# rsvpBOOK Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is rsvpBOOK the right Event Management solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/84469/rsvpBOOK/reviews --- rsvpBOOK 4.7 (40) [View alternatives](https://www.capterra.com/p/84469/rsvpBOOK/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of rsvpBOOK Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews KZ Karen Z RegistrarReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “The biggest benefit for us was the small percentage of registration fee because our conferences are over Memorial Day weekends and cost $500-$600.“ May 19, 2021 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Business Analyst Information Technology and Services Used the software for: I used a free trial ### "Preparing for my Wedding with rsvpBOOK!" November 8, 2018 4.0 It is simple and informative site which let's you create your event. Pros Easy to setup the event details, provides all necessary information needed to inform the guests. Worry free reservation and Exciting to use for my other special occasions. Up to date notifications of the count for the registered participants. Cons I dont see a downside for this applications. Because it is very understandable and easy to navigate. Even the non-tech peeps. Review Source KZ Karen Z. Registrar Religious Institutions Used the software for: 2+ years ### "Great choice for small non-profit with few small conference events per year." May 19, 2021 5.0 This solved our problem with our prior software being sunset and having the only other option be to used the more expensive flagship product. So I went shopping, compared about 10 options and settled on rsvpbook. Very happy with it. Cheaper products are much less robust. We register people for two conferences a year with breakout groups and hired speakers. One draws about 100 participants and the other 50. Pros The biggest benefit for us was the small percentage of registration fee because our conferences are over Memorial Day weekends and cost $500-$600. Calculate any other website's transaction fee for that large a price and the transaction fee will be substantially more. On top of that we use PayPal for settling credit cards and we benefit somewhat from their volume which affects the charges the credit card networks assess. I am thrilled with the technical support. Prompt, articulate communication. Although support is not promised on weekends, I have sometimes received responses. A big issue for us was being able to let people make multiple payments, not all at once. There are many more features of this software that I haven't used but people can register themselves, edit their own registrations. There's very flexible registrant types, breakout session setup and many options for tickets and payments. I want to explore the lodging options. I also like that you can have a testing window open and the "back end" at the same time and you can modify settings in the back end, and then refresh the testing window to see the effect. The only downside is that you sometimes need to re-enter the registrant information after refreshing. Cons As someone else mentioned, the email editor is initially confusing but I just noticed at the top there are instructions for importing a word document without problems. Yay! You can also edit the HTML to tweak things. You can add graphics and flow text around them. But I haven't figured out how to get a little margin between the graphic and the text. I noticed the banner manager, where you put your letterhead, seems to apply across the application so if you want to change the letterhead for just one temporary purpose, you need to put it back when you're done to avoid affecting everything else that uses letterhead. Like anything, there's a learning curve, but you can pick up how rsvpbook works quickly by trying things and testing to see the interplay. Reason for choosing rsvpBOOK Overall registration fee cost for users is smallest. Features are adequate (actually way more robust than needed). At the time, lodging management was under development but haven't used that during the pandemic. Would like to see if it would work. We have an odd housing situation at Pendle Hill. Not like a hotel or dorm. Review Source LP LaTonya P. Secretary Information Services Used the software for: I used a free trial ### "Beginner User" March 3, 2020 4.0 I love this but I will continue to study this so that it will be alot easier for me to use. Pros I liked that you can create and use this to invite multiple people to an event from the comfort of your home with just one click. Cons That in the begginging it can be a bit confusing when you first start using the app in the beginning. Review Source LR Lenore R. Non-Profit Organization Management Used the software for: 2+ years ### "Three time user" March 31, 2017 4.0 Checked out rsvpBOOK 5 years ago to support registration for a 3 day high school reunion event. They were extremely accommodating about our non-profit status in pricing and their customer service was excellent. Used the product again for a complicated golf tournament registration a few years later and representatives were again wonderful about helping to set the program up to do what we wanted. So returned to rsvpBOOK again for a repeat reunion this year, and was thrilled to know that rep was still there to patiently answer the set-up questions that I could not figure out on my own. I am competent on general computer programs but no technical wiz, and I was able to get most of the set up on my own with the help of their handy PDF 'how-to' documents. We set up a Paypal link very easily to accept credit card payments. And their per registration fees are conveniently now handled through monthly credit card charges instead of having to pay by check. The set up of the registration program works best on Explorer or other mainstream browsers - not so well using