--- title: "SubHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SubHub the right Association Management solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/84253/SubHub/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- SubHub 4.8 (84) [View alternatives](https://www.capterra.com/p/84253/SubHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of SubHub Ease of use 4.5 Customer Service 5.0 ## Pros and Cons in Reviews SR Stephen R Treasurer and Web adminDesign, 2 - 10 employeesUsed the software for: Less than 6 months. “SubHub does nearly all we need our site to do, and because it allows us to integrate an external forms program onto our web pages, gets us even closer to 100%. “ March 4, 2024 MC Matthew C Co-OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The forums section needs more development - very rudimentary functionality and a little clunky to use both from an admin and user perspectives.“ October 24, 2023 RS Rebecca S Managing PartnerEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Suhub offers great customer service - so impressed they offer such great service even when I contacted them over the weekend.“ November 7, 2024 RP Robert P Website AdministratorNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “The worst thing is trying to align images and text.“ February 15, 2022 SR Stephen R Treasurer and Web adminDesign, 2 - 10 employeesUsed the software for: Less than 6 months. “The crew at SubHub has been very helpful in making the changeover and have responded quickly to any issues we encountered.“ March 4, 2024 Eliaquim S Portuguese TeacherE-Learning, Self-employedUsed the software for: 6-12 months. “I have never worked with anyone else, and I will probably not work with anyone else other than my students.“ May 16, 2022 BM Bekah M OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “They respond quickly and will offer phone call conversations to help as well as detailed tutorials to help me learn how to do things on my end on my own.“ January 31, 2023 AZ Amrita Z Video EditorOnline Media, 2 - 10 employeesUsed the software for: Less than 6 months. “Even though I continually keep have login issues with SubHub, I'm not ok with leaving it.“ April 22, 2021 ## Showing most helpful reviews Showing 1-25 of 84 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Editor Used the software for: 3-5 years ### "Easy to use membership site platform with minimal tech skills required" April 15, 2020 5.0 SubHub allows me to get on with publishing content, knowing that payment and back-end processes are well handled and reliable. On the rare occasion when I need support, it arrives quickly and with excellent follow-up. Pros It was easy to configure and set up my website \[SENSITIVE CONTENT HIDDEN\] on Subhub. That was back in 2008 and I've been using Subhub ever since to host the site. Payment processes are easily integrated and have proven reliable. Cons It would be good to have more customisation options, and more choice of which other software to integrate with. For example, Mailchimp is supported but not other popular email autoresponders such as Aweber. Maybe Zapier could create the bridge for this to happen but I haven't yet investigated. An integrated affiliate management system is commonplace with a lot of membership site builders and that would be a useful addition rather than having to use iDev Affiliate as a third party plugin Review Source R Reviewer Director Used the software for: 3-5 years ### "SubHub is the best" May 9, 2025 5.0 Over almost 20 years their platform has evolved to better meet the needs of their clients. Pros I've been with SubHub since 2008. I have nothing but praise for this organisation. The nicest things for me is the continuity, year after year I deal with the same folk. They obviously like being with SubHub, so do I. Cons Can't think of anything negative. They have always delivered for me Review Source Alejandro A. Writer Used the software for: Less than 1 year ### "Easy to implement memberships but they need to implement a lot of features if they want to compete" September 17, 2020 4.0 Is a decent solution for a membership site but they need to implement more features. The online marketing world is constantly changing and they need to adapt. Pros This a very easy to use software for membership sites. You can construct a site in a couple of days and start making money. The web page designer is implemented in the app and you can even link your domain name. The app is very organized and intuitive and the support is top notch. They reply in minutes and are very helpful Cons They need to implement a lot more features. You can't sale courses in the store. They are part of the membership site. This is a little annoying because some clients just want one course, not be part of all the site, and they have to fill the form just to access the course and sometimes is overwhelming for them. Is buggy at times, you can't see the changes in the page inmeaditely. Other problem is with pdfs. They have a feature to protect the pdf from downloading, but the resolution is terrible and the site that encrypted the pdf has a fee. So if you want to embed 5 or more pdfs you will have to pay for that external service. Review Source R Reviewer Managing Partner Used the software for: 3-5 years ### "Great customer service for an urgent issue" November 17, 2024 5.0 Suhub offers great customer service - so impressed they offer such great service even when I contacted them over the weekend. Pros They answered me promptly even though I contacted them on a Sunday. They addressed my urgent issue right away and provided a solution right away! They were terrific. Cons I prefer to focus on the great service Subhub provides. Review Source John A. Principal Used the software for: 1-3 years ### " Subhub - The Ultimate Membership Platform" August 29, 2023 5.0 My experience with my support contact, \[sensitive content hidden\], has been outstanding. Being a "one man operation" I did not have the time to focus 100% on building and launching the site. \[sensitive content hidden\] was very available and easy to work with. Pros I recently started using SubHub for my membership website, and it has exceeded my expectations. This platform