Frontdesk Anywhere

Frontdesk Anywhere


4.5 / 5
96 reviews

Who Uses This Software?

Independent hotels, motels, resorts and management groups.


Average Ratings

96 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Frontdesk Anywhere
  • www.frontdeskanywhere.com
  • Founded 2009
  • United States

About Frontdesk Anywhere

Designed and developed in San Francisco, Frontdesk Anywhere PMS is the award winning, web-based hotel management software dedicated to independent hotels, management groups, resorts and motels. Its powerful features include: easy reservation management, reporting, group bookings, no-fee booking engine, revenue management, credit card integration and 2 way integration with 140+ distribution channels as well as the GDS. See the reviews and start a free trial today!


Frontdesk Anywhere Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking

Frontdesk Anywhere Reviews Recently Reviewed!


FDA Hospitality Booking Engine and More

Jan 23, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - internet based system, can be accessed from numerous devices

- itemized nightly invoices

- unlimited auto emails (pre/post dated from check-in/check-out date) which integrate with external email system

- IBE integrates with Wix created websites

- rate manager is extremely easy to use

- create trouble tickets online, response time is satisfactory

- integrates with channel managers and 3rd party software

Cons: - no mobile app, only mobile website (can be a pain to login/logout on phone)

- 24/7 support exists, but difficult to get ahold of tech support by phone at any given time (typically will get a call back within 24 hrs.)

- cannot highlight rooms to create blocks/reservations (must open new reservation tab in either case)

- customized emails require coding experience (not user friendly)

- inability to email ALL guests with custom email (for alerts, temporary hazards, etc.)

Overall: FDA has been a great system for us to grow. Other than the Cons mentioned, we really have no complaints. It is a difficult system to learn (onboarding/set-up was more difficult than our previous platform; 3-6 months to become comfortable), but once mastered, it is easy to navigate and customize. In hindsight, the difficulties we had were mostly due to the robust functionality, which we use every bit of. If I could make any single change, it would be to streamline the communication with customers by making email templates easily editable/more user friendly, and allowing emails/SMS text alerts to be sent to ALL guests at one time, without the need for a timed template. 3rd party software integration will allow this to be done, but including it in the package would make the system even stronger.

Overall, we decided to go with FDA after demoing 3 other systems (the functionality was superior and it checked all of our requirements at the time). Automatic itemized invoicing and auto-emails were our most basic requirements, and FDA goes far beyond. My hope is that money continues to be invested into further developing the system; if so, FDA is going to be hard to beat.

Efficient support team! Great software for hotel operation, services, and time management

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using Frontdesk Anywhere as our PMS software for 3 years now. As a Sales and Marketing manager of an independent hotel, this cloud based software is a gem. Their support team gives us a comfort with 24 hours support service, and immediate hands on to resolve the glitch that we encountered. With this software, our team can review the occupancy forecast, plan our promotions, as well as monitor and manage our rate via the rate manager or booking suite tab to keep an eye on our competitors price. This allows us to adjust the our rate within a few second. The software is upgraded regularly which, often times, added a new and exciting features on to their software. Recently, we are thrilled with reputation tab which allows us to track all online reviews and see our current rating. It's great for us to quickly respond to reviews from OTAs and Tripadvisor, as well as to recover the hotel reputation through Frontdesk Anywhere software. In short, we're incredibly happy with the report analytics, reservation system, and online reputation channels which save us a heap amount of time on complicated stuff and spare us more time to focus on the real hospitality service with our hotel guests.

Cons: We are looking forward to be using their full function of POS software. At the moment, we use the lite version that comes with the package but the result is great anyway.

User friendly.

Oct 17, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to set up, quick to learn. Visually very clear and pleasant. Easy to run different reports. Use of different colors for different status of the bookings.

Cons: Not able to scroll horizontally so it is hard to see bookings more than a month. No CVV pre-authorisation (CVV can be hidden after pre-authorisation but the system should allow pre-authorisation with CVV checked). Payment between group folio and individual folios should be transferable. Report involving group accounts not always accurate. All emails sent to guest include price information and cannot be omitted - very often guest would think we are sending the same email though the information underneath the price information are different. We are not able to change the subject (Guest Confirmation xxxxx) when sending manual email through the system. No line break or font changes (bold, underline) for additional message under option.

