Who Uses This Software?

Enterprises, contact centers, BPOs, collection agencies, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.


Average Ratings

3 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.04/month
  • Pricing Details
    Discounts available for volume.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TCN
  • www.tcnp3.com
  • Founded 1999
  • United States

About TCN

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics required to optimize operations and adhere to industry regulations. Scale up with our true cloud platform.


TCN Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Agency Management
  • Auto Dialer
  • Automated Notices
  • Callback Scheduling
  • Client Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Bureau Reporting
  • In-House Collections
  • Payment Plans
  • Transaction Management
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

TCN Reviews Recently Reviewed!


Capterra-loader

Effective & Easy to Use Hosted Dialer with Great Support

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on. They provide a lot of great ongoing service as well such as with changing scripts/routing, learning new features and even recording things for you.

The interface is a little dated but is feature rich. They have a solution for just about everything you can think of. The pricing is good as well. The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record.

I've used TCN at two companies and have been very satisfied in both cases.

Cons: If you use a click to dial / manual environment, some of the user admin features are disabled. This means you're beholden to support for simple things such as adding a new user.

Overall: Effective, hosted dialing solution. Easy to set up and fix call routing, IVR, etc. I'd recommend.

Very good product and integrates with our software platform.

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Continuous improvement and development- company is innovative and is always moving forward. Reports can be emailed daily.

Cons: Reports can be cumbersome looking with a lot of fields that are not necessarily helpful but what you need you can get- just spend some time with help desk customizing them. Sometimes the carrier network needs to be switched but they get it resolved quickly.

Overall: Reaching consumers

Easy to handle and maneuver through

Dec 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The ease of finding recordings and how many times a number was called. The ability to monitor length of time the reps remain on a certain status.

Cons: The inability to receive a message from the reps. There are times I send messages to the reps that I would like an answer immediately without having to barge.