# The Databank Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is The Databank the right Nonprofit solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/84234/Databank/reviews

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The Databank

4.4 (35)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of The Databank

Ease of use

4.2

Customer Service

4.8

## Showing most helpful reviews

Showing 1-25 of 35 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

Rebecca H.  
Development Coordinator  
  
Used the software for:

### "Affordable, user friendly, customized to meet our needs-- the best."

October 1, 2013

5.0

As an organization, we made a commitment to fully use the technology that we have available. Through this we have more staff interacting with it and all have been able to learn how to use it fairly quick. We orient new staff and interns with a 1 hour Databank training and they are able to pick up on basic skills, such as searching for people, entering new contacts, updating records, using notes, and creating meetings right away. The Databank is easy to navigate and we have found that when we walk someone through a process once, they are able to complete it on their own. As we grow and evolve as an organization, the Databank is helping us customize certain things like the contribution table to meet our needs. We recently decided that we wanted to have our financial software align more with the Databank to allow staff to be more independent with their program budget and fundraising. We brainstormed what we thought would work for us and submitted a support request. The Databank added drop-down menus to the contributions table and made it work for us. This is a great example of why we enjoy working with the Databank. With other database systems, they present you with a "one size fits all" program with no customization options. With the Databank we are able to add, remove, customize, etc. It grows with you. Through the Databank we have been able to more efficiently communicate with our members and allies. This past year we grew our membership substantially and due to the ability to track contributions, membership expiration dates, dates thanked, and all communication, this exciting growth in membership was not overwhelming and easily managed. The Databank is an integral part of our organization and has fostered our growth over the past several years.

Review Source

Rebecca H.  
Development Coordinator  
  
Used the software for:

### "Consistently meets our needs, the best!"

July 3, 2014

5.0

Pros

The Databank is an integral part of our work. They have taken the time to get to know our organization, our mission, and how we function. As a grassroots organization, that's important because they are able to better understand our needs. We use it for fundraising, membership, advocacy, mass communication, general information tracking, voter engagement, meetings, event registration, and much more. One of the things we at TIRRC love the most about the Databank is that it changes with you. As a grassroots organization, it is important for us to be able to track the progress and development of our members. This task was relatively easy for staff who interacted with members on a daily basis, but even then, they could never be sure about their accuracy. During a planning retreat, we realized we needed to develop a leadership continuum and set benchmarks to ensure we were helping develop leaders that are well-rounded and highly skilled, and we needed a way to track it. Reaching out to customer support/tech support is usually a daunting task, but not with the Databank. I filled out a support request and they scheduled a call to go over the details. This was extremely helpful because the rep was able to ask me questions that gave her insight to how the TIRRC staff would interact with the table to ensure it fully met our needs. Our new table was fully up and running within a few days of our call. This new table allows us to better track the development of our leaders and assess the impact of our work. The benefits are endless. We now have accurate, real-time information about our members, which we've never had before. This information is incredibly helpful when writing grant reports. Funders love to know the impact of the work, and it is because of this new table that we are able to report those numbers.

Cons

We like everything about the Databank and their products.

Review Source

Olivia T.  
Web Content Administrator  
Individual & Family Services  
Used the software for: 1-2 years

### "Easy to use but buggy at times "

May 6, 2019

3.0

Overall it’s a simple software to use but sometimes we have to contact customer service for simple data request .

Pros

I like that it’s easy to use to track donor activity and to create email campaigns.

Cons

Sometimes we get random errors that are difficult to recreate and resolve .

Review Source

DR

Debra R.  
Office and Data Manager  
Arts and Crafts  
Used the software for: 2+ years

### "thedatabank is very near perfect for a medium-sized non-profit. "

June 2, 2017

4.0

It saves a load of time compared to what we used before. Also we can capture and report on more of the soft data we need for grant reporting.