More flexible and customized user levels - we try to put add on rate changes and changes in check-in messages at the basic level but not possible.

Overall: Easy to use

Easy to use with great customer support team

Jun 27, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I really like about this software is that it can be used anywhere, as it's a cloud based program. I also like that I can manage all of the OTAs from this software. Not only that this software is user friendly but also it's staffs in Thailand are super friendly. When there're some problems, the staffs are willing to help and solve the problems. They also keep on improving the software to serve customers needs.

Cons: Even though I'm satisfied with its booking function, when it comes to Point of Sale, Revenues and Report functions, they still have room for improvement. The "analytics" function could be more user friendly and more accurate. Now I still have to make my own reports to double check with reports from the system.

I must say that the main reason I still use this software is that it has a great customer support team!!!

Overall: Easy to book and check room availability. Can be used anywhere. Booking data is linked with OTAs and Frontdesk anywhrere booking engine. Customers can book with Frontdesk Anywhere booking engine through Facebook and our own website.

Has great potential

Feb 24, 2017
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.

Cons: Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work.

Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!!

Overall: I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK.

I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used and could manage the rates from one site. It did not take me long to get up and running and my staff caught on to the system quickly. Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Or they are resolved with the promise that they are "on it" or "looking into it".

I still cannot use the Work Order function. It will not let me update the status of a work order and then archive it.

I wish they had a "Today" button that would just take you back to the day you are on when you are processing future reservations.

I wish you could see your check outs for the day from the "reservation tape" view. Right now you either have to select the previous day or use the check out options. This could be solved by extending reservation out halfway through to the next day. This way you could see the check out and check in on the same day.

The reporting is terrible. Lodging Statistics Report doesn't even load. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. The last row of this report does not print out all on one sheet.

I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. If there is....I want it. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! This would be extremely disappointing. Why would you treat your new customers better than your existing ones. I'm ok with paying more for a PMS where I can utilize all of its functions.

It is also not compatible with my NEC phone system so I am losing out on telephone revenue. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient.

Ultimately I just want to be able to use all the functions. If its there and I can see it it should work. Its like providing a lamp with no bulb to my customers.

Recommendations to other buyers: It has great potential! If a few of these glitches could be fixed it would be amazing! Sounds like if you are a new customer you would be getting a great version of the product...I want that as an existing customer.

Host Team for Del Webb at Dove Mountain

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Front Desk Anywhere is an efficient and user friendly software. I appreciate the technical support.

The more familiar one is with the software the easier it is to make adjustments. Your technicians are most appreciated for their depth of knowledge of how the software works.

Cons: I have no complaints to make. I look forward to the up-dated software.

Overall: I am grateful for the technical support provided by India. She was patient and understood how to listen and help me make multiple rate adjustments from 2018-2019 and rally saved the Dove Mountain Hostess Team a lot of time. I wish all your technicians a "Happy New Year!" Enjoy the holidays with your families.

Great Software very reliable, and user friendly. Must needed resource for every small or big Hotel operation.

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has a very small learning curve, so you'll have your team up and running in a breeze. Great adaptation to channel manager witch facilitates any hotel operations job. There customer service is awesome every one in the department (India, Mary Anne , etc) have been there to help on every opportunity that we have required there service. In conclusion, we at Oasis Hotel are very happy with software and customer service.

Cons: Minor glitches with communication with channel manager that can cause every once an a while discrepancy on a reservation, I'm sure it's something that can be easily addressed by the FDA technical team. But like I said very minor, nothing to loose sleep over.

failed attempt

Jun 03, 2016
2/5
Overall

3.5 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: Visually, look and layout are very simple and chic. It's eye-catching. It is fairly easy to use and intuitive. Whoever made the product does have an understanding of user interface. My staff, of varying computer knowledge, was able to pick it up very easily.

