--- title: "AudienceView Unlimited Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AudienceView Unlimited Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/84798/AudienceView/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # AudienceView Unlimited Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) AudienceView Unlimited ## What is AudienceView Unlimited? AudienceView Unlimited is in more than over 170 athletics, arts & entertainment clients representing more than 500 venues. AudienceView's core value proposition is twofold enable clients to maintain control of the valuable information pertaining to their fans and patrons by using fully integrated and modern technologies, while delivering a significant return on investment by allowing organizations to retain all of the service charges associated with external ticketing services. ## What is AudienceView Unlimited used for? [Ticketing](https://www.capterra.com/ticketing-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$1200 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AudienceView Unlimited?[Manage this product listing](https://www.g2.com/products/audienceview-unlimited/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AudienceView Unlimited 3.2 (11) VS. [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price CA$1200 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (11) Ease Of Use 4.8 (5,835) Value For Money 1.8 (4) Value For Money 4.9 (3,609) Customer Service 2.9 (10) Customer Service 4.9 (3,336) ## AudienceView Unlimited alternatives Highest Rated [4.9 (597)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (276)](https://www.capterra.com/p/47852/ThunderTix/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (194)](https://www.capterra.com/p/9322/Tix/reviews/) Starting price $0.25 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/84798/AudienceView/alternatives/) ## FAQs about AudienceView Unlimited Overview ### Which roles and teams benefit most from AudienceView Unlimited? AudienceView Unlimited is most used by venue directors, ticketing managers, and audience services teams overseeing sales, patron support, and event operations. Performing arts coordinators and athletics ticket office staff manage ticket inventory and attendee access, while marketing operations and sales leaders use customer data to plan campaigns, track demand, and improve service delivery. Answer based on 11 reviews Overview ### What company size and specific industries is AudienceView Unlimited built for? AudienceView Unlimited is designed for arts organizations, sports venues, theatres, and academic institutions that need a single platform for ticketing and event management. It is best suited to organizations of any size in these sectors that manage multiple events and ticket operations from one system. Features and Usability ### What are the key features of AudienceView Unlimited? AudienceView Unlimited offers event management, online ticketing, mobile ticketing, onsite ticketing, and kiosk ticketing for sales and admissions. It also includes seating map, season tickets, ticket reservations, barcode/ticket scanning, point of sale (POS), concessions management, customer data management, promotions management, dynamic pricing, reporting/analytics, employee management, print-at-home, and website management. Getting Started and Support ### What training and onboarding options does AudienceView Unlimited offer? AudienceView Unlimited provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote learning, webinars present scheduled training topics, and documentation offers written reference material for ongoing use. Getting Started and Support ### What customer support options does AudienceView Unlimited offer? AudienceView Unlimited provides 24/7 live rep support and chat. Users can contact support at any time through either channel. No reviewer feedback about support experience is available, so no claims can be made about response times, helpfulness, or common issues. ## Features AI summary Based on 3,861 Ticketing reviews Capterra reviewers point to the following as the ticketing features buyers care about most: - **Event Ticketing** (**69%** of reviewers rated this feature as critical) - **Online Registration** (**61%**) - **Online Registration** (**61%**) AudienceView Unlimited includes other ticketing capabilities that reviewers also consider important, such as **Ticket Reservations** (**59%**). This feature helps organizations manage advance bookings, control seat availability, and handle attendee demand more efficiently, giving teams a clearer way to organize sales and plan for upcoming events. Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Customer Data Management Searchable repository of information about clients Dynamic Pricing Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Employee Management Track employee schedules, availability, and performance across projects and tasks Event Management Schedule and manage the logistics of activities and other gatherings Kiosk Ticketing Obtain tickets via Kiosk upon arrival at event AudienceView Unlimited 17 features ### All Features - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Customer Data Management: Searchable repository of information about clients - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Management: Schedule and manage the logistics of activities and other gatherings - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - Ticket Reservations: Create and manage ticket reservations for various events - Website Management: Built-in website builder or integration