offers an impressive range of features and functionalities that make managing my membership site a breeze.The user interface is intuitive and user-friendly. Setting up my membership levels, creating content, and managing member profiles was easy.For my use, SubHub is an exceptional membership platform that checks all the boxes I need. Cons There isn’t anything I dislike. If I had a wishlist, it would be great if SubHub could integrate a community platform like Skype or Facebook. Review Source R Reviewer owner Used the software for: 3-5 years ### "SubHub the Spectacular" January 20, 2022 5.0 Overall my experience with SubHub has been extraordinary. My business is not ordinary and I have worked closely with SubHub to solve problems and customize the platform to help make me successful. They have been kind and patient with me at times I needed to learn how things work- or to explain what I needed in terms of the out-of-the-ordinary to improve my ability to administer the site and my customer's ability to use it. Pros Member groups (for access) and subscription types are the heart of my E-learning business. The logic associated with creating and managing these elements of the platform are the most important things- and this is an area that evolved to work very well for me. Cons There are certain things that simply cannot easily be done in terms of modifying the template to "prettify" things on the site. These changes require SubHub intervention. Review Source R Reviewer Teacher/Author Used the software for: 3-5 years ### "9 years and I still LOVE Subhub!" September 17, 2019 5.0 Subhub has been a university of techie training for this non-techie. The support team has been WONDERFUL (e.g., Toby, Louise, Jeanne, Beverly...). I feel like I have "friends," ready to help with any website questions or challenges. I've had some health challenges, but Subhub has always been dependable–whether I work daily, weekly, or periodically on the website. Although we've had a number of unusual challenges and occasional glitches, Subhub has been the perfect tool to reach a global audience. We started with a Subhub template and eventually paid for a customized site. I did the research on some specific graphics, sent in some drawings with detailed explanations, and Subhub's developers produced a home page that still makes us happy and still attracts visitors to our email list. (www.ReadersTheaterAllYear.com) Pros I started Subhub as a non-techie with a heart to help teachers with a membership site. Subhub simplified my life and helped me grow in my technical skills. We've been on the old Subhub platform with our website since 2010 (although we updated to the mobile-friendly version later when that became available). I still like the organization and flexibility of the software because it allows me to serve my caring community of teachers more effectively. It self-organizes the content automatically according to what I want. The fact that someone else is managing it (for technical issues, updates, etc.) instead of me having to hire a webmaster makes it so simple. It has been quite dependable and works effectively for our global audience. In fact, even without advertising, somehow Subhub's SEO has brought in email subscribers and members from many nations. I'm amazed. Cons We've had some glitches/growing pains with the old platform that we're on. I REALLY wish that some of the features in the new platform could be included in the old platform. Changing platforms is very complicated, though. The one thing that has been a bit of a challenge for us on the old platform is the Store. For some reason the store downloads on this old platform require sending an email link with the download. That has been a problem for some of our sales since people couldn't find that link, so we will probably close the Subhub Store and link to our TpT store instead. IF the Subhub Store on this old platform gets updated we can always reopen the Subhub store. :) Review Source PK Patrik K. Freelancer Used the software for: 1-3 years ### "A membership solution easy to love!" January 31, 2022 5.0 We have been with Subhub for almost two years and very often I come to think of how little we have been working with the site since the start. Gone are the days when we needed to update the software every week and always keeping out for plugin conflicts. Hassle free days and happy members! Pros Subhub is more than just a software. The team behind this product are fantastic! Always helpful and they take the time to explain, help and suggest different solutions when needed. I always feel welcome and know my website are in good hands. For the membership part, we have been using LOTS of different membership scripts and plugins through the years. When landing here at Subhub, finally we could release the burden of software updates and complex setups. They have excellent tutorials about using the software and are always helpful if you have any questions. Did I mention I sleep well at night knowing all is just working around the clock? :) Cons Systems like Subhub don't have all shiny features as an Open Source solution (like Wordpress). On the other hand, that is also what makes this so stable and robust to use. Review Source R Reviewer Co-Founder Used the software for: 3-5 years ### "Best Membership Platform" November 11, 2019 5.0 We are an online media and magazine platform with paying and non paying members. We are able to connect our payments email and social media through SubHub and if we have questions or changes we need to make SubHub is right there immediately to help us. Superb customer service! Pros SubHub was one of the best decisions we made when deciding on a membership platform for our website. They were super helpful with the setup. Answered everyone of our questions right away. And have been an amazing partner for us throughout the two years we have used them. And their pricing works as your company grows which was what lead us to them Cons we haven’t found any problems with them at all. Review Source Eric M. Editor/Publisher Used the software for: 3-5 years ### "Great customer service and good service" October 9, 2018 5.0 Please see my above comment. I really enjoy the team that puts this product