# Page 2 | The Databank Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is The Databank the right Nonprofit solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/84234/Databank/reviews

---

The Databank

4.4 (35)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of The Databank

## Showing most helpful reviews

Showing 26-35 of 35 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SH

Shannon H.  
  
Civic & Social Organization  
Used the software for:

### "The Databank is the best!"

June 18, 2014

4.5

Pros

As a vendor, their customer service doesn't get any better. The staff at the Databank is beyond helpful and attentive, especially the tech support; those folks rock! As a product, the Databank is very inclusive and provides an excellent platform for meeting the needs of any organization; it's really quite incredible to have so much functionality in one location.

Cons

I'm hard pressed to come up with something I don't like about this company/product!

Review Source

SK

Sarah K.  
  
Philanthropy  
Used the software for:

### "Responsive and insightful customer service!"

May 1, 2014

4.5

Pros

With most new technology, you can hope for the perfect fit, but you never truly know what you're getting until you begin to integrate it into your workflow. This CRM meets expectations, and when something unexpected has come up, the staff has worked with us to figure out how to customize our data infrastructure further to meet our needs.

Cons

There isn't an easily accessible back-end API to our webinar provider.

Review Source

DP

David P.  
  
Environmental Services  
Used the software for:

### "I use it to manage membership and development functions for WI Lakes. "

June 26, 2014

3.0

Pros

It is pretty straightforward to understand. I was able to begin working on it very quickly without a ton of training.

Cons

The search functions are clunky and not intuitive. I don't like that I can't add queried lists to campaigns. If I can, I've had no luck figuring it out, which is telling, as I have 5-10 years of experience working with and managing fundraising databases.

Review Source

HW

Howard W.  
  
  
Used the software for:

### "Helping us do Non-profit advocacy for 10 years!"

May 1, 2014

4.5

Pros

They are very responsive to suggestions for improvements. If the improvements are specific to your database, the pricing is very good. If they are broader improvements, you can get credit for your help in making the overall system better.

Cons

Some of the report generation can be a little clunky to get at what we want to get at, but it's getting better.

Review Source

EA

Erin A.  
  
  
Used the software for:

### ""

February 7, 2013

4.5

The Databank is a very user friendly and affordable database system. Their support team is very responsive and helpful and resolves issues in a very timely manner. We used an Excel spreadsheet previous to The Databank and our fundraising efforts have benefited greatly from the reports that we can generate and information that we can track. The interface is fairly simple easy to use and they have lots of tutorials available for training.

Review Source

DB

Debbie B.  
  
  
Used the software for:

### ""

February 7, 2013

4.0

The Databank Powermail and Advocacy modules serve our needs very well. We send about two e-newsletters using Powermail each month-- the interface is very intuitive and our newsletters get out without a hitch. Using the advocacy module is a bit more involved, but Databank has great client support when I need their help. They are responsive and respectful and always happy to answer questions or make tweaks to our setup.

Review Source

DB

Debbie B.  
  
  
Used the software for:

### "Great support"

October 1, 2013

4.0

The Databank Powermail and Advocacy modules serve our needs very well. We send about two e-newsletters using Powermail each month-- the interface is intuitive and our newsletters get out without a hitch. Using the advocacy module is a bit more involved, but Databank has great client support when I need their help. They are responsive and respectful and always happy to answer questions or make tweaks to our setup.

Review Source

MB

Mark B.  
  
  
Used the software for:

### ""

February 8, 2013

5.0

I highly recommend the Databank to any nonprofit organization (large or small) because it is versatile, fully functional, secure, easy to use, and integrates with our web site. Also, the staff has always been helpful and responds quickly to requests. I have used their web service for years and encourage my colleagues to give it a test drive.

Review Source

TS

Tom S.  
  
Environmental Services  
Used the software for:

### "The Databank"

May 5, 2014

3.5

Pros

I like the familiarity of the product. Also, we receive personal followups from The Databank staff.

Cons

Because it's a smaller CRM, The Databank isn't supported by certain third-party advocacy tools (e.g. Change.org).

Review Source

SR

Susan R.  
  
Hospital & Health Care  
Used the software for:

### "The Databank Review"

June 18, 2014

5.0

Pros

I love that we use it as an overall outreach, and it works well and easy to use.

Cons

There's nothing that I dislike about this software.

Review Source

Similar Products

Featured