Cons: There are many things wrong with this system and company that I have experienced in the last 3-4 months. First I will tell you that they are poorly staffed. In all my experience with them, I only dealt with 4 staff members. There was never a time that someone different, outside of these 4 people, answered the phone. Tech support is staffed by 3 of these 4 people, all very nice and accommodating to their best ability, but they cannot keep up with demand. It's not their fault, but a fault of company planning. Beyond this, I have had many glitches with the system itself. Failed credit card transactions for no reason and then I went to our back up manual credit card machine and it went through (both dependent on same ethernet connection). The major issue I have with this program is faulty reporting and functionality. Nothing comes across as you want it to. The housekeeping report, in print mode, has a horrible inefficient layout that takes up the whole page and more. Finally, after many complaints, I started talking to management and they attempted software updates to "fix the bugs", however, I'm still unhappy. I have had several bugs even after the update. Most recently, bookings were coming from channel management either in duplicates or not in exact quantity. We had to relocate a guest Memorial Day Weekend because they were supposed to have 5 bookings but came across as 3. Housekeeping status was showing a room that had been checked in as "clean". Many glitches that still continue, very disappointed. I believe this company has a true lack of real hotel industry advisors. It is more of an IT company that attempted to go into hospitality and are not hitting the mark. They are very much in the "start up" "tweaking" phase and using their current customer base as guinea pigs in hopes to finally get to the product they wanted. But if you are like me, you need a product that works now, not in trial mode. Unfortunately I would recommend another company and save your time, even if you are a small 10 room Inn, keep looking elsewhere.

Recommendations to other buyers: Functionality is very poor, the product needs to be more robust in its features and synchronization with standard hotel industry operations.

The experience has actually all been rather easy ! I-phone style easy

Jun 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I adore the fact that it can be adapted to our specific regional needs. Even in a developing country like the Kingdom of Cambodia it felt like all the time in the world would be dedicated to us

Cons: The fact thats its technology: I am not very tech-savvy. Add to this that Cambodia is developing and perhaps less trained staff could have made all rather difficult

Overall: uptodate, realtime knowledge specified for our hotel in our country with the items that I need to run our little hotel

Tons of Potential

Apr 07, 2015
3/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: Pro's - Fairly user friendly. Like the ease of integrating website and online booking agents so I only have to manage availability and rates through the FDA system. Like that it is web based and information can never be lost. Simple to train staff of basic functions of the system. Lots of great reporting for future projections and marketing.

Con's - Reporting for month end reconciliation purposes needs improving. We had been reconciling to the Trial Balances Report but there is definitely a glitch somewhere. We are not sure why our balances outstanding totals for previous months, that had already past, would change. It should not be changing historical data. This is the main reason for the 3 star rating. T

Do not like that you cannot see your check outs from the reservation screen. I know you can select "check outs" from the list on the left and get all of your check out for the day but I think it would make more sense to put a line through the middle of each day so you have a clear visual of which units are leaving and arriving rather than having to flip flop between the check out/in lists.

It would be nice if you could drag reservations to different units instead of having to go into the folio and transferring that way. Sometimes I can see that there is availability in another unit and it still won't let me transfer guest. I double check dates, refresh screen and still cannot make that unit available although I can clearly see it is.

Last time I checked the "work order" option was not functioning properly. I could create them but could never delete them as finished. Same with the housekeeping options.

Your system should also be able to integrate with the telephone system. We have an NEC and I cannot link my cash calling account software to it. So I have to have a separate program on my hard drive that I have to refer and add the telephone calls to the invoices separately.

If all of the functions and reporting worked properly this system would be amazing but unless you can get the reporting rectified or someone can give me a straight answer as to why its changing historical data we will be forced to look at another reservation program...which I don't want to do.

Vendor Response

by Frontdesk Anywhere on April 17, 2015

Hi Nicki,

Thank you for your feedback. It is appreciated!

I've followed up with our development team to ensure they are investigating the discrepancies you've noticed in your historical reports. As for the other items you mentioned, we have been working on these issues and you will see these problems eradicated as well as many other enhancements including drag and drop as features in upcoming releases of Frontdesk Anywhere.

Thank you again for your feedback.

Kind Regards,
John

Very Pleased

Mar 23, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part is the online booking/reservations that provide flawless organization of occupancy, checkouts, holds, etc. Though we are a small establishment, we never feel small regarding FDA customer service; from the beginning (over 2 years ago) our representative(s) have been supportive. As of late, we have had numerous necessary changes to our website which have been handled in a timely manner. It is nice to be able to edit the rate if necessary and have the ability to print out a "real" receipt which is needed by our many business travelers.

