# Page 4 | Frontdesk Anywhere Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Frontdesk Anywhere the right Reservations solution for you? Explore 121 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/84709/Frontdesk-Anywhere/reviews --- Frontdesk Anywhere 4.4 (121) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of Frontdesk Anywhere ## Showing most helpful reviews Showing 76-100 of 121 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KH Kirsten H. Hospitality Used the software for: ### "Absolutely worst customer service" January 23, 2015 1.0 Pros Good platform in theory for a small hotel or inn, but riddled with problems and customer service issues. Cons Absolute worst customer service. I have so many outstanding issues that never get resolved and that have a guest-facing impact. I constantly have to follow up to get any resolve. I have had urgent problems where the system was not functioning properly. In particular, there are still many many glitches with the group reservation functionality, and it takes days to get help. This is often too late for me if a potential guest is asking for something. While they claim to be rolling out improvements on this soon, the date constantly changes. Review Source Ana L. Co Owner Leisure, Travel & Tourism Used the software for: I used a free trial ### "Great Software" February 9, 2019 5.0 Pros I only trial this software when I was looking for a PMS. I really enjoyed it's features and easy of use. Very complete. Unfortunately it didn't fullfill all my business needs Cons It wasn't flexible enough to my needs since I manage a Guesthouse and apartments Review Source ML Maria L. Manager Used the software for: ### "A Happy Client" November 26, 2012 5.0 FrontDeskAnywhere is highly recommended by the staff of Deerfield Inn, North Carolina. We are very pleased and secure with the service that is provided and are enjoying online reservations and many compliments regarding our website. Pros From the beginning stages to the full implementation of our website, FrontDeskAnywhere has been totally accommodating at every turn. Our representative, Nadim, has been available to the many questions that arose...and had answers! Now that we are "live" and establishing our upgraded business, Nadim is supportive and involved in our progress. FrontDesk is highly recommended! Cons Deerfield Inn does not have any cons regarding FrontDeskAnywhere. Review Source SM Sheila M. Manager Used the software for: ### "been using the system for about six months. Front end user and administrator, setting up rates, etc" July 24, 2015 4.0 some things could use more flexibility, like headings for reservation confirmations to be customized, for example. Reports for tax purposes have been an issue but this is being or has been resolved, I believe. Direct connects to OTAs has worked seamlessly, integration with payment gateway is easy and consistently performing well. Setting up rates, seasons, close-out dates took some work until I became more familiar with the product. Looking forward to seeing what comes next! Review Source Response from Frontdesk Anywhere July 24, 2015 Hello Sheila, Thanks very much for your review. We're working hard to bring more flexibility to the system and you'll soon see more customizable options. We're glad to hear you've enjoy the first six months of using the system and hope that the next six will be even better. Kind Regards, John MM Moti M. Owner Hospitality Used the software for: 2+ years ### "Beautiful and helpful" April 3, 2015 5.0 Pros Got very nice and they call me back very quickly and I like that Cons Quick response and very helpful. They know what they are doing very well. Review Source cH coty H. Partner Hospitality Used the software for: Less than 6 months ### "FDA Review " December 4, 2019 4.0 I've had a god experience over the past 6 months. However, I've never used another system. Pros The display and optionality is easy to navigate. Cons Functionally seems to be lagging. We'd like to do more. Reason for choosing Frontdesk Anywhere Other hotels in their portfolio. Review Source KC Kirt C. General Manager Used the software for: ### "All Star Property Management System" April 2, 2015 5.0 I have worked on numerous hotel property management systems during my career and I have not come across a system more user friendly, easy to learn, and versatile than Front Desk Anywhere. This program has increased the efficiency of my staff allowing them to focus directly on guest service. The ability to access the property from anywhere, even on my iPhone, has allowed me to increase sales, quickly respond and resolve service issues and increase guest satisfaction. The best thing about this software is the team behind the system. They are available, always willing to help and they are committed to our success. Review Source Response from Frontdesk Anywhere April 3, 2015 Hello Kirt, Thank you so much for your kind words. We appreciate your business and are glad that we can make life easier for you. All the best, John NT Nunthapat T. General Manager Hospitality Used the software for: 6-12 months ### "This PMS is good overall and easy to use." July 14, 2017 4.0 On Line Based Pros \-It's good when it's Online Based, so that we could used with any PC, notebook wherever we are On Line -Easy Access to lots of reports and Front Desk Function -Software Support, Team Support is great to deal with and quite available at all time with good follow up Cons \-On the Go improving the reports -Sometime slow access. (Should be faster) -The POS function should be combined/ compatible with other programs Review Source DK Daryl K. CEO Hospitality Used the software for: Less than 6 months ### "I work with ease 24/7 after using Frontdesk " April 19, 2017 4.0 I would recommend this software for all business owners on the move and who would like to boost their business activities. Pros The cloud version makes it possible for me to manage my business on the go. The interface has such a easy layout, everything is at your fingertips. Strong reporting capabilities. Cons More API integrations Needed. Integration with own bookkeeping software would make the system the best. Review Source DG Damien G. Used the software for: ### "Small inn using Frontdesk Anywhere" September 30, 2015 5.0 Overall, we've been very pleased with the ease of use, training, analytical power, and customer support of Frontdesk Anywhere. From implementation to on-going service needs, we have received excellent support. The system is intuitive, our staff was easily trained, and we are able to derive a wealth of statistical information to help us manage our revenue. For a 15-room inn on a beach, we needed cloud software that was sophisticated, but also manageable and reliable. After researching and interviewing over 10 comparable platforms, we ultimately chose Frontdesk Anywhere and are pleased with the results. Review Source Response from Frontdesk Anywhere October 1, 2015 Dear Damien, thank you so much for your positive review, and your kind words on our support team. Best Regards, Sophie. RP Ryan P. GM Used the software for: Less than 6 months ### "the support staff has been a great help, she always takes care of what we need. Her response are quickly and" November 8, 2017 5.0 Pros The ability to use it anywhere, especially from home. A simple system that is easy to train with. It's functionality with OTAs is very helpful with self assigning rooms. I could use some help more on the refund and adjustment side of things though. Cons Not being able to pull up previous profile notes especially if there was a guest issue last time they stayed. Review Source DP David P. Used the software for: ### "Obscure, arcane, complex, complicated, contradictory and apparently the best you can get." April 3, 2015 3.0 I'd be screwed without this program but it's got a long way to go before I'd call it "user friendly". It's complexity merits some training just to use the basic functions but I was given the keys and told to just start driving, lots of accidents. It has been a horribly frustrating learning curve. When I call customer service it sometimes takes days to get a call back. I will say that the folks on the other end are generally friendly and helpful. Review Source Response from Frontdesk Anywhere April 3, 2015 Hi David, Thanks for your review and for the feedback. We're working on plenty of new support documentation and videos too which I think will be of great benefit to you and all our customers. Feel free to contact me anytime you need help. Regards, John RG Ramon G. CEO Used the software for: ### "Most flexible solution available on the market" March 24, 2015 5.0 After 6 months of intense use of Front Desk Anywhere, I can only have good things to say about the Software. It's simply what we were looking for: a platform that allows us to manage different properties in different devices (PC, Ipad, Smartphone). It's easy to use and this helped us in decreasing the number of hours in staff training, since everybody can learn it in just a couple of hours. Totally recommended Review Source Response from Frontdesk Anywhere March 25, 2015 Hello Ramon, Thank you very much for your review. We're delighted to hear that your experience of Frontdesk Anywhere has been a positive one for you and your staff. Please do let us know if we can assist you with anything else in the near future and beyond. Kind Regards, John LD Laura D. Hospitality Used the software for: ### "Happy with the transition to this cloud-based product." February 4, 2015 3.5 Pros The software is easy to learn, and the layout is great. Cons Support has been a little sketchy. There are some issues that I'm hoping will be resolved with the new rollout. I can't wait for that. After that is in place, I will have a better idea of how much I like the product. Review Source KS Kamal S. President Real Estate Used the software for: 2+ years ### "Great product, great support !" November 16, 2017 5.0 Great staff and product ! Pros Ease of use. Works well on mobile platforms. Very quick and responsive tech support. Always there for you.Visual tape make its easy get snapshot of week or month. Cons Product needs some enhancements in the housekeeping module. The auto e-mail module needs work. It would be nice to be able to package other product . Review Source AG Amanda G. AGM Hospitality Used the software for: Less than 6 months ### "Good and Practical System, Especially for Small Hotels" November 16, 2016 4.0 This system served our 28 room property great. It as lots of added features such as yeild management that are hard to come by in other systems. The interface is easy to use and easy to train staff in. All modifications can be