# Frontdesk Anywhere Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Frontdesk Anywhere the right Reservations solution for you? Explore 121 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/84709/Frontdesk-Anywhere/reviews --- Frontdesk Anywhere 4.4 (121) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Frontdesk Anywhere Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews HS Henry S OwnerComputer Hardware, 2 - 10 employeesUsed the software for: More than 2 years. “Makes online booking so much easier!“ December 2, 2022 SH Suzette H Owner/OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Does not yet integrate/require all information from guests or online travel agencies“ May 22, 2020 SH Suzette H Owner/OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The agents from Frontdesk are always very responsive and our reservations have increased more than significantly since our partnering with them. “ May 22, 2020 PT Pitchapa T General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Some reports are too complex for front end user.“ May 14, 2020 SB Sarah B Property ManagerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Features are extensive; reports will give you everything you are looking for and then some. “ August 3, 2020 KB Kamal B General ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The ease of use is very important and reduces the training time for new recruits and the possibility of mistakes.“ July 5, 2020 ## Showing most helpful reviews Showing 1-25 of 121 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Delton S. Vice President Used the software for: Less than 6 months ### "Very intuitive software. A lot of functionality" November 23, 2017 5.0 Pros Reasonably priced. Easy to use. Built for hoteliers by hoteliers. No need for costly hardware. Team is very passionate and a pleasure to deal with. Cons Not accepted by major brands yet. If internet goes down, this would be worrisome. Overall not many complaints. Review Source DK Dorn K. Reservations Manager Hospitality Used the software for: 2+ years ### "Best and very flexible " February 24, 2020 5.0 This system is adapted to the new technologies and productivity. Pros I could work anywhere and anytime. Help to reduce human work and more productive. Cons Some functions not full and delays some of hotel required to changed Alternatives considered [Hotel Effectiveness](https://www.capterra.com/p/180410/Hotel-Effectiveness/) Reason for choosing Frontdesk Anywhere The flexibility, new technology and productive. Review Source NH Nicki H. General Manager Hospitality Used the software for: 2+ years ### "Has great potential" February 24, 2017 3.0 I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK. I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used and could manage the rates from one site. It did not take me long to get up and running and my staff caught on to the system quickly. Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Or they are resolved with the promise that they are "on it" or "looking into it". I still cannot use the Work Order function. It will not let me update the status of a work order and then archive it. I wish they had a "Today" button that would just take you back to the day you are on when you are processing future reservations. I wish you could see your check outs for the day from the "reservation tape" view. Right now you either have to select the previous day or use the check out options. This could be solved by extending reservation out halfway through to the next day. This way you could see the check out and check in on the same day. The reporting is terrible. Lodging Statistics Report doesn't even load. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. The last row of this report does not print out all on one sheet. I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. If there is....I want it. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! This would be extremely disappointing. Why would you treat your new customers better than your existing ones. I'm ok with paying more for a PMS where I can utilize all of its functions. It is also not compatible with my NEC phone system so I am losing out on telephone revenue. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient. Ultimately I just want to be able to use all the functions. If its there and I can see it it should work. Its like providing a lamp with no bulb to my customers. Pros User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site. Cons Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work. Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!! Review Source AD Amu D. General Manager Hospitality Used the software for: 2+ years ### "Great PMS" March 30, 2020 5.0 Pros It is intuitive easy to use and has everything I need. Cons The online booking engine is perfectly fine but it could be better Switched from [GraceSoft Easy InnKeeping](https://www.capterra.com/p/2421/Easy-InnKeeping/) Costumer service was not great. Updates were few and far between Review Source AL Austin L. General Manager Hospitality Used the software for: 1-2 years ### "Very Happy with Frontdesk Anywhere!" November 25, 2019 5.0 It has been a great experience. Pros Easy to use and has a lot of features and integrations that more expensive PMS systems do not have. Cons They are working on the reporting system in a newer version of the platform. Switched from [MyHMS](https://www.capterra.com/p/54488/MyHMS/) Autoclerk was not cloud-based although they have that product it had limitations. Also, Autoclerk was expensive. Review Source CM Chelsea M. Guest Experience Hospitality Used the software for: 2+ years ### "A PMS Startup Great for Small Businesses" December 9, 2019 5.0 I chose Frontdesk Anywhere, and have long been an advocate. I even pulled another Tulum hotel in as a client! I have experienced some frustration with the limitations of the software/customization capabilities, and the clunkiness of use on the user side of things (PMS) and the client side of things (IBE). Really, truly, having \[SENSITIVE CONTENT HIDDEN\] as a high-level contact who addresses our needs has been a huge bonus. Pros I love that FDA is easy to use, and that I can make modifications to many things that I need to modify (plus can get in the backend and modify HTML, etc). I don't think there are very many options in this price point for small businesses like ours, and I have enjoyed growing with the company. Plus, I love \[SENSITIVE CONTENT HIDDEN\]. She has been a rock for my team since the beginning. Cons Some things that I think should be customizable / better designed simply are not and I wish for a Spanish language backend that was fully functional, as much of my team is in Mexico, where our business is located. That might be a niche comment though :) Customer service has been notoriously unavailable on weekends, holidays, and outside of 9-5 PST work hours. I think they're making an effort to combat this on email support at least. I haven't tried to call in a long while because of my frustration around availability. Alternatives considered [GuestCentric](https://www.capterra.com/p/106230/GuestCentric/) Review Source VR Verified Reviewer Host 1 Construction Used the software for: 2+ years ### "Host Team for Del Webb at Dove Mountain" December 18, 2018 5.0 I am grateful for the technical support provided by India. She was patient and understood how to listen and help me make multiple rate adjustments from 2018-2019 and rally saved the Dove Mountain Hostess Team a lot of time. I wish all your technicians a "Happy New Year!" Enjoy the holidays with your families. Pros Front Desk Anywhere is an efficient and user friendly software. I appreciate the technical support. The more familiar one is with the software the easier it is to make adjustments. Your technicians are most appreciated for their depth of knowledge of how the software works. Cons I have no complaints to make. I look forward to the up-dated software. Review Source VR Verified Reviewer Sales Executive Hospitality Used the software for: 2+ years ### "Smar and easy software" December 18, 2018 5.0 Pros Frontdesk Anywhere is a smart and easy software for Small to Mid-size property! Review Source Maryam S. Operations Manager Used the software for: ### "Perfect" May 21, 2013 5.0 North Beach Village owns and operates over 30 boutique hotels, totaling 500+ rooms, in the Ft. Lauderdale Beach Area.As investors and not hoteliers, we really needed some guidance when it came to figuring out the best way to run our separate hotels as one large, resort style village. We knew we wanted a user friendly system for the staff but also wanted something that was sophisticated and could grow with our always expanding needs. FDA did not let us down!The cloud based system is ideal, as we move our reservation desks a lot.Options such as color coded reservation types (group, wedding etc) have let us easily prepare for the arriving party. Multi-property, yield management and channel manager options have enabled us to maximize our bookings and thus increase our profits. FDA has been with us every step of the way, providing everything from marketing suggestions to technical support.Their suggestions and support have helped to greatly improved our revenue stream and reputation. Pros \-friendly, knowledgeable staff -easy to use software -specialized reports, catered to that specific property Cons I honestly cannot think of one con. FDA is more than happy to cater to the customer, and if there's a report that is not originally offered on the system, they will build one out especially for you. With that said, there's no way I can list a con. They always make sure to give the customer exactly what they want & need! Review Source VR Verified Reviewer Hotel Front Desk Hospitality Used the software for: Less than 6 months ### "Similar to other online reservation software" April 