Thunderbird. Pros Relatively easy to set up and the reporting tools are very useful. I am able to use their standard reports or set up custom ones that can be accessed by more than one person - which allows for delegation of event activities. Cons The limits on sizing of photo banners and placement of logos - at least in the version that I have been using. Review Source CM Candice M. Volunteer Registration & Communications Captain Non-Profit Organization Management Used the software for: 2+ years ### "Easily customizable, robust tool for event registrant assignments, reports, and communication" July 26, 2016 5.0 I'm in my fourth year of using rsvpBook to manage an average of 900 volunteers who register with us each year. Our event is a 2-day dental clinic that moves to a different city in Arkansas each year, and dental/medical professionals are needed as well as lay volunteers. About half of our volunteers return every year, and about half are new each time. Most of our volunteers have day jobs as well, and most are highly complimentary as to the ease of our event registration. We could not run our clinic each year without maintaining information on our registered volunteers and communicating with them in a timely manner, and rsvpBook enables us to manage all this. We customized our registration questions and answers to help us easily filter registrants according to their abilities/training (or lack thereof) and ensure they can easily assign themselves to appropriate volunteer positions. Each year the rsvpBook staff very willingly works with us to fine-tune our use of the software and help us with our many reports that are crucial for ensuring proper coverage for each clinic. The capability that rsvpBook gives us to copy our event setup from year to year has cut down substantially on the time I must invest to set up registration for upcoming clinics. We're to the point where we can focus on changing a few details and improving our volunteer and event management experience each year. Other states that run similar annual clinics have copied our rsvpBook event setup (with our permission), which has also enable them to get a jump start on managing their events. We've tried another registration software in the past, and it did not come close to meeting our needs the way that rsvpBook does. We plan to keep using this software indefinitely. Pros Ease of use; customizability; responsive, friendly, and knowledgeable staff; compatibility with Excel and email; repeatability. Cons Can't think of a thing. Review Source GG George G. Director of Registration Non-Profit Organization Management Used the software for: 2+ years ### "We've Done More Than 170 Events Using RSVPbook.com" July 26, 2016 5.0 Green Technology delivers multiple conferences and seminars on California's green building code, Green Schools and Green Government to thousands of registrants each year. All the registration for each event occurs on the RSVPbook Platform. Pros As a disruptive technology, RSVPbook.com helped us change from spending tens of thousands of dollars per event for outside registration companies to bringing registration in-house cutting costs drastically. Very strong tech support and some minor custom coding enabled us to combine all our registration needs plus a lead retrieval system that generates income from our exhibitors. Cons Honestly, don't have any. Review Source VFB Vonzella F B. Treasurer Non-Profit Organization Management Used the software for: 6-12 months ### "RSVP Meeting Registration" September 1, 2016 4.0 Many family members were impressed with the registration system. It really was quick to get it up and running which was amazing with all the variations we wanted. The software has a lot of flexibility and can accommodate just any registration idea. Pros Ease of adding all the special features we needed like different categories of registration, merchandise selling, flexible donation, installment payments, etc. Sharing reports with other admin members was also a big help. Great support to help me get it going (website help instructions and called in). The reports and email features were amazing. The non-profit accommodation was a big plus. Cons I really don't think the password feature was helpful for us. No one really used it to go back to a registration, but many members found it confusing. Administrator had to make all the changes. It would be great if that can be turned off it you didn't want to use it. Review Source RO Ralph O. Chairman Non-Profit Organization Management Used the software for: 2+ years ### "Conference Registration Made Easy" March 28, 2017 5.0 We have used rsvpBOOK for several year to automate the registration and related functions for our conference, and it has been a real boon for us. We are all volunteers, many of whom have limited technical savvy, yet we have easily trained our members to successfully manage the event using the web site tools. the attendees comment about the ease of use and the functionality. From the administration side, the capacity to set up the registration process, manage the attendee information, develop the post-event critiques, communicate by email and all the other management features make this the obvious choice for our event! The support from the staff is absolutely amazing, giving us confidence that we can develop the process with the backing of rsvpBOOK whenever we need it. And the low cost for us as a non-profit organization is the "icing on the cake" in choosing our conference management tools. Pros Easy of use, technical support, low cost. Cons I look forward to the development of a smartphone app that will be available to attendees for them to easily manage their schedule for our conference. Review Source AD Amy D. Techonology Officer Biotechnology Used the software for: 2+ years ### "Awesome support!" March 27, 2017 4.0 My review comes from a point of view of having used RSVPbook for many