Pros

Although the software is mostly oriented toward advocacy organizations, and ours is an arts organization, it is adaptable to do most anything we need. It is also very strong on email campaigns and/or newsletters and quite strong on donor management. The credit card (and now Paypal as well) interfaces are seamless. The customer and tech support are outstanding.

Cons

There are a few minor items that I would prefer to be more customizable. For instance the Meetings and Events module is really geared toward meetings. I think a richer suite of reports would be nice.

Review Source

JB

Joshua B.  
  
  
Used the software for:

### "Yes, The Databank Can!"

April 30, 2014

4.5

Pros

I could go on and on about all the functionality and the ease with which most tasks can be accomplished within The DataBank, but I think the most noteworthy thing I can point to is the support that we receive from them. All of our contact with the Databank support staff (and it is probably more frequent than your average customer; we can be needy, sometimes) is pleasant and professional, and I feel like our issues get evaluated and solutions are offered promptly. I feel like their team really understands how their solutions work on a nuts and bolts level, so when we ask if far-flung functionality X is a possibility, they are able to tell us quickly if the technology supports it or not. When it doesn't, they can usually give us a good method for accomplishing the task through another route. I never feel like I am asking too many questions or that they do not have time to explore a scenario with me. Support feels "present" in the moment, as though our issues are at the forefront. In a nutshell, I feel as though we receive all the whiz-bang, brain-trust type benefits of a tech conglomerate with the personal attention and support of a neighborhood shop.

Cons

I honestly don't have complaints about using the Databank. The price seems more than reasonable for the amount of use we get out of their solutions. If I had to offer some sort of feedback, I would say that some functionality within our Databank is not as straightforward as it could potentially be, but that hasn't been a huge problem for us.

Review Source

SS

Steven S.  
  
  
Used the software for:

### ""

October 24, 2012

5.0

Our organization is comprised of 14 Regional Centers and 1 Network Coordinating Office. Prior to our service with The Databank, member records were maintained individually by each center. This caused us to begin looking for software to manage all member records in one central system. Our initial move to The Databank unified all of the member records while still giving each regional center full control over their member population. Each regional center needs to maintain records for certain contacts & correspond with them in multiple ways, including postal mail, phone, and e-mail. We currently use The Databank's member record hosting (at 75,000 member records), and we purchased the fundraising, communication, and advanced data entry tools from The Databank. We feel very safe with thedatabank housing all of our member records. Their redundant server setup gives us confidence that we will never lose our data. The implementation of The Databank's services could not have been smoother. Our account manager guided us through the entire process, and everyone on the engagement and support team could not have been more helpful. It took us just over a week to get all of the Regional Centers set up and running. One of the best parts about The Databank's services is their Support Center, which is an implementation of ZenDesk support software. In one location, The Databank has their support forums, feature requests, FAQ's, and the support ticketing system. Login is supported by OpenID, so you can sign in to the Support Center using almost any online identity that you currently have. Using these services allows anyone new to the organization to learn The Databank quickly and efficiently. The system has eliminated duplication of effort to a point that allowed Regional Centers to serve their constituents in their prospective regions. Although we are not able to quantify this, the difference is night-and-day.

Review Source

Rebecca H.  
Development Coordinator  
  
Used the software for:

### ""

February 13, 2013

4.5

As an organization we made a commitment to fully use the technology that we have available. Through this we have more staff interacting with it and all have been able to learn how to use it fairly quick. We orient new staff and interns with a 1 hour Databank training and they are able to pick up on basic skills, such as searching for people, entering new contacts, updating records, using notes, and creating meetings right away. The Databank is easy to navigate and we have found that when we walk someone through a process once they are able to complete it on their own. As we grow and evolve as an organization, the Databank is helping us customize certain things like the contribution table to meet our needs. We recently decided that we wanted to have our financial software align more with the Databank to allow staff to be more independent with their program budget and fundraising. We brainstormed what we thought would work for us and submitted a support request. The Databank added drop-down menus to the contributions table and made it work for us. This is a great example of why we enjoy working with the Databank. With other database systems, they present you with a "one size fits all" program with no customization options. With the Databank we are able to add, remove, customize, etc. It grows with you. Through the Databank we have been able to more efficiently communicate with our members and allies. This past year we grew our membership substantially and due to the ability to track contributions, membership expiration dates, dates thanked, and all communication, this exciting growth in membership was not overwhelming and easily managed. The Databank is an integral part of our organization and has fostered our growth over the past several years.

