--- title: "The Databank Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about The Databank Software - reviews, pricing plans, popular comparisons to other Nonprofit CRM products and more." source_url: "https://www.capterra.com/p/84234/Databank/" page_type: "product" language: "en" publication_date: "2026-10-15" --- # The Databank Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) The Databank ## What is The Databank? thedatabank, gbc creates capacity building solutions for nonprofit, government, and other social impact organizations to make the world safe, sustainable, and just. Custom crafted CRM solutions are our specialty but we can do so much more. Areas of expertise include, but are not limited to, solutions for: Advocacy | Fundraising | Coalitions | Data Analysis & Reporting | Data Enhancement | Member Management | Program Management | Volunteer Management | Workforce Development ## What is The Databank used for? [Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/) Top alternative Featured Overall rating Based on 35 user reviews Reviews sentiment Positive 91% Neutral 9% Negative 0% Starting price $99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for The Databank?[Manage this product listing](https://www.g2.com/products/the-databank-for-nonprofit-organizations/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### The Databank 4.4 (35) VS. [4.5 (1,482)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (35) Ease Of Use 4.3 (1,481) Value For Money 4.3 (3) Value For Money 4.5 (1,218) Customer Service 4.8 (34) Customer Service 4.8 (1,380) ## The Databank alternatives [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (418)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.6 (6,123)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about The Databank Overview ### Which roles and teams benefit most from The Databank? The Databank is most used by nonprofit development leaders and coordinators who manage donor records, fundraising activity, and constituent communications. Executive directors use reporting to track development performance and support planning, while office and data managers maintain accurate records. Administrative and web content staff coordinate contact information and organizational updates. Answer based on 10 reviews Overview ### What company size and specific industries is The Databank built for? The Databank is designed for medium- to large-sized organizations that need support reaching organizational goals, especially groups focused on workforce development, environmental initiatives, refugee rights, and similar mission-driven sectors. Features and Usability ### What are the key features of The Databank? The Databank includes alumni management, CRM, contact management, and campaign management for organizing supporter records and outreach. It also offers fundraising management, donor management, contribution tracking, donation tracking, pledge management, recurring giving, online giving, payment processing, and event management features. Getting Started and Support ### What training and onboarding options does The Databank offer? The Databank provides in person training, live online sessions, webinars, and documentation to support team onboarding. In person and live online options can guide setup and feature review, webinars can cover broader instruction, and documentation offers written reference material for self-paced lookup. Answer based on 8 reviews Getting Started and Support ### What customer support options does The Databank offer, and how do users rate the experience? The Databank offers Email/Help Desk, a Knowledge Base, and Chat support. Users often describe support staff as prompt, professional, attentive, and effective at resolving issues or discussing custom needs. Some users, however, report difficulty reaching customer service and needing assistance for simple data requests. Answer based on 13 reviews Features and Usability ### How easy is The Databank interface to navigate? The Databank provides a generally easy-to-navigate interface for contact records, notes, meetings, and email newsletters. Nonprofit staff and interns often learn core tasks quickly after basic training, while organizations can tailor fields and tables. However, experienced users may find search, reporting, and email design tools clunky or less intuitive. Answer based on 14 reviews Features and Usability ### Is The Databank easy to use for nonprofit teams? The Databank makes everyday donor tracking, contact management, and email campaign work accessible for many nonprofit teams. Tutorials, onboarding, and responsive support help staff adopt core features and adapt the database to local needs. Some functions, especially advanced advocacy workflows, searching, reporting, and email design, take longer to learn or require assistance. Answer based on 13 reviews ## Features AI summary Based on 4,572 Nonprofit CRM reviews Capterra reviewers highlight these as the features nonprofit buyers care about most when comparing solutions: - **Electronic Payments** (**64%** of reviewers rated this feature as critical) - **Credit Card Processing** (**64%**) - **Fundraising Management** (**49%**) The Databank includes **Fundraising Management**, which covers one of the top priorities buyers look for in nonprofit software. However, it does not offer **Electronic Payments** or **Credit Card Processing**. Instead, it provides **Donor Management** (**54%**), another feature reviewers rate highly. This can help organizations keep donor records organized, track giving history, and build stronger supporter relationships, helping businesses manage fundraising efforts more effectively. Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Donation Tracking Track and view detailed financial donation history made by contacts and members Donor Management Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Email Marketing Create and send email blasts/campaigns The Databank 11 features ### All Features - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Donation Tracking: Track and view detailed financial donation history made by contacts and members - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Email Marketing: Create and send email blasts/campaigns - Event Management: Schedule and manage the logistics of activities and other gatherings - Fundraising Management: Activities related to raising money for a specific cause - Grant Management: Monitor application statuses, proposals and award funds - Membership Management: Database of members to track personal information of individuals and families - Volunteer Management: Manage volunteer information and direct volunteer resources --- Get Advice We can help you find the software with the features you need. Features 4.3 (27) 4.3 Based on 27 reviews ## Pricing Value for money 4.3 (3) Free Trial Essentials $99.00 Flat Rate,Per Month Value for money 4.3 (3) 4.3 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (34) 4.8 Based on 34 reviews ## User reviews Overall rating 4.4 Based on 35 reviews Filter by rating 5(14) 4(17) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent Olivia T. Web Content Administrator Individual & Family Services ### "Easy to use but buggy at times " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 May 6, 2019 Overall it’s a simple software to use but sometimes we have to contact customer service for simple data request . Pros I like that it’s easy to use to track donor activity and to create email campaigns. Cons Sometimes we get random errors that are difficult to recreate and resolve . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Bob R. PA Primary/Secondary Education ### "Good Experience" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 7, 2018 Pros once you get and grab a hold of the learning curve, it it smooth sailing and easy to navigate through Cons the only issue is that customer service can be hard to get a hold of and does not seem to help much, Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Judy D. Development Director Environmental Services ### "Excellent, responsive customer service " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 8, 2017 Integration between donor data, marketing and advocacy is very valuable. Pros Customer service was always responsive and helpful. The extent of services and capabilities is relatively comprehensive. Cons The interface is rather clunky and take a bit of time to master. I would like additional design capabilities, the email design feature makes it difficult to build easy and quick emails. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DR Debra R. Office and Data Manager Arts and Crafts ### "thedatabank is very near perfect for a medium-sized non-profit. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2017 It saves a load of time compared to what we used before. Also we can capture and report on more of the soft data we need for grant reporting. Pros Although the software is mostly oriented toward advocacy organizations, and ours is an arts organization, it is adaptable to do most anything we need. It is also very strong on email campaigns and/or newsletters and quite strong on donor management. The credit card (and now Paypal as well) interfaces are seamless. The customer and tech support are outstanding. Cons There are a few minor items that I would prefer to be more customizable. For instance the Meetings and Events module is really geared toward meetings. I think a richer suite of reports would be nice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Debbie B. ### "Happy with The Databank" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.5 3.5 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 24, 2014 Pros It has great customer/support service and ease of use. Cons There's a bit of a learning curve for its various tools (though that's probably true of most similar systems). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Michael E. Executive Director ### "Great product, awesome customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.5 4.5 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2014 Pros They have the best customer service in all facets of the business, from tech support to billing. I feel like I know the folks that work for The Databank. Not only do they respond quickly (often within the hour) to requests, the company as a whole is extremely responsive to user comments to improve the service. Many ideas crop in upgrades, and they are constantly working to improve the product. Cons The report builder is a little clunky, and it is not always easy to drill too deeply into the data without exporting to Excel and doing it that way. It's not a major hurdle, though, and all CRMs suffer from some sort of reporting deficiency, in my opinion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rebecca H. Development Coordinator ### "Consistently meets our needs, the best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.5 4.5 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2014 Pros The Databank is an integral part of our work. They have taken the time to get to know our organization, our mission, and how we function. As a grassroots organization, that's important because they are able to better understand our needs. We use it for fundraising, membership, advocacy, mass communication, general information tracking, voter engagement, meetings, event registration, and much more. One of the things we at TIRRC love the most about the Databank is that it changes with you. As a grassroots organization, it is important for us to be able to track the progress and development of our members. This task was relatively easy for staff who interacted with members on a daily basis, but even then, they could never be sure about their accuracy. During a planning retreat, we realized we needed to develop a leadership continuum and set benchmarks to ensure we were helping develop leaders that are well-rounded and highly skilled, and we needed a way to track it. Reaching out to customer support/tech support is usually a daunting task, but not with the Databank. I filled out a support request and they scheduled a call to go over the details. This was extremely helpful because the rep was able to ask me questions that gave her insight to how the TIRRC staff would interact with the table to ensure it fully met our needs. Our new table was fully up and running within a few days of our call. This new table allows us to better track the development of our leaders and assess the impact of our work. The benefits are endless. We now have accurate, real-time information about our members, which we've never had before. This information is incredibly helpful when writing grant reports. Funders love to know the impact of the work, and it is because of this new table that we are able to report those numbers. Cons We like everything about the Databank and their products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP David P. Environmental Services ### "I use it to manage membership and development functions for WI Lakes. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.5 3.5 Likelihood to Recommend 6/10 June 26, 2014 Pros It is pretty straightforward to understand. I was able to begin working on it very quickly without a ton of training. Cons The search functions are clunky and not intuitive. I don't like that I can't add queried lists to campaigns. If I can, I've had no luck figuring it out, which is telling, as I have 5-10 years of experience working with and managing fundraising databases. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Vicki C. ### "User-friendly platform and extremely friendly support!" 4.5 Overall Rating 4.5 4.5 Ease of Use 4.5 4.5 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 25, 2014 Pros As a small nonprofit with limited resources and staff, we like that the software is simple to use and has been easily adaptable to our special needs. The support staff at The Databank is extremely easy to work with, and they are timely in their turnaround when we have questions or need updates to our database. We especially like the recent changes that make the user interface more visually appealing for us and our clients. Cons Nothing of consequence. Any question or issue we have ever had has been resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Susan R. Hospital & Health Care ### "The Databank Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2014 Pros I love that we use it as an overall outreach, and it works well and easy to use. Cons There's nothing that I dislike about this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/84234/Databank/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.