years... though there are some areas that become easier with experience, and every year there are improvements (as RSVPbook will take feedback and make the improvements... giving customers a voice), I can't say enough about how flexible and AWESOME their support team is to assist and help find solutions if the customer runs into any challenges or simply has a minor questions; the response time is almost immediate! Pros flexible and a wide variety of functionality... and of course the reports and tips! Cons sometimes a bit cumbersome. Review Source MC Madeleine C. President Used the software for: 2+ years ### "A dramatic change and improvement of our business operation" March 31, 2017 5.0 For over two decades, we operated, by having groups book their participation on a hand written form, with the time spent spell checking and trying to read the hand written forms, we had to have dedicated people just for that job. about 10 years agio, we discovered RSVP BOOK!! and our operation and business have changed! we love the relationship, we have been improving as we go along, the assistance is 100%, the performance is the best and we can't beleive we lived without RSVP BOOK as long as we did!! thank you! Pros the savings of man power and the efficiency! Cons nothing!! Review Source SB Susan B. President Consumer Goods Used the software for: 6-12 months ### "ESMOM17 508669, " April 7, 2017 5.0 Critical time event, new to scene and new to software/application. Registering volunteers for an event to provide services for over 2000 people. RSVP was user friendly but my lack of confidence meant need to verify before executing any major change. Fortunately the help desk was always there to help. Many times, rather than"teaching", they just made it happen.. so grateful for those times Pros Easy instructions Cons Na Review Source JE Jessica E. Education Management Used the software for: 2+ years ### "Great product, excellent customer service" July 26, 2016 5.0 Been using this since 2008. New features all the time. Comprehensive site for managing events. The best customer service! Review Source EK E K. Used the software for: ### "Review on RSVP" March 15, 2017 5.0 A great company, use for several conferences, ease of use, set up and reporting all great. The RSVP team is a great group, responsive to updates and needs. Review Source MP Michelle P. Used the software for: Less than 6 months ### "Worked great for our event" August 29, 2016 5.0 This website/software was awesome for what we needed, especially doing teams of four and needing shirt sizes for everyone Review Source MW Maryellen W. President Events Services Used the software for: 2+ years ### "Great Support" March 24, 2017 4.0 I receive great support from the team at RSVP book. Responsiveness is key to our business and they excel and making sure they respond quickly. Pros The support team and the ease in navigating the site. Cons I don't have anything specific...I typically let them know if there is something I wish it could do. I like the app but some customer want more functionality an/or ability to download from the app store and not have to use wifi. Review Source KBM KRISTA BELLE M. DIRECTOR, OPERATIONS Leisure, Travel & Tourism Used the software for: 1-2 years ### "RSVP Book Review " August 17, 2016 5.0 They are very helpful and can assist you in customizing a site that works for your event. Our event continues to grow and change so this is very helpful. Pros Ease of creating the site, customer service, reporting capabilities, easy to obtain the necessary information from our vendors, and as you learn the software it becomes easier for me to update on my own. Cons The confirmation page once someone has already registered - if I make a change it should be able to say thank you for updating...instead of sending a NEW confirmation email. It is confusing to our vendors. Review Source SS Scott S. Program Manager, Informatics Learning & Technology Hospital & Health Care Used the software for: 2+ years ### "RSVP for Training Registration " July 27, 2016 5.0 We utilize RSVP to register all of our learners for training classes. Registration is quick, we can track all that attended and lastly, we use the custom reports (which is very easy to use) as our database of all trained users. Pros The ease of creating events as well as the ease of our learners self registering for the classes. We can easily check the registration and mark attendance from a smartphone or tablet. Cons Not much! Review Source DW Donna W. Administrative Assistant Hospital & Health Care Used the software for: 2+ years ### "RSVPbook.com User Review" August 25, 2016 5.0 RSVPbook.com has been very beneficial to meeting the needs of our company. It has enabled us to manage our 5000 plus employee populations' educational tracking and course scheduling requirements. Pros The highly responsive and accessible Tech support. The ease of use of the system. Cons Desire to manipulate the data into more useful reports without much effort. And it's compatibility with Microsoft Access program. Review Source JH Jodi H. Director Education Management Used the software for: 1-2 years ### "Jodi says..." March 24, 2017 5.0 I use RSVPBook.com to manage registration for training events. The program seems infinitely flexible. I can't imagine what you might want to do that you can't do. On the down side, that flexibility makes the set-up a bit confusing, but I have never encountered better customer service in my life! Nelson responds to online chat messages instantly and figures out the solution in less than five minutes, seriously. Also, I've never found the website to be down unexpectedly. Grab your readers before you start; the set-up text is small. The registration window looks great though, when you're done! Pros It allows me to manage registrations for our relatively small trainings in a cost-effective manner. The alternative would be for me