with third-party site --- Features 3.0 (6) 3.0 Based on 6 reviews ## Pricing Value for money 1.8 (4) Basic CA$1,200 Per User,Per Month Value for money 1.8 (4) 1.8 Based on 4 reviews ## Support, customer service and training options Customer Service 2.9 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.9 (10) 2.9 Based on 10 reviews ## User reviews Overall rating 3.2 Based on 11 reviews Filter by rating Counts reflect reviews available in this feed. 5(2) 4(3) 3(3) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful OC Office Coordinator Office Coordinator Used the software for: 3-5 years ### "Manageable software but unsatisfactory" 3.0 November 1, 2019 Overall, it's a tricky software to use and can cause confusion and more problems than its worth. Wouldn't recommend. Pros I cannot say that this is my favorite software by a long shot but I will note some of the benefits of using Audience View in previous positions: -It will not delete any account unless a bunch of prompts are answered so the likelihood of losing a patron's transaction history and account information is very minimal. -Seat maps do allow you to move patrons seating in a somewhat concise manner. -Accounts do allow for birthday reminders/anniversaries, etc. Cons The downsides of Audience View are unfortunately longer with the following being: - It's a really counter-intuitive system that is both cumbersome and can be a problem in not processing transactions. - While it doesn't delete accounts easily, it is very temperamental when trying to find an existing patron. This causes for duplicate accounts to be made and serious confusion for patrons and administrators. - Access to gift certificates, reprinting tickets and anything outside of the minimal transaction process is so difficult. It becomes an elongated process and is more annoying than helpful. DI Director Director ### "Top-of-the-line Ticketing Software" 5.0 May 17, 2017 I've had the benefit of working with this software at two organizations in different locals; this is by far the most flexible and powerful ticketing system I have seen thus far! The versatility offered by the AudienceView platform makes it good solution for Arts, Athletics, and Academic ticketing needs, as well as more complex ticketing events such as large-scale concerts, commencement ceremonies, and even film festivals. The built-in correspondence tool is a strong component of the product offering and is something my organization has come to rely on. It has allowed us to develop a more frequent, targeted relationship with our customers through-out the ticketing experience. It also works in unison with the membership tool, which can be configured to handle our subscriptions, memberships, ticket passes/packages, and more. Once our guests have enjoyed the event we're presenting, the software has a diverse set of reporting tools that can isolate and refine our data - the sky is the limit. One last important tool to note is the online content management tool. We operate multiple white-label branded websites from the system with ease. I will say that, due to the strength of the product and diverse set of tools offered, training for use (on all levels) may need to be emphasized initially; however, once you and your staff have a firm grip on how to navigate the system, it becomes very intuitive to use. The best part (from an organizational standpoint) is that the platform doesn't require a engineering degree to use - the user interface is very friendly. AudienceView has a strong commitment to their clients and is constantly pushing the envelop on what the their platform can do. While I'm excited to be working with this platform day-to-day, the continual flow of improved/new functionality being implemented always keeps me moving forward. Can't recommend enough! CO Coordinator of the Performing Arts Center Coordinator of the Performing Arts Center Used the software for: 1-3 years ### "Do not reccomend" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 13, 2020 I completely understand the need to hold additional funds to cover potential refunds. However, your system should be more than capable of paying out events that clearly occurred. You are asking for "proof" of the events in paperwork that is held on your own system. This decision heavily implies that you do not have the funds available to payout all events as they occurred. This is a huge red flag to anyone using your systems, and until we receive funds for our events I would never recommend Audience View or any of its subsidiaries. Pros After review many different ticketing companies we signed up with Vendini when our theater opened in 2019. There were better deals out there, but Vendini appeared to have a decent interface and pretty extensive reporting options. They also gave us a lot of free equipment to get started. Vendini was recently obtained by Audience View. Cons It turned out that the interface for the box office application was actually outdated. While there are many reporting options, it is clearly not intended to help you reconcile penny for penny where funds are going to. I am most disgusted by the recent requirement from Audience View that all organizations must submit a "settlement request form" to receive their funds. According to them, due to Covid, they have decided to suspend all outgoing payments from events until they can personally review the status of each case. This includes events that took place well before the outbreak and are simply waiting on their reserve payout (5% after 90 days). We are being required to submit this form