Cons: Would like to have one hour of face to face to ask questions about all the wonderful things this software can do!

Recommendations to other buyers: Ask for a demonstration and look at the YouTube videos they provide which are so helpful for creating various website/ social media links.

Satisfaction

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use and good value for money. Easy to install with adequate training and ongoing help and support when required.

Cons: There isn't really anything we don't like about the software - basically we need to utilise more of its resources and reporting but this is an in house issue!

Overall: Great set up. Excellent support team and always there when needed!

Great product, great support !

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great staff and product !

Pros: Ease of use. Works well on mobile platforms. Very quick and responsive tech support. Always there for you.Visual tape make its easy get snapshot of week or month.

Cons: Product needs some enhancements in the housekeeping module. The auto e-mail module needs work. It would be nice to be able to package other product .

Hotel Management

Feb 14, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the ease of day-to-day reservations and reports.

Cons: I do not like when you put in someones name - a million names pop. For example: If I put John Doe - ALL John's pop up even though I put the last name in. It is also very easy to accidentally click on a different name... then you have to start all over.

The Best PMS for Small to Mid-size property!

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is very user-friendly, and easy to use. The analytic part is all you need. The details in reports are adjustable, which is quite rare among some could based PMS. Customer service is very good.

Cons: Training in Bangkok office is a bit difficult for new staff who work in countryside, may be an online tutorial would help. In the future, if FDA develops their own Channel Manager system, would be easy for user to finish everything just one site.

Very User Friendly

Apr 30, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and customer support is the best features of this software

Cons: Like in any other softwares, you may encounter some lagging or difficulties. Nothing big though

Overall: We've been using it for more than 2 years now and I can say that it's very simple to use for a software that can provide detailed reports when you need it.

User Frinedly

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The availability of using it from your PC, phone, and tablet is a big help to user. The new app. (chat box) makes your inquiry much faster than calling the call center as all support team is very attentive.

Cons: If only the guest message is easy to edit and don't need to use a html, I hope that FDA do something about it.

Overall: I still like the features of FDA, even there is a difficulties in the guest message part. All information needed can easily edit from the admin part.

Perfect

May 21, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: -friendly, knowledgeable staff

-easy to use software

-specialized reports, catered to that specific property

Cons: I honestly cannot think of one con. FDA is more than happy to cater to the customer, and if there's a report that is not originally offered on the system, they will build one out especially for you. With that said, there's no way I can list a con. They always make sure to give the customer exactly what they want & need!

Overall: North Beach Village owns and operates over 30 boutique hotels, totaling 500+ rooms, in the Ft. Lauderdale Beach Area.As investors and not hoteliers, we really needed some guidance when it came to figuring out the best way to run our separate hotels as one large, resort style village. We knew we wanted a user friendly system for the staff but also wanted something that was sophisticated and could grow with our always expanding needs. FDA did not let us down!The cloud based system is ideal, as we move our reservation desks a lot.Options such as color coded reservation types (group, wedding etc) have let us easily prepare for the arriving party. Multi-property, yield management and channel manager options have enabled us to maximize our bookings and thus increase our profits. FDA has been with us every step of the way, providing everything from marketing suggestions to technical support.Their suggestions and support have helped to greatly improved our revenue stream and reputation.

quick action on ticket issue.

Jul 05, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: available in anywhere, anytime its cloud PMS , able to adjustment or modification of customer detail, can manage hotel in a real-time

Cons: payment method too complicated to handle would be good if payment and invoice are in the same function and also payment transfer bill hard to make payment .

Not User Friendly

Aug 16, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It has a friendly support team. Night Audit functionality is a breeze.

Cons: It lacks even the most basic functions of a PMS: Early check out is not possible. You can't check out a room the same day it has been checked in. This forces you to "hold" until it can be checked out. It has almost no options for reports that a front desk agent can print unless they have management access. Housekeeping room status is on a separate tab. This makes it difficult to quickly change a room status and often confuses the housekeeping department. Changing a room number is nearly impossible if the hotel is sold out. The system forces you to slot rooms like a puzzle. If no slots are open it is extremely difficult to change the assigned room number. You can make them unassigned but will receive a "sold out warning" and will still not be able to change the assigned number. The billing and creation of invoices is overly complicated and not intuitive. There is also no way to refund a charge processed via the POS.