done in the admin panel. Pros Ease of use Cons Multi-property use could be better Review Source MS Meg S. Front Desk Manager Used the software for: ### "Frontdesk Anywhere is my only experience with a online reservation system." August 3, 2015 4.0 Max Braz is the best at customer service. He has walked us through patiently and has remained with us throughout the year. Max always returns calls and is available to discuss our needs. I really like this system. Review Source Response from Frontdesk Anywhere August 4, 2015 Hi Meg, Thanks a lot for your review. We really enjoy working with you. Regards, John mH michelle H. Used the software for: ### "Everyone should use Front Desk" July 16, 2015 5.0 Our resort recently switched over to FD and we are very satisfied with the product. Very easy to use. If I do have a question on something, the customer service is always helpful. Johnny is our account rep and he is very patient, knowledgeable, and always available ! He deserves a promotion with dealing with all our questions. Highly suggest and would recommend to all. Review Source Response from Frontdesk Anywhere July 16, 2015 Hi Michelle, Thank you for your great review. We're delighted to know you're enjoying our service. I'll make sure to tell Johnny that he is due a pay raise :) Regards, John JT Johannes T. Manager Used the software for: ### "A great support worldwide" April 3, 2015 5.0 We are a nice inn in Ockholm Germany and we were using some installed based softwares from local companies until we found Frontdesk Anywhere. They have a dedicated team in Europe which helped us find answers to all our questions within a day. We are still learning more from them but so far we like them a lot. Review Source Response from Frontdesk Anywhere April 3, 2015 Thank you Johannes, Cloud based systems are a little bit different from your previous installed based software. They are more reliable and easier to use but requires you to be connected to the internet in order to use them. NI Natthapon I. GSA Hospitality Used the software for: Less than 6 months ### "Easy to use and good system" June 6, 2017 5.0 Pros Easy to use with modern look. It is also great that it can be used anywhere on any devices with internet browsers. Cons The payment method is too complicated. I wish it is easier and less time consuming to make a payment. Review Source KR Karen R. General Manager Used the software for: ### "Use software to book hotel rooms" March 24, 2015 5.0 Software is very user friendly and if I have any questions, customer support is always there to help with clear and concise answers. I particularly like the videos Max Braz, our representative, sends to explain how the software works. Review Source Response from Frontdesk Anywhere March 25, 2015 Hey Karen, Thanks a lot for your positive review. We appreciate it! I'll be sure to tell Max that you spoke kindly of him. He and the rest of our team are always happy to assist. We look forward to working with Hotel Dylan for quite some time. Best of luck of luck to you. Regards, John NT Nicole T. Director of Guest Relations Real Estate Used the software for: 6-12 months ### "Amazing User Friendly Software!!" July 24, 2015 5.0 Pros The product was very user friendly and had every aspect we needed to enhance our vacation rental company. The calendar was so useful and it had every report we needed. Cons I loved every aspect of the software. The team and product are wonderful. Review Source MS Maryam S. Hospitality Used the software for: ### "Extremely accommodating" November 20, 2014 4.5 Pros The best thing about Frontdesk Anywhere (FDA) is their willingness to accommodate. If there is something that is not currently built into FDA, they do their very best to either find a work around or they actually will build it for you! The words "no" or "impossible" are just not in their vocabulary. Cons They are in CA, and sometimes the time change makes it difficult (I'm on the East Coast). Review Source GN Graeme N. Reservations Manager Used the software for: ### "Using FDA for 3 different buildings" March 18, 2016 4.0 Pros: nice work flow, intuitive, performs most functions well. Cons: Very slow to load groups and long term bookings. Slow to show available rooms when switching reservations around. Glitches in Booking Engine when loading multiple seasons. Review Source Response from Frontdesk Anywhere April 13, 2016 Hi Graham, Thanks for your review. We appreciate your insight into the system and the patience you have shown when it has not performed to your full expectations. Your insights are actively helping us improve. Kind Regards, John SP Sydney P. Manager Used the software for: ### "It is very easy to use and the customers love it too. Customer service is outstanding." May 11, 2015 5.0 This whole system is easy to use and easy to train our new employees. The customers are finding it super easy to use when they go on line to make their own reservation. If I do have a question, I can call the customer service line and get immediate help and they are always nice and helpful. Review Source Response from Frontdesk Anywhere June 1, 2015 Hi Sydney, We're very happy to receive your positive review. It is a pleasure to work with the Lopez Islander team. Thanks so much for your kind words. Best Regards, John & Max Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.