Review Source

ME

Michael E.  
Executive Director  
  
Used the software for:

### "Responsive and helpful customer service"

October 2, 2013

5.0

We've been a Databank client for a number of years. While the software itself is more than adequate for our needs, I am especially impressed with the consistent, fast level of support, and the constant work to improve the product. In the past I've worked with everything from Excel and FileMaker databases to Salesforce.com, and the Databank is a great solution that I highly recommend. No software is perfect, but I find the ability to customize and cherry pick the modules that are used to be very helpful. The integrated email delivery system allows for seamless campaign management with the same capabilities as a system like Constant Contact or Vertical Response. But the Databank truly shines because of the level of customer service its staff supplies. On the sales end, I've always felt the suggestion being made is done so in light of the needs of my organization, not just to make a sale. And the true test of a system is its tech support. The Databank tech staff responds incredibly quickly, and has always come through with help. Finally, I've been very impressed with the additions and improvements made to the system over the last few years. The team working at the Databank responds to customer suggestions, and seems to be constantly building a better product. With the Databank, I really feel I am working with a company that wants my organization to succeed at its mission, not just to sell me as much software as it can get me to buy.

Review Source

ME

Michael E.  
Executive Director  
  
Used the software for:

### ""

February 8, 2013

5.0

We've been a Databank client for a number of years. While the software itself is more than adequate for our needs, I am especially impressed with the consistent, fast level of support, and the constant work to improve the product. In the past I've worked with everything from Excel and FileMaker databases to Salesforce.com, and the Databank is a great solution that I highly recommend. No software is perfect, but I find the ability to customize and cherry pick the modules that are used to be very helpful. The integrated email delivery system allows for seamless campaign management with the same capabilities as a system like Constant Contact or Vertical Response. But the Databank truly shines because of the level of customer service its staff supplies. On the sales end, I've always felt the suggestion being made is done so in light of the needs of my organization, not just to make a sale. And the true test of a system is its tech support. The Databank tech staff responds incredibly quickly, and has always come through with help. Finally, I've been very impressed with the additions and improvements made to the system over the last few years. The team working at the Databank responds to customer suggestions, and seems to be constantly building a better product. With the Databank, I really feel I am working with a company that wants my organization to succeed at its mission, not just to sell me as much software as it can get me to buy.

Review Source

Shannon H.  
Development Director  
  
Used the software for:

### "highly recommend the databank!"

October 1, 2013

5.0

With more than 14 years experience in fundraising, I've had to use a number of different databases. Each one of them created a great deal of frustration and were far from user friendly. As a Development Director, I had the opportunity to research and review a long list of options for switching over our data. I chose the databank and couldn't be happier. I find it user friendly and the staff to be extremely helpful and supportive. It was an easy transition and the databank has served our needs very well. I would recommend the databank to any nonprofit looking for a database or fundraising software.

Review Source

MB

Mark B.  
Executive Director  
  
Used the software for:

### "I recommend the Databank."

October 1, 2013

5.0

I highly recommend the Databank to any nonprofit organization (large or small) because it is versatile, fully functional, secure, easy to use, and integrates with our web site. Also, the staff has always been helpful and responds quickly to requests. I have used their web service for years and encourage my colleagues to give it a test drive.

Review Source

DB

Debbie B.  
  
Higher Education  
Used the software for:

### "Happy with The Databank"

November 24, 2014

4.0

Pros

It has great customer/support service and ease of use.

Cons

There's a bit of a learning curve for its various tools (though that's probably true of most similar systems).

Review Source

BJ

Ben J.  
  
