities are pretty powerful Cons Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating Review Source VR Verified Reviewer Salesforce Admin/Data Analyst Telecommunications Used the software for: 2+ years ### "Not Customizable" July 7, 2021 3.0 Good reporting and tracking overall, too difficult to use due to minimal customization option unless you had professional help. Pros Zuora is great for simple transactions and smaller teams that do not deal with complicated deals. It is also nice the integration with Salesforce. Cons The customization is so limited you needed additional support in order to make any sort of a change. The UI is a little outdated and not user friendly. Review Source Chase M. Innovation Manager Used the software for: 2+ years ### "A previous Billing manager - Used Zuora" June 15, 2018 4.0 Pros The #1 thing you want from a billing software is reliability - since you're dealing with customers money. Overall - Zuora is very reliable and had very few hiccups. Cons When starting out with Zuora, had a few learning curves to hurdle over (just like any new software/system). Making updates to subscriptions can be a bit cumbersome (depending on the size of the update). Review Source VR Verified Reviewer IoT Ecosystem Director Consumer Electronics Used the software for: 6-12 months ### "Powerful and flexible subscription management platform" February 11, 2021 5.0 Zuora was valuable to us because it provided a turnkey solution to set up a subscription business. It requires a properly-sized initial setup and learning phase, so it is important to very clearly define the project scope (eventually with the help of third-party integrators) Pros Zuora allowed us to set up a complete subscription service, with the ability to manage and configure most aspects of the subscription order-to-cash process (rate plans, payment gateways, charging and invoicing, reporting). Cons The setup and license costs are a barrier to entry: the investment makes sense for concrete, sizeable business cases - less so for small-scale or exploratory attempts. Review Source RZ Rosabel Z. Ops Supervisor Used the software for: 2+ years ### "It's good in an overall point of view" May 27, 2018 4.0 Pros It's easy to create reports. Data Source contains most of the objects to create complex reports. When a request is sent to the support team, it is responded in short time. There is plenty of information in the community website. Cons I have to create amendments as many as product I need to add or remove. I have to wait 1 min for a bill run to create an invoice. The UI could be more modern. The search engine needs improvement. It takes at least 2 minutes to find a paymet using the payment number. Review Source ZU Zack U. COO Computer Software Used the software for: 1-2 years ### "A powerful product" July 14, 2015 4.0 Pros Zuora can do pretty much anything. It has a lot of capabilities when it comes to billing, invoicing, dealing with international currencies, etc. But you definitely have to think in advance about how you \*want\* to do billing, e.g. is it a per transaction model, a per month model, a per minute model, what happens if there are overages etc. Zuora will let you get as complicated as you want. And sometimes that's too complicated. Cons Implementation is non-trivial. It's not like buying an off-the-shelf solution that's plug and play. You have to customize it and you'll need an implementation team. Even if you use Zuora to do the implementation, you need an internal IT-savvy person to lead the project, make decisions and make sure it all makes sense. Zuora can do anything, but you have to decide what it should do in company. Review Source VR Verified Reviewer Marketing Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "Was a nightmare for our organization." August 20, 2018 3.0 Pros Not many. Barely got the job done for our needs. Cons Didn't scale with out tech stack. So many outdated features. Implementation was extremely pricey. Review Source RB Ruslan B. Computer Software Used the software for: 2+ years ### "Excellent subscription-based billing platform" July 8, 2015 5.0 Pros Zuora offers a robust and flexible platform, which can meet anyone's needs, from a small mom & pop shopping website to a big corporation, which is trading publicly. They provide outstanding technical and customer support and they will hold your hand until you're finally happy. And once everything is setup, you will not need to think about Zuora setup, it's just doing its work, collecting money, extending subscriptions, calculating MRR, dealing with taxes, sending you reports, etc. Cons Learning curve might look too steep, but it depends on your experience with subscription based services. Review Source Nabil C. Salesforce Technical Architect Financial Services Used the software for: 2+ years ### "null" March 3, 2017 4.0 Review Source AM Andy M. Sales Executive Marketing and Advertising Used the software for: 6-12 months ### "Very efficient, recurring billing and management software. " April 16, 2018 4.0 Organized and great looking. Once you find a groove in this software, it's pretty easy to use! Pros Great looking platform that manages all clients and deals well. Also has in-depth reporting to make