Higher Pixels

Donor Tools

4 / 5 288 reviews

Who Uses This Software?

Small to medium nonprofit organizations, international, multi-site organizations.


Average Ratings

288 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Higher Pixels
  • www.donortools.com
  • Founded 2004
  • United States

About Donor Tools

Donor Tools is donor management software for non-profits and churches. Donor Tools is fast, simple, affordable, and online. Donor Tools is a nonprofit donor database to help charities, churches, and growing organizations make smart decisions and raise more money. With unlimited users, unlimited donations, smart tags, multiple names, donation splits, online donations, QuickBooks and MailChimp integrations, and lots more, we make you look good.


Donor Tools Features

  • Activity Management
  • Appointment Management
  • Contact History
  • Contact Import/Export
  • Customer Pipeline
  • Email Marketing
  • Group Management
  • Lead Management
  • Prospecting Tools
  • Search / Filter
  • Shared Contacts
  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management
  • Accounts Payable
  • Accounts Receivable
  • Activity Tracking
  • Asset Management
  • Bank Reconciliation
  • Budgeting & Forecasting
  • Compliance Management
  • Donor Management
  • General Ledger
  • Partnership Accounting
  • Purchasing & Receiving
  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Donor Tools Reviews Recently Reviewed!


Simple, user friendly platform.

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I appreciate the ability to manage each of our donors effectively. From inputting address information to seeing donor history, it's an effective way to maintain donor relations.

Cons: Does not integrate to other platforms as seamlessly as I would like. For example, I would like for donations from other payment processors like Square, WePay, Stripe to be automated.

Overall good experience

May 16, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Can be accessed any where, range of functions and tags. I like being able to easily access the donation history for each user, as that is important to my job to see the consistency and which fund they have donated to.

Cons: Would be helpful to divide which users can access which features. I don't need to see all the money coming through my organization, just the parts that are pertinent to my job.

great affordable tool

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: As a nonprofit board member and consultant with years of development experience, I have introduced Donor Tools to three small organizations with great success. All the functionality a small shop needs, with none of the bloated, hard-to-learn and rarely used bells and whistles that add cost to "premium" tools.

Cons: my screen freezes sometimes during contact address input (but that might be a problem on my end with my browser)

Incredibly simple, cost-effective tool for managing our donors.

May 14, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the simplicity of Donor Tools. So many donor management packages (or CRM packages in general) are so feature-rich that their complexity makes them problematic, and not cost-effective, for smaller organizations like ours.

Cons: Often a piece of software's greatest strength also informs its weaknesses. In this case, there are a few social integrations I would love to see happen.

Also, cleaning up data is a huge task, even with a relatively small database. We have, on occasion, needed to clean up records, merge duplicates, etc. A slightly beefier data scrubbing toolkit would be nice.

Finally, handling households, couples, families...these are things that are important to us, and we do it with tagging. That's okay, but it feels like something that should be a central feature to a software package designed to manage information about people.

Overall: The benefits to me have been making it easier to manage my organizations relationships with its donor base.

Simple and practical

May 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use involving adding donors and creating proilefs and generating receipts. There is some website integration.

Cons: There are more updated extensions for accepting various forms of payment. It would've been nice to have several options here.

Great experience in tracking donation flows and reports

May 14, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Export of reports, graphs and tracking. Being able to track the individual and corporate donors and send out specific reports is a plus

Cons: Linear usage, needs more expansive features. It would be nice to have more unique functions, like pooling specific grants amounts or grant trends to analyze giving data.

Donor Tools has been a good resource for tracking donations for our missionaries and projects.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That it immediately syncs with our Paypal account and emails a response to the donor. It is very user friendly.

Cons: I wish there was the ability to give (limit) users access to only their individual donations without having to give them access to everyone else's donations as well.

A worthwhile investment for our organization

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use. I like the flexibility offered by being able to create custom smart tags. It allows me to track donations based on a number of criteria that I determine.

Cons: I wish DonorTools would generate more automatic reports to more easily track my organization's donations on a monthly basis.
Also, the double log-in is inconvenient.

Overall: Being able to keep a donor database and track donations

We like donor tools a lot!

May 14, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Affordable and easy to use! Our whole team can easily access it and the goals tools are very useful for keeping us on track.

Cons: I would like a few more options for running donor reports. It is not as customizable as I would like.

Overall: easily accessible and generally user friendly

Donor Tools is super easy to use!

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software has lots of features and keeps everything in order! It was easy to search for someone and add new donors!

Cons: I did not have a problem at all using this software it made it so much easier and there was never a time I had to call Customer support!

Overall: Keeping all our donors in one place and making it easy to use!

Easy to enter information, very difficult to retrieve in a usable form. Confusing and complicated.