  
Used the software for:

### ""

July 25, 2012

4.0

The DataBank has helped us manage much of our contact data and communications/donation tracking for several years, and their ever-attentive support of their service (SaaS) is really what makes the user experience positive. We have been able to use this system to eliminate multiple manually tracked processes for communications and contact outreach, which previously utilized spreadsheets. The Databank provides a great service for us, allowing us to utilize a single source for this information wherever possible, and we are continually revamping how we use the system to take advantage of all the various benefits. Working with their development team to customize the system according to our needs has been a very fruitful process. We have been able to gain further insight and understanding of our contact base to allow us to hone in on and optimize outreach for our various programs. The functionality of the system is good, though still evolving at this point, and being one of the more in-depth users of The Databank's services, we are constantly pushing the limits and learning more ways in which the system can be improved; this is another area where their customer support really shines though.

Review Source

JD

Judy D.  
Development Director  
Environmental Services  
Used the software for: 6-12 months

### "Excellent, responsive customer service "

August 8, 2017

4.0

Integration between donor data, marketing and advocacy is very valuable.

Pros

Customer service was always responsive and helpful. The extent of services and capabilities is relatively comprehensive.

Cons

The interface is rather clunky and take a bit of time to master. I would like additional design capabilities, the email design feature makes it difficult to build easy and quick emails.

Review Source

MG

Michael G.  
  
Environmental Services  
Used the software for:

### "The only database you need is The Databank"

April 30, 2014

5.0

Pros

The Databank has literally everything you could ask for in a software package: donor management, relationships, advocacy, marketing, RSVP, meeting reservations, tracking, product sales, and more for both online and offline work. The Databank allows you to customize practically anything you want so that it will even better fit your needs. The customer service and tech teams are outstanding as well. In the seven years that I have been using The Databank, I have always felt like everyone on the staff knew exactly who I was and what my needs were. I worked with their team on a complete overhaul of our system as they rolled out all the new updates. I seriously thought I was their most important customer.

Cons

Seriously, I cannot think of one negative thing to say or cite a single bad experience with The Databank or the team. The price is even inexpensive.

Review Source

NT

Nancy T.  
Executive Director  
  
Used the software for:

### ""

February 7, 2013

4.5

A Breath of Hope Lung Foundation is a young, grassroots movement focused on bringing awareness and research funding to lung cancer. Lung cancer takes more lives than breast, colon and pancreatic cancers combined, yet - because of the smoking stigma - it remains seriously underfunded. Lung cancer strikes nonsmokers, former smokers and smokers at an alarming rate in our country. With only a small group of volunteers and in just a few years, we have already drawn in more than 5000 people in support of our mission. The DataBank was a much welcomed and very professional way for us to start managing our contacts. With their help, we have become a full fledged fundraising machine. We appreciate their trainings, their prompt responses to questions and we look forward to bumping up to their higher level of service sometime in the next 18 months. Overall though, I am really impressed with this business.

Review Source

BR

Bob R.  
PA  
Primary/Secondary Education  
Used the software for: 2+ years

### "Good Experience"

July 7, 2018

3.0

Pros

once you get and grab a hold of the learning curve, it it smooth sailing and easy to navigate through

Cons

the only issue is that customer service can be hard to get a hold of and does not seem to help much,

Review Source

NT

Nancy T.  
Executive Director  
  
Used the software for:

### "DataBank Helps Us Organize and Grow"

October 2, 2013

4.0

Breath of Hope Lung Foundation is a young, grassroots movement focused on bringing awareness and research funding to lung cancer. Lung cancer takes more lives than breast, colon and pancreatic cancers combined, yet - because of the smoking stigma - it remains seriously underfunded. Lung cancer strikes nonsmokers, former smokers and smokers at an alarming rate in our country. With only a small group of volunteers and in just a few years, we have already drawn in more than 5000 people in support of our mission. The DataBank was a much welcomed and very professional way for us to start managing our contacts. With their help, we have become a full fledged fundraising machine. We appreciate their trainings, their prompt responses to questions and we look forward to bumping up to their higher level of service sometime in the next 18 months.