25, 2019 5.0 Pros I used this software at a hotel I was working at over the summer. It was easy to learn, as I have used other hotel software and this was similar. The very best part of this software is that you can log into it anywhere from any computer. This was a benefit as the owners of the hotel had 3 hotels, so i could log into my account from any one of the hotels with the same log in and use the same software. Thanks! Cons Hopefully there will be a mobile app soon?!?! That would be great! Then I could be away from the computer and still log on. Review Source GP Gretchen P. Co-Owner Hospitality Used the software for: 2+ years ### "Great Hotel Booking Software" November 20, 2019 5.0 Pros The software is easy to learn and use, a most important feature when training new employees. It is comprehensive, unlike others we test drove, providing a depth of options and information to track. It's online accessibility from any computer is a must even for our small company. Cons While many pieces of information can be tracked, we do have a wish list of items that have not yet been included but may be in the future version. Review Source LP Lisa P. Manager Hospitality Used the software for: 6-12 months ### "Frontdesk Anywhere is an awesome software for Hospitality" April 8, 2020 5.0 Very please with the software, the reports and the customer service provided from their technical support team. Very easy to reach the service team when ever I have a question. Pros Being that Frontdesk Anywhere can be accessed from anywhere :) it allows us to access, view, make changes quickly and easily. We are not limited to helping guest only during regular business hours and everything can be managed in house. As General Manager I can access report, check the daily transactions and pretty much anything else I need to from anywhere in the world. Cons We have been using Frontdesk anywhere since 2013 and I am totally pleased with the software and customer service. I would not change a thing. Review Source SN Sid N. GM Hospitality Used the software for: 2+ years ### "It can save your time" April 7, 2020 5.0 Pros Frontdesk Anywhere is easy, convenient and reliable software. We are using it for more than 4 years. The most thing I like in this PMS is payment system and reporting system. Cons There are many areas of improvement like there should be one report that include all four reports: Manager's report, Trial Balance, check inhouse, and CC payments. Review Source EA Edwin A. Sale Executive Hospitality Used the software for: 1-2 years ### "User Frinedly " April 17, 2019 5.0 I still like the features of FDA, even there is a difficulties in the guest message part. All information needed can easily edit from the admin part. Pros The availability of using it from your PC, phone, and tablet is a big help to user. The new app. (chat box) makes your inquiry much faster than calling the call center as all support team is very attentive. Cons If only the guest message is easy to edit and don’t need to use a html, I hope that FDA do something about it. Review Source PT Pitchapa T. General Manager Hospitality Used the software for: 1-2 years ### "Amazing PMS for hotelier" May 14, 2020 5.0 Pros I have been using FDA for 2 years. It’s super functional, user friendly and effective for us as Small hotel. Reports are well organised and helpful for analysis. Yield function in PMS is also help us with better ADR and revenue. Support team is also helpful. Cons Some reports are too complex for front end user. Review Source AN Apiram N. Revenue Manager Hospitality Used the software for: 1-2 years ### "Function of product" May 19, 2020 4.0 good. I'm satisfied with your product. Pros easy to use . Not complicated and easy to contact support team Cons sometime there is no instruction or video to teach some function. At least FAQs to instruct user basic information. Review Source PC Porntip C. Managing Director Hospitality Used the software for: 1-2 years ### "The Best PMS for Small to Mid-size property!" September 11, 2018 5.0 Pros The program is very user-friendly, and easy to use. The analytic part is all you need. The details in reports are adjustable, which is quite rare among some could based PMS. Customer service is very good. Cons Training in Bangkok office is a bit difficult for new staff who work in countryside, may be an online tutorial would help. In the future, if FDA develops their own Channel Manager system, would be easy for user to finish everything just one site. Review Source ML Maria L. Office Manager Hospitality Used the software for: 2+ years ### "Very Pleased" March 24, 2015 5.0 Pros The best part is the online booking/reservations that provide flawless organization of occupancy, checkouts, holds, etc. Though we are a small establishment, we never feel small regarding FDA customer service; from the beginning (over 2 years ago) our representative(s) have been supportive. As of late, we have had numerous necessary