May 12, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Ability to track donors over multiple years was an advantage. This software could give you a picture of who donated what each year and at what level. It could also be separated in different classes, if used properly. The weakness is in the reports, which were very difficult to manually create in a readable and usable format.

Cons: The reports were impossible -- it took over an hour for each report to re-configure into a usable form. Could not get any volunteers to enter info because it was too complicated. Did not track annual giving information accurately. This program was a nightmare to use and expensive to ignore. Volunteers could not enter, track or use the information.

Overall: Very little -- a real time-waster.

We use to document and track donation for our foundation.

May 11, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Donor Tool software is the only software our foundation has ever used. It is great for documenting and tracking donations.

Cons: This software is not very user-friendly. It does meet our needs, but we find it difficult to train new users.

It has been very easy to add and track donors.

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy of use for basic functions. Entering, changing, and tracking donors has been infinitely easier to use than our prior Access based databas program.

Cons: Find the smart tabs a bit confusing/hard to set up. I am not a technically savvy individual and setting up tabs was not intuitive. Also exporting data is easy, but would like to customize it/pare it down.

Gets the job done

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Pretty simple and straightforward to use. The templates make email acknowledgements fast and easy for a variety of donations. I love the automation with web donations and thank-you's going out seamlessly without having to initiate them on my own.

Cons: I dont have any other donation software experience, so I cant really compare to anything else. The category settings seem a bit limited, but I set that up a few years ago and it might be expanded now.

Overall: automation

Helpful, easy to use.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Helpful, easy to use. I appreciate the intuitiveness of the program. Any member of our staff can use it.

Cons: This could be user error - but I often wish that there would be a better feature for donor follow up - both after donations as well as ongoing. All our team has been able to use the "notes" feature for this but I haven't found a better solution.

Good Software, Limited Updates

May 11, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: This web-based account software is affordable, easy-to-use and beats the rest of the pack. It allows for the easy input of donors and donor date. Printing year-end tax receipts is easy.

Cons: This web-based account software was affordable, easy-to-use and beat the rest of the pack in 2011 when we first began using it. Since then, it hasn't been updated. Seven years later it is exactly the same! The Web 2.0 interface is the same, no features have been added and the price has gone up too much.

We found Donor Tools to be very useful for keeping informed about fundraising for our organization.

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the donor summary & being able to sign in anywhere at any time to see the donation history of someone I might be talking toon the phone or about to call.

Cons: the software is not very generous about bringing up possible donors if you get the name spelled slightly differently.

Overall: Having donor history available 24/7!

It was a good useful tool, it showed the information at a glance, easy to use, good functionality.

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: it was simple to use, it gave me what I needed, the web interface was clear and available options and features were good

Cons: So far I did not encounter anything that was a negative, it was the tool that was very functional and couldn't think of anything that was a "con".

It's challenging getting help when needed

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to enter information and sync with PayPal and automatically send thank you emails
I also like how it can sync with MailChimp

Cons: Help desk is not available when questions arise
Also, don't like how I can't download specific range for downloads from donors i.e. only donors from Hawaii

Been with donor tools for over a decade and the software helped us to maintain a growing database.

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The various reporting features and ease of tags and smart tags are stellar. The ability to quickly merge profiles is helpful and I absolutely LOVE the ability to email a donor directly from the platform and not have to use an outside CRM or email provider to do so.

Cons: I wish there were more options front facing for the donor to manage their own profile and credit cards and the like.

Overall: I shared that in the review.

It's a solid and affordable CRM for a small nonprofit.

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It's easy to set up and intuitive for my coworkers to learn and use. The printable receipts are good looking and nice to have.

Cons: It doesn't have the reporting functionality that I really need. For example, I can't pull a list of donors who donated to Campaign X *or* Y, or donors who have donated more than two times in the last three years. I have to pull separate spreadsheets and compare them, which is a giant pain.

Overall: inexpensive and easy to use donor tracking.

Donor management

May 11, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: For the price, in comparison to the competitors, its great. However, the team behind it doesn't seem to update it as it hasn't changed in YEARS. It does work, but not as user friendly as other options on the market.

Cons: The exports are always confusing and cumbersome to execute.

The 'online donation' section isn't very esthetically as good as others to match website design. Plus the customization of the donation section isn't as user friendly, this forced us to use a service and then manually import over. So we only do this once or twice a year before mailings.

Doesn't integrate with other major donation platforms.

Had a good experience after some difficult at the beginning.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Continuity and quickness of the reports
Variety of reports that can be generated
Ease in checking for information

Cons: Sometimes trying to find some answers was a challenge.

More example needed to see how to create the reports.

Donor Tools has been very helpful in tracking yearly donations and sending annual receipts.

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The export/import functions for donor communication
The search funtions
The dashboard reporting functions

Cons: When donation information is imported it frequently creates new donors from existing donors, then will show them as multiple donors when doing a search

Overall: The ability to track all donations and compare to previous years' income at a glance.