Review Source

ME

Michael E.  
Executive Director  
  
Used the software for:

### "Great product, awesome customer service"

November 18, 2014

5.0

Pros

They have the best customer service in all facets of the business, from tech support to billing. I feel like I know the folks that work for The Databank. Not only do they respond quickly (often within the hour) to requests, the company as a whole is extremely responsive to user comments to improve the service. Many ideas crop in upgrades, and they are constantly working to improve the product.

Cons

The report builder is a little clunky, and it is not always easy to drill too deeply into the data without exporting to Excel and doing it that way. It's not a major hurdle, though, and all CRMs suffer from some sort of reporting deficiency, in my opinion.

Review Source

VC

Vicki C.  
  
  
Used the software for:

### "User-friendly platform and extremely friendly support!"

June 25, 2014

4.5

Pros

As a small nonprofit with limited resources and staff, we like that the software is simple to use and has been easily adaptable to our special needs. The support staff at The Databank is extremely easy to work with, and they are timely in their turnaround when we have questions or need updates to our database. We especially like the recent changes that make the user interface more visually appealing for us and our clients.

Cons

Nothing of consequence. Any question or issue we have ever had has been resolved.

Review Source

Shannon H.  
Development Director  
  
Used the software for:

### ""

February 7, 2013

4.5

With more than 14 years experience in fundraising, I've had to use a number of different databases. Each one of them created a great deal of frustration and were far from user friendly. As a Development Director, I had the opportunity to research and review a long list of options for switching over our data. I chose the databank and couldn't be happier. I find it user friendly and the staff to be extremely helpful and supportive. It was an easy transition and the databank has served our needs very well. I would recommend the databank to any nonprofit looking for a database or fundraising software.

Review Source

MB

Marilyn B.  
Development Director  
  
Used the software for:

### ""

February 7, 2013

4.5

There are several great things I like about thedatabank folks. First and foremost, they are a people-centered organization and always respond to issues within 24 hours. They are rated as one of the best small companies in MN to work for, which means a lot to those of us working on social justice issues. Having access to the donor list from anywhere in the world is great. For work flow, we love the fact that thedatabank links to our credit card service for automatic entry of both one-time and recurring donations. And the forms that we can design and embed in our website are also very useful.

Review Source

MB

Marilyn B.  
Development Director  
  
Used the software for:

### "Why I like thedatabank"

October 1, 2013

5.0

There are several great things I like about thedatabank folks. First and foremost, they are a people-centered organization and always respond to issues within 24 hours. They are rated as one of the best small companies in MN to work for, which means a lot to those of us working on social justice issues. Having access to the donor list from anywhere in the world is great. For work flow, we love the fact that thedatabank links to our credit card service for automatic entry of both one-time and recurring donations. And the forms that we can design and embed in our website are also very useful.

Review Source

LW

Lindy W.  
  
  
Used the software for:

### "Databank Recommended"

October 2, 2013

5.0

Our database is probably the most important infrastructure of our organization. We use it to activate, inform, involve, fundraise and track activity of our members. It's key to our success. What I most appreciate about Databank and what keeps us with them is that they listen to us and what we need. They build new features based on their customer's comments and needs. They are a small enough company that we feel we get one-on-one attention. I have almost always found that they have incredible customer service. Databank for us has been easy to use and I highly recommend them.

Review Source

LW

Lindy W.  
  
  
Used the software for:

### ""

February 7, 2013

5.0

Our database is probably the most important infrastructure of our organization. We use it to activate, inform, involve, fundraise and track activity of our members. It's key to our success. What I most appreciate about Databank and what keeps us with them is that they listen to us and what we need. The build new features based on their customer's comments and needs. They are a small enough company that we feel we get one-on-one attention. I have almost always found that they have incredible customer service. Databank for us has been easy to use and I highly recommend them.

Review Source

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