weekly until it can be determined they are legitimate payouts. MO Manager of Audience Services Manager of Audience Services ### "Highly customizable software meets the needs of our unique organization. " 4.0 May 17, 2017 AudienceView has allowed our Off-Broadway theater and subsidiary ticketing company to customize a one-of-a-kind CRM system. Due to the unique structure of our business, we have worked closely with the team at AudienceView to harness the product to great success. The flexibility of the application along with the integrated email marketing tool are just a sample of the strengths that this product has to offer. Our organization highly values the amount of data that can be collected and stored on our customers. This allows us to research and target specific segments without leaving the application. AudienceView values their customers and are open to feedback from their users. They have created and continue to foster an online community for support as well as user to user communication. This has been an invaluable asset to our organization. I would recommend this production to organizations of all sizes. MA Manager Manager ### "AudienceView meets the needs of our university" 4.0 May 17, 2017 AudienceView is a great platform that meets the needs of our university. The pros: We provide ticketing for all events on campus and AV gives us the flexibility to tailor our website and programming to give the client/department the look and feel they are looking for. The support staff is very helpful and attentive. The business reporting is very thorough allows us to report on just about everything. Access control/scanning works well. The correspondence/e-mail marketing function is very helpful and allows us to communicate and market to our potential audience. Cons: I wish we could integrate with our campus ID system and allow a student ID to function as their ticket for some events. Hopefully that functionality will be possible at some point. MO Marketing Ops Marketing Ops Used the software for: Less than 1 year ### "O.K tool for event management" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 February 23, 2021 Overall, OK experience. I feel like there are a lot of manual processes that need to happen due to the fact that there is no native ESP. Pros We recently switched to Audience View from Vendini since the acquisition, and I must say it has a much better dashboard and easier way to manage tickets than Vendini! Cons There is no native email marketing function like Vendini had. You have to get an external ESP in order to send an email. SU Supervisor Supervisor Used the software for: 1-3 years ### "Terrible Support Team" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 2, 2021 Terrible. Pros Nothing Cons You can call till you are blue in the face, no one will answer the phone unless you leave multiple messages. You can email, they won't respond. I was told flat out they turn the phones off during business hours. How professional of them TA Teaching Artist Teaching Artist Used the software for: Less than 1 year ### "To many steps to get one thing done" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 December 5, 2018 Pros I like how it is all online. I am able to access it anywhere and fix something. Cons You have to go through so many steps to get one thing done. We use this to sell tickets for our patrons and when I want to set them up with tickets, I have to go through 10 different steps to get to the person. Then when you get the show selected, need to make sure you always click the "update" button or it messes the whole order up. Just needs to simplify some of the steps to get the process done smoother AD Assistant Director, Sales & Service Assistant Director, Sales & Service ### "AV is very user friendly, easy to learn, and a powerful resource to assist your organization." 4.0 May 17, 2017 AudienceView has been an extremely powerful tool for us. While our main goal is to sell tickets, we are also able to sell merchandise, accept donations, and integrate AV with other department's software to get accurate data transmitted each day. Not only is it beneficial to our Sales & Service office; Marketing staff can easily access sales reports and our Development officers can get a quick biography of a donor or prospect while also having the ability to view their ticket history. AudienceView has allowed us to come up with creative solutions to offer new products, conduct event registrations and other memberships, and increased communication and efficiency within our organization. DI Director Director Used the software for: Less than 1 year ### "AudienceView " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 14, 2021 My experience has been a complete nightmare. Pros AudienceView may have very nice features, but it is not suitable for smaller non-profits. It is strange to me that they bought out Vendini who was very well suited to smaller non-profits like mine. Cons AudienceView bought out Vendini, a company that really took care of small non-profits like the one that I am running and in the process not only ruined our ticketing platform, but rendered our ability to reach out to our audience nearly impossible. All efforts to export my contacts proved fruitless, and the instructions that audienceview gave me to export my contacts so that I could go elsewhere were useless. On top of that the pricing for AudienceView is completely out of reach for smaller ensembles like mine. [View all Reviews](https://www.capterra.com/p/84798/AudienceView/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.