changes to our website which have been handled in a timely manner. It is nice to be able to edit the rate if necessary and have the ability to print out a "real" receipt which is needed by our many business travelers. Cons Would like to have one hour of face to face to ask questions about all the wonderful things this software can do! Review Source KW Kerry W. General Manager Hospitality Used the software for: 2+ years ### "Easy to use" February 12, 2019 5.0 Pros FrontDesk Anywhere is completely customizable based on your property and needs. It is VERY user friendly. You can also have the option to view other properties that you manage which comes very handy when managing or overseeing multiple properties. Ties into GDS as well. Would highly recommend and a great value for the price. Cons There is nothing that I do not like about this software. Review Source BC Blair C. Front Desk Hospitality Used the software for: 1-2 years ### "Frontdesk Anywhere- Literally anywhere!" March 22, 2018 5.0 Pros The hotel software Frontdesk Anywhere definitely has more pros than cons. You can access and check statuses using this this software via desktop, tablet, or smartphone! Cons The only con about this software is that it's main focus group is for the use of independent hotels or resorts, and not any that is a part of a chain. Review Source SP Sopheap P. Mr Hospitality Used the software for: 6-12 months ### "Excel your work " March 1, 2020 5.0 Pros Cloudbase, can export to excel and import Journal to my QUICK BOOK Cons Important Journal to my Quick Book, can access from anywhere, can see report everywhere by using telephone. Review Source LH Lance H. Reservations Manager Hospitality Used the software for: Less than 6 months ### "Frontdesk - Okay, but not enough" August 3, 2018 3.0 Pros Frontdesk Anywhere is a decent Property Management System that also helps you manage your relationship with OTAs. It has great reporting features, a nice back end user interface, decent front end user interface, and automated emails. Cons Frontdesk Anywhere lacks an availability calendar for its front end users, which is something that should be standard with any booking engine. It doesn't offer promo or group code features, the support features are minimal, and the price is not competitive. Review Source AP Akira P. General Manager Used the software for: ### "Great Team, Great Product, Great PMS!" March 21, 2016 5.0 I personally met with awesome crew behind the company. They are creative, smart and fun loving people who are pleasure to work with. Just like any software, the product can be updated with patches, fixes and it will continuously improve. But it's more difficult to change the people and culture. Good people at FDA can be trusted and I know they will come through if we ever have any problems. And that confidence in a company is not something easy to find. FDA system is a turn key operations with minimal investment to start. The key selling point is that whole system is on the cloud. This means you can manage the hotel from anywhere, even from your cellphone. (Which is what I use most of the time.) Their reporting system is great with many options to dissect the data. Overall I highly recommend it! Review Source Response from Frontdesk Anywhere April 13, 2016 Dear Akira, Thank you for your kind words. It has been a pleasure to work with you and the rest of the Mantra team. We're excited to continue delivering you the service you have enjoyed and build on that by bringing great new features and improvements in the near future. Regards, John CV Chayanon V. Owner Used the software for: 6-12 months ### "Poor customer support, but the platform is decent." December 29, 2017 4.0 Pros Looks more modern than other software and has many reports for you to choose from. The sales team was nice. Cons Customer support is very poor. When my staffs call or email for questions, they feel that they are mistreated by the support team. Review Source SP Scott P. Board Chairman Used the software for: ### "Best Overall Value" June 3, 2011 5.0 After conducting a thorough review (including demostration periods) of more than a dozen hospitality management solutions, both web based as well as physically installed software, our organization concluded that Frontdesk Anywhere was, without a doubt, the best overall combination of useful feature richness, ease of set up & implementation and price. With a responsive and professional support staff, Frontdesk Anywhere is, in our opinion, one of the industry's best values. Pros Ease of staff monitoring Ease of data entry Real time room status updates between departments Ease of rate change and promotional integration Cons The only suggestion we would offer for future versions would be the integration of a seperate maintenance department module that would work side-by-side with the front desk and housekeeping portions of the platform. 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