# Igloo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Igloo the right Digital Workplace solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/84689/Igloo-Software/reviews --- Igloo 4.5 (40) [View alternatives](https://www.capterra.com/p/84689/Igloo-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Igloo Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews John D System AdminInvestment Management, 201 - 500 employeesUsed the software for: More than 2 years. “It is overpriced and under delivered.“ August 13, 2025 CA Chirag A SEO Team LeaderInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Complex usage for new users and bit slow customer support.“ June 9, 2022 Abraham A CEOInternet, 2 - 10 employeesUsed the software for: I used a free trial. “It still doesn't have some very important integration features for me“ May 12, 2021 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abraham A. CEO Internet Used the software for: I used a free trial ### "Building Funnels is pretty easy with this" May 12, 2021 5.0 I would say fair enough Pros The drag and drop feature is important to me. Cons It still doesn't have some very important integration features for me Switched from [ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/) Its relatively inexpensive Review Source OT Olivia T. Marketing Communications Specialist Information Technology and Services Used the software for: 6-12 months ### "The most user friendly intranet you could ever ask for!" July 12, 2016 5.0 As someone who switched from SharePoint to Igloo, I was AMAZED by how user friendly it was. Not only for administrators, but for our employees using the intranet as well. Have a file you need to move? No problem. Need to edit the file but don't have time to re-download the latest version? Easy! Igloo makes collaboration on an intranet fun, easy and stress free...what more could you ask for? Pros We have a large department that continually collaborates on certain files and folders in Igloo, so the fact that we can reserve or archive old material or versions is extremely helpful. I also really enjoy the fact that you can edit a document in word, powerpoint, or excel without the hassle of downloading a new version; you can simply open a document and save in one motion. Cons As easy as it is to use, sometimes it is too simple. Would like it to be more complex when designing pages, but it still looks great. Review Source TM Tiffany M. Administrative Assistant Used the software for: 6-12 months ### "Where is it?" July 15, 2016 3.0 I am excited about the idea of this site and use it daily but I am sure that there are many features that I could be utilizing more than the few I use currently. Pros The availability of information from all departments for our company. Cons There are no ntaifications when new posts are added for the different departments. I am also frustrated with the search feature and the non-existant date/time stamps. When researching past posts, I try to do keyward searches but nothing populates to suit my purpose. Also, when scrolling to "view more" I find it inconvenient notto see the actual date a post was made but rather "2 weeks ago" or "13 days ago". I am not liking the fact that I have to hunt through the different Review Source GS Geoff S. Media Designer Mechanical or Industrial Engineering Used the software for: 6-12 months ### "A good platform for managing projects and handling team collaboration" December 31, 2019 4.0 Igloo was a good service for us as a small company, and is great for any start-up looking to streamline their collaborative processes. Pros Igloo is a simple, clean web based interface for project management and internal communication and collaboration. It offers a straight-forward approach to managing tasks and deliverables compared to other bloated services. Cons The last time I used Igloo, it could do with some additional project milestone and deliverable management features such as individual task assignment and progress updates. Review Source JL Jenine L. Knowledge Manager Financial Services Used the software for: 1-2 years ### "It really is an Intranet tool we like!" February 9, 2017 4.0 We've been using Igloo software for a little over a year now and it continues to amaze me how well it connects your company. All the different teams are able to collaborate and be kept in the loop about events taking place in all locations and departments across the company. The best part is that it is easy to manage and maintain by all members of the community. Love this tool. Pros Ability for all users in the community to maintain their own spaces. Cons Would like to see some future enhancements in the searching capability and other little areas of functionality. Review Source JL Jenine L. Knowledge Manager Information Technology and Services Used the software for: 6-12 months ### "The Billtrust Igloo "Trusty" Experience" July 11, 2016 4.0 Our executive team had doubts that we could roll out a much needed knowledge management tool that came packaged within an Intranet system effectively. They were all pleasantly surprised at how smooth it went and how quickly we were able to meet our go-live targets. Pros Very easy to manage and maintain. The ease of use helps to win buy in from your users. 95% of our company is up and running with uploads, postings, blogs etc. Cons There are certain limitations to the software that makes it necessary for a more time consuming work -around. Igloo is working hard utilizing their Client Success resources to implement enhancements to address these limitations. Review Source RM Rahul M. Developer Information Technology and Services Used the software for: 6-12 months ### "About software " August 1, 2022 4.0 Pros I use this software and i recommend to all . Cons It's easy to use and very reliable software Review Source NS Nancy S. Director of Compliance Information Technology and Services Used the software for: 6-12 months ### "Cool Functionality and Collaboration tool" July 27, 2016 4.0 I'm in Igloo everyday and it has made my job in Compliance easier to track policy read and signoff and task follow through. Pros Ease of file upload. I like the broadcast functionality. Task workflow