--- title: "TCN Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TCN the right Call Center solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/84252/TCN/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- TCN 4.5 (60) [View alternatives](https://www.capterra.com/p/84252/TCN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of TCN Ease of use 4.2 Customer Service 4.7 ## Pros and Cons in Reviews Antonio D Dialer AdministratorFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The ability to schedule campaigns and automations directly from the List Manager offers a strategic versatility that is, unequivocally, a competitive advantage.“ November 7, 2025 Antonio D Dialer AdministratorFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Similarly, the campaign follow-up overview interface within the Backoffice Tool is quite archaic and presents substantial constraints in terms of customization.“ November 7, 2025 JG Julie G COOFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “Integration with our collection software (Collect!) enables us to seamlessly create and upload call campaigns, then download the results into the collection files for documentation of the account activity.“ December 18, 2023 Antonio D Dialer AdministratorFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “A significant limitation is the inability to generate and download reports directly from the Backoffice Tool, which currently impedes workflow efficiency.“ November 7, 2025 SH Scott H Telecom DirectorFinancial Services, 10,001+ employeesUsed the software for: 6-12 months. “TCN is very easy to use, the agent interface is easy to maneuver through and quickly train the agents on.“ January 16, 2025 JG Julie G COOFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “We have found some areas of in-depth rule-setting to be confusing and even with technical support, we have been unable to get campaigns to follow the rules we have set (or attempted to set); i.e. the number of attempts made when a phone number is determined to be invalid.“ December 18, 2023 KR Kaitlyn R Customer Service RepresentativeConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “The service is great for sending out mass texts to our customer base.“ January 29, 2024 JW Janice W CPAS SR RepHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The least I like about TCN is sometime the TCN will stop working and it shows an Error, and you have to restart TCN.“ December 21, 2023 ## Showing most helpful reviews Showing 1-25 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jaspreet K. Operations Team Leader Computer Networking Used the software for: 2+ years ### "Helpful Call Centre tool" January 28, 2025 5.0 Overall it is very good tool for the management to track agents , calls and data. Pros It is very easy to fetch any sort of data. Can Provide very detailed reports. Cons User interface is Little complex as compared to other products Review Source MG Mohammed G. DGM - Resource planning Outsourcing/Offshoring Used the software for: 6-12 months ### "TCN Dialer solution" December 20, 2022 5.0 Worth the price for the dailer segment, adherence to compliance Pros Expert technical support team and speed of implementation or revising existing queues is the prime takeaway for this tool Cons Ease of building reporting template specific to inbound environment. Had to spend time in building templates Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/)[ConVox](https://www.capterra.com/p/134502/ConVox/)[Genesis Call Accounting & Tracking](https://www.capterra.com/p/37469/Genesis-Call-Accounting/) Reason for choosing TCN Ease of implementation, pricing and solutions Switched from [LiveVox](https://www.capterra.com/p/81432/LiveVox/) Technical support, customer service and pricing Review Source kM kyrah M. senior account manager Banking Used the software for: 1-2 years ### "Dialer Holds Lots of Insight" December 14, 2023 3.0 Pros the amount of insight and what can be viewed from manager's side. Cons the layout needs work as it can feel messy , all over the place and a lot going on. Review Source SB Stanley B. CEO Outsourcing/Offshoring Used the software for: 1-2 years ### "Great dailer for Contact Centers" January 8, 2024 4.0 I am happy overall with TCN. I like how the dialer works and the support you get when you do need it. Pros I like how easy TCN is to use, both for administration and for agents who are dialing. They have great customer support. Cons How long recordings are stored. I wish recordings would be saved for a longer timeframe before you have to start paying for it. Switched from [Qubicles](https://www.capterra.com/p/161183/Qubicles/) I had issues with the Fenero dialer and TCN had better options to use. Review Source VF Veronica F. Office Manager Consumer Services Used the software for: 2+ years ### "Very Efficient" October 31, 2024 5.0 It is efficient and easy to operate for our company. Pros I like how easily it links with RealGreen Service Assistant and I can set everything up it through there. Cons There has been many