# Page 3 | TCN Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is TCN the right Call Center solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/84252/TCN/reviews

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TCN

4.5 (57)

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Last updated March 13th, 2026

# Page 3 - Reviews of TCN

## Showing most helpful reviews

Showing 51-57 of 57 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RB

Rachel B.  
Mgr Regional Account Services  
Utilities  
Used the software for: 2+ years

### "Utility Review"

September 5, 2023

5.0

Pros

Easy to use and integrates easily with our customer database.

Cons

would like easier to read and understand call success results

Review Source

GY

Gianpier Y.  
CEO  
Environmental Services  
Used the software for: Less than 6 months

### "Terrible Dialer, Terrible Experience"

March 8, 2022

1.0

Very Bad

Pros

I honestly can't pick out a single thing that this dialer did well either than it being customizable

Cons

Customer Service is terrible. I have had multiple breakdowns and glitches. I'm 2 months in and already switching to another dialer because of the lack of customer service and the fact that they thought it was a good idea to put someone in customer support who seemed to pick up every time who doesn't actually know how to use the dialer. They then proceeded to say I needed to get sent over to my sales rep who vacationed every other week. Overall highly do not recommend and with me trying to save a couple dollars I have lost thousands in hours of my callers sitting around.

Review Source

SW

Stephanie W.  
Director of Revenue Recovery  
Hospital & Health Care  
Used the software for: 2+ years

### "LOVE, LOVE LOVE TCN!!"

February 7, 2019

5.0

TCN allows my reps to take and make more calls than usual. It gives me daily reports as to the work performed. The service and response time is excellant. The TCN reps are absolutely willing to help without any attitude even when I am having a hard time following or asking the same questions.

Pros

I like the easy set up for campaigns. I appreciate the little maintenance that is required throughout the day. I like the noise the campaigns creat on floor with all the incoming calls it creates.

Cons

There is a lot I still do not understand or utilize. Sometimes the intricate ins and outs make it difficult to follow and understand.

Review Source

MK

Malik K.  
Training Specialist  
Consumer Services  
Used the software for: Less than 6 months

### "Malik's Review"

December 19, 2023

5.0

Pros

The live chiming in option for all agents at the same time.

Cons

The user guide. There should be tutorial videos not a 100 page pdf.

Review Source

SB

Sharon B.  
EMT, MA  
Hospital & Health Care  
Used the software for: 6-12 months

### "Sporadic User"

December 15, 2023

4.0

Pros

The Queue option. I like being able to call patients back in the order it was received.

Cons

Sometimes, TCN freezes and/or does not allow patients to hear you. Then I need to completely log out and relog back in. That affects patient care.

Review Source

KT

Kingsley T.  
Sales analyst  
Banking  
Used the software for: Less than 6 months

### "Decent experience"

December 15, 2023

4.0

Pros

Good experience with predictive dialer and support when any issues encountered.

Cons

Reports have to be tapered to real time .

Review Source

jC

jason C.  
dispatcher  
Facilities Services  
Used the software for: Less than 6 months

### "New to TCN "

March 4, 2019

5.0

I use TCN to call all our customers in advance of their upcoming service dates. Calling 20 routes with at least 20-25 customers a day would be impossible for me to finish everyday. Thanks TCN!!!

Pros

The ease of use is number one on my list of pros. I've been using TCN for only 4 months now and it's made my job as a dispatcher a lot easier. My second favorite part is the speed in which things get done. All my calls are done faster than I can believe!

Cons

The only real con about it is that I didn't know about it sooner.

Review Source

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