Mostly great

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The graphs are helpful. The interface with payment methods seems easy. The search tools are mostly useful as well.

Cons: Categories, not easy identifying monthly donors. It does not recognize the same donor when they use a different payment method.

Overall: It allows us the identity donors, their address and donations.

Pleasant, but probably not utilizing it to it's fullest. Perhaps a wizard or user experience side...

May 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the look with the income graph and recent items. Seems to have a big emphasis on the donor. Simple tiled interface is nice and thank god it can update from Paypal, not that we like PP much.

Cons: The user export options and filtering are unclear. I found that Mailchimp integration does not carry over the users phone number from the mail signup form so it has to be manually uploaded every so often to DonorTools.

The search takes FOREVER; constantly popped out, etc.

May 09, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It maintains information. Other than that, NOTHING.

Cons: Popping me out; searching for minutes at a time; repeated inputting due to popping out from a page; repeating a checked box when it has been unchecked--repeatedly; "automatically" inputting multiple emails/phone etc.

Makes it easy to manage and look up donations.

May 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to look up donations by name or event. For example, if we had people donate to a Garden Party event, we can look them up by the date of the even, the name of the donor, or the event name. Easier for timeline sorting.

Cons: A lot to scroll through at times, hard to get used to. No one was around in my office to teach me to use the software when I started, so there was quite the learning curve.

Overall: Easy to look up donors by the date they gave, events they attended, and amount they contributed. This makes it easy to see who our active contributors.

An affordable solution for non-profits, but you need to constantly monitor for accuracy.

May 09, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Very affordable straight-forward solution. Does a good job of tracking donations and donor communications.

Cons: Reports can be confusing and you have to be extremely careful that they're pulling the correct data.

We can easily use it and it is easy to teach others

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I don't have to capitalize the name when looking for the donor. It is an easy process to add more names

Cons: Doesn't automatically give variations of the name. Last name is partcular would be helpful.

Overall: speed and efficiency

A good starter database for those moving from spreadsheets to CRM

May 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Integrated thank you letters and emails, all thank yous saved in profiles for easy finding later, ease of use, paypal integration and automatic thank yous, customer service, smart tags are a lifesaver. I'm going to mention ease of use again - very simple to learn and querying is a breeze.

Cons: Thank you letters are saved by date not name, this is the biggest problem - I've asked for this fix before. It seems easy to let me make templates of letters saved by name instead of remembering when I last used the one I'm looking for - example "spring thank you" "board member thanks" "foundation thanks". I've been told I can put the name of the template in the top of the letter but then I'll have to delete it each time - not a solution. Also, the print on printouts is small and grey for no reason - make it larger and more legible. I wish email thank yous allowed more customization like a logo, photos or custom send from address- perhaps even let me upload an email letterhead like I can in letters? I wish there was constant contact integration but I also wish I had switched to Mail Chimp for the sake of the integration of other tools I use so that may be just my problem.

Great software, easy to use, very intuitive.

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: DonorTools is intuitive, easy to use and affordable. They have a great support team and they respond very quickly whenever we need help.

Cons: The API isn't great. I integrate a couple pieces of software with the API and sometimes I have to do a lot of work to get exactly what I need from the API.

No Issues Using the Software

May 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is user friendly and its features are quite easy to use. The donor overview is quite helpful in comparing data throughout the different fiscal years.

Cons: The structure of exporting information into a spreadsheet isn't the best, which becomes difficult when trying to organize the data.

Great tool for non-profits for keeping up with donors and getting reports.

May 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Several different reports to access. Also, very much like the "tags" to be able to group donors for different communications

Cons: Wish donor tools would link to Quickbook and also Mailchimp. If linked to Quickbook it would be easier to have correct information sent when donation made. If linked to Mailchimp, or if Donor Tools had their own service, we would be able to send communication out directly instead of downloading a list and then uploading to Mailchimp.

Overall: Our non-profit organization has been able to keep an updated list of our donors and volunteers. We use this list to send out eblast to our donors and volunteers to keep them up to date on our organization. We also use the data to help determine who to send fundraising request to.

Capterra-loader

The program has allowed us to utilize the basic needs for donor documentation.

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Provides the opportunity to view a donors history donations over several years. In addition, the opportunity to classify each type of donation.

Cons: We would like to be able to send out an email notification for receiving a donation. In addition, the ability to print labels directly from the program and not having to export to ACCESS.

Overall: The ability to be able to track donors anywhere with online access.

Incredible value for non-profits!

May 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a program director for a small (8 person) non-profit, I'm always looking for ways to provide the most value for my team at the lowest price. Since some of our staff work on PCs and others use Macs, the TechSoup deals are awesome because we're able to customize the programs we choose to meet our needs. I found the sign-up process to be simple and we were quickly able to get our software installed. TechSoup is truly wonderful for non-profits!