overall. Pros I really like the SubHub team. They have been available, professional, and present to help me navigate the process of creating and subscription site. Their product is also very good and the web designers are knowledgeable. The recent upgrade that they did in 2017 was a significant improvement on an already good product. It is nice to see them striving to improve their product ongoing. Cons Every so often, the built in web editor might get slightly glitchy, but they have always responded quickly and helped rectify the glitches that occur. Review Source R Reviewer Chef Used the software for: Less than 1 year ### "I love this service" November 11, 2019 5.0 Pros I’ve had my idea for my recipe membership for AGES but the tech held me back...and then the price lol. I found subhub doing a casual search and signed up for the free trial. Life happened and I was granted a two week trial extension from customer service. I launched about a month ago and I already have members. The ease of use, customer support and features make sub hub a buy. I wish I found it sooner. Cons I would love some more Easy design features that are drag and drop. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Excellent Customer Service" January 14, 2021 5.0 Customer service is outstanding!!! They respond quickly, efficiently, provide screen prints to help resolve your issue. They always follow up! I am so pleased with their support and how friendly and supportive they all are. Pros It is very easy to navigate and the FAQ's always help me out when I have an issue. I like the submission form for all my users. Its simplistic and they can easily select an option and pay immediately. Yeah!! Cons I would like to have the flexibility of changing the layout for my cell phone, so it looks proportional. I would like to have the option of creating a blank page w/o the menu being displayed for a landing page I would like to have the option to change specific colors of buttons without changing the button color on every page. I think the membership page and the main page photos should be independent of each other, so photos can be interchanged easily on both pages w/o calling customer service. I like to change photos when my photographer is available and better photos are taken. These are just suggestions. On my other websites these options are available to me - the user. Review Source R Reviewer Director of Education Used the software for: Less than 1 year ### "STOP YOUR SEARCH... SUBHUB IS THE REAL DEAL!" January 30, 2020 5.0 Pros Way too many to list. 'Likes' are quite subjective. I will say this... for an individual with a baseline skill of navigating technology, the SubHub platform was really easy to learn. This is huge as I'm constantly on the back-end of the site and learned quickly how to navigate my way around. HUGE plus! Cons I suppose if I had to choose something, it would be not being able to send separate "welcome emails' for the different levels of subscription we offer. I wouldn't be surprised if the SubHub developers create an option for this in the near future based off my conversation with them regarding this topic. Review Source R Reviewer Co-owner Used the software for: Less than 1 year ### "Push Moments" July 5, 2023 5.0 My experience with SubHub has been wonderful! This is mostly due to the excellent customer service from \[sensitive content hidden\]. \[sensitive content hidden\] communication has been very timely and clear, which has really helped us launch our project. \[sensitive content hidden\] understood our needs from the very start and I really appreciate her kindness and creativity. I know \[sensitive content hidden\] has a great team that supports her and would like to give kudos to the entire team. Pros SubHub has been very intuitive to use and the support has been exceptional!!!! The customer support is what I like most about SubHub. The entire team has been excellent and has met our unique requests. The teams was able to add a form to the platform for our members use. Secondly, SubHub has been very easy to use and the tutorials are a great resources. Cons A would like to see a feature for photos be added to the forums. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "A great option to launch a new membership site when you have a lot of content" November 4, 2022 5.0 Supports me to have a one-stop membership site to engage my clients with and grow our online business from. Pros The software allows a nice, tight way to launch a new membership site. We brought a lot of content generated during the pandemic and were looking for a way to bundle it in flexible ways for our customers as part of a growing eco-system of wellness through movement learning pathways. I worked with a developer to set up and launch the site - it looks good and has all of the features we want at the moment. Cons It is a somewhat limited website design environment - I appreciated the constraints to keep things simple to set up (but not simplistic design) with clear messaging to prospective and subscribed clients. Review Source R Reviewer Life Coach Used the software for: Less than 1 year ### "Most Excellent Support at Subhub!" January 20, 2022 4.0 Pros Simple looking interface and support that is second to none. I was using another platform to build my membership but their support was scripted and not very useful. I found that SubHub are VERY quick to respond and even open to suggestions. This puts me at ease. They are available when you need them and will do their very best to accommodate your requirements. Cons Personally, it was a bit of a learning curve as it's not necessarily intuitive but once you get it, you get it! I would prefer drag and drop but honestly, the support outweighs the issues. Review Source R Reviewer Secretary Used the software for: Less than 1 year ### "Responsive, polite and helpful" August 22, 2024 5.0 excellent. I was impressed with response times, and the ongoing support. Pros I have been so impressed by \[sensitive content hidden\] at SubHub, who has guided me through the website redesign process and who has been so helpful and responsive. Cons No qualms here, it was a great experience. Review Source R Reviewer Marketing Used the software for: 1-3 