sure everything is controlled. Cons Can be overwhelming. THere are lots of reports and features that can be hard to use and figure out. Alos the speed of the reporting is a little laggy due to the memory space available. Review Source VR Verified Reviewer Content & Experience Manager Financial Services Used the software for: I used a free trial ### "Completa e intuitiva" October 2, 2021 4.0 Pros Ho provato ad usare Zuora per la gestione delle fatture di una piccola azienda e devo dire che pur non essendo io nel ramo finanziario mi รจ sembrata semplice e intuitiva. Cons A volte i tempi di caricamento sono stati abbastanza lenti. Review Source Shiawtian C. Associate Used the software for: Less than 6 months ### "Best Billing Platform For Subscription Business " June 6, 2018 5.0 Pros I like the seamless experience in updating the billing plans when I either make changes to the prices or add/take away features from my subscription Cons I don't like the limited data verification in the software. For example, there is no email address validation in API when creating Contacts Review Source MH Megan H. Analyst Used the software for: 2+ years ### "Zuora is clean and simple to use." June 14, 2018 4.0 Pros The ability to pull customer and data reports is really nice. It's great that you can use the tool with other softwares, as well. Cons Zuora lacks customization for individual accounts and isn't completely dummy proof so agents can easily make mistakes. Review Source VR Verified Reviewer CRM Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "Zuora Review" August 28, 2018 4.0 Pros Supports lots of billing models and different pricing structures, billing periodicity, frequency, etc. Has native integrations with Salesforce.com and different payment gateways. User friendly system, well designed for subscription billing. Supports multiply features. Cons Expensive pricing structure. Long implementation time. Review Source VR Verified Reviewer Operations Analysis Manager Information Technology and Services Used the software for: Less than 6 months ### "Good tool, but lacks UX enhancements and easy support" January 14, 2019 3.0 Pros What sets Zuora apart is it's ability for revenue recognition and for the more financially integrated pieces required for accounting. Cons The tool however can be confusing to use at times and support is not easily accessible. Zuora really needs improvements to their UX to make it more user friendly. Review Source BM Brett M. Sales Manager Health, Wellness and Fitness Used the software for: 2+ years ### "null" April 18, 2017 2.0 Review Source VR Verified Reviewer Account Executive Used the software for: Less than 6 months ### "Our company loves Zuora!" June 5, 2018 5.0 Pros Seamless integration with Salesforce, making it convenient to work out of a single application rather than multiple ones. Cons Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about. Review Source VR Verified Reviewer Manager, Sales Development Computer Software Used the software for: Less than 6 months ### "Zuora for billing" July 19, 2019 4.0 Pros It's a great tool for billing on a subscription service. Sometimes the system can be too complicated with the way it can be setup. Cons Reporting needs some work, especially out of the box it's not the easiest to run. Review Source EA Eric A. Consultant Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Strong product with a lot of engineering work behind it" July 9, 2015 4.0 Pros Sold product. Covers a lot of use cases with some good custom-ability features. Definitely a big time saver when fully setup. Cons Analytics are lacking, with some questions on how accurate/recent the numbers are. People were nice but never really went above and beyond. Review Source SL Shannon L. Senior accounting specialist Used the software for: Less than 6 months ### "Implementation difficulty" November 14, 2017 3.0 Pros Should work for subscription needs but we are still new to the software and just finished implementation. Cons Implementation team very difficult to understand - language barriers. Move quickly to "train" before setup is done so it's hard to understand. Push for meetings but should focus more on meetings after setup is complete to train. Review Source VR Verified Reviewer Customer Value Manager Media Production Used the software for: I used a free trial ### "Edge-to-edge platform for subscription business" August 14, 2018 4.0 Pros This platform has integrated billing engine, analytics & insight, marketing automation and pricing tool for SaaS business. Cons Free trial period is not enough to understand tools' features. Because it needs more time to integrate. Review Source KC Kamal C. Used the software for: ### "Billing product" October 6, 2016 3.0 Integrating with CPU was difficult, billing only good for subscription products. New CPU zuora app is good for basic use cases only. Not fit for enterprise use cases and CPq functionalities . Product needs a lot of improvement Review Source Similar Products Featured ## Related categories [Recurring Billing](https://www.capterra.com/recurring-billing-software/)[Subscription Management](https://www.capterra.com/subscription-management-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.