Cons: I had some initial confusion about the steps of setting up and validating a Microsoft Volume Licensing account. But now that I've figured it out, I'm able to help my co-workers when they need to install software.

Overall: I'm able to use the Microsoft Office software for a low price to do my typing, create presentations and spreadsheets, and pretty much all daily work on my computers. My co-workers enjoy the same.

Web dev

May 08, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The website is easy to use and understand. Was also easy to get started using the XML feed as a developer.

Cons: The API has much to be desired, adding things like date range to better filter results for goal oriented websites.

I've been using it for over a year, and I find it a great asset to running an efficient organization

May 08, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really appreciate the organization of the website, accessibility, saved reports, family profiles etc. Also customer service is quick and efficient.

Cons: There are a few kinks such as beta design inconsistencies that could make the software run a lot smoother. .

Donor tools works well for our booster club.

May 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our ability to track donations by donation type so that we can see which particularly fundraiser each donor has contributed to.

Cons: Based on my experience as the treasurer, it would be helpful if Donortools could easily interface with Quickbooks as a cross-check.

Overall: The ability to easily monitor donors and donation types.

It is a great basic database fundraising program

May 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to use; I really like the auditing feature; I like that it talks to Mail Chimp and that it is on the cloud

Cons: I think that there is not enough formatting options for receipts and the tagging system is a little clunky.

We have had an excellent experience with Donor Tools.

May 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is very helpful, as is the reporting. You can see what's happening with your donations in an instant.

Cons: We have had only positive experiences with Donor Tools. The software is affordable and works great.

Overall: Helps with visibility into the organization.

I have had a very positive experience with Donor Tools over the past few years

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I do like the easy to use, navigate software while using the system. I also like that you are able to clearly look at donations and can organize by month and year to get a clear picture of growth.

Cons: I dislike the way that one has to go about reaching out for support / technical or otherwise. I wish they perhaps had live chat options.

I managed donor fundraising with this program

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I purchased this program for a non-profit because of the features that supported online fundraising. It worked quite well.

Cons: I had trouble running reports but that could just be because I did not train properly in this area, but I will soon

My favorite donor management tool

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I've been using this software since just after it was released. I love that it's easy to use and to train others to use. I also love how surprisingly robust it is: it allows for a wide amount of information to be saved for each donor/donation, which comes in handy at tax time or when tracking down discrepancies in record keeping . It also provides a simple online giving option for people, and it allows users who would to do so to create an account and view their own donations. It's integrated with PayPal. It allows exporting information as a spreadsheet file (CSV). Overall it does everything I want.

Cons: I wish the cheaper plans allowed more than one fund and source. Our organization is small, and we can't afford the monthly plans that allow more control over these areas. The cheaper plan works fine for us, though.

Positive

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to Use, let's me send a thank you letter using a template. Connects to my PayPal account and sends thank you letters automatically.

Cons: Has limitations on the number of parameters/categories you can create for transactions. I have to get creative in how I categorize different donations.

Overall: Donation management

We use DonorTools for Donor Management in a small nonprofit.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, and modern interface are DonorTools strong points. I like the way it is so easy to setup the software; seeing income trends in the Dashboard compared to previous years is very helpful. It is really nice to have all our donor information in one place. I love that it syncs with MailChimp and so we have one organizational list of donors. Even though we are a small organization with 3 active workers accessing the information, it is so helpful that all the information is online and accessible to all of us independently and simultaneously from any computer no matter where we are in the world. Exporting lists are easy and very useful. For our small organization, the ability to setup fund pages for many different projects with boiler plate text is invaluable. There is no programming required and yet we have an easily accessible donor giving website with multiple fund pages available for our donors. It is really so simple that almost anyone can manage and maintain the donor management functions of your organization. Most of our donors probably do not often need or use the donor access functions, but it is very nice to be able to have these features without paying extra for the feature.

Cons: Within the reporting functions (which are really quite good for the provide types of reports), there is a significant omission. It would be really helpful to print fund reports showing totals for a specific time period for all the funds. That just isn't possible with the current software. You can print a report on any ONE specific fund, but printing out fund totals for a year on funds is not supported. Either you must export data to spreadsheets and then produce the reports, or you can prepare reports on each fund and manually create summary reports. We have asked for additional fund reporting functionality, but as of yet this is not possible. DonorTools overall is an excellent program, but this one weakness in fund reporting is problematic. Our wish list would also include automated reporting to an email account, but that might be a bit much to hope for at this price point.

Christ the Bridegroom Monastery

Apr 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's intuitive and thorough.

Cons: I've not disliked anything yet.

Overall: Whenever I've had troubles or questions, I've always received a very efficient and effective response.

Donor Tools for Nonprofits - Awesome!