to do it manually, which would eventually lead to an error. Absolutely amazing customer service! Cons The set-up text is really small. Perhaps this is just my computer, but I don't think so. The tickets page is confusing. What's the "group" thing? It seems like the part where you input the fee is critical and should jump right out at the user, not be buried under several layers. I know I've said this before in a customer survey, and I can't imagine I'm the only one who thinks this. I've messed it up and had to ask for help on more than one occasion as a result. Review Source LM Lori M. Non-Profit Organization Management Used the software for: 2+ years ### "Superb Customer Service and Great Features that are easy to use!" March 28, 2017 5.0 We have used rsvpBook for many years for our registration system. The customer service is phenomenal - they are VERY responsive and easy to work with! The system is very easy to use and navigate. The reporting capabilities and the wizards for creating the registration are helpful. They can even customize specific pieces to meet customer needs! Pros Customer service! Easy to use and navigate Review Source DV Dick V. Community Chairman Non-Profit Organization Management Used the software for: 2+ years ### "Fantastic database platform; used for past 4 years!!!" August 2, 2016 5.0 Can't thank Nelson and all of you at RSVP for development of this wonderful database info management resource!!! AND, on behalf of Mission of Mercy organizations all over the country, I am most grateful and appreciative of your support and donation to our efforts!! You may want to financially consider restructuring this support to bill us at market rates and then make a dollar donation to each MOM entity vs. a simple rate reduction. Not sure if the IRS would question, but your finance guru could advise!! Pros Functionality and usability for someone not tech oriented for database management!! Cons It doesn't anticipate what I need, want, dream of!!!LOL Sometimes it takes me a few minutes to think in the context of RSVP to get myself to a place where I want to accomplish a task. The more I use it the easier it is to achieve mobility; repetition is the key to knowledge!!! I know you guys work very hard to develop tools that would be intuitive to us non-tech folks, and that has to be very difficult place for your brains to go!!!!! Review Source AO Amanda O. Board Member/Conference Coordinator Renewables & Environment Used the software for: 2+ years ### "Great value and functionality for the cost! Perfect for small non-profits!" March 24, 2017 4.0 I've used RSVPBook for two conference events thus far and have been really thrilled with the flexibility and functionality of the site given the costs. No start up costs, no hidden fees. It's perfect for organizations who need to filter registrants, sign up for multiple events, purchase additional items, and share information all in one place. It's a bit tricky to figure out, but customer service is super helpful and responds via the 'chat' feature within seconds. The final event site is a bit dated in terms of design and can feel a bit clunky, however, again for not having startup costs and large starter fees, this is by far the best site I've found. Pros Cost. I can take as much time as I want to set things up without being charged- I'm only charged when people register. The fees are reasonable, particularly in light of the functionality. Customer service is also stellar. Cons The overall design is certainly dated- like mid-90's powerpoint themes. The administrative dashboard is also a bit tricky to navigate- not very user-friendly. The File cabinet is awful. Review Source CD Cynthia D. Conference Co-chair Education Management Used the software for: 2+ years ### "rsvpBOOK - best company to work with EVER!" July 26, 2016 5.0 The Christa McAuliffe Technology Conference (CMTC) in New Hampshire is a 4-day event with Monday PreConference and 3 full conference days. We have multiple session types along with multiple registration fees and deadlines. rsvpBOOK has kept up with our needs since 2010. Pros The best part of this software is the technical support provided by the rsvpBOOK staff. They are professional, responsive, knowledgeable, and fun! The software has grown in its complexity over the years, but the support staff is always very helpful and patient in assisting with tasks you likely do only one time per year. The software is flexible, provides historical data over time, can be customized at a reasonable cost when needed, and continues to improve and add features. Cons Along with the improvements came a cost increase, certainly reasonable, but not the bargain it used to be for non-profits. Review Source JG Jenny G. Conference Registration Coordinator Hospital & Health Care Used the software for: 2+ years ### "L.O.V.E. R.S.V.P." March 24, 2017 5.0 Our association has been using RSVP for our events since 2012 and it's a lifesaver! Every year our spring conference is more efficient and registrant-friendly because of the RSVP features we discover and employ. Their expertise and technical support is top notch, too! We can always count on Nelson and John to make our registration experience and reporting on the back end most effective. THANKS, RSVP! Pros Multiple features and amazing tech support Cons Sometimes there are multiple layers to the same feature so I have to go in and click options in more than one section to ensure the setting is correct. Review Source pC pamela C. CEO Management Consulting Used the software for: 1-2 years ### "The PMC GROUP REVIEW" August 25, 2016 5.0 We used this for our conference last year with a start-up client. Never seen Customer Support like this. The support staff was always available to walk us through any problem, no matter how long it took. Pros Not being a techie, it was easy to navigate and understand. Review Source Similar Products Featured