years ### "No frills membership management" July 1, 2022 4.0 The support has been good, certainly at the beginning, and it now looks after itself with minimal effort and maintenance required from us. Pros This is a simple piece of software that can help manage and curate straightforward membership plans within the business Cons It can be a bit difficult at first to set up if you are not trying to selling content subscriptions, we are selling care plans, but with the good support it can be adapted fine. Review Source R Reviewer Video Editor Used the software for: Less than 1 year ### "My best experience with CMS" April 26, 2021 5.0 I realized, how incredible customer service can transform a business. Kudos to all the customer service employees of SubHub, especially \[SENSITIVE CONTENT HIDDEN\]. She has been such a blessing. It's easy to lose your cool when you are building a website since you're trying to learn everything about the software and you ought to get irritated. But like I said, with great customer service these problems can be solved easily. Even though I continually keep have login issues with SubHub, I'm not ok with leaving it. Not because I don't have options, but because I have great customer service experience and thus, I will keep supporting this business! :) Pros I loved how versatile this software can be. I'm a pretty creative person and I love how I can take my creativity and put it to action with the different tools this software provides. It has pretty much everything you can think of. The development team did an awesome job by keeping in mind all the features a user could potentially need and use. You do not need to know crazy html, but that could be an added benefit of course. Cons The only part that bugs me is the login. I have to attempt to log in twice every time. I'm not sure if that's like a safety thing or just glitch? And it'll be so cool if the articles had the same freedom of elements or sections as the homepage, I think that would definitely make the pages stand out more. Other than that, I'm a happy camper! :) Review Source R Reviewer Operations Used the software for: 3-5 years ### "Subhub - Since 2010" October 8, 2018 5.0 Been using Subhub since 2010 and have never thought of an alternative platform. They fit every need we have in providing a newsletter service to the financial markets. Pros Ease of use and support. There is plenty of training documentation and you do not need to learn any code. The support staff is very responsive when a problem comes up and goes the extra mile to make sure you are satisfied! Cons Initially the eCommerce system was a struggle, but they have since created multiple options for eCommerce integration. Review Source R Reviewer Prime Suspect Used the software for: Less than 1 year ### "Sub Hub is a no brainer" March 4, 2021 5.0 I base my experience on reliability and customer attention. Both are outstanding. Responses to my questions come quickly and they make certain that I am satisfied. Every time! Pros Sub Hub is the perfect website development tool for those who seek a robust platform combined with ease of development and ongoing administration. The training modules and support from knowledgeable individuals ensures that every aspect of design and operation of the site is covered, making what might otherwise be a stressful endeavor very enjoyable. Sub Hub has considered every potential need for its clients and if there is something you'd like to add, they are more than happy to work with you to make it happen (if possible). I highly recommend Sub Hub and have already directed people to them for their own website development needs. Cons It doesn't do everything under the sun. But I don't fault them for that. Look at what Sub Hub can do and if it fits your business model, then you will not be disappointed. If you are looking for something beyond what their core competencies are, then you might be disappointed. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "They made it easy for me!" April 2, 2019 5.0 They have been very helpful, easy to contact, and the team felt like an extension of my team. Thank you! Pros Two times now I've had great speaking opportunities in front of me and the team at SubHub was extremely helpful in helping me get content up and designed in efficient time. Once they set up the template, it was easy for me to go into the back end to update and change. I am very happy with the service and excited to grow my membership! Cons Backend is intimidating at first, but after a call and initial set up by the SubHub team, I was able to tweak and update with confidence. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Best Ever Billing Software I have Used" June 3, 2021 5.0 excellent Pros Its smoothness and user-friendliness and easy to work makes it a likely software for me Cons nothing as it is great so I prefer not to say anything wrong about this product Review Source R Reviewer Compliance Consultant, Founder Used the software for: Less than 1 year ### "SubHub Exceeds Expectations!" June 12, 2019 5.0 My SubHub Team provided me with one of the best customer service experiences that I had for launching my new business. Cheers to executives & Developers for their patient guidance and problem-solving solutions when I had none. Developers rapidly tweaked the template that I used to accommodate my needs. While my website is now live, my team continues to support me--they are the IT Department that I don't have as a small business startup. I could not be happier than I am today with my SubHub experience. Pros Easy to learn. Easy to customize. Easy to execute. Cons No complaints Review Source R Reviewer Actor Used the software for: Less than 1 year ### "A really dedicated team" June 18, 2019 5.0 I was looking for a membership software to create a website and I found Subhub. They highly helped me. They understood my outlook and suggested some ideas to set up the website. It was really good in terms of collaboration. Now, my website is really great. And I want to thank again the dedicated Subhub team. Pros Understanding, professionalism and flexibility. Cons Maybe time but it was necessary to build a great website. 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