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: ease of use, intuitive interface, ability to sync with other programs

Cons: more for a self-starter

Overall: I enjoyed working with Donor Tools in our organization, it really helped organize our clients and contacts in a comprehensive, progressive format. I also really appreciated being able to sync up content with other programs, for mailings and such.

Recommendations to other buyers: takes some time to get to know all its features, but is definitely worth it

Great CRM for non-profits!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Our team likes that DT connects with MailChimp and PayPal, offers graphics on the Dashboard showing fundraising levels, and is a good price for the quality of the product. We also like being able to have different log-ins and a fundraiser page. The customer service has also been really fast and helpful.

Cons: 1. Figuring out the smart tags and running reports has been a challenge. We've been using our own tags, and those help, but it would be great if we could more easily tag large groups.

2. Creating a fundraiser page was challenging - we had to design it on our website in HTML and then move it over, and it still needed a lot of tweaking. But it was great that it connected so easily with PayPal, and we could use a graphic tracker to show the fundraising level.

3. It would be great if we could send group emails, and also attachments with emails since we send our acknowledgement letters electronically.

4. It would also be great to have an app to enter and change data using a smartphone.

5. Perhaps all of the above are things we haven't figured out yet, and the product may actually do them.

Although DT is not as intuitive as I would like one year in, but it's a vast improvement over using spreadsheets!

Overall: Donor Tools has been a great fit for our small non-profit. It integrates beautifully with Mailchimp and PayPal, and makes it easy to see how our fundraising efforts compare with past years. Thank you Donor Tools!

Recommendations to other buyers: This is an easy-to-use product that is affordable for most non-profits. It doesn't necessarily have all the bells and whistles, but it's a great tool overall!

Great application

Apr 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: It provides good diversity of products for the price given. We were able to utilize everything needed for the business.

Happy with Donor Tools

Apr 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to use. The User Guide has thought through every possible question I have ever had.

Cons: No complaints.

Overall: Donor Tools is a very intuitive tool, allowing our nonprofit organization ease of recording and tracking our donor's gifts and other helpful information around their giving history and tendencies. On the occasions I have had questions, customer support has responded quickly and thoroughly to my questions.

Great tool

Apr 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Keeps every donor categorized

Cons: It's hard to sync with QGiv

Overall: It's a wonderful way to keep the donnors in one place all though it's a bit hard to sync it to mailchimp and QGiv

I love Donor Tools!

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It makes year end tax stuff so much easier for our non-profit. We love how user friendly it is, too.

Cons: Nothing.

Overall: Donor Tools has made our job so much easier as it relates to our charitable giving and tax receipts. We love using this software.

Easy and Effective

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Really easy to use. Integrates nicely with website, Wordpress and Mail Chimp. Many programs are costly, this allows a small organization to scale up.

Donor Tools is Awesome

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The ease of access when in Donor Tools is incredible. I love being able to navigate easily and find things when I need them. I would highly recommend anyone who is searching for a great product to give Donor Tools a try.

Donor Tools is a great addition to our company

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Donor Tools is a great addition to our company, we use it constantly and it helps with our accounting purposes with Donors.

I wish we had found Donor Tools sooner

Apr 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Donor Tools has all the tools I need from a donor database at a fraction of the cost.

Cons: The biggest drawback for me is some of our monthly donations need to be added by hand.

Overall: Donor Tools has made a huge difference for our organization. Our organization doesn't have the money, or the need for the features that a lot of expensive Donor Database programs have. Donor Tools is perfect because it allows us to keep track of our donors and their important information without sacrificing our program budgets.

FOH Review

Apr 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is affordable, efficient, and easy to use.

Cons: n/a

Overall: Donor tools is quick and efficient. It is an easy tool for documenting and tracking our donations. It has given great organization to our fundraising process. We are better able to run fundraising campaigns, reach out to donors, and record/track numbers. It is affordable and useful.

Recommendations to other buyers: n/a

Easy to use; needs more functionality

Apr 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: Needs more functionality for the basic monthly service.

Overall: For a small charity with occasional donations coming in (rather than a regular stream of funds), it would be nice to have a cheaper monthly subscription to this service.

Recommendations to other buyers: Perhaps you could charge a fee based on amount of revenue coming in to the charity? That way smaller charities that are struggling get a bit of a break.

SO happy to have found Donor Tools

Apr 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: We needed a donor database program that could grow with us because we couldn't afford to pay for all the bells and whistles at once. Donor Tools is easy to use and has all the functionality we need. Thank you Donor Tools!

Basic but good

Apr 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: For a first time user Donor Tools meets my basic needs. I'd like it to be easier to do more things, like generating letters is pretty clumsy.

Useful for categorizing our donors

Apr 04, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: As a non-profit, we have many donations come through our doors. It's nice to have Donor Tools keep track of all of our donations and donors. We can easily see recent donations as well as sort them by amounts donated. It's a great tool!