The software also contains many glitches-housekeeping room status seems to change for no apparent reason despite the set rules. Invoices sent as an email fail to be delivered.

Overall: It is the least intuitive PMS I have ever used in my 15 years of industry experience. I do not believe the software was ever tested in a live hotel.

Smar and easy software

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Frontdesk Anywhere is a smart and easy software for Small to Mid-size property!

Cons: Frontdesk Anywhere is a smart and easy software for Small to Mid-size property!

Overall: Frontdesk Anywhere is a smart and easy software for Small to Mid-size property!

program is very user friendly

Oct 17, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: good visual, easy to use, has many functional features, can be customized, easy to set up and make changes.

Cons: some customization is limited. My staff will be able to elaborate. Reports (revenue, acruel, time period) still contains errors.

USING FDA FOR SCHEDULING OF 14 HOMES FOR A BUILDER.

Jul 24, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: PROS: ease of viewing the current schedule on tape chart, color coding gives a quick view of what is scheduled, on hold, blocked etc., housekeeping process is very easy and color coded to give easy view of what is dirty clean etc., auto email of confirmations and cancellations is a plus- time saver that was easily designed for our community complete with driving directions, can put a hold on dates for a guest if waiting for more information and change to a reservation when complete, blocking feature is nice when needed, support is great.

CONS: need to be able to VIEW the entire reservation screen when making a reservation - have to drag to open it EACH TIME to see the bottom selections: hold, block, reserve etc.; need cell for sales associate name - am using "Loyalty" cell in the mean time- would be nice to be able to alter that cell title; would be helpful to have a few cells that we could name as needed that would SHOW on the guest receipt to accommodate many different users, would like a rolling calendar on the left side instead of each individual month

Vendor Response

by Frontdesk Anywhere on July 24, 2015

Hi Janine,

Thank you for the review and your insightful feedback. We really appreciate hearing from you. It's our goal to bring more customizable options to users. Feedback from customers like you can indeed help shape how we develop and improve Frontdesk Anywhere in the future.

Thanks again and have a pleasant weekend.

Regards,
John

Very easy to use

Jan 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is clear and easy to navigate. When checking the system, the entire columns are self-explanation which made it simple even new joining staff can managed it well.

Cons: The system did not separate the income for total revenue in each period clearly. For example guest have booked and paid for the hotel on 8 Jan 18 but the booking date is 12 Jan 18. The revenue period from 1-10 Jan 18 will also include the revenue income of 12 Jan 18 which is quite misleading.

Overall: Less complicated easy to use

Super powerful property management system with a lovely front-end and great support & service.

Aug 06, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The backend functionality is incredible and the product support is amazing. FDA truly cares about my business and has been such a responsive, key partner in all ways. It's been a true pleasure working with them.

Cons: The Booking Engine needs a little updating on showing available vs booked inventory so the guest has more insight into potential alternative dates that may work for them if their preferred date is unavailable. Otherwise, it is fantastic.

Overall: A ton. It's key to my business in every way.

Frontdesk Anywhere- Literally anywhere!

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The hotel software Frontdesk Anywhere definitely has more pros than cons. You can access and check statuses using this this software via desktop, tablet, or smartphone!

Cons: The only con about this software is that it's main focus group is for the use of independent hotels or resorts, and not any that is a part of a chain.

FDA is an easy to use property management system.

Nov 10, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Clean user interface, cloud-based software (but an app for smartphone access would be appreciated) and outstanding customer service.

Cons: Lack of app for smartphone access, inability to stack yield management premiums and inability to drag-and-drop room assignments.

Easy to implement, easy to use and my staff loves it!

Apr 21, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I switched from another PMS to Frontdesk Anywhere six months ago and I am delighted with the results so far. First, the implementation was a breeze as their staff uploaded all my guest contact data from my former PMS. Then, training was pretty simple because the software is really intuitive and even if you are like me and don't like to read manuals and follow tutorials, it's fairly easy to figure out. Finally, the best part for me is that my front desk staff took to the new PMS quickly and easily. As a result, I get much better reporting out of it than what I got from my prior PMS. All in all I am very pleased with the software.

