--- title: "FTSRetail Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FTSRetail Software - reviews, pricing plans, popular comparisons to other eCommerce products and more." source_url: "https://www.capterra.com/p/84245/Cygnus-Retail-Management/" page_type: "product" language: "en" --- # FTSRetail Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FTSRetail ## What is FTSRetail? Increase your store profits and optimize your operations with the FTSRetail POS and eCommerce solution designed specifically for grocery and convenience stores. Sell unlimited products, improve customer loyalty, manage inventory and accept cash, credit, debit, SNAP/EBT, and WIC payments to attract new customers. Built-in advanced eCommerce supports curbside pickup, delivery, SMS/email customer notifications, and the sophisticated reports help you identify areas to improve your business. ## What is FTSRetail used for? [Convenience Store](https://www.capterra.com/convenience-store-software/)[eCommerce](https://www.capterra.com/ecommerce-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $85 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FTSRetail?[Manage this product listing](https://www.g2.com/products/ftsretail/claim_requests/new?auto=true) ## FTSRetail Overview Updated September 2026 AI summary FTSRetail offers small and midsize businesses a retail management platform that supports eCommerce, point of sale, and convenience store operations. It covers inventory, order, and returns management, electronic payments, and email marketing, with features for promotions, loyalty programs, and multi-location tracking. FTSRetail is available as a cloud-based, web, or Windows solution with integration and reporting options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FTSRetail 4.5 (2) VS. [3.8 (728)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $85 Other, Per Month Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 3.8 (968) Value For Money 4.5 (2) Value For Money 3.6 (776) Customer Service 4.0 (2) Customer Service 3.6 (912) ## FTSRetail alternatives Highest Rated [4.8 (188)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) [4.0 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/120491/Lightspeed-Retail/) [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,663)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) [Unified Commerce Platform](https://www.capterra.com/p/147168/Enspire-Commerce/) [4.4 (12)](https://www.capterra.com/p/147168/Enspire-Commerce/reviews/) Starting price $0.03 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147168/Enspire-Commerce/) ## FAQs about FTSRetail Overview ### What company size and specific industries is FTSRetail built for? FTSRetail is designed for grocery stores, convenience stores, general retail businesses, and web-only storefronts. It fits retailers that need a system for physical stores or online sales, making it suitable for small to mid-sized operations as well as larger retail organizations. Features and Usability ### What are the key features of FTSRetail? FTSRetail offers point of sale, retail inventory management, and order processing, along with barcode scanning, payment processing, and billing and invoicing. It also includes customer accounts, loyalty program, promotions management, real-time reporting, multi-location support, and accounting integration for retail operations. Integrations ### Which third-party tools and platforms does FTSRetail integrate with? FTSRetail connects natively to Authorize.net for payment processing and transaction handling. Getting Started and Support ### What training and onboarding options does FTSRetail offer? FTSRetail provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual walkthroughs for reviewing product features and procedures. Getting Started and Support ### What customer support options does FTSRetail offer? FTSRetail provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support is available here, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the catalog data alone. ## Features AI summary Based on 8,724 eCommerce reviews Capterra reviewers highlight these as the features buyers care about most when choosing eCommerce software: - **Website Management** (**47%** of reviewers rated this feature as critical) - **Data Security** (**56%**) - **Order Management** (**48%**) FTSRetail supports **Order Management**, which helps businesses process purchases accurately and keep fulfillment moving. However, it does not include **Website Management** or **Data Security** among the top-rated features. Instead, it offers other capabilities that reviewers also value, including **Shopping Cart** (**46%**), **Inventory Management** (**45%**), and **Mobile Access** (**45%**). These features help businesses manage product availability, support customer purchases, and give teams access to key store operations from different locations. Inventory Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Access Controls/Permissions Define levels of authorization for access to specific files or systems Accounting Integration Integrate with a third-party accounting system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws FTSRetail 66 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Retail: For Retail Stores - Forecasting: Form predictions based on past and present data/trends - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Reviews Management: Track and monitor reviews of products or services - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - Stock Management: Manage the buying, selling, and holding of stocks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Warehouse Management: Manage and track operations and inventory within warehouses --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) Basic $85.00 Other,Per Month Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ authorize.net](https://www.capterra.com/p/221412/authorizenet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KW Kathy W. Business Owner Retail ### "New Business Owner" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 9, 2021 Whether you are experienced business owner or new to retail, believe FTS offered a competitive price and great value for what they charge. Also find their Support to be helpful. Not a fan of ticketing system, but I have not had any problems. Pros POS is fairly simple to use and aggregates our sales efforts from multiple locations allowing us a pathway for expansion. Cons Due to Covid, some components took a bit longer to arrive. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VA Vikas A. Consultant Information Technology and Services ### "Great solution for growing businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 7, 2021 Really great! The sales team is very helpful and support folks are willing to educate about all the features. Pros One of the best things I like about XoomRetail is that it helps my business grow. In a small business, many operations start out manually and use ad-hoc processes using Excel spreadsheets. With XoomRetail, all of the business sales, customers, inventory, employees are in a unified system. It identifies opportunities such as top-selling products for margin improvement, inventory waste, satisfied customers, and so on. Business just runs better with XoomRetail Cons It is a comprehensive software and to get the full use out of it, some integration with other software such as Quickbooks, or shipping logistics software will be helpful but lacking Reasons for choosing FTSRetail Liked the functionality and the price. Features in this software are priced at thousands of dollars from other providers but XoomRetail was priced very low for small businesses and it saves more than it costs by improving efficiencies in the business Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.