Great Donor Management System

Apr 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It has been easy to use and learn

Cons: Does not work well with Quickbooks Online

Overall: We have been using Donor Tools for our non-profit organization donor management system for almost a year now. We are very pleased with everything from import features to their support when we have had questions about features. The automatic integration with other systems works great for us.

Recommendations to other buyers: Learn about all of the details they offer to take full advantage of the system.

Close to perfection!

Apr 04, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, features, it's web-based, and handles most of my needs for managing donors.

Cons: There are 3 features I'd like to see added: 1) the ability to save letter and email templates by name; 2) the ability to mass-print donor year-end statements; and 3) the broadcast email feature was internal to the Donor Tools system.

Overall: Donor Tools is so easy to use, and volunteers can catch on quickly. The only three drawbacks I see are that it has to sync with MailChimp to send broadcast emails to donors (I wish I could do that in the system), the inability to save letter templates by a name identifier, and you aren't able to mass print year-end donor statements. Otherwise, I highly recommend this for a donor management system.

Recommendations to other buyers: I've looked at almost every donor system out there. For the money, Donor Tools meets or exceeds almost all of our needs.

Young nonprofit using donor tools

Apr 04, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: the price

Cons: don't like the accounting, membership, tags. Hard to group donors and get the reports I need.

Overall: I have not found Donor Tools to be that great. It is not user friendly as other databases I have used. There is not a built in membership component. The batches are cumbersome and difficult to figure out how to correct. The tags are cumbersome. Overall, it is not meeting our needs. However, I was not with the organization when they purchased Donor Tools. Just don't think it has the functionality that I need.

Easy to use and great data tool

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Easy to use and a great way to learn about my data. I've learned new things about my clients using Donor Tools that I never knew I would.

Good donor management software for small nonprofit

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: ease of use

Overall: We have been using it for about a year and have been very happy with it, importing and exporting data works well, once you get used to it. Tech support is good, interface is user friendly and pleasing to the eye. Would recommend it.

Easy to use and offers much value

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Integrations and tags

Cons: Would like to see more customizable reports (being able to choose the fields that I wish to see or pull by)

Overall: This software gives us what we need to track our donors, donations, and pledges! Being able to integrate with Paypal and MailChimp is great. We haven't found anything better than Donor Tools.

DonorTools is intuitive and helpful

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have really enjoyed using DonorTools because it is so intuitive - you don't have to be trained to use its online functionality. It also has great integrations. I think one place it could use some upgrading is on the functionality of "tags" and notes on donors. But overall - a great program and great value!

Donor Tools Review

Mar 28, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: The program is fairly easy to use but there are things about it that I do not like or have had problems with. We use mail chimp to send out notices. When Donor Tools has done a mail chimp integration instead of combining the information with donors already there it made duplicate donors. Donor Tools has removed information that I had in the salutation field so many of them are now blank and added information in the recognition name field. This has caused me problems. I also don't like that when you do a query you can't work within that query. You have to download it, make your changes and then upload it. If there is a way to do it within Donor Tools I don't know how to do it. That would mean it is more difficult to learn to use than I thought.

Great product

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and set up.

Cons: Price

Overall: Great product, user friendly. It was too expensive for a small non-profit organization. to pay for every month.

Recommendations to other buyers: None really, I enjoyed using it.

Excellent choice for a small low-cost charity

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, decent feature set, good integration with PayPal and Mailchimp. Works great for what we need.

Cons: Feature set is rather limited compared to more powerful solutions, but then they are also much more expensive.

Overall: We've been using Donor Tools for over 2 years now and highly recommend it. We are a small non-profit organization, although we have about 1300 contacts in our database. Donor Tools is easy to use and is just right for what we need. We also use the connectors with PayPal and with MailChimp. The nicely integrated 3-vendor solution for donor tools, payment, and email newsletters, works great. Very happy with it. (The feature set is simple and not as powerful as more expensive solutions. But that's okay, it's an appropriate tradeoff for us and I'd assume other smaller non-profits.)

Donor Tools Works Well for our Non-profit

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ese of use, affordability and able to move over historical information

Cons: could get more granular in reporting. UI updates

Overall: We switched to donor tools several years ago from keeping a manual database. After much research, we decided it was the best value for the money while keeping our information intact. It has worked well for us and helped us keep great records, easily thank out donors and report on a variety of information. God send for a 100%volunteer organization that wants to keep costs down to do more good!

Recommendations to other buyers: think overall its great and suits our needs

This is a good service which could be great.

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity of design and ease of use

Cons: Digital signatures are lacking
Batch Emails
Email templating

Overall: Donortools is really simple and helpful, however the ability to add digital signatures and to create template emails (automated batch email for all new receipts created) would be really amazing.

Additionally, I think the pricing strategy needs to take into account the fact that the service is being used across the globe, US$1=ZAR12,77 at the time of writing...