Cons: I have not found anything yet not to like. So far everything is good.

Recommendations to other buyers: Play with the demo for awhile and you will see how easy it is to use. That is all it takes.

Frontdesk have good easy to use functions. Good support from the support team. I like the training

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good functions, easy to use. Have a good number of Management and other reports. Easy to setting up the property,

Cons: The price could be lower for smaller less than five room bed and breakfast properties. I would have liked an automatic e-mail to be sent when there is an overbooking. A report generator will be definitely an area Front Desk can look at.

Easy to use

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FrontDesk Anywhere is completely customizable based on your property and needs. It is VERY user friendly. You can also have the option to view other properties that you manage which comes very handy when managing or overseeing multiple properties. Ties into GDS as well. Would highly recommend and a great value for the price.

Cons: There is nothing that I do not like about this software.

Great Team, Great Product, Great PMS!

Mar 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I personally met with awesome crew behind the company. They are creative, smart and fun loving people who are pleasure to work with.

Just like any software, the product can be updated with patches, fixes and it will continuously improve. But it's more difficult to change the people and culture. Good people at FDA can be trusted and I know they will come through if we ever have any problems. And that confidence in a company is not something easy to find.

FDA system is a turn key operations with minimal investment to start. The key selling point is that whole system is on the cloud. This means you can manage the hotel from anywhere, even from your cellphone. (Which is what I use most of the time.) Their reporting system is great with many options to dissect the data.

Overall I highly recommend it!

Vendor Response

by Frontdesk Anywhere on April 13, 2016

Dear Akira,

Thank you for your kind words. It has been a pleasure to work with you and the rest of the Mantra team. We're excited to continue delivering you the service you have enjoyed and build on that by bringing great new features and improvements in the near future.

Regards,
John

Great for our boutique hotel in Central America

Mar 26, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We decided to search out a cloud based reservations system to streamline operations at our boutique hotel property in Costa Rica. After much research we decided on Frontdesk Anywhere for its capabilities, price and excellent customer service. We have been very happy with our decision! The financial reports are a great help for our accounting department, the tape chart assists both our hosts and housekeeping department, and the arrival/departure report keeps us dialed in for check-ins and check-outs . We love the POS capabilities, the way we can customize many features for our specific needs and the way we can download customer details into spreadsheets. Whenever we have a question or concern the customer service has been first class with Skype conversations set up almost immediately or links provided by email which resolve any issues. We highly recommend Frontdesk Anywhere.

Vendor Response

by Frontdesk Anywhere on March 27, 2015

Dear Valerie,

Thanks so much for your positive review.

We're delighted you chose Frontdesk Anywhere for the Costa Rica Yoga Spa. If there is anything else we can do to serve you better, please let us know.

Have a great weekend!

Regards,
John

Extremely accommodating

Nov 20, 2014
5/5
Overall

5 / 5
Ease of Use

3.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The best thing about Frontdesk Anywhere (FDA) is their willingness to accommodate. If there is something that is not currently built into FDA, they do their very best to either find a work around or they actually will build it for you! The words "no" or "impossible" are just not in their vocabulary.

Cons: They are in CA, and sometimes the time change makes it difficult (I'm on the East Coast).

Recommendations to other buyers: This is perfect software if you only have one or two hotels. We run all 15 of our hotels as one resort, making it a little tough with FDA. For example, to do something as simple as adding a new user, I have to add to all 15 accounts. It would be great to be able to make changes once and have them populate across all accounts. However, we understand that this is because originally FDA was not meant for multiple hotels. In the past year, they have done an amazing job of building out various items specifically for our needs. No other reservation system would do this, which is why we love FDA.

Satisfied hotel user

Mar 08, 2011
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Awaiting implimentattion from Hilton(Hampton Inn) to SoftHotel (Baymont) ran into some delays and I needed a PMS to keep the hotel open without going to a pencil type check in/out process. I foudn Frontdesk Anywhere in Hotel Magizine, made a couple of phone calls to hotels that were using the system and spoke with Thomas Lyle asbout impementing it as soon as possible in the Hampton. We were due to change flags Dec 31, 2010 and we received the softwhere Dec 30, 2010. Started using the system immediately, Hampton shut their system off the next day. Few kinks starting out but support was very helpful. The system is very user friendly, even the GM could pick it up.