is good too at the document level. Cons I wish the viewing document box was bigger. I usually do download or edit document just to view the document in a larger size. I know you can hover over the date a document was uploaded for details of date and time. I have many documents saved and frequently I like to search by the most recent date and time to find the document quicker rather than the alphabetic view. Review Source JD Jelle D. Software Engineer Computer Software Used the software for: 6-12 months ### "Great team portal, a favourite!" June 1, 2022 5.0 Pros One of my favourite things about Igloo is the support it gives on mobile devices. This has been an issue with other communication software, but not with Igloo. Cons The UI could use more functionalities, besides that it has been perfect. Review Source JP Joe P. Systems Administrator Used the software for: 2+ years ### "Great alternative to Sharepoint" February 27, 2018 5.0 Pros Easy to use and manage. Excellent customer support and service. Great value for the money. Always improving their product. Cons There is very little to dislike about this software. It does everything our organization needs it to do with very little customization. Review Source JP Joseph P. Enterprise Documentation Specialist Information Technology and Services Used the software for: 6-12 months ### "Great alternative to Sharepoint" July 27, 2016 5.0 Great alternative to Sharepoint, much easier to manage with a lot less resources. It has all the core functionality with out all the excess bells and whistles. Review Source DF David F. Senior Black Belt Information Technology and Services Used the software for: Less than 6 months ### "Solid tool for business use" July 27, 2016 4.0 this is a tool the business uses to accomplish our daily tasks and used as the basic medium for our internal communication Pros ease of use Cons lack of online training to guide new employees through Review Source TK Travis K. Innovation tech Government Administration Used the software for: Less than 6 months ### "Awesome" March 12, 2017 5.0 Great product would recommend it! Review Source VR Verified Reviewer System Admin Investment Management Used the software for: 2+ years ### "Igloo - An antiquated platform that no longer delivers" August 13, 2025 1.0 This simply isn't a modern solution and we should have realized this years earlier. There are much better solutions available and while the window dressing may look good, this is a dying platform that most will want to avoid. Pros When we began using Igloo approximately 7 years ago, it provided us with an enhanced intranet over what was available to SharePoint Cons The platform did not progress at the same rate as other solutions. It is overpriced and under delivered. Team members did not want to use the platform because it is difficult to use, painful to navigate, has poor search capabilities and does not integrate with other solutions. Review Source Gabriela L. Managing Vice President, Head of Marketing Financial Services Used the software for: 6-12 months ### "Igloo surprises with organized integration features" November 23, 2023 4.0 At the beginning I had some doubts regarding the functionality and integration of the service within the organization, with its application I gained experience using the Intranet for professional purposes that I believe are intelligent and complete, these aspects of the service were slow but positive for the company and the professional community. Pros Its most important feature is its ability to combine with other daily office apps, its ability to combine with Office 365 tools is exceptionally developed and can be accessed from Igloo seamlessly and in a way that makes the user able to manage all their work from a central platform that has the features and needs of the user and no more, you have quick access to important information, key people and work procedures. Cons Like many Internet services and extensive add-ons, it has a large number of tools and resources that leave the user with no knowledge of the administration interface, which results in some problems at startup. The first use of this service was at the time of the presentation. Review Source JB Jacquie B. Used the software for: ### "Igloo is an intranet you'll actually like." March 2, 2015 5.0 Edu- Vision 2020 is a small not-for-profit organization whose goal is to provide a computer based educational solution "school in a box" to primary teachers and their students who live in remote communities around the world. Igloo is a cost effective, budget friendly, collaboration solution for us - we are 10 to 15 people geographically dispersed. Pros Igloo is “up and open” always, no matter the time or the time zone. Team members can collaborate and work on projects together, communicate in real time, and solve problems quickly and easily, even if they’re located on the other side of the world from one another and in different time zones. Streamline and organize - better work flow and less time spent of juggling multiple applications in different places. Multiple ways to communicate – Write it once and send it once, and distribute it to a select few or the many, easily, easy to follow visual email thread, Wikis, Forum. Broadcasts Saving time and productivity has increased, easy and fast to get started, tools we already know how to use, our knowledge repository is in one place, and searching and retrieving content is properly filed and organized. Real Time communication anytime to team members in Dubai or in Toronto Great Customer Service, very responsive company, easy to use product Cons Hoping they include "the ability to communicate and have face time" with our team within your own space in the near future. Review Source Response from Igloo Software March 2, 2015 Thank you very much for this wonderful review of our product. We are glad to hear you are enjoying your Igloo experience. As for the ability to communicate and FaceTime with your team, while we do not offer videochats, you can most definitely set up "microblogs" (or dedicated social newsfeed) per team space where members of the same team can interact with each other. These feeds also allow for rich media (pictures, embedded videos, links, etc.). Hope this helps. Feel free to contact us for more information or to get help setting it up. JS Jacob S. Operations Director Religious Institutions Used the software for: Less than 6 months ### "Modern, Evolving Solution" September 9, 2021 5.0 Pros Igloo offers a robust feature set. Their customer service team is responsive, knowledegable, and helpful. Cons The knowledge base does a good job of explaining the basics, but could be more thorough. I often have to search through customer forums to find the solution to a question or issue that I assumed would be covered by standard knowledge base information. Review Source VR Verified Reviewer Host Team Pastor Religious Institutions Used the software for: 1-2 years ### "Best platform for building a team portal!" March 10, 2019 5.0 We are so thankful for Igloo helping us to create our staff portal! It's revolutionized how we conduct global interview events and how we resource multiple locations across the nation. Pros The personal consulting from Igloo and customization were key to helping our organization scale our intranet/portal. The app is super simple to use, and integrates our global calendars, events planning tools, and other resources so perfectly for our fast-paced environment! Cons The people directory feature is not quite as nimble as I imagined it'd be for an organization of 700+ employees. We have a somewhat unique structure and it's been challenging to figure out how to look up teams, leaders and locations effectively. It would also be great to be able to add contact cards directly to my mobile device from the directory feature. Review Source VR Verified Reviewer Director, IT Non-Profit Organization Management Used the software for: 1-2 years ### "Fantastic Intrant Platform" March 23, 2019 5.0 Excellent from sales through to implementation and support. Pros Igloo comes ready out of the box for you to use it. It contains the basic tools for you to get an intranet up and running quickly. The product contains "solutions" that you can plug in for many common business functions like Employee Onboarding, Company News, Department Site, Project Sites. There is no technical complexity to getting the software up and running, its all about communication and change management within your organization. Cons There isn't much not to like about this product. It deploys quickly and easily. If anything I would say that they could build out the integrations a bit more. Review Source WK Wayne K. Technical Writer Information Technology and Services Used the software for: 6-12 months ### "Evaluation of Igloo" July 11, 2016 4.0 I routinely use Igloo to view company announcements that are broadcast across multiple sites within our Intranet, and I also use it to access and upload files that are used across multiple departments within our organization. Pros It typically doesn't require many steps to perform the most common operations. It is also helpful that Igloo supports a variety of file types. Cons Some of this comes with working with the application I realize, but I wish you could find a way to make versioning more transparent. I recently received some helpful instruction from a fellow employee about uploading a more recent version of a document without having to delete the prior document and running the risk of messing up the path/location of the document (important because other departments link to that document from their own Igloo pages). After right-clicking, I realized how obvious the step was, but I wish there had been a way to show this on the page; I'll keep working with Igloo on this. Review Source VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "Too basic and poor notifications" December 3, 2019 3.0 Sharing documents across different team members was ok, but the calendar feature is very poor Pros It's an ok product to use as a file repository, but it's too basic once you reach certain complex requirements Cons The notifications are very poor. Calendar requests get lost in ether and it's not very user friendly Review Source Kristin H. Manager of Communications Government Administration Used the software for: Less than 6 months ### "Service makes all the difference" July 12, 2016 5.0 After exploring three intranet providers, we chose Igloo because the people who helped us through the process were helpful, professional and truly cared about our needs as an organization. They were the only software providers to take the time to ask about our specific needs (we're a small organization) and tailor the sales demo based on those needs. Pros We are in the implementation phase but so far it's extremely user-friendly and the features are easily adjusted based on size and scope of project. Review Source VR Verified Reviewer Application developer Information Technology and Services Used the software for: Less than 6 months ### "Cool software " July 12, 2022 5.0 Pros This software is useful I suggest to you should use it. Cons New feature are cool,you must use this. We can use for increase of engament and collabration Review Source LM Leo M. CSR II Hospital & Health Care Used the software for: 6-12 months ### "A software that is very easy to use" May 13, 2019 4.0 Good experience. I would use this for years. Pros This is a great help on our duties. The feature that you can edit a document on MS office is a really great perk. This is a very easy to use software that we employees are able to utilize. Cons Looking up for some of the employees is difficult because we are somewhat thousands employed on our company. Still a good product on my opinion. Review Source ND Nick D. Designer and Field Specialist Construction Used the software for: 6-12 months ### "A solid intranet service for companies" August 15, 2018 5.0 Pros \- Very easy to configure and deploy for your company - Users can maintain their own personal sites/information - Simple interface to add and modify information Cons \- Not a fault of the software, but we had trouble with user buy-in that resulted in a slow ramp up process - User resistance was due in part to no comprehensive tutorial on how to navigate and use Igloo. 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