I hope this helps.

Best Regards,
Ashley.

Recommendations to other buyers: The product pricing strategy needs to account for different countries.

Very helpful for tracking contributors

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Customer support is excellent!

Cloud-based implementation makes it easy for us to access and update data from multiple locations.

Cons: Sometimes challenging to get filters to work as desired.

Overall: We have been using Donor Tools for a couple of years to keep track of contributors to our small non-profit. Previously we had used a hodge-podge of spreadsheets and index cards. Donor Tools has been very helpful for organizing and better understanding our pool of donors.

Recommendations to other buyers: The software is usually very good at situations like couples who donate, but it helps to make sure whoever is doing the data entry is careful to use all the data fields consistently. Garbage in, garbage out!

EASY - Says it All

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: Running a nonprofit is not an easy job when you have a number of other responsibilities. However, Donor Tools makes things easy. I'm impressed with the ease of use, ease of getting answers and the ease of sending out tax forms at the end of the year! If you want to make your life EASIER - go Donor Tools!

Great customer support

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Customer service is great

Cons: Reports are not great

Overall: Every time I have had a question or issue Donor Tools support has been quick to contact me back. They also have detailed instructions online which are quite handy.

My biggest issue has been reports. It is hard to get exactly the information I want sometimes. Also, you can't really view a report online. You have to download and use Excel.

User friendly

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Program integration.

Cons: None yet. We started using the product pretty recently.

Overall: This is an easy to use tool. We are a non-profit that needed one program to manage and work with other programs. This fits perfect.

Recommendations to other buyers: We enjoy using mailchimp and appreciate how easily all the programs work together.

Tools you can use

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate. Reliable too.

Cons: Don't know that there was something I didn't like.

Overall: Donor Tools is an excellent way to organize our data and keep track of our donors. What a time saver! I keep important notes and information in one spot, which makes life easier and more efficient. Thanks for making my job as the Director of Donor Relations a little breezier!

Recommendations to other buyers: It would be wonderful if we could sink the information we keep in Quickbooks with Donor Tools.

Donor Tools feedback

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Donor Tools has been good for our small donor base. It is not too complex at all so is easy to figure out.

Great and easy

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: None

Overall: No problems at all, very easy to use and easy to keep track of all giving. Easy to get the end of the the year records of all giving.

Recommendations to other buyers: No

Doing Okay!

Mar 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This gives me year end reports

Cons: Remembering what name the person is under

Overall: We do pretty good with it, sometimes it is hard to merge people. We need a place so that a heading for one could easily be merged.

Donor Tools is great!

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Easy to use. Very helpful. More efficient than other similar programs I've used before. Happy to have it and write this review. Very good value for the money!!!

Great Experience

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have had a great experience with Donor Tools, and are especially thrilled to have a web based solution for our data-tracking needs. Thanks for a great product!

Great Database

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I am on the board at a Christian school. Donor Tools helps us keep good records of our supporters. We are able to strategize and thank them appropriately.

Needs to Integrate with Quickbooks Online

Mar 22, 2017
4/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The robust reporting system it offers. You can do countless searches.

Cons: It doesn't sync with Quickbooks online.

Overall: We had to double enter all donors because it doesn't sync with Quickbooks online. It was too cumbersome. Other than that, it works great.

A little clunky, but likely the best value for a small nonprofit

Mar 22, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is less-expensive than similar products that we looked at.
It works in the cloud with many users.

Cons: Clunky user interface.

Overall: We are a small nonprofit organization that has just enough donors and donations each year to make keeping track on a spreadsheet a pain in the butt. We looked at about 5 different online packages -- we needed something in the cloud so that several people could get access to it -- and this one met our budgetary requirements.

It has most basic features. It is usable, but it is a bit clunky. The user interface usually takes more clicks that necessary, and it is often not easy to find or figure out how to use the features. However, it serves us pretty well, and after a couple of years of using it, I still think that it was the right choice for us.

Donor Tools

Mar 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Donor tools helped me stay very organized and on top of our database. It has been a huge help to our organization to keep us on top of all of our donors' information. It made it much easier for me to remember birthdays!

Donor Tools User

Mar 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: For what our school needs donor tools for it works great. I wish duplicates were more usually caught and joined together. Thank you!

Friends To The Forlorn Review

Mar 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Donor Tools for 3 years. Overall, I am very pleased with the program. There are a few other features that I wish were available, but nothing that effects the purpose of the program of keeping tract of donors and donations.

Good software

Mar 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: user friendly

Cons: no volunteer hour tracking

Overall: I enjoy using Donor Tools, bur i do wish that there was a way to track volunteer hours. We use a lot of volunteers and have started looking at other software because of this. Over all use of Donor tools is easy and user friendly. I do wish the report were more customizable.