Cons: The system can generate a lot of reports, but not a complete audit where all areas balance out. If I had kept it longer then the two months, maybe I could have figured out the audit.

Overall: FIVE Stars

Poor customer support, but the platform is decent.

Dec 29, 2017
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Looks more modern than other software and has many reports for you to choose from. The sales team was nice.

Cons: Customer support is very poor. When my staffs call or email for questions, they feel that they are mistreated by the support team.

Meant for Independent hotels

Apr 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love that is was developed in San Francisco. The software comes with a commission-free Internet booking engine

Cons: Based on the reviews it looks like others have had the same issues as me, customer service could be improved.

So many features and options

Mar 24, 2015
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: This is my first experience with an electronic registration system. I find there is a lot of switching from screen to screen to complete one registration. It would be nice if the organization field would present a drop down of possible names. We have frequent repeat businessmen from one company. I cannot always remember the individual's name as they walk to the desk, but I remember the company.

I would like a monthly rate to just show a months billing on the invoice and not break it down to daily. This is not always the correct amount and I need to spend time going in to edit the rate.

We are learning more tricks to the system and ways to personalize it to our needs. Overall it has been a positive experience.

Vendor Response

by Frontdesk Anywhere on March 25, 2015

Hi Karen,

Thanks a lot for your positive review.

It is good to hear you're getting to grips with Frontdesk Anywhere. We do have plenty of new features and tweaks to the existing ones planned for our future updates. If you ever need any assistance please do get in touch with us.

All the best,
John

Similar to other online reservation software

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I used this software at a hotel I was working at over the summer. It was easy to learn, as I have used other hotel software and this was similar. The very best part of this software is that you can log into it anywhere from any computer. This was a benefit as the owners of the hotel had 3 hotels, so i could log into my account from any one of the hotels with the same log in and use the same software. Thanks!

Cons: Hopefully there will be a mobile app soon?!?! That would be great! Then I could be away from the computer and still log on.

good software for manage hotel

Dec 04, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - no install

- easy to use

- cloud software

- multiply user

- many function

- good service support

Cons: - many step for log in

- no mobile app

- don't support thai unicode tis 620 , windows 874 for template

Frontdesk Anywhere - Makes My Day

Mar 25, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Frontdesk is my first experience with an online reservation system. We have a smaller property, 29 units, and have been very pleased with Frontdesk Anywhere. We have been using this program for one year and I am still learning the many facets available through Frontdesk. The support team are very knowledgeable and always go the extra mile to help me understand using the program. I appreciate the integration of reservations from my web site and from other booking agents into our system....this feature alone makes my day much easier; but, there are many features to Frontdesk that I appreciate. I certainly encourage smaller and larger properties to look closely at Frontdesk Anywhere as an excellent tool in helping move a business forward.

Vendor Response

by Frontdesk Anywhere on March 25, 2015

Hello Suzette,

Thank you very much for the review and your positive endorsement of Frontdesk Anywhere.

It's a pleasure working with everyone at the Summer's Inn Ludington and we hope we can continue to do so for a very long time.

Kind Regards,
John

Reliable and Easy to use software

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Keeps on improving the product because it has potential.

Pros: Reliable and useful software for online booking and registration that can easily work in mobile phone. Excellent performance also of the technical support of this product.

Cons: Needs a little improvement in terms of features but not bad so far because it can easily use and helpful product with a good purpose.

Hal Keasler Owner Sea View Inn at the Beach Manhattan Beach Ca.

Jun 10, 2016
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Cloud based Pleasant Customer Service ---but unable to help.

Cons: Unable to locate guest reservations by email or phone#.Cannot send out Thank You letters with

hotel photo.Unable to drop & drag a reservation from 1 room to another if guest decides to stay longer and that room is requested. Chip processing is a problem on CC too. Very Frustrating

Overall: Promises,Promises,Promises that is all we receive. It is always going to be fixed by a certain date--

that date comes and goes and nothing gets done. They talk a good game but nothing gets accomplished.

Recommendations to other buyers: Get some people who can help you do the basic software improvements you NEED

Unreliable platform. Occasional double booking.

