AudienceView

AudienceView

4.5 / 5 5 reviews

Who Uses This Software?

AudienceView is a system designed for the Arts ,Sports, Theatres, and Academic institutions that want to run all tickets and events on a single platform.


Average Ratings

5 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • AudienceView
  • www.audienceview.com/
  • Founded 2002
  • Canada

About AudienceView

AudienceView is in more than over 170 athletics, arts & entertainment clients representing more than 500 venues. AudienceView's core value proposition is twofold enable clients to maintain control of the valuable information pertaining to their fans and patrons by using fully integrated and modern technologies, while delivering a significant return on investment by allowing organizations to retain all of the service charges associated with external ticketing services.


AudienceView Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

AudienceView Reviews

My favorite thing about AudienceView is how configurable it is for different types of sales.

May 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have been using AudienceView since 2009. I like how I can change most settings to be specific to my needs and how I can filter information for all of the users who sell within the system. It is easy to train users because i can really lock down what they can and cannot do depending on their expertise. AudienceView has also been able to accommodate new sales initiatives as they come up which helps increase revenue and respond to upper management requests.

Highly customizable software meets the needs of our unique organization.

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: AudienceView has allowed our Off-Broadway theater and subsidiary ticketing company to customize a one-of-a-kind CRM system. Due to the unique structure of our business, we have worked closely with the team at AudienceView to harness the product to great success. The flexibility of the application along with the integrated email marketing tool are just a sample of the strengths that this product has to offer. Our organization highly values the amount of data that can be collected and stored on our customers. This allows us to research and target specific segments without leaving the application.

AudienceView values their customers and are open to feedback from their users. They have created and continue to foster an online community for support as well as user to user communication. This has been an invaluable asset to our organization. I would recommend this production to organizations of all sizes.

AudienceView meets the needs of our university

Mar 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: AudienceView is a great platform that meets the needs of our university.

The pros:
We provide ticketing for all events on campus and AV gives us the flexibility to tailor our website and programming to give the client/department the look and feel they are looking for.

The support staff is very helpful and attentive.

The business reporting is very thorough allows us to report on just about everything.

Access control/scanning works well.

The correspondence/e-mail marketing function is very helpful and allows us to communicate and market to our potential audience.

Cons:
I wish we could integrate with our campus ID system and allow a student ID to function as their ticket for some events. Hopefully that functionality will be possible at some point.

Top-of-the-line Ticketing Software

Mar 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've had the benefit of working with this software at two organizations in different locals; this is by far the most flexible and powerful ticketing system I have seen thus far! The versatility offered by the AudienceView platform makes it good solution for Arts, Athletics, and Academic ticketing needs, as well as more complex ticketing events such as large-scale concerts, commencement ceremonies, and even film festivals. The built-in correspondence tool is a strong component of the product offering and is something my organization has come to rely on. It has allowed us to develop a more frequent, targeted relationship with our customers through-out the ticketing experience. It also works in unison with the membership tool, which can be configured to handle our subscriptions, memberships, ticket passes/packages, and more. Once our guests have enjoyed the event we're presenting, the software has a diverse set of reporting tools that can isolate and refine our data - the sky is the limit. One last important tool to note is the online content management tool. We operate multiple white-label branded websites from the system with ease.

I will say that, due to the strength of the product and diverse set of tools offered, training for use (on all levels) may need to be emphasized initially; however, once you and your staff have a firm grip on how to navigate the system, it becomes very intuitive to use. The best part (from an organizational standpoint) is that the platform doesn't require a engineering degree to use - the user interface is very friendly.

AudienceView has a strong commitment to their clients and is constantly pushing the envelop on what the their platform can do. While I'm excited to be working with this platform day-to-day, the continual flow of improved/new functionality being implemented always keeps me moving forward. Can't recommend enough!

AV is very user friendly, easy to learn, and a powerful resource to assist your organization.

Mar 23, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: AudienceView has been an extremely powerful tool for us. While our main goal is to sell tickets, we are also able to sell merchandise, accept donations, and integrate AV with other department's software to get accurate data transmitted each day. Not only is it beneficial to our Sales & Service office; Marketing staff can easily access sales reports and our Development officers can get a quick biography of a donor or prospect while also having the ability to view their ticket history.

AudienceView has allowed us to come up with creative solutions to offer new products, conduct event registrations and other memberships, and increased communication and efficiency within our organization.