Good for the price

Mar 22, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: It's hard to track memberships with this system, also would love a more customizable export and reporting feature. The software is terrific at this price point, and having it available online is a huge benefit. The system for tagging accounts is straightforward and comparable to other complex query systems, although there could be better documentation on how this works (the and/or function can be a bit tricky with complex queries).

Donor tools review

Mar 22, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Organization
Variety of options for sorting, locating, logging, etc.
Solid program for a rescue in need of multiple options, arranging, archiving, tracking. It is extremely useful!

Cons: Lack of design options & personalization for correspondence. Would love a better tracking for completed responses/printed while viewing the screen--logs a "to do" & "completed" job more accurately & moves down screen.

Overall: Donor tools is a fantastic tool for the rescue. The organization & the amount of options makes correspondence & archival of donations & donor records extremely easy. The system is costly, but there are not many systems able to handle the vast amount of options needed for our rescue in relation to donations in multiple forms. The only functions I would improve are merely fine tuning the ease at which you move from one correspondence to the next. In addition, the program's ability to recognize similar donors & merge more automatically & adjust. I would love a program that adjusts the screen & holds your place to the next unfinished job. In addition, it would be fantastic to have options to improve the design such as font, logo, a photo, PDF, or video insertion, as well as areas to insert links to fb or instagram.

Easy to use for small non-profits.

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and learn.

Cons: The volunteer aspect needs some work, although that isn't its primary use.

Overall: One of the things I really appreciate about the software is the ability to produce letters and emails right away. I don't need to use separate software and it makes recording contacts a breeze. I can print reports and print mailing labels as well from exported data.

Recommendations to other buyers: Would like to see a set rate, feel like $39 is top of my budget per month to use.

Donor Tools

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to learn and navigate through. Simple process to teach others to use. Tech support is always fast and efficient.

Great as Far as It Goes

Mar 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: It is simple to use (after a little practice), and as a database of donors it does very well.

Cons: Three-fourths of the information I need to record and use has no place in it.

Overall: For the donation tracking needs of a public library, Donor Tools is an excellent START. The interface is not difficult to use once you've figured out its ins and outs, and it does provide a valuable way to ensure that the same information is recorded and saved about every donor. I also find it useful for tracking whether or not I've sent thank you letters. I find it not at all useful for writing the letters themselves; I do that the old-fashioned way in Word because it actually takes LESS time than wrangling with the templates. What I find truly lacking in Donor Tools is the fact that it doesn't give me any way to record what happens to the donation AFTER we receive it. Does it get spent? What do we spend it on? The progress of donation money through our accounting process is very complicated, and it does frustrate me that Donor Tools doesn't give me any way to track it. This means that I still have a lot of duplication of effort in recording incoming donations.

Donor Tools was particularly useful for the big fundraising campaign we initially purchased it for. It is less useful for the day to day small donations.

Recommendations to other buyers: Great for fundraising campaigns. Not as good for day-to-day.

Great software for a small nonprofit!

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Low price point allows us to have donor software when otherwise we would probably be stuck with a disorganized mess of spreadsheets. Export/Import features are great, and I love the syncing with MailChimp to keep our mailing list organized. Integration with Paypal and auto-sending of receipts helps us a lot, too.

Cons: I'm happy with everything. The only issue I've ever had is that a few times I've made errors when importing files, and it seems to freeze up the import tool, not allowing the import to be cancelled or completed. I usually just take a break and come back to it later, and then it works fine, but an option to cancel/clear an import might be helpful.

Overall: As the sole development person for a small startup nonprofit, I needed to move my donor records out of spreadsheets and into something more functional, but for a low price. Luckily Donor Tools turned out to be a great option for us - it has all of the reporting and record keeping functionality we need, and we're able to keep track of donor communications much more efficiently now. We're especially grateful that we can have multiple user accounts even at the lowest pricing tier, which allows the Executive Director and me to stay on the same page.

Recommendations to other buyers: Looking forward to the day when we can afford a Pro account! Thanks for making this great tool affordable for small nonprofits like ours.

Does the job.

Mar 22, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: This software does the job. For the price, it's pretty simple. It should be much easier to customize receipts and documents than it is, and it would be great if it had more features of a CRM integrated into it. It should for the price. I pay more for this than I do for my robust accounting software.

Great tracker

Mar 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use donor tools daily for tracking memebership. It is a wonderful tool for system for generating mailing list. It's easy to update too.

Loving Donor Tools

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use and how organized it is.

Cons: For me there are no cons with this software.

Overall: I am so impressed with donor tools. It allows me to keep donation records all in one place and to organize them so easily. The reports are so easy to generate and I absolutely love being able to print donation receipts with one click! I run a non-profit and was having so much trouble finding easy software to keep a record of everything and then I found DonorTools and I will never use anything else.

Recommendations to other buyers: Just that it is amazing.