Nov 03, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: I've been using this software for three years now. No revenue management software despite their promise to have a system in place. Credit card processing charges are high due to lack of EMV compliance. Occasional double booking. Can never reach the sales rep. Trying calling their sales office. No one ever answers the phone. Probably due to their need to filter calls from angry customers.

Pros: Simple to use. Easy to set rate. Cloud based system. Customer support usually responds within 48 hours.

Cons: Credit card processing can not process as credit card present. Therefore must be charged a higher processing fee. Channel manager inventory update overhead is usually 5-10 minutes. No revenue management interface - Their website says they have it, but when I talked with Duetto, they said not available with Frontdesk.

Best Overall Value

Jun 03, 2011
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Ease of staff monitoring

Ease of data entry

Real time room status updates between departments

Ease of rate change and promotional integration

Cons: The only suggestion we would offer for future versions would be the integration of a seperate maintenance department module that would work side-by-side with the front desk and housekeeping portions of the platform.

Overall: After conducting a thorough review (including demostration periods) of more than a dozen hospitality management solutions, both web based as well as physically installed software, our organization concluded that Frontdesk Anywhere was, without a doubt, the best overall combination of useful feature richness, ease of set up & implementation and price. With a responsive and professional support staff, Frontdesk Anywhere is, in our opinion, one of the industry's best values.

Great all-inclusive software for our small business

Jul 14, 2015
5/5
Overall

5 / 5
Ease of Use

3 / 5
Customer Support

Comments: I manage a 40-room motel that we started from the ground up. I love Front Desk Anywhere- it's easy to navigate and has everything in it that I need to keep the property running smoothly every day. My only complaint is when I have a question and I click on the link to reach the customer service help desk, it takes me to the home page advertising the software with places to sign up for a free trial, but nowhere to sign in as a current subscriber. But we have a great IT consultant so I just whine at him until he fixes whatever is wrong. :) Other than that, I would recommend Front Desk Anywhere to anyone in the hospitality industry.

Vendor Response

by Frontdesk Anywhere on July 16, 2015

Hi Amy,

Thanks so much for your review. We're very happy to work with you and appreciate your patience when there is a hiccup. We're working on a fix for the issue you've encountered on the help desk.

Kind Regards,
John

Beautiful and helpful

Apr 02, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Got very nice and they call me back very quickly and I like that

Cons: Quick response and very helpful. They know what they are doing very well.

Recommendations to other buyers: Yes, I will recommend highly to a lot of people business owners.

Really like the overall user friendly ability of the software and the Support Team is the best!!!

Nov 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about the software is the user friendly options that provide a wide range of categories to choose from to print reports, update guest information, etc. and learning the program with a great Support Team makes all the difference and easier to learn.

Cons: What I like least abouth the software is having to reboot it often in order to get updates on guest bookings.

Overall: Easy Accessibility and Dependability.

Newly acquired B & B w/o a reservation program until now.

May 18, 2011
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Working with Frontdesk before our purchase convinced me I could do this. Within the first month I agreed to purchase and with the support I received from my service rep, Sean McDermott we were up and running in a short period of time. I can't thank Sean enough for his timely support. The more I use the system the more I can appreciate the thought that went into designing it.

Cons: Like to see a way to allow for rooms that we sometimes donate to worthy causes without applying prices that reflect income.

May have other suggestions after weeks and months of using your system but for now not many.

Overall: Highly recommend your product for price, ease of use and especially your helpful service dept.

This PMS is good overall and easy to use.

Jul 14, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: -It's good when it's Online Based, so that we could used with any PC, notebook wherever we are On Line

-Easy Access to lots of reports and Front Desk Function

-Software Support, Team Support is great to deal with and quite available at all time with good follow up

Cons: -On the Go improving the reports

-Sometime slow access. (Should be faster)

-The POS function should be combined/ compatible with other programs

Overall: On Line Based

Amazing User Friendly Software!!

Jul 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product was very user friendly and had every aspect we needed to enhance our vacation rental company. The calendar was so useful and it had every report we needed.

Cons: I loved every aspect of the software. The team and product are wonderful.

Recommendations to other buyers: The team at Front Desk has all the necessary tools to ensure easy transitions into this software. They are capable of giving you a easy user friendly guide and overall software so that companies can truly enhance their hotel businesses. I truly recommend this software!