mandatory changes to our log in over the last few years. Review Source BS Brittany S. Director of Revenue Cycle Hospital & Health Care Used the software for: 2+ years ### "Best software around! " December 29, 2023 4.0 Absolutely LOVE this product. I have implemented many call centers, using multiple software's and/or platforms; and TCN is BY FAR the best! Our customer service and account manager are UNMATCHED! Pros I love how integrative TCN has adapted to be over the years. Cons BI needs more customizations for exports (prettier templates, the ability to insert logos on certain templates, etc.) Review Source EDR E Darlene R. President Outsourcing/Offshoring Used the software for: 2+ years ### "Great Telephony Solution" September 10, 2023 5.0 TCN provides us with all of the functionality we need to support our clients and integrates well with the CRM solution we are using. Pros Most impacting is the inbound call routing. We do plan to use the ringless voice mail more in the future as well as the workforce management tool. Cons We currently don't have the ability to record outbound calls. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing TCN Cost Review Source Matt K. Chief Operations Officer and Compliance Officer Financial Services Used the software for: 2+ years ### "Cloud Dialer - Leader of the Pack" February 5, 2019 5.0 The ability to work with us and create an IVR payment system with our software and tweak performance along the way creates a life-long customer. Pros I have used TCN for years and it is a great company that stays on top of the latest trends in technology and communication preferences. Love the ATDS and the manually-assisted calling (MAC) application to navigate TCPA concerns. Now with SMS rolled into one platform and IVR payment functionality....great product! Cons WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient. But now you can everyone on MAC and have the calls roll from ATDS to MAC while working in MAC for accounts where you don't have consent to call cells. Very efficient! Review Source Response from TCN February 11, 2019 Thanks Matt. Your feedback has been shared with development team. VM Vincent M. Manager, IT Systems & Development Financial Services Used the software for: 2+ years ### "Effective & Easy to Use Hosted Dialer with Great Support" April 17, 2018 4.0 Effective, hosted dialing solution. Easy to set up and fix call routing, IVR, etc. I'd recommend. Pros Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on. They provide a lot of great ongoing service as well such as with changing scripts/routing, learning new features and even recording things for you. The interface is a little dated but is feature rich. They have a solution for just about everything you can think of. The pricing is good as well. The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record. I've used TCN at two companies and have been very satisfied in both cases. Cons If you use a click to dial / manual environment, some of the user admin features are disabled. This means you're beholden to support for simple things such as adding a new user. Review Source VR Verified Reviewer Chief Operations Officer and Compliance Officer Financial Services Used the software for: 2+ years ### "Very good product and integrates with our software platform." December 5, 2017 4.0 Reaching consumers Pros Continuous improvement and development- company is innovative and is always moving forward. Reports can be emailed daily. Cons Reports can be cumbersome looking with a lot of fields that are not necessarily helpful but what you need you can get- just spend some time with help desk customizing them. Sometimes the carrier network needs to be switched but they get it resolved quickly. Review Source EC Edwin C. VOIP Financial Services Used the software for: 6-12 months ### "Using TCN for Collections" December 19, 2023 5.0 Enjoy using the product and working with the TCN team. Pros Reporting and ease of use help make this product preferrable over competitors. Cons The dated feel of the UI, the difficulty dilenating between teams. Switched from [LiveVox](https://www.capterra.com/p/81432/LiveVox/) Customer service needs were not being met. Review Source lS lauren S. Team Leader Financial Services Used the software for: Less than 6 months ### "Review of TCN - new user " December 15, 2023 5.0 going well so far, easier to understand, simple and effective Pros easier access has more information easier to explain to new starters Cons when a call is completed, it takes a while for this to be able to download, its not instant Review Source NS Nikita S. Strategy and Omni-Channel Manager Consumer Services Used the software for: 1-2 years ### "My TCN Review" December 14, 2023 5.0 Pros The fact that it's web based and can be used from any device. I like the overall functionally of the auto dialer. Cons it's ability to combine multiple broadcasts and view the combined data and choose the dates under Reports under Backoffice. Review Source bH binh H. CEO Accounting Used the software for: 1-2 years ### "One