Crownpeak Technology

Crownpeak


4 / 5
1 review


Average Ratings

1 Review

  • 4 / 5
    Overall

  • 2 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Please contact Crownpeak Technology for pricing details.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Crownpeak Technology
  • www.crownpeak.com
  • Founded 2001
  • United States

About Crownpeak

Crownpeak provides the leading, enterprise-grade, cloud-first Digital Experience Management (DXM) platform. The Crownpeak DXM platform empowers Fortune 2000 companies to quickly and easily create, deploy and optimize customer experiences across global digital touchpoints at scale. Besides featuring content management, personalization, search, and hosting, it is the only digital experience platform that includes built-in Digital Quality Management (DQM) to ensure brand integrity, best practices,


Crownpeak Features

  • Audio Content
  • Customizable Templates
  • Document Indexing
  • E-forms
  • Full Text Search
  • Image Editor
  • SEO Management
  • Text Editor
  • Version Control
  • Video Content
  • Website Management
  • Availability Testing
  • Event Logs
  • Event-Based Notifications
  • FTP Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Real Time Monitoring
  • Transaction Monitoring
  • Uptime Reporting

Crownpeak Reviews Recently Reviewed!


Capterra loader

Excellent Support, but Difficult to Learn

Mar 09, 2019
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The Customer Support team is phenomenal. Our tickets have always been responded to in a timely fashion, and the techs see the issue through to complete resolution. Although there is a steep learning curve, once implemented, it is very easy to maintain a robust site.

Cons: It's virtually impossible to stand up Crownpeak without a 3rd party partner. We attempted to use their internal professional services team, and although we did eventually get the system up and running, we definitely felt like we were "pushed aside" in favor of larger clients.

Overall: We consolidated 3 separate open source CMS platforms into one Crownpeak instance. The site management capabilities make this a simple proposition once the CMS is fully implemented.