Man Team" January 4, 2024 5.0 I appreciated the presentation and look forward to 24 hours customer support. Pros I don't have to pay a human a salary when I can just invest and work with TCN Cons It may have more features then I can use. Review Source HG Heather G. Office Executive Office Used the software for: 1-2 years ### "Huge help!" December 18, 2023 4.0 Pros It is very helpful to show which calls were successful vs non successful. Cons It has been difficult to find out why a call might not have been successful or if it was "possibly" successful. Review Source AM Amanda M. Referral Coordinator Medical Practice Used the software for: 6-12 months ### "OP Rehab Rowan" December 14, 2023 4.0 Pros Auto Dialer is helpful to get through WQs faster Cons Calls coming through to patients as SPAM call Review Source AK Alan K. Client Services and IT Financial Services Used the software for: 6-12 months ### "TCN is a good product" December 18, 2023 5.0 Pros TCN offers a lot of features and it's been beneficial at our company Cons Upon onboarding, we experienced a few outages Review Source DW David W. Pension Supervisor Financial Services Used the software for: Less than 6 months ### "TCN Review" December 28, 2023 3.0 Pros Call Recording Functionality and playback works great Cons Unintuitive UI and service is hard to narrow search results to only a specific branch or team Review Source KR Kaitlyn R. Customer Service Representative Consumer Services Used the software for: 6-12 months ### "Great Tool for Businesses" January 29, 2024 5.0 Pros The service is great for sending out mass texts to our customer base. Customer service was always helpful when I had questions. Cons It was a bit hard to understand how to use initially. I needed a walk through with a rep. Review Source BK Bhagvan K. CEO Computer Software Used the software for: Less than 6 months ### "TCN customer experience" May 31, 2019 4.0 Overall is good and needs improvement on user experience and mobile channel. Pros The functionality and features are very good and useful. Cons user experience needs to be improved and mobile channel will be a good option. Review Source CP Cody P. Azure Engineer Hospital & Health Care Used the software for: 1-2 years ### "TCN Is Great!" September 16, 2026 5.0 Working with our account manager (Kerri Sweeney) and the TCN site has been very easy to work with. Our account manager is always providing valuable information whether reviewing issues in our workflow, providing knowledge on tools we have not yet implemented, or in general helping us understand how we are and aren't effectively using TCN for our business Pros The learning center has been a very thorough tool in getting features operating . I always check this before getting my account manager involved. Very expansive list of features provided through TCN, yet they all go very deep in configurability, everything seems carefully thought for when being created. Business Insight is my personal favorite tool, love seeing just how much data is provided to us, and how we can shape it exactly how we need Cons Some of the features are pushed to our instance without an update in the newsroom, and they seem incomplete (the most obvious example I can think of right now is conversations, the data in BI comes back incorrect, or the triple updates to the business intelligence filters, one of the filter functions had a definition that I pinged our account manager about saying how it wasn't working, and the next week the description of that function was completely changed with no notification) Learning Center some of the pages are blank or marked with placeholders, making it hard to implement new features Backoffice limits 1 browser at a time, I have to sign in with multiple accounts to be able to work in difference areas of backoffice at the same time (like 1 page to view an IVR template, and another to replicate portions of it (but not clone)) Review Source CW Cori W. Product Manager Hospital & Health Care Used the software for: 2+ years ### "Great Work" September 29, 2026 4.0 TCN is one of the best vendors I've ever worked with. There have been some bumps over time but overall the tool and company are great. Pros I appreciate TCNs drive for continuous improvement. I've been working with them for over three years now and the platform is leagues better in that short time. Working with my account manager is also great, they are quick to respond and always helpful. I also like that I can do so much of managing our needs myself. The platform is intuitive enough that through clicking around and the learning center, I'm able to do most of what I want by myself. Cons Sometimes changes feel like they are launched to early and there are still some bugs that need to work out. There has been more than one occasion where I'm pointing out an issue to my account manager. Outages, while they never last long, aren't infrequent and that can be annoying. It would be nice to have a status page to know about the issue, whether it's affecting just us or not, and how it's being fixed, without reaching out to the account manager Review Source CJ Carl J. Director of Information Systems Financial Services Used the software for: 6-12 months ### "Generally satisfied" October 7, 2026 4.0 Overall I've learned a lot in the last 18 months of seeing and now using the system since March 2026. I have a lot to learn yet. More of our staff are learning things and playing around with various areas. Today, I just learned that we can block incoming calls. Never knew that until another user showed me. Training is critical and I think that is an area to work on even knowing the learning center is available. Pros The modern technology and control I have over settings. The fact that it interfaces with the Finvi products versus other solutions that do not. Cons There are a lot of areas to try to remember where to find things and unless you are in using the system everyday it is not the easiest to remember do I go to Organization or Back Office. There are areas that TCN needs to work on. Changes are made w/o any notification to users. Fixes get made to a problem we find that may not get a full explanation. I have recent examples of this if needed. Feel free to email me directly. Alternatives considered [LiveVox](https://www.capterra.com/p/81432/LiveVox/) Reason for choosing TCN Integration directly to Finvi which is why Finvi said to use TCN. Review Source Antonio D. Dialer Administrator Financial Services Used the software for: 2+ years ### "Powerful Platform with Exceptional Support, Yet in Need of Modernization" November 7, 2025 4.0 Overall, once the tool's core functions are mastered, the user experience is highly satisfactory. We have encountered minimal to zero system failures across the platform. The ability to schedule campaigns and automations directly from the List Manager offers a strategic versatility that is, unequivocally, a competitive advantage. I must once again commend the team's proactive engagement and accessibility, which is evidenced by the continuous and robust platform improvements. Pros A standout feature is the remarkable versatility of the Legacy Analytics platform, particularly its robust Dashboard generation capabilities. While we recognize the existing constraints, the tool remains highly effective and valuable for our operational needs. Furthermore, the proactive support and consistent availability provided by \[sensitive content hidden\] are truly exceptional and a critical asset. Cons A significant limitation is the inability to generate and download reports directly from the Backoffice Tool, which currently impedes workflow efficiency. Furthermore, we have observed that the automated daily reports consistently omit the data from the last day of the month. Regarding historical data, the current requirement to manually generate a report for each individual month is an outdated approach that does not align with current market demands or operational speed. Similarly, the campaign follow-up overview interface within the Backoffice Tool is quite archaic and presents substantial constraints in terms of customization. Finally, the restriction on accessing historical data beyond two years poses a major operational challenge. Review Source Response from TCN November 19, 2025 We are so excited that you have enjoyed Legacy. The ability to download and generate reports was a challenge in Legacy. Quicker access to data is part of our overall initiatives, mainly the process of upgrading all of our existing and well-used Legacy services, like Backoffice, and migrating them to our complete Contact Center Platform, Operator. This approach will not only ensure continuity but also give you additional utility and make accessing your data more efficient. TCN is releasing more instant statistics this quarter, which will also provide enhanced customization options. Please check in with your dedicated support team to determine why you are not receiving data from last month, and so we can take a deeper look at your account and help you get the most out of our platform. SH Scott H. Telecom Director Financial Services Used the software for: 6-12 months ### "TCN Cloud is the way to go!" January 16, 2025 4.0 TCN is very customer friendly. Our support team is there to assist us with every challenge we face and provide the information needed to overcome those challenges, whether through training our technicians or performing the tasks themselves. Pros TCN is very easy to use, the agent interface is easy to maneuver through and quickly train the agents on. Cons The moving back and forth between the Organization tab and Back Office tab, but seeing constant changes to reduce this task is a plus. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Reason for choosing TCN The biggest reason is TCN is a usage (consumption) based model versus the other competitors that have minimals usage and lengthy contracts Switched from [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) The cost